Außenbereich

Bewertungen von Holiday Inn Resort Oceanfront at Surfside Beach, an IHG Hotel

3 out of 5

Bewertungen

8,2

Sehr gut

30 von insgesamt 59 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
13 von insgesamt 59 Gästebewertungen haben eine Bewertung von 8 - Gut" "
10 von insgesamt 59 Gästebewertungen haben eine Bewertung von 6 - Okay" "
1 von insgesamt 59 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 59 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Angela

Mit einer Gruppe gereist
Great customer service.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lauren am 9. Mai 2024
Dear Angela, Thank you for taking time to review the hotel. We hope you stay with us again!

10/10 – Hervorragend

Amy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was nice, right on the beach so easy access. Walking distance to several places to eat.
Aufenthalt von 2 Nächten im April 2024
Antwort von Lauren am 22. Apr. 2024
Dear Amy, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

2/10 – Ungenügend

Brayden

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My problem is with Expedia they did not ask my age to book the hotel and wouldn’t let me cancel or contact them via phone so I am out $600 just bc of my age that they did not check for.
Aufenthalt von 2 Nächten im April 2024
Antwort von Mike am 22. Apr. 2024
We regret to hear about your frustration with Expedia. Unfortunately, bookings made through third-party platforms like Expedia are subject to their policies. We suggest contacting Expedia's customer service directly to address your concerns about the booking and cancellation. If you have any questions about our hotel policies, feel free to reach out to us.

10/10 – Hervorragend

Melanie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel staff were friendly and helpful. Our room was clean and kept up during our stay.
Aufenthalt von 5 Nächten im März 2024
Antwort von Rena am 8. Apr. 2024
Thank you for your glowing review! We're delighted to hear that you found our staff friendly and helpful, and that your room was clean and well-maintained throughout your stay. Providing exceptional service and comfort is our goal, and we're thrilled that we succeeded in making your experience enjoyable. We can't wait to welcome you back for another fantastic stay.

10/10 – Hervorragend

Stephenson

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the cleanest hotels I have been to. It was refreshing!!
Aufenthalt von 4 Nächten im März 2024
Antwort von Rena am 8. Apr. 2024
Thank you for your kind words! We're thrilled to hear that you found our hotel to be one of the cleanest you've visited. Maintaining a high standard of cleanliness is a top priority for us, and we're delighted that you found it refreshing. We hope to have the pleasure of welcoming you back again soon.

8/10 – Gut

Kelly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place to stay- stayed on Saturday so we’d be close to Sunrise Service at the pier. Everything was very nice , clean, and convenient Thank you!
Aufenthalt von 1 Nacht im März 2024
Antwort von Lauren am 5. Apr. 2024
Dear Kelly, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

6/10 – Okay

JOSEPH

Mit dem Partner gereist
The font desk staff was outside smoking when we arrived, and was disinterested in us during check-in. Not rude, but not welcoming either. One of the elevators was broken, which happens, but it was pretty grungy. Room was just ok, view was great. The bartender Gov was great as was our breakfast waitress Giana. The food was surprising good as well. We enjoyed everything we ordered.
Aufenthalt von 3 Nächten im März 2024
Antwort von Lauren am 25. März 2024
Dear Joseph, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Gut

muriel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I like the location and the vibe
Aufenthalt von 3 Nächten im März 2024
Antwort von Lauren am 18. März 2024
Dear Muriel, Thank you for taking time to review the hotel. We hope that you will stay with us again.

10/10 – Hervorragend

Justin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Short trip
Aufenthalt von 1 Nacht im März 2024
Antwort von Rena am 8. März 2024
Thank you for your feedback! If you have any specific comments or suggestions about your short trip, feel free to share them with us. We always appreciate hearing from our guests.

10/10 – Hervorragend

john W cole

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff were extremely friendly and helpful. Rooms were clean and comfortable.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lauren am 29. Feb. 2024
Dear John W Cole, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

Kevin

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The pillows could've been more firm and fluffy, and the I would've liked a more generous helping of "Bang'n Shrimp". Ideal spot, with an ideal view. Clean and up to date. Great rate.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lauren am 26. Feb. 2024
Dear Kevin, Thank you for taking the time to review the hotel. We value you as our guest and hope you return again in the near future.

10/10 – Hervorragend

Adrienne

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was convenient, clean, and staff was welcoming and efficient.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Lauren am 26. Feb. 2024
Dear Adrienne, Thank you for taking time to review the hotel. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

David

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mike am 20. März 2024
Thank you for taking the time to rate us 5/5! We're delighted to see that you had an excellent experience during your visit. Your satisfaction is our top priority, and we're thrilled to have met your expectations.If you have any additional feedback or if there's anything we can do to further enhance your experience next time, please feel free to let us know. We look forward to welcoming you back for another outstanding stay!

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Love this location
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Lauren am 22. Feb. 2024
Dear Linda, Thank you for taking time to review the hotel. We look forward to your next stay with us.

8/10 – Gut

Sylvie

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the location of this hotel. The view and access to the beach are great! Rooms are comfortable, clean. Would go back there.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lauren am 20. Feb. 2024
Dear Sylvie, Thank you for your kind review! We're thrilled to hear you enjoyed your stay and appreciated our services and location. We look forward to your next stay with us.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Will stay here again
Customer service was fantastic. The room was clean. Prices for bar and restaurant were very reasonable.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Lauren am 19. Feb. 2024
Dear Guest, Thank you for sharing such wonderful feedback regarding your stay. We value you as our guest and look forward to your next stay with us!

10/10 – Hervorragend

jodi

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was wonderful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Lauren am 14. Feb. 2024
Dear Jodi, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

Judy

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Mike am 20. März 2024
Thank you for rating your experience a perfect 10/10! We're thrilled to see that you had such a fantastic time during your visit.If you have any additional feedback or if there's anything specific that stood out to you during your stay, please feel free to share. Your insights help us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Wonderful hotel. We had a wonderful room facing the beach. Very comfortable bed and beautiful views.
View from my room
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Lauren am 20. Jan. 2024
Dear Jeffrey, Thank you for sharing such wonderful feedback and the beautiful pictures you took during your stay with us! We value you as our guest and hope you return again in the near future!

10/10 – Hervorragend

Aaron

Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rena am 4. Jan. 2024
Thank you so much for taking the time to rate our hotel! We are thrilled to see that you had a perfect 10/10 experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back on your future visits.

8/10 – Gut

Lori

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Mike am 4. Feb. 2024
Thank you for providing your rating. We appreciate your choice to stay with us and the 8/10 rating. If you have any specific feedback or suggestions on how we can enhance your experience further, please feel free to share. We look forward to hosting you again in the future.

10/10 – Hervorragend

Aldo

Mit der Familie gereist
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Rena am 30. Dez. 2023
Thank you for taking the time to provide a 5/5 rating for your recent stay at our hotel. We're pleased to see that your experience met or exceeded your expectations. If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please feel free to let us know. We appreciate your patronage and hope to welcome you back in the future.

10/10 – Hervorragend

Patricia

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice room. Amenities were great.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Lauren am 25. Dez. 2023
Dear Patricia, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

kaitlyn

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Rena am 12. Jan. 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

8/10 – Gut

George

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Lauren am 13. Dez. 2023
Dear George, Thank you for taking time to review the hotel. We look forward to your next stay with us.

6/10 – Okay

Ann

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im November 2023
Antwort von Lauren am 28. Nov. 2023
Dear Ann, Thank you for the rating. We hope that you will stay with us again.

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Michael am 20. Nov. 2023
Thank you for choosing us, and we look forward to providing you with another positive experience in the future. If there's anything specific you'd like to share or if there's anything we can do to enhance your future stays, please feel free to provide additional information.

8/10 – Gut

Matthew

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Food was subpar
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Lauren am 19. Okt. 2023
Dear Matthew, Thank you for taking the time to tell us about your experience at Holiday Inn OCEANFRONT @ SURFSIDE BEACH, we hope that you will stay with us again.

4/10 – Schlecht

Ronald

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I was lead to believe I would have a balcony and when I opened the sliding door I had a view of ac units. I paid a premium price for a room with no view. Also the room was very small and had little room to put anything in the fridge.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Rena am 16. Okt. 2023
I'm truly sorry to hear that your stay did not meet your expectations. We aim to provide clear descriptions of our room features, and I apologize if there was any miscommunication. I understand the importance of having a pleasant view, especially when anticipating one. Your feedback about the room size and fridge space is noted, and we will look into ways to improve this for our future guests. Please consider reaching out to us directly so we can discuss any potential solutions or compensations. Thank you for your feedback. -Rena

10/10 – Hervorragend

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Lauren am 9. Okt. 2023
Dear David, Thank you for the excellent rating. We are happy that you enjoyed your stay and hope that you will visit us again.

2/10 – Ungenügend

Richard

Aufenthalt von 1 Nacht im September 2023
Antwort von Lauren am 4. Okt. 2023
Dear Richard, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel itself was very nice. However, the budget must be very tight as we were only provided 2 towels for 2 people. Furthermore, the restaurant was short staffed and the food was, to be generous, mediocre.
Aufenthalt von 2 Nächten im September 2023
Antwort von Lauren am 2. Okt. 2023
Dear Robert, Thank you for taking the time to tell us about your experience at Holiday Inn OCEANFRONT @ SURFSIDE BEACH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Lauren Schwanke

6/10 – Okay

Richard

Aufenthalt von 1 Nacht im September 2023
Antwort von Lauren am 20. Sept. 2023
Dear Richard, Thank you for the excellent rating. We are happy that you enjoyed your stay and hope that you will visit us again.

6/10 – Okay

Jay

Gut: Personal & Service
Aufenthalt von 3 Nächten im September 2023
Antwort von Lauren am 18. Sept. 2023
Dear Jay, Thank you for taking time to review the hotel. We hope you will stay with us again.

10/10 – Hervorragend

Linda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel is right on the beach! Saw an awesome sunrise! Complimentary coffee in the lobby is always a plus.
Aufenthalt von 1 Nacht im September 2023
Antwort von Lauren am 15. Sept. 2023
Dear Linda, Thank you for sharing such wonderful feedback regarding your stay. We value you as our guest and hope you return again in the near future!

6/10 – Okay

Preston

Mit dem Partner gereist
Verbesserungswürdig: Zustand der Unterkunft
The hot tub looked green and nasty by the pool definitely had some stuff growing in it
Aufenthalt von 3 Nächten im September 2023
Antwort von Lauren am 15. Sept. 2023
Dear Preston, Thank you for your comments regarding your recent stay with us.

2/10 – Ungenügend

albert

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 4 Nächten im September 2023
Antwort von Lauren am 14. Sept. 2023
Dear Albert, I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.

8/10 – Gut

Marjorie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This place is situated right on the beach and had beautiful views!!
Aufenthalt von 1 Nacht im August 2023
Antwort von Lauren am 6. Sept. 2023
Dear Marjorie, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

Laszlo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean property big parking lot
Aufenthalt von 1 Nacht im September 2023
Antwort von Lauren am 4. Sept. 2023
Dear Laszlo, Thank you for sharing feedback regarding your stay. We value you as our guest and hope you return again in the near future!

2/10 – Ungenügend

Joseph

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Very disappointing, not worth it!
My wife and I were very disappointed in our stay. For a $300+ per night hotel this was not worth it by any means. The shower was very weak/barely washed the soap off, the towels were like sandpaper, the continental breakfast was barely edible, one of the staff members was rude, etc. We stayed here last year and it was fine. This year it has fallen down big time!
Aufenthalt von 3 Nächten im August 2023
Antwort von Rena am 22. Aug. 2023
Hi Joseph, Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences and shortcomings you experienced during your recent stay with us. We understand the importance of the details, and it's clear we missed the mark in several areas. Your comments are invaluable as they help us identify areas for improvement. We will address these concerns with our team and work diligently to ensure better experiences in the future. We hope you'll consider giving us another opportunity to serve you better. Safe travels.

6/10 – Okay

Colleen

Mit der Familie gereist
Room had an odor
Aufenthalt von 2 Nächten im August 2023
Antwort von Lauren am 21. Aug. 2023
Dear Colleen, Thank you for taking a moment to leave a review.

6/10 – Okay

Chasity

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We had a great stay. Definitely family friendly. But the room was not cleaned properly. We had to get house keeping to come get a difty towel left hanging in the bathroom. I clean for my stay regardless but to see hair in the tub and my clorox wipe come out dirty wqs mind boggling.
Aufenthalt von 2 Nächten im August 2023
Antwort von Lauren am 21. Aug. 2023
Dear Chasity,Thank you for taking a moment to leave a review.

6/10 – Okay

Marie

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
The rooms were clean and cleaning staff was right on top of everything. The restaurant tho didn’t have enough help for breakfast two days in a row. Got gravy no biscuits, no home fries, I could go on but I get the picture.
Aufenthalt von 2 Nächten im August 2023
Antwort von Lauren am 21. Aug. 2023
Dear Marie, Thank you for taking a moment to leave a review. We hope that you will stay with us again.

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Ausstattung
The hotel was great. We really enjoyed the Saltire restaurant and the wait staff were amazing! The ocean views were epic!
Aufenthalt von 4 Nächten im August 2023
Antwort von Lauren am 14. Aug. 2023
Dear Julie, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

8/10 – Gut

Danielle

Aufenthalt von 7 Nächten im Juli 2023
Antwort von Lauren am 22. Aug. 2023
Dear Danielle, Thank you for your review.

10/10 – Hervorragend

JoAnn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent stay. We were able to extend our 4 nights to 5 with no problem. Very clean and comfortable. Comfortable beds and room. 2 Queen bed room was on rhe small side for a family Bb ut was fone foe the 2 of us. We'll definitely be back.
Aufenthalt von 4 Nächten im Juli 2023
Antwort von Lauren am 28. Juli 2023
Dear JoAnn, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

10/10 – Hervorragend

Steven

Aufenthalt von 3 Nächten im Juli 2023
Antwort von Lauren am 27. Juli 2023
Dear Steven, Thank you for taking time to review the hotel. We look forward to your next stay with us.

6/10 – Okay

Joyce

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Cleaning staff did not provide clean towels or empty trash. Trash was placed outside the door and had to go to the reception desk every evening for clean towels. Tub had sand in it from previous guest. Not good.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Lauren am 26. Juli 2023
Dear Joyce, Thank you for taking the time to review the hotel. We hope that you will give us the opportunity to serve you again in the future.

10/10 – Hervorragend

Ronald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Get stay. Felt safe. Everyone was very pleasant staff wise.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Lauren am 24. Juli 2023
Dear Ronald, Thank you for taking a moment to leave a review. We are happy to hear that you had a great stay and we hope that you will stay with us again.

2/10 – Ungenügend

Samantha

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Pool was dirty hot tub was green. Rooms were dusty. Food was average. Most servers could care less. My child got sick so we checked out a day early and they wouldn't even refund the night we missed. Horrible experience
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Lauren am 24. Juli 2023
Dear Samantha, Thank you for sharing this review with us. We are sorry that your visit did not meet your expectations and appreciate all of your helpful feedback.