4/10 – Schlecht
Yuli
30. Mai 2024
Verbesserungswürdig: Personal & Service
I booked at this hotel specifically because of the indoor pool and hot tub. I traveled with my children hoping to get some much needed time of relaxation. Everything went well up until we went down to use the swimming pool. The pool attendant was very aggressive and rude. He made it a point to harass me and my girls because we were a group of 6 and he told us that there was only 5 people permitted per room, he wanted us to pay an additional fee on top of the resort fee i was already charged. There was a big sign that said pool could be used by ALL guests and no where on there did it say it was a limit of 5. He sent the lifegaurd to tell us we had to leave. I told him only my 4 children were using the pool and i was there supervising them. There were mayb three other people using the pool while we were there. The pool attendant then proceeded to send a security gaurd. I explained to him that only my kids were using the pool and a second security gaurd was sent. I attempted to ask the pool attendant what the real issue was since we were the only ones there to which he yelled at the security "get this lady out of my face" i was no where near his face nor was i being rude. The security said we had to leave. I told him that the sign said everyone could use the pool and it didnt specify a limit. He said the pool attendant simply didnt want me there and we had to go or else hed have to call the police. He told my girls to get out of the pool. They were very confused, scared andupset