Michael, we uphold all of the brand standards for quality and service, so we are sorry that we fell short of your expectations. We have taken notes of your feedback and shared it with the appropriate members of our team. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management

Dear Leslie, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide an exceptional experience for all our guests and greatly appreciate your recognition of our efforts. We eagerly anticipate your next visit.Sincerely,Hotel Management

Dear Oscar, Thank you for including Extended Stay America in your travel plans. It is always a pleasure to read reviews complimenting our service and hospitality, and we are glad that you enjoyed the quiet atmosphere. It was a pleasure hosting you, and we hope you will choose to stay with us again the next time you visit the area.Sincerely,Hotel Management

Dear Shari, Thank you for sharing your positive experience at Extended Stay America! We're delighted that you found our proximity to Levi's Stadium advantageous and appreciated the friendliness of our staff. We value your feedback and will consider it as we continuously work to enhance our guest experience. Your satisfaction is our priority, and we look forward to welcoming you back for any future visits to the area.Sincerely,Hotel Management

Dear Ray, It was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments and for highlighting our convenient location. It is one of the many reasons our guests choose to stay with us. We hope to see you again when your travels bring you back into the area. Thank you again for the wonderful compliments!Sincerely,Hotel Management

Dear Corey, Thank you for taking the time to share your feedback. We appreciate your kind words about our attentive staff and the spacious room with a mini kitchen. However, we sincerely apologize for the inconvenience you experienced with the sofa sleeper and the condition of the main bed. Your concerns are taken seriously, and we are addressing these issues with our housekeeping team to ensure a more relaxing experience for our future guests. We regret any discomfort caused and appreciate your patience. If your travels bring you back to the area, we would be grateful for the opportunity to provide you with a much-improved stay.Sincerely,Hotel Management

Dear Augustine, We sincerely apologize for the inconvenience you experienced during your recent stay. We understand the importance of a peaceful environment for a good night's rest. We regret that the presence of enthusiastic football fans impacted your sleep. Our team is committed to ensuring the comfort of all our guests, and we appreciate your feedback. Please be assured that we will address this matter to minimize disturbances in the future. Your satisfaction is our priority, and we hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for selecting Extended Stay America when in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments serve as the encouragement pill for the entire team. Please visit us for another exciting stay.Sincerely,Hotel Management

Dear AKM, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Sincerely, Hotel Management

Dear David, Thank you for taking the time to evaluate your recent stay. Your feedback is extremely valuable to us as we strive to provide an exceptional experience to all our guests. We are disappointed that your room did not meet your expectations and that you had issues with the shower. Thank you for bringing these to our attention, and we will address this immediately. We are sorry for the inconvenience caused and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Osvaldo, Thank you for your concise feedback about Extended Stay America! We're pleased that "everything" met your expectations during your stay. Your satisfaction is our goal, and we appreciate your positive review. Should you have any specific comments or suggestions, we'd love to hear them to ensure an even better experience next time. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Alicia, Thank you for choosing us. It is nice knowing you had a satisfactory stay. However, we are sorry for not meeting some of your expectations. We'll pass your feedback on to the right person to improve it. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Sandra, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America and for the exceptional review. We hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Jaime, Thank you for reviewing our hotel. It is nice you had a pleasant stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Kristin, Thank you for being our guest and sharing your positive feedback. We appreciate your kind words about our staff and the overall cleanliness of your suite. We also understand the importance of having easy access to essential items like water. Your feedback is invaluable to us, and we will take it into consideration to improve our guest experience moving forward. We hope to have the opportunity to welcome you back in the future and provide an even more convenient and comfortable stay.Sincerely,Hotel Management.

Dear Richard, Thank you for staying with us and sharing your experience. We were pleased to read you enjoyed your stay, most notably our service and comfortable beds. However, we apologize for any housekeeping items overlooked in your room. We have addressed this with our staff, and we are grateful for your patience and all of your valuable feedback. We hope you will stay with us again the next time you visit the area.Sincerely,Hotel Management

Dear Robert, Please accept our apologies for the multiple issues you encountered during your stay, and we deeply regret that we did not meet your expectations. We can assure you that what you experienced is unacceptable by our standards, which will be addressed with our team to prevent such occurrences in the future. We hope you will reconsider and allow us another chance to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Angel, Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. Thank you for your kind words noting our clean suite and hospitable service, and we hope to have the pleasure of welcoming you back for the seamless stay you deserve.Sincerely,Hotel Management