8/10 – Gut
Judith
Mit der Familie gereist
16. Sept. 2025
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Looked forward to a 3 night stay while in Statesboro. The room rate was higher than we were hoping to pay for this stay but the room was ready the first day and the breakfast was generous and delicious the next morning. Then came the disappointment-2 more nights in a room that was not serviced even when I made it clear at check in that we wanted clean towels daily and beds made, etc. Calls to the front desk explained their policy of doing room service every other day. Okay, then the next day we would have clean towels and waste baskets emptied and beds made. No! The cleaning crew was outside our door twice as we left but the front desk made another excuse that our room was not on their schedule but the other crew was not finished for the day yet. The front desk personnel delivered clean towels but the used ones stayed damp on the bathroom floor until I picked them up and placed them in the hallway on the 3rd morning. That pile was still there when we checked out the fourth morning. We had to ask for tissues as those ran out. When you pay over $650 for your 3 night stay, we didn't think it was unreasonable to expect the room service requested at check in. Very disappointed.
Judith
Aufenthalt von 3 Nächten im September 2025