Hallo Heinz, vielen Dank, dass Sie sich einen Moment Zeit genommen und Ihre Erfahrungen mit uns geteilt haben. Wir danken Ihnen für Ihre freundlichen Worte und freuen uns zu hören, dass unsere Mitarbeiter Sie während Ihres Aufenthalts bei uns so herzlich und freundlich empfangen haben. Wir entschuldigen uns für die beschädigte Kommode in Ihrem Zimmer und die abgenutzten Möbel. Wir danken Ihnen noch einmal und freuen uns auf ein Wiedersehen.

Danke für Ihre Rückmeldung. Wir entschuldigen uns für den mangelnden Service, den Sie während Ihrer Interaktionen mit unseren Mitarbeitern erhalten haben. Wir werden diese Informationen auf jeden Fall als Coaching-Tool nutzen, um unseren Service für unsere Gäste zu verbessern. Ich hoffe, Sie geben uns die Gelegenheit, es bei einem zukünftigen Besuch wieder in Ordnung zu bringen. Wir danken Ihnen, dass Sie sich für einen Aufenthalt bei uns entschieden haben und hoffen, dass Sie einen schönen Tag haben.

Vielen Dank für Ihr Feedback, Inna. Ich entschuldige mich für den unangenehmen Aufenthalt, den Sie hatten. Ich werde dies mit meinem Team teilen, damit wir unser Produkt und unseren Service insgesamt verbessern können. Nochmals vielen Dank für Ihr Geschäft und wir hoffen, dass Sie einen angenehmen Tag haben.

Hallo Susanna, es tut uns leid, dass Sie eine weniger erfreuliche Erfahrung gemacht haben. Wir hoffen, dass Sie uns bei Ihrem nächsten Besuch die Chance geben, uns zu rehabilitieren. Danke für Ihre Rückmeldung

Hallo Michaela, wir freuen uns, dass du während deines Kurztrips die Chance hattest, unser Hotel zu erleben. Wir hoffen, Sie bald wiederzusehen!

Thank you so much for staying with us. We appreciate you for staying with us.

Please excuse any errors in translation.Danke für Ihre Rückmeldung. Wir entschuldigen uns aufrichtig dafür, dass Sie eine enttäuschende Erfahrung in unserer Einrichtung gemacht haben und hoffen, die Dinge in Zukunft wieder gutzumachen. Bei weiteren Anliegen können Sie sich gerne direkt an uns wenden, damit wir Ihnen persönlich weiterhelfen und das Problem beheben können.

Thank you for this awesome review.

Thank you for your feedback. We will address your concerns in regards our hotel service. We are glad you enjoyed the view of the Gateway Arch! We appreciate your patience as we work to bring exciting new restaurants to our facility later this year!

Hello Ben, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Gil and thank you for taking a moment and giving us a review. We strive to give the best customer service possible, and we apologize for falling short during your visit. Once again, we thank you Gil and we hope to see you again soon.

Hello Sharon, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

Thank you for the 10/10 review! We take pride in knowing that our continued efforts at excellence are working. If you care to share further details about your experience, we invite you to message us directly.

Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Hello Sally, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Megan, thank you for taking a moment and giving us your feedback. We will be sure to get with our housekeeping team and use your feedback as an opportunity to better improve our product and services. We truly appreciate you choosing to stay with us, and we look forward to seeing you again.

Thank you for the 4-star review! We take pride in knowing that our guests enjoyed the game and the great ride. We appreciate you taking the time to provide us with your feedback and look forward to seeing you on your next visit!

We appreciate your detailed feedback about your recent stay with us. While we're glad to hear that you enjoyed our casino, convenient location, and excellent staff, we're sorry to learn that your experience with the hotel fell short of your expectations. Please accept our apologies for any inconveniences caused by the condition of the rooms. Your comments are invaluable to us, and we'll use them to address areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience. Thank you for sharing your thoughts with us.

Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us and noticed the improvements we've made over the years. We take great pride in providing clean and comfortable rooms for our guests, and we're delighted that you found them to be much nicer. As for the food, we're thrilled to hear that our pizza exceeded your expectations! We'll be sure to pass along your compliments to our culinary team. We can't wait to welcome you back for another unforgettable experience!

Hello Holly, thank you for giving us a review. We are located really close to the Mississippi River which makes us a little farther from many businesses, but we are still within a five-minute drive from most major attractions and necessities. Thank you for choosing to stay with us and we look forward to your next visit.

Hello James! Thank you so much for the wonderful review. We thank you for choosing to stay with us and we look forward to seeing you again!

We appreciate you taking the time to share your experience with us. It's fantastic to hear that you enjoyed the view of the river and Arc from your room, and that you found the train and shuttle service convenient for your stay. However, we're truly sorry to hear about the issues you encountered with cleanliness and elevator wait times. Rest assured, we take your feedback seriously and will address these concerns promptly to ensure a better experience for all our guests.Regarding the deposit, we apologize for any inconvenience you've experienced. We understand the importance of timely refunds. We find that most delays are pending from the individual's bank returing. Please reach out to our customer service team directly with your booking details, and we'll see if there is anything we can do on our end.Once again, we apologize for the inconvenience, and we appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future for a much-improved stay.

Hello Pam, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Noah, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Josie! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Brian, thank for taking a moment and giving us a review. We truly appreciate your business and look forward to seeing you again.

Hello David! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Robert, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.

Hello Wendy and thank you for taking a moment and giving us a review. We will like to sincerely apologize for the encounter you had with our front desk staff. We strive to give the best customer service possible and we apologize for falling short during your visit. Thank you for taking a moment and sharing your feedback regarding your room. We appreciate you giving us your insight and we will pass it along to the approach parties. Once again, we thank you Wendy and we hope to see you again soon.

Hello Nicholas, thank you for taking a moment and giving us a review. We truly appreciated having you as our guest and glad that you enjoyed your view! Thank you and we will see you on your next visit.

Hello Edward, thank you for leaving us such a wonderful review. We appreciate you taking the time and doing so, and we look forward to seeing you again.

Hello Michelle! Thank you so much for the amazing review! We appreciate you and we look forward to seeing you again.

Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. Again, thank you for your feedback Annamicka and we hope to have another opportunity in the future to make it right.