Dear Robert, Thank you for choosing us to take a break from your daily schedule with your son. It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Jeremy, We are sorry for the inconvenience caused, which disturbed your time with us. We follow the most rigorous industry standards regarding our rooms' cleanliness. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and addressed on a priority basis. Although such incidents are rare, we are very sorry for the problems you encountered. Our front desk team has always been available to help you. Please stay with us another time so we can provide a much more enjoyable experience.Sincerely,Hotel Management

Dear Jamiese, We apologize for the inconvenience you experienced with ants in your room and the loss of your dinner. Ensuring a comfortable and enjoyable stay for our guests is our utmost priority, and it's regrettable that we fell short in this instance. Please rest assured that we take pest issues seriously and take immediate measures to address the situation. We appreciate you bringing this matter to our attention and apologize for any disruption it caused to your stay. We hope to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management

Dear Murray, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America and appreciating the location and helpful staff. We hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear William, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused by multiple room changes. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is available to help you always. We hope you will stay with us again and give us another opportunity to provide you with the seamless experience you deserve. Thank you! Sincerely,Hotel Management

Dear Penny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Traci, Thank you for choosing our hotel and letting us know about your stay. We sincerely apologize for the inconvenience you encountered with the cleanliness and amenities in your room. Your observations have been shared with our housekeeping team, and we will take immediate action to address these issues and ensure a more pleasant experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Ashley, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Christopher, Thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Sharon, Please accept our sincere apologies for not meeting your expectations regarding the room you booked. We do try to honor these requests; however, there are times when guests extend their stay, making these rooms unavailable. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Ryan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Alexander, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Ajeet, Thank you for choosing to stay with us at our hotel and for sharing your feedback. We apologize for any inconvenience caused by the mix-up with your room reservation. We understand how frustrating it can be when expectations are not met upon arrival. Our team strives to ensure our guests have a comfortable and enjoyable stay. However, in this instance, we fell below your expectations. We will be sure to review our reservation and check-in procedures to prevent such issues from happening in the future. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Sincerely,Hotel Management

Dear Jorge, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Tyler, Thanks for choosing Extended Stay America for your recent accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on complete guest satisfaction, so we are thrilled this was your experience and will enjoy sharing these remarks with everyone. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management

Dear Jose, Thank you for reviewing your stay. We always want to exceed our guests' expectations; therefore, we are disappointed this was not your experience and apologize for any inconvenience caused. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Laurie, Thank you for being our guest and sharing your observations through your review. We do sincerely apologize for any inconvenience you experienced. Please know had we been made aware, we would have done everything possible to resolve these issues immediately to help make the most of your stay. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Muhannad, thank you for being our guest and for reviewing your stay. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management

Thank you for posting a review of your recent stay. Please accept our apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our head of housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management

Tamela, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Emily, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Jesse, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management