2/10 – Ungenügend
Molly L.
4. Juli 2025
Verbesserungswürdig: Sauberkeit
Rented but not actually available
I would be wary of renting here with out getting additional confirmation from the host. We booked the home months before our trip. I did get a message with the door code but not the gate code. I contacted them 2 weeks prior to our booked and paid for stay to inquire about gate code. I never did get a reply - should have been my first clue but i honestly forgot I sent the message. We arrived at the house after the check in time and we were not able to access the home. I contacted the host via phone( voicemail was full) , via Vrbo and texted him. No reply. I contacted customer service at Vrbo and they also tried to contact the host- no reply. Long story short, Vrbo refunded us and we had to find a new rental property. Luckily we found something through Airbnb- at an additional 500 extra. The host did eventually contact me- about 2 hours later and said sorry the rental isn’t available this weekend. Would have been nice to know that before the rental was accepted and we paid in full. We did get our money back and it worked out in end but we added a few more grey hairs trying to figure out a new game plan.
Molly L.
Aufenthalt von 3 Nächten im Juni 2025