Hello Thomas, We pride ourselves here at The Bristol of the cleanliness of our rooms, it is unfortunate there was dust in your room, we apologize. Also we do provide instructions to all of our guests to optimize utilization of the A/C unit in each room. We hope if you decide to book with us in the future we can make a better impression. Thank you, Haylee and The Bristol Staff

Hi Patrice,Thank you for staying with us and taking the time to give us the nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hi Harbir!Thank you so much for staying with us and taking the time to give us such a great review! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat.Sincerely,Geoff

Hello Andrea, We are so glad you enjoyed your stay! We hope to see you the next time you are in Steamboat. Thank you, Haylee and The Bristol Staff

Hello Charles, We are glad you enjoyed your stay with us! We understand your concerns and hope the next time you stay with us we can be of assistance. Thank you, Haylee and The Bristol Staff

Hello Melissa, We are so happy that you enjoyed your recent stay with us. We hope the next time you visit The Boat you come and stay with us again!Thank you, Haylee and The Bristol Staff

Hello Steven, its unfortunate you had some issues with the heating we try and make it as transparent as possible and give our guests written directions. We would have loved to assist you while you were here. Thank you for your feedback!Haylee and The Bristol

Hello Janet,We are so glad you enjoyed your stay with us. We hope the next time you're in town you come and visit us again. Thank you,Haylee and The Bristol Staff

Hi Jazmine,Thank you so much for staying with us and taking the time to write such a great review! We apologize about the inconvenience with the hot tub, we have had it repaired and should have it running next time you come to visit.Sincerely,Geoff Kuhnhausen

Hi Michelle,Thank you so much for staying with us and taking the time to give us the nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Thank you for staying with us at The Bristol! We truly appreciate the feedback and I am sorry about the issues that you had with noise. We do strive to ensure that the rooms are properly cleaned for every guest and I am very sorry that we did not have it properly cleaned for your stay. I feel even worse that we did not get it resolved after it was brought to our attention. I will be addressing both issues with the entire staff to help ensure it does not happen again. Please let me know if you would like to discuss your experience further. We do hope that you you visit us again in the future.Sincerely,Geoff Kuhnhausen

Hi Deborah,Thank you for staying with us and taking the time to write such a nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

HI Stephen,Thank you so much for staying with us and taking the time to give us such an amazing review! We are glad you enjoyed your stay and look forward to seeing you next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen

Hi Ralph, Thank you for staying with us and taking the time to write the review. We appreciate your feedback and will use it to find ways to improve our operations. I apologize for the inconvenience with the fire alarm and understand your concern about the security company not answering your phone call. I have spoken to the owner of the company and he assured me that he would find out why the call was unanswered and that he would make sure that it would not happen again. We have used them for many years and they have always been very responsive in the past.Sincerely,Geoff Kuhnhausen

Hi Ashley, Thank you so much for staying with us and taking the time to write such an amazing review! We apologize about the inconvenience with the hot tub. We have determined the issue and will have it repaired early next week. We hope to see you next time you are in Steamboat! There are a few larger suites and would be happy to assist with the reservation to ensure we get you a larger room for your next visit.Sincerely,Geoff Kuhnhausen

Hi Peter,Thank you so much for staying with us and taking the time to write such a great review of the hotel! We are glad you enjoyed your stay and look forward to having you stay with us again in the future!Sincerely,Geoff Kuhnhausen

Hi Deborah,Thank you so much for staying with us and taking the time to write such an amazing review with the great photos! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hello John, Thank you for choosing to stay with us. Your feedback is highly appreciated. We value your opinion and strive to provide the best possible experience to all of our guests. Thank you again, Haylee and The Bristol Staff

Hi Louisa,Thank you so much for staying with us and taking the time to write such a great review! We are glad you enjoyed your stay and hope to see you again next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hi Adamarys,Thank you so much for staying with us and giving us such a nice review! We are glad you enjoyed your stay and hope to see you again in the future!Sincerely,Geoff Kuhnhausen

Hello Nicholas,We are so glad that you enjoyed your stay with us here at The Bristol. We hope the next time you are in town you come and visit us again!Thank you,Haylee and The Bristol Staff

Hi Shannon,Thank you so much for coming back to see us and taking the time to write such a great review! We are sorry for the inconvenience with the hot tub, we have a few more improvements to complete and it will be better than ever when we see you in December! Sincerely,Geoff Kuhnhausen

Hello Bonnie,We are glad you enjoyed your stay with us, we hope you come back to visit us again!Thank you, Haylee and The Bristol Staff

Hi Elizabeth,Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and look forward to seeing you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hello Matt, We are so glad you enjoyed your stay with us. We hope the next time you are in town you come and visit us again!Thank you, Haylee and The Bristol Staff

Hello Mary, We are so glad you enjoyed your stay with us! We apologize for the parking hiccup and we hope you come and visit us again. Thank you,Haylee and The Bristol Staff

Hi Rose,Thank you for staying with us and sharing your feedback. I sincerely apologize that you did not have a good experience staying with us. We can not do anything about the size of the room but we definitely have control of the cleanliness of the rooms and we strive to ensure that all of our rooms are thoroughly cleaned for every guest. I will be addressing this issue with our housekeeping staff. We hope that you will stay with us again. Please let me know if you would like to further discuss your experience. Sincerely,Geoff Kuhnhausen

HI Andreas!Thank you for staying with us and taking the time to write such a nice review! We appreciate your feedback and will definitely use it to improve our guests experience. I have instructed the housekeeping staff to preform a deep clean on all the common areas. We are glad you enjoyed your stay and hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hi Ami!Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and hope to see you next time you are in town!Sincerely,Geoff Kuhnhausen

Hi Anonymous,My sincerest apologies for your experience at the hotel. Your description of the room is completely unacceptable and not to our standards here at The Bristol. We have replaced the toilet seat that was faded from the housekeepers using a cleaner that contained bleach, Thank you for bringing that to our attention. The blinds in both rooms seemed to be working properly but I am sorry that you had difficulties. We have not had any previous guests use the ice bucket and trash can to hold the shower curtain in place but will look into ways that we can prevent water getting on the floor from the shower. I have ensured that both bedside lamps have been plugged in. There are several plugs in the bedroom and I apologize that you were not able to locate one. I have tightened the bedframe and inspected the couch but wasn't able to hear any squeaking other than the pullout twin frame. We will consider replacing it. I am very disappointed to hear about the condition of the bathroom floor and that you found "several peoples" hairs in the bedding. The floors should be swept and mopped every time it is cleaned and we replace comforters regularly and remake every bed with clean sheets between every stay with us. Our staff should have noticed the floors and hairs upon inspecting the room before checking you in and I am sorry we missed those issues. I have spoken with every member of the staff that worked during your stay as well as a very serious conversation with my house keeping staff about cleanliness and the importance of reporting maintence issues. I am surprised that you did not mention any of this to our staff and that you did not request to speak with me at any time before sharing your feedback. We take a lot of pride in our guest services and it is one of the most positively mentioned categories when receiving feedback and reviews from thousands of guests during my 4 years at the hotel. Not once has our staff been referred to as "unwelcome" or "disinterested" and I apologize if that is how you felt.We know we are not perfect but when a guest has an issue that is brought to our attention we try to go above and beyond to make things right. We have had several guests that stayed in the same room before you and after you that had a great experiences and left us very positive feedback and reviews. I have spoken with our Assistant General Manager Haylee and our Guest Service Agent that worked during your stay. They said that they had several interactions with you during your stay and at no time was anything brought to our attention. I apologize about the key situation. We have since made new keys for the room. Unfortunately sometimes guests do not return the keys at departure and we do not have an opportunity to replace them before another guest arrives the same day. Haylee mentioned that she did apologize for the inconvenience and offered to assist you get into the room if there was an issue with the key you were given. They also informed

Hello Marc,We are glad you enjoyed your stay with us! And hope you come and visit us again. Thank you, Haylee and The Bristol Staff

Hello Terecita, We are pleased to hear that you enjoyed your stay at The Bristol! We hope that you come and visit us again. Thank you,Haylee and The Bristol Staff

Hello Michael, We are so glad you enjoyed your stay with us! We hope the next time you are in Steamboat we will see you again. Thank you, Haylee and The Bristol Staff

Hello Juanita, We are disappointed to hear the we did not meet your expectations, we strive here at The Bristol to give our guests the best experience while they're here. If there is anything you can add that could have helped with your time here we would love to know.Thank you, Haylee and The Bristol Staff

Hi John,Thank you so much for staying with us and taking the time to write such a nice review! We hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hi Cyril,Thank you for staying with us at The Bristol. We hope to see you in the future.Sincerely,Geoff Kuhnhausen

Hi Debbie!Thank you so much for staying with us and taking the time to give us such a nice review! We appreciate your feedback and will look in to ways to improve the counter space in the bathrooms. We hope to see you again next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen

Hello Matthew, We are so glad you enjoyed your stay with us! We hope the next time you are in town you visit us again. Thank you, Haylee and The Bristol Staff

Hi Michael,Thank you for staying with us. Please let us know if you would like to discuss your experience in March.Sincerely,Geoff

Hello Red and Pat, We are so glad you enjoyed your stay with us! We hope the next time you are in Steamboat you come back to visit us. Thank you, Haylee and The Bristol Staff

Hi Teresa,Thank you so much for staying with us and taking the time to write the kind review. It was very nice to meet you and we hope to see you next time you are in Steamboat!Sincerely,Geoff Kuhnhausen

Hi Gregg,Thank you so much for the amazing review! We hope to see you next time you are in Steamboat!SincerelyGeoff Kuhnhausen

Hi Ron,Thank you so much for staying with us and taking the time to write the nice review. We will definitely get you lined up with one our larger suites next time you come to visit. Safe travels,Geoff Kuhnhausen

Hi Vanessa,Thank you so much for staying with us and taking the time to give us such an amazing review! We hope to see you next time you are in Steamboat!Sincerely,Geoff

Hi Joann,Thank you for staying with us and taking the time to give us the nice review. We appreciate the feedback and will check the air conditioner to make sure we resolve the issue. We hope you enjoyed your stay and hope to see you again.Sincerely,Geoff

Hi Kathleen,Thank you so much for staying with us and taking the time to give us such a nice review! We look forward to seeing you next time you are in town! Safe travels,Geoff Kuhnhausen

Hi Amanda,Thank you so much for staying with us and giving us an amazing review! We hope to see you next time you make it to Steamboat!Sincerely,Geoff Kuhnhausen

HI Timothy,Thank you so much for staying with us and taking the time to write such an amazing review! We are glad you enjoyed your stay and look forward to seeing you the next time you make it up to Steamboat!Sincerely,Geoff Kuhnhausen