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Bewertungen von Homewood Suites by Hilton St. Louis Riverport - Airport West

3 out of 5
Homewood Suites by Hilton St. Louis Riverport - Airport West
13639 Riverport Dr, Maryland Heights, MO

Bewertungen

7,4

Gut

363 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
237 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
179 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
106 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
115 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

8,0/10

Personal & Service

6,8/10

Ausstattung

7,2/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Verifizierter Reisender

Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit

2/10 – Ungenügend

Giezi

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ants everywhere and my family has bite mark everywhere!!!!
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Julie

Mit dem Partner gereist
Gut: Ausstattung
Great attitudes at the front desk! Very nice
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Tonette

Very quiet and peaceful
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Myto, SPRINGFIELD

Aufenthalt von 2 Nächten im Februar 2024

4/10 – Schlecht

maria

Geschäftlich gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Asked 2 times to fix toilet water tank, it was reported as fixed but it was not. Old smelly carpets and old bathroom fixtures with not enough water pressure and to cold or to hot But not all that bad, staff is very friendly and tried their best, very good breakfast with plenty of choices and very good coffee. I was not staying long but most likely will not return
Aufenthalt von 3 Nächten im April 2024
Antwort von Homewood Suites team am 13. Apr. 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let me know if there is anything else I can do for you.

6/10 – Okay

Carmelita

Gut: Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Personal & Service
STEPPED Y'ALL GAME UP!
Somewhat clean needed towel brought never brought them, it's a peaceful place just need to clean better.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Homewood Suites team am 13. Apr. 2024
Thank you for participating in our satisfaction and loyalty survey for your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let me know if there is anything else I can do for you.

10/10 – Hervorragend

Michael J

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel was spacious and provided a nice, complementary breakfast.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Homewood Suites team am 13. Apr. 2024
Hi Michael, we are pleased that you enjoyed your stay with us. Thank you so much for your review.

2/10 – Ungenügend

Sandra

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Disgusting Hotel, pictures are FAKE
One front desk worker very overwhelmed. Walls in hallways are scratched up, outlets exposed, broken closets, dirty bathrooms, leaking faucets, hairy bed linens, broken air units, exposed wires, pull out bed no linens, pool shutdown, very little water, tv with no remote. We came here for the indoor pool and it was not even open. Very disappointing!! I will not stay here ever again. I will request a full refund for the inconvenience. We travel from another state to surprise my son in college and this ruined everything. Hotel needs a lot of updating, more staff, help with the cleanliness. I don’t recommend this hotel for anyone. I have pictures to prove everything I’ve written above. Oh I forgot to mention the back entrance door is broken so anyone can access the hotel whether you have a key or not. That is violating every paying customers SAFETY. I will make sure everyone involved with the whole process is notified until something is done. That is truly a lawsuit. This hotel has so many code violations and they should not be open for business.
Closet door missing
Pool closed no water
Door off the hinges in the pool room
Scratches on the walls
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AP am 17. Feb. 2024
Thank you for your feedback in regard to your recent stay at Homewood Suites by Hilton St. Louis Riverport-Airport West. I hope this email finds you well. I first want to offer my sincerest apologies for the unsatisfactory hotel services that you experienced during your visit. Rest assured, it is our goal to provide only the highest level of customer service for all our guests who choose to stay at one of our Hilton hotels, and so I certainly understand your frustration and disappointment. We fell short of our commitment to delivering a comfortable and seamless stay, and I'm sorry your visit did not meet your standards, or ours. Thank you once again for your feedback. We are however in the process of updating our hotel, which will take a little bit on time. We know this cannot change your experience, but we do hope that it demonstrates our commitment to service. Please be confident that we will share the points you have outlined with all levels of leadership. The feedback shared is insightful and helps the hotel improve their commitment to provide great service. Again, it was disappointing to learn that your stay did not reflect the experience which Hilton is known for. We hope you'll give us another chance on your future travels. Thank you for your loyalty, and please let us know if there is anything else we can do for you.

10/10 – Hervorragend

Terry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Brianna

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
We will be back!
Check in was quick and easy. Our rooms were excellent! We got king suite with full kitchen for an amazing price. 133.00 the rooms were clean and smelled good. Really fluffy pillows.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von AP am 12. Feb. 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We are so happy to hear that you enjoyed your stay with us!

8/10 – Gut

Forrest

Gut: Personal & Service
It’s a nice hotel for the price.. breakfast had mold growing on the bagel and the milk was clunky. Had some burn damage on the carpet in the room but overall. It was a nice play with a friendly staff.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von AP am 12. Feb. 2024
Thank you so much for choosing Homewood Suites Riverport Drive, Maryland Heights, MO. We appreciate. your feedback on your stay here with us, this helps us to make sure you enjoy your stay with us. Hope to see you again!

10/10 – Hervorragend

Kizzy

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything was great highly recommend the stay. I will give this hotel a ten
Aufenthalt von 2 Nächten im Februar 2024
Antwort von lhowlett am 5. Feb. 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Donald

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Terrible run down suites. AVOID!
They gave us a room with a broken toilet and we had to switch rooms. We dealt with a room that reeked for over 10 hours. Staff was nice and said they would give us half off for that day.... and never did that. Absolutely avoid that hotel.
Aufenthalt von 3 Nächten im Januar 2024
Antwort von lhowlett am 5. Feb. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Cassandra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service
I like the front entrance and the staff. I would say they have a lot of things to fix up. The hallway wallpaper was coming off some of the halls, bathroom had cracks in the tile, couple stains here and there that kind of made it a little gross. It wasn’t terrible but it wasn’t exceptional. They should also have more garbage cans or a bigger one in the kitchen since there was a kitchen area. The breakfast was definitely a plus as well and you could fit a ton of people to eat. All in all decent but lots of cosmetic things that added up. And the pool was not open when we visited they looked like they closed it or were fixing it. They do have plenty of elevators also some sound a little scary to ride though.
Aufenthalt von 2 Nächten im Januar 2024
Antwort von lhowlett am 22. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 – Schlecht

Gerra

Aufenthalt von 2 Nächten im Januar 2024
Antwort von lhowlett am 22. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Andrea

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von lhowlett am 15. Jan. 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Crystal

Aufenthalt von 2 Nächten im Januar 2024
Antwort von lhowlett am 15. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I give it five stars all the way through great place to stay
Second time staying there and it was amazing spacious clean room very homely I will always stay there love it
Aufenthalt von 1 Nacht im Januar 2024
Antwort von lhowlett am 15. Jan. 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Jeff

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Boiler was out and we were not told upon check in. Communication was terrible. Very disappointed in management. Housekeeping and maintenance were both friendly and courteous
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von lhowlett am 15. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 – Schlecht

Melissa

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von lhowlett am 15. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

andrea

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I won’t be back
The rooms definitely need to be updated for the price! The rooms was dirty after waiting an extra hour for my room to be ready. A table was broke in my room and there was no hot water for my stay. The hallway floors was dirty. The coolers in the lobby were empty.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von lhowlett am 4. Jan. 2024
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von lhowlett am 3. Jan. 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Heather

Mit der Familie gereist
Gut: Ausstattung
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von lhowlett am 3. Jan. 2024
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Eric

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean suite set up like a small apartment. Very clean, front desk friendly and happily assisted when card was demagnetized. Also plenty of parking, quiet environment, and easy access to the highway.
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von lhowlett am 29. Dez. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Krystal

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Nice people, lacking accommodations
The people were very nice but we didn’t have any hot water in our shower and the pool was closed which we were looking forward to.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von lhowlett am 29. Dez. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Dianne

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Was not clean. Stains on sofas and chairs in the common areas. Desk person did not greet us. Outside side door continued to be left open
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Eric R. am 21. Dez. 2023
Dear valued guest, First and foremost thank you for taking the time to share feedback of your most recent stay with us. We immensely apologize that your stay was anything less than exceptional. I will ensure to share your feedback with our staff and management team on-site. Please feel free to reach out directly if we may be of any assistance.

2/10 – Ungenügend

Anthony

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Furnace did not work and water was cold in the shower. No one ever came to check on the furnace even though they said they would send someone. Never stay here again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Eric R. am 21. Dez. 2023
Dear Valued Guest, Our sincerest apologies about the inconvenience during your stay, our goal is to ensure a relaxing and seamless stay for all of our valued guest such as yourself. Please feel free to reach out directly to hotel so that we may offer assistance. Thank you for being our valued guest we look forward to welcoming you back as we remedy all items noted.

4/10 – Schlecht

Phillip

Geschäftlich gereist, Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well. Room 136 Handicap accessible bathroom was provided BUT very little hot water and the pull down shower chair was filthy underneath with grunge and black mold! Also the room was the very farthest away from the lobby breakfast area. With a spouse that uses a walker this was impossible. The exit door of the hall was there also and very loud slam each time some went through it. Not good! Front desk staff were extremely rude towards me when we arrived at 4 pm and was told room not ready yet. No compassion or explanation just you can wait in the lobby. Once the room was ready she suggested we walk outside to get to our room. What? Below 30 degrees with a walker. When I asked if they could assist finding us an appropriate room she said no it was out of order so I ask for refund to go somewhere else. Said that was impossible until manager came in next morning so I ask her to call and get permission she said she had no phone number for her. Room was ok but no information book and we couldn’t get phone to work. No bed skirt and carpet was stained. Breakfast was great !
Aufenthalt von 2 Nächten im November 2023
Antwort von lhowlett am 29. Nov. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Russell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von lhowlett am 27. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Rita

Aufenthalt von 1 Nacht im November 2023
Antwort von lhowlett am 27. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Teresa

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Horrible
Check in went smoothly. The front desk lady was super nice. I get to my room, as I’m walking towards the door, the door was left open, I walked in the room to take a look around it was urine left in the toilet. So I go get another room. In this second room, the door was left open as well. Pulled the sheets back and I see hair, took the sheets off the bed cause I seen a big spot under the fitted sheet and it’s a big stain on the bed. Went downstairs to tell the lady at the front desk about the situation again, she explains to me that she doesn’t have any more rooms as of yet because everything is booked. So I’m like just put me back in the room I originally had because I just seen a housekeeper come out of there. I’m assuming he was cleaning the toilet. But yea this unacceptable. Water don’t get hot, heat don’t work, some of the channels don’t work, and shower curtain filthy..smh..I could’ve stayed at a motel how these rooms look. I need a full refund..smh..this my second time editing this because I’m steady finding things..I’m taking this to corporate..this was a review I’ve put on Google with pics
Aufenthalt von 1 Nacht im November 2023
Antwort von lhowlett am 15. Nov. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Joann

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Adequate place to stay
Rooms were not sound proof at all . Could hear other doors shutting all night long . Breakfast was fair , nothing special . Hotel was very hard to find at night , needs better signs that are lit well.
Aufenthalt von 2 Nächten im November 2023
Antwort von lhowlett am 15. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von lhowlett am 15. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Tracey

Mit Haustieren gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I invited my family l( girl cousin’s)to the hotel for a sleepover and when we went to put sheets on the pull out sofa, it had a big nasty stain on the mattress. The hotel was booked solid and was not able to accommodate the situation. Two of the girls who were at the sleepover left. It totally ruined my birthday.
Aufenthalt von 3 Nächten im November 2023
Antwort von lhowlett am 7. Nov. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Lydia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im November 2023
Antwort von lhowlett am 7. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Jervonda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love the space
Aufenthalt von 1 Nacht im November 2023
Antwort von lhowlett am 6. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Ana Laura

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von lhowlett am 27. Nov. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

MARY

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel.
Aufenthalt von 1 Nacht im September 2023
Antwort von lhowlett am 6. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Judith

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The hotel is a little 'worn,' but the location was great and the staff very good. Biggest concern is there is absolutely no signage marking the entrance, and the only place with the name is on the side of the building behind some trees.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von lhowlett am 23. Okt. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Leonard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a 2 bedroom suite. Only one small trash can in the unit. Water temp was cool to luke warm.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von lhowlett am 19. Okt. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

6/10 – Okay

Frank

Just average
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von lhowlett am 19. Okt. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

4/10 – Schlecht

Richard E, Stafford

Geschäftlich gereist, Mit dem Partner gereist, Mit einer Gruppe gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Needs to be updated drastically. The bathroom was bad, toilet and sink backed up, low quality body wash and shampoo, towels were small and old. The bedding subpar and the wrong size but the mattress was decent. The ac system was extremely loud and in-efficient
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von lhowlett am 19. Okt. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Daniel

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
A good trip
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von lhowlett am 12. Okt. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

10/10 – Hervorragend

Amber

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von lhowlett am 6. Nov. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

8/10 – Gut

Richard

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
mostly ok
No attached restaurant, two of three air conditioners were noisy and badly in need of service, other wise nice place
Aufenthalt von 2 Nächten im September 2023
Antwort von lhowlett am 5. Okt. 2023
Thank you for your review. We truly appreciate your business. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Mariana

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff does not care about service. Dirty rooms and carpets, poorly renovated showers. They shouldn’t have a flag.
Aufenthalt von 3 Nächten im September 2023
Antwort von lhowlett am 4. Okt. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Lucas

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Didn’t stay, pool was closed which wasn’t disposed through Expedia app and it was not clean looking so we left.
Aufenthalt von 3 Nächten im September 2023
Antwort von lhowlett am 4. Okt. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Avoid this hotel at all costs!!
Avoid this hotel at all costs! It was one of the dirtiest hotels I have ever stayed in. There was an open can of Skoal in the bathroom, visible bugs on the pull-out couch, dirty dishes in the dishwasher, and the floor was sticky. A continental breakfast is included in your stay however my family would not even enter the breakfast area because the rest of the hotel was so filthy. There was spilled food on the hall carpets in piles that stayed there for hours. We asked for more towels at our arrival (4pm) and finally went down after trying to contact the front desk for 30 minutes to get them ourselves after 10 pm to be told they didn’t have any more towels. We were then given half wet shower mats and told those would have to do. The desk attendant was very rude and unprofessional. Upon check out we asked for a receipt and were told the printer stopped working, although we had just witnessed the customer in front of us receiving a printed receipt. Hilton should be ashamed of themselves for allowing this establishment to carry its name. It is such a shame, the place has so much potential due to its proximity to the amphitheater. I guess they can run it however they want since they are located so conveniently close. We had a blast at the concert and will absolutely come back to the amphitheater, but will stay somewhere else next time and opt to drive and park. We will NEVER be back at this establishment and will avoid all Hilton affiliate’s in the future.
Aufenthalt von 1 Nacht im September 2023
Antwort von lhowlett am 6. Nov. 2023
Thank you for your review. We truly apologize for the Inconveniences you experienced during your stay. Your review has been shared with our staff to resolve the issues. We hope to be given the opportunity to serve you again in the future. Have a wonderful day!