2/10 – Ungenügend
Daniel M.
20. Mai 2024
Verbesserungswürdig: Sauberkeit
Cockroaches, poor communication
To address the title of this review, I woke up to multiple cockroaches on the wall during my stay.
Having received a text and an email at the start of my stay, I responded to both of those, advising the host of the situation and asking for a refund for one night's stay. I had already stayed there 2 out of the 3 nights I was booked for but I decided to not stay there a 3rd night after I saw the roaches. I did not ask for a full refund as I had already stayed there 2 nights, thinking asking for the remaining night was fair.
I did not receive any communication back from my text or my email. Having not heard back, I decided to contact the host via the app.
While I did receive a message back the first day, it was a statement with an apology but did not acknowledge my request for one night's refund.
Thinking this may have been an oversight, I wrote back, thanking the host for the reply but asking about a refund for the 1 night's stay.
Day 1 after that message - no response
Day 2 - no response
Day 3 - no response.
I decided to send a follow up message on day 3. Still no response
Day 4 - no response
Day 5 - no response
Day 6 - no response
Day 7 - I followed up AGAIN with another text. While I received a response, it was a copy/paste of the original response, word-for-word. I followed with another response the same day but have not heard back since....it is now 10 days since my message over the app and 22 days since my ORIGINAL message/request.
Do NOT recommend.
Daniel M.
Aufenthalt von 3 Nächten im April 2024