We appreciate the feedback, Verletta.

Thank you for the 5 out of 5 rating, Sara.

Thank you, Rebecca. We love the feedback.

Thank you for the amazing feedback and 5 out of 5 review, Jaclyn. We are so happy to hear you enjoyed your stay with us.

Thank you for the 5 out of 5 rating, Andrew. We are so happy to hear you enjoyed your stay.

We greatly appreciate the feedback and that you enjoyed our slopeside location. We look forward to your next stay.

Thank you for letting us know you had a great stay, Sheila. We look forward to your next visit.

We greatly appreciate the feedback, Nina.

We love to hear you enjoyed the hotel and the amazing proximity to the base area.

Thank you for your feedback. We sincerely apologize you did not have a positive experience. We understand it was incredibly inconvenient to evacuate the hotel but it was imperative to ensure the safety of our guests. All our rooms have steeped coffee and teas available.

We love you enjoyed the location, Carolyn.

We greatly appreciate your feedback, Maciej, and sincerely apologize we could not locate your swimsuits. Your comments will be shared with the restaurant GM.

Thank you for your comments, Tashi.

We are glad you enjoyed your stay with us and hope to see you next season!

Thank you for the positive feedback, Bridget.

We are very sorry to hear you did not have a positive experience, James. Thank you for your feedback.

We appreciate the feedback, Seth.

Thank you for the rating, Mary.

We appreciate the amazing feedback, William.

We are delighted to hear you enjoyed your stay, Andy. Thank you for the feedback.

Thank you for the rating! We love you enjoyed your stay.

We are sorry to hear you did not have a positive experience, Joey. We would like to hear more about your stay.

Thank you for the positive review, Carl. We will make sure to pass on your comments to the restaurant General Manager.

Thank you for letting us know you enjoyed our facilities and the ski-in, ski-out location.

We appreciate the feedback, Carl.

Our location is directly on the slope and it is sometimes possible to hear the grooming operations at night. We do provide sound machines in the rooms for this reason.

We greatly appreciate the feedback and sincerely apologize that you did not have a positive experience during your stay. Your comments provide us with the opportunity to implement additional training and ensure our standards and cleanliness exceed guest expectations.

Thank you for the feedback, Danielle.

Love it, Katie. We look forward to your next visit.

We love that you enjoyed the location and sincerely apologize the mattress let us down. We did replace all the mattresses in the hotel recently and will investigate what the issue is. Thank you for the feedback.

Thank you, Tracy.

Thank you for the rating Georganne.

Thank you for the feedback, Mary. We received several feet of snow within a 27-hour period. The skiing was incredible but with a sold-out hotel, the parking lot was difficult to maintain.

We are sorry to hear you did not have a positive experience, Hillary. Please reach out to our Director of Rooms if you would like to discuss your stay.

Thank you, Michael. We appreciate you letting us know you had a positive experience at our hotel.

Thank you for the rating, Dan.

Appreciate the rating, David.

Thank you for letting us know you enjoyed your stay, Sean.

Thank you for the rating, Carole. We are happy you had a positive experience.

Thank you for the feedback, Thierry.

Appreciate the rating, Mark.

Thank you, Andrew. We are delighted to hear you had a positive experience.

Hello Dustin, thank you for your feedback. As I'm sure you can imagine with a newly renovated restaurant and brand new menu, the pricing reflects the upgrades to the space. We also maintain our lunch menu in order to provide more cost effective prices for our guests. As for the hot tub, we expect parents to be able to determine if their children are allowed to utilize the hot tub area and supervise them as well due to us not having a life guard on duty. We do intervene if there is no adult super vision.

David, thank you for your feedback. We are working to provide more clearly defined directions to the rooms as our hotel layout is a bit different. We hope to see you again when your travels bring you back to Steamboat!!

Thank you for the feedback. Please provide additional details if you would like as we hope to have the opportunity to improve your experience going forward.

Thank you for the rating April. We are happy to hear you had a positive experience.

Thank you for bringing these issues to our attention. This is not at all the standard we hold ourselves to and certainly not one we expect our guests to tolerate. Thank you for allowing me to rectify some of these issues for you today. We have discussed and implemented the appropriate training for the parties involved in this situation to prevent it from ever happening in the future. We appreciate your patience and do hope you allow us the opportunity to have you back and provide the level of service that we expect for all of our guests.

Thank you, Julia.

We greatly appreciate the 10 out and 10 rating, Tyler, and are delighted to hear you enjoyed your stay.

Your feedback is very important to us, Andreas, and will ensure we use it to improve training for the front desk and housekeeping department. We do provide free coffee and teas in-room as well as food and beverage items available to purchase. In addition, Unravel Coffee is open from 7.00 am - 3.00 pm. We hope you allow us the opportunity to improve your experience the next time your travels bring you to Steamboat.