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Bewertungen von MainStay Suites Stanley

2.5 out of 5
MainStay Suites Stanley
604 Westview Lane, Stanley, ND

Bewertungen

8,6

Hervorragend

44 von insgesamt 83 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
24 von insgesamt 83 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 von insgesamt 83 Gästebewertungen haben eine Bewertung von 6 - Okay" "
5 von insgesamt 83 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
2 von insgesamt 83 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,0/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Walter

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We enjoyed our stay and will use this establishment again when in the area.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Becki

Gut: Sauberkeit
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Charlene

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Todd

Geschäftlich gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Best place to stay in Stanley.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Terri

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had made some extra requests at booking and Everything I asked for was provided. All staff was friendly and helpful
Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Cheri

Aufenthalt von 4 Nächten im Oktober 2023

10/10 – Hervorragend

John

Aufenthalt von 7 Nächten im Oktober 2023

10/10 – Hervorragend

Pam

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Savannah am 4. Nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Stanley. As a Choice Privileges member you are truly valued. Your feedback about our property is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us or by visiting our Support page.We hope to see you again soon. Sincerely, Savannah DelisleGeneral ManagerMainStay Suites Stanley7016286246

6/10 – Okay

Jacqueline

Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
The property was OK, but our door lock wasn't working.
Aufenthalt von 2 Nächten im August 2023
Antwort von Savannah DeLisle, General Manager am 2. Sept. 2023
Jacqueline,Thank you for providing feedback as it helps us to improve our hotel! I would like to apologize for the door lock not working properly and thank you for bringing to my attention to be fixed! We hope to see you again in the near future!

10/10 – Hervorragend

Bruce

Gut: Zustand der Unterkunft
Very nice. Especially for the Bakken
Aufenthalt von 3 Nächten im August 2023
Antwort von Savannah am 22. Aug. 2023
Bruce, Thank you for taking the time to leave a review as this help us to grow and become better!We are pleased to hear you had a great stay and look forward to seeing you again!

10/10 – Hervorragend

Randy, Columbus

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von Savannah am 19. Aug. 2023
Randy, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

8/10 – Gut

David

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
staff was very courteous
Aufenthalt von 1 Nacht im August 2023
Antwort von Savannah am 19. Aug. 2023
David, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 – Hervorragend

Michael

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place
Clean and quiet place
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Savannah am 19. Aug. 2023
Michael, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

10/10 – Hervorragend

Edward

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very clean, easy to get to and like that you can get something to eat after a long day of driving right there. Staff was very friendly and helpful.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Savannah am 19. Aug. 2023
Edward, Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

6/10 – Okay

Cosha, Bowman

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Was probably the best place to stay in Stanley however the sheets had stains on them, shower was dirty and the hash browns at breakfast were cold every morning.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Savannah am 22. Aug. 2023
Cosha, Thank you for taking the time to leave a review as this help us to grow and become better! I'm sorry to hear that your stay wasn't as you expected. I also want to take the time to apologize about your rooming conditions! This is not something that usually happens! I hope you give us the chance to make it up to you in the future!

8/10 – Gut

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
stanley
Good stay and location
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Savannah am 19. Aug. 2023
John,Thank you for taking the time to leave us a review! We appreciate your business and look forward to serving you in the future!

4/10 – Schlecht

Nicole, Irvine

Geschäftlich gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
This is a very nice property but if you work in the area you need to know that you are not held in high regard and staff will come banging at your door to have you leave even before checkout time to make sure they have room for their convention. I completely understand needing to prepare for such an event, I do not understand the need for rudeness and a complete lack of respect.
Aufenthalt von 3 Nächten im Juni 2023

10/10 – Hervorragend

Ricky

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Arrived a little early. Had to wait about 20 minutes for room to be cleaned. Housekeeper did excellent job. Staff was friendly.
Aufenthalt von 1 Nacht im Mai 2023

6/10 – Okay

shawn

Geschäftlich gereist
Gut: Zustand der Unterkunft
The manager of this property is very helpful and polite. The coffee is very good and breakfast is satisfactory. The bar is under staffed and most of the time i have been there it has been closed. Some of the air conditioners make noise while you are trying to sleep.
Aufenthalt von 2 Nächten im Mai 2023

6/10 – Okay

sheryl

Geschäftlich gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
room was okay, the front door was broken and no sign to close behind you, misplaced a ring and I know it was in the room and yet it is now gone.............
Aufenthalt von 1 Nacht im April 2023
Antwort von Michal Pruett, GM am 24. Apr. 2023
On behalf of the hotel, I do apologize for the quality of your stay. We are daily trying to better the hotel as quickly and safely as possible. I am currently in the process of investigating the situation and hope to rectify it.I hope in the future you will consider staying with us again.

4/10 – Schlecht

Derrick

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
This property has alot of potential but has a lack up upkeep. Upon arriving at the property to check in their were signs on the automatic doors saying they werent working and you had to pull them open and push them shut. After talking with the lady at the front desk apparently they have been like that for over a year. Then I find the key encoder wasn't working so everytime we got back to the hotel we had to get someone from the front desk to let us in which was a big inconvenience. After getting into the room and taking a look at everything I wasn't impressed to say the least. The glass shower door was hanging on by 1 screw as the top hinge was just hanging there. It sounded like the condensor in the fridge was going out as it was terribly loud. Also the room as a whole was just dirty. There was hair on the floor in the bathroom and in the shower, the carpet wasn't throughly vacuumed as there was stuff between the couch and bed that was missed along with under the desk area. Also the latch on the main door was broken. The lady at the front desk was very helpful and she gets an A . But I don't see us staying at that place again I will drive the extra 40 miles or so to Minot.
Antwort von Rich am 29. Dez. 2022
I apologize for you recent experience. These are not our normal operating standards. The issues you encountered have been addressed. I hope that you will give us another opportunity to show you we are better than this.

10/10 – Hervorragend

Paul

Aufenthalt von 1 Nacht im November 2022
Antwort von Rich am 21. Nov. 2022
Thank you for staying with us.

2/10 – Ungenügend

STEVE

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
We got to the hotel and the clerk said that she canceled our room with Expedia and had to pay the hotels price if we wanted to stay. Clerk was very rude and I accommodating. Ended up walking out.
Aufenthalt von 1 Nacht im August 2022
Antwort von Rich am 21. Nov. 2022
I apologize for the misunderstanding.

10/10 – Hervorragend

Cheryl

Aufenthalt von 3 Nächten im September 2022

8/10 – Gut

Monica

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Juli 2022
Antwort von Rich am 26. Juli 2022
Monica thank you for staying with us.

10/10 – Hervorragend

Brenda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Rich am 25. Juli 2022
Brenda thank you for staying.

2/10 – Ungenügend

LaVonne

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
They gave me a handicap room on the bottom floor next to the back door. Back outside door was never locked. My room was dirty and I complained. The end table between the beds smelled like pee and they came and said the same thing. I always wipe things off when I stay and the clorox wipes were filthy. I took a picture and showed them. There was a place for a dishwasher but didn't have any and there was no soap to wash the dishes. Window was all finger printed and the door was full of mud. Also had to yank on it in order for it to close. Worst room I've ever had. I complained but they said only Expedia can handle it. Also had a friend look at it and she said it was a terrible room.
Aufenthalt von 6 Nächten im Juli 2022
Antwort von Rich am 26. Juli 2022
LaVonne I am sorry that we rented you a room that was not ready for a guest. You are right the room was terrible, I am sorry. I understand that you have spoke to Savannah and that she has refunded your credit card. Please let me know if you have any further concerns.

10/10 – Hervorragend

TARA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juli 2022
Antwort von Rich am 25. Juli 2022
Thanks for the great review Tara.

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The friendly gal at the front desk made our stay most pleasant! Our first room had a bathroom door that would not close but she quickly moved us to another room and the bathroom door closed with a luttle tug!
Aufenthalt von 2 Nächten im Juli 2022
Antwort von Rich am 25. Juli 2022
Sorry that you encountered a problem with your first room. We will try to be better. Thank you for taking the time to give us a review.

8/10 – Gut

Kent

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Choice.
We have stayed here several time before this trip. The reason we keep staying here is it has spacious rooms a good breakfast and is clean and quiet.
Aufenthalt von 1 Nacht im Mai 2022

10/10 – Hervorragend

Ashten

Aufenthalt von 1 Nacht im Januar 2022

8/10 – Gut

Michele

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent choice for the Stanley area! After hitting wildlife refuges in the area and heading to Theodore Roosevelt, Mainstays was perfect. Our room was very clean and the stay was quiet. Would definitely stay again.
Aufenthalt von 1 Nacht im August 2021
Antwort von MainStay Suites Stanley Staff am 30. Aug. 2021
Thank you very much for your kind review. If there is anything we can do to improve your stay next time, please do not hesitate to reach out and let us know. We appreciate your business.

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
You could comfortably live there an extended amount of time easily.
Aufenthalt von 1 Nacht im August 2021
Antwort von BB am 20. Aug. 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The motel was easy to find and the parking was nice.
Aufenthalt von 1 Nacht im August 2021
Antwort von BB am 20. Aug. 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 – Hervorragend

Kevin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent Hotel in a Small Town!
Our expectations were low for a hotel in the small town of Stanley (pop. 2,500). MainStay far exceeded our expectations! The staff was friendly, hard-working, and helpful. The room was clean and comfortable. Guest laundry is free. Good breakfast. Fair price. We'd definitely stay here, if we visit this area again.
Aufenthalt von 2 Nächten im Juli 2021
Antwort von BB am 20. Aug. 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 – Hervorragend

Benjamin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Clean and Comfortable
This facility was convenient and clean. The staff was friendly and the room was in excellent condition and had a sweet little kitchenette. I learned to buy my snacks before arriving though, as their snacks were crazy expensive. No one forced me to pay $2.50 for that tiny bag of M&Ms, though, and the young attendant handled my whining with professionalism.
Aufenthalt von 1 Nacht im Juni 2021
Antwort von BB am 20. Aug. 2021
Thank you for your kind review. We look forward to hosting you again.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean friendly staff and the free breakfast was really good
Aufenthalt von 1 Nacht im Juli 2021
Antwort von BB am 20. Aug. 2021
Thank you for your kind review. We look forward to hosting you again.

4/10 – Schlecht

Verifizierter Reisender

Geschäftlich gereist, Mit der Familie gereist
Gut: Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Clean facility (room and common areas) and grounds were well maintained however the staff made the stay uncomfortable. Front desk employees were unfamiliar with the computer system and tried to charge me twice during my stay. It went as far as the front desk arguing that I hadn’t paid when in fact I had, recipe was proof. The continental breakfast was good but the host was very rude. There was a sign posted in the dining room area that stated “only two portions per person (Saturday/Sunday morning).” However, Monday morning the sign was taken down. Come to find out there was an Native American event going on over the weekend and there were families from the event stay at the hotel. Whether this was the staff intention or not we felt this was uncalled for. We were not the only patrons that took notice and it made things uncomfortable. I would not recommend this hotel. P.S. Expedia has been my go to for reserving rooms and up to this point in time Expedia has been spot on with their recommendations (star ratings). I will continue to utilize Expedia has a trusted company for my future travel arrangements. This hotel is not necessarily a reflection of Expedia but hopefully the hotel will train their employees better with not only customer service but also their computer system.
Aufenthalt von 2 Nächten im Mai 2021

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Personal & Service
If you need to, go ahead.
Due to hotels not being available in the town I visited, I stayed here. Conveniently located off the road, it’s clean but a little dated. They don’t daily cleaning. They offer “lite” service that you have to ask for. Overall, the stay was okay.
Aufenthalt von 2 Nächten im Mai 2021

10/10 – Hervorragend

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great room!! Shower was awesome! Full refrigerator was great! Very clean and spacious! Would choose to stay at Mainstay again!
Aufenthalt von 1 Nacht im Mai 2021
Antwort von KM am 28. Mai 2021
Thank you for your review!

10/10 – Hervorragend

John

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nice comfortable room
Aufenthalt von 1 Nacht im November 2020

8/10 – Gut

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent staff. Very kind. They to care to make sure we were safe.
Aufenthalt von 6 Nächten im Oktober 2020

10/10 – Hervorragend

Jeff

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice accommodation, no daily room service due to Covid but was given what was needed.
Aufenthalt von 10 Nächten im Oktober 2020

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 6 Nächten im August 2020

10/10 – Hervorragend

robin z

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Juni 2020

6/10 – Okay

John

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Check in took 25 minutes delayed by not able to find my reservation made thru Hotels.com---Desk person struggled with that eventually calling a supervisor.
Aufenthalt von 2 Nächten im Mai 2020
Antwort von Brooke M am 15. Juni 2020
Hello John, Thank you for leaving your feedback. This matter will be looked into right away!

10/10 – Hervorragend

Gerard

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im April 2020
Antwort von Brooke M am 15. Juni 2020
Hello Gerard, Thank you for the wonderful rating!

8/10 – Gut

Wendi

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Fairly Pleased
The room is very nice. The only thing is it did smell like cigarettes and i found ashes in the bathroom on one of the drawers ledge. there was also hair in that same drawer. other than that the room was clean.
Aufenthalt von 2 Nächten im Dezember 2019
Antwort von Lisa am 8. Jan. 2020
Thank you for your feedback and bringing to our attention that the room appeared to have been previously smoked in. We appreciate your business and do hope you will stay with us again and give us an opportunity to earn a 10.

8/10 – Gut

Julie

Mit der Familie gereist
Gut: Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2019
Antwort von CM am 20. Dez. 2019
Thank you for your review!

10/10 – Hervorragend

Michael, Hendersonville TN

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was very clean and the staff was courteous and friendly. The beds were clean and comfortable with service daily. The food was good with prompt and friendly service. Elevator was slow but wasn’t a big deal. Parking was sufficiently close to all entrances.
Aufenthalt von 3 Nächten im Oktober 2019
Antwort von CM am 8. Nov. 2019
Thank you your review!