Casino

Bewertungen von Ameristar Casino Resort and Spa

4.5 out of 5
Ameristar Casino Resort and Spa
1 Ameristar Blvd, St. Charles, MO

Bewertungen

8,2

Sehr gut

532 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
219 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 8 - Gut" "
106 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 6 - Okay" "
84 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
65 von insgesamt 1006 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,4/10

Personal & Service

8,2/10

Ausstattung

8,4/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

2/10 – Ungenügend

Jeff

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Marcus

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
This was our second stay. We had a great experience the first time. Not having an exhaust fan with a shower and tiny toilet closet is terrible.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Steve, Carol Stream

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No hot water for the morning shower.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ameristar am 22. Mai 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

10/10 – Hervorragend

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, easy, and full of stuff to do.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ameristar am 21. Mai 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

2/10 – Ungenügend

Michelle

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Rude staff. Very RUDE. VERY UNPLEASANT AND EXTREMELY UNPLEASANT TO DEAL WITH.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ameristar am 21. Mai 2024
We are disappointed to read what appears to be a response to a less than exceptional experience. We encourage you to contact us directly with details about your visit so that we can address the situation.

10/10 – Hervorragend

Kari

Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 21. Mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Gut

Jonah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Online check in didn't work, but I was able to check in no problem at the counter. Staff is very friendly and helpful
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ameristar am 21. Mai 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

2/10 – Ungenügend

Michael

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
This is a poorly run property that was once much better. (We've stayed at this resort in the past.) We won't be staying at Ameristar again. Period. Positives: - great location by a major freeway and lovely, historic St. Charles - large and pretty in a broad, architectural sense: feels like big casino resort overlooking the Missouri River - the rooms remain architecturally interesting and were shaped and built with generally nice, thoughtful materials and design details - easy parking Negatives: - the vast pool area is only open seasonally now, and it's noted in a subtle manner on the resort's website; this is in spite of it having been 80 degrees every day, there being an indoor pool portion, and there being hot tubs; in most of the world, outdoor hot tubs remain open year-round or almost year-round: think of ski resorts, for example; this is just lazy and terrible cost-cutting - the resort is still charging its resort fee daily; clearly a money-grab even though the pool areas aren't open - they try to claim the spa is a replacement in some sense; but the spa is a paid service, by a lot, so this is just another money-grab - check-in was terrible: they don't really care on any level if you're arriving early, won't try to have your room ready early, and instead try to sell you on an $85 early-check-in option; then they tell you they'll call or text when your room is ready, but they don't - I have MUCH more to note; Expedia won't permit me to share much more: space limits
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Ameristar am 13. Mai 2024
We're sorry to hear about your recent experience at our resort. We appreciate your feedback.Our indoor and outdoor pools are connected, so both are closed during the winter months for safety reasons.We apologize for any inconvenience you experienced with check-in and communication. Your feedback is valuable, and we'll work on improvements.If you'd like to discuss further, please contact us directly.

10/10 – Hervorragend

Matt

Gut: Sauberkeit
Clean rooms
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ameristar am 13. Mai 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Margaret

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ameristar am 10. Mai 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Gut

Angela

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Room was great...we thought the indoor portion of the pool was open but it was not. Casino was fun!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 30. Apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 – Hervorragend

April, New Castle

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wet. Ice property, convenience was key!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 30. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

8/10 – Gut

Arlett

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Room could have been cleaned more thoroughly and needs some updating. These rooms use to be so nice. It was always a good place to come for a staycation.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 23. Apr. 2024
Thank you for your feedback. We're sorry the cleanliness of your room didn't meet expectations, and we'll address this with our team. We appreciate your comments about updating our rooms. Our hotel is currently undergoing a remodel. We hope to welcome you back for a better experience soon.

8/10 – Gut

Tammy

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay at the Ameristar.
Aufenthalt von 3 Nächten im April 2024
Antwort von Ameristar am 15. Apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Hervorragend

Brent

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice rooms
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 9. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Linda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 12. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Brent

Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 30. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Rooms do not get cool enough for our temp needs!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 9. Apr. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.

8/10 – Gut

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Very comfortable beds and linens
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 9. Apr. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Hervorragend

Larry, Springfield

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 9. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Rex

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Ameristar is always 1st class. We had a good time. Wish more of the restaurants were open at the hotel, but there are many nearby.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ameristar am 5. Apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

10/10 – Hervorragend

Liz

Mit der Familie gereist
Nice hotel. Good casino. Great neighborhood.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 1. Apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 1. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

christine

Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 23. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Tiana

Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 23. Apr. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

Teresa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful, comfortable rooms!
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 1. Apr. 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

8/10 – Gut

Jeanne

Mit dem Partner gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was very accommodating and the room was very clean! Will definitely stay there in the future.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 1. Apr. 2024
Thank you for your recent visit to Ameristar St. Charles, and for sharing your experience. Please come back to see us again soon!

8/10 – Gut

Linda

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed 2 nights. Everything was beautiful but we did not know the hot tub was closed, the spa and nice restaurants were closed on Tuesday and Wednesday which was when we were there, and the casino was closed for 12 hours for upgrades. We had to leave and go out for dining and entertainment. Most of the nicer restaurants and shops on the historic Main Street were also closed on Tuesday and Wednesday. We visited the spa on Thursday. Nice and clean but overpriced compared to comparable quality spas. I had tried to call the front desk ahead of reservations to confirm amenities but hung up after waiting for 35 mins. Phone in room did not work
Aufenthalt von 2 Nächten im März 2024
Antwort von Ameristar am 29. März 2024
Thank you for sharing your recent experience with us. We're glad to hear that you found our property beautiful, but we're genuinely sorry to learn about the challenges you encountered during your stay, including the unexpected closures of certain amenities.We apologize for any inconvenience caused by the hot tub, spa, and select restaurants' closure during your visit. We understand the importance of providing guests with access to our facilities and will strive to improve communication regarding any temporary closures in the future.Additionally, we regret any inconvenience caused by the temporary closure of our casino for upgrades. Our aim is always to enhance the guest experience, but we acknowledge the impact this may have had on your stay.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 – Hervorragend

Darrell

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 29. März 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Hervorragend

Deanna

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I love the polite and professionalism of the staff. I had problems with my booking at the beginning, due to Travelocity site being down. The help desk was able to help fix everything. We stayed the whole weekend and had a blast. We will be back when the pool opens up
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 29. März 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

10/10 – Hervorragend

zella

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everyone was super nice and no problems.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 15. März 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

10/10 – Hervorragend

Leonard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room was awesome!!
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 15. März 2024
We are so glad that your visit to Ameristar St. Charles met your expectations! Thank you for sharing your experience with us, please come back to visit us again soon.

2/10 – Ungenügend

alexis

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Personal & Service
This was overall a horrible stay. It started off we had to wait an hour and 45 minutes to check in because the rooms were not ready yet. I asked if we could have late check out and was told they could NOT accommodate that due to the number of check ins the next day. When we got to the room we later discovered that the main door did not shut all the way leaving the door open not safe at all. All of the tv channels did not work and the toilet paper holder fell apart . My mom was laying down and discovered there was blood stains on her sheets. We called a manager who came up and gave us sheets and called maintenance to fix the door. The manager said that they would take something off our bill , later to find out that was a lie. We went to dinner at Bugattis which is a steak house on the same property and ended up having to send back all three steaks as they were to tough to eat we couldn’t bare it. Fast forward to check out. I was told I still owed for service fee. I asked if there had been a discount applied and was told no because I booked through a third party and the hotel could not make any adjustments. I was given a voucher for thier restaurants that is good for 30 days AS I WAS LEAVING. never again I can not believe what all went on. I’ve stayed at better motels.
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar am 15. März 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.

2/10 – Ungenügend

Rebecca l

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Ameristar am 15. März 2024
Thank you for taking the time to leave us a review. We'd like to learn more about your experience. If you want to discuss it further, please get in touch with us directly.

8/10 – Gut

Michelle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room and staff were great!
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar St. Charles am 6. März 2024
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.

4/10 – Schlecht

Vincenza

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Room very dark dirty and dingy. For the price, cleanliness should be a priority
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar Casino Resort and Spa am 4. März 2024
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.

2/10 – Ungenügend

Mia

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was over priced with no amenities such as microwave pool or spa. Which was the reason for even booked.horrible stay will not book again
Aufenthalt von 1 Nacht im März 2024
Antwort von Ameristar Casino Resort and Spa am 4. März 2024
Thank you for taking the time to leave us a review. We are disappointed to read what appears to be a response to a less than exceptional experience. If you would like to discuss it further, please reach out to us directly. Thank you once again for being our guest.

10/10 – Hervorragend

Tynesha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The new suites are cozy
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Ameristar am 20. März 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!

10/10 – Hervorragend

linda

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Everything about AmeriStar is great the rooms the casino, and it’s in a safe area my favorite place to stay in Saint Charles
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris J am 28. Feb. 2024
Linda - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

10/10 – Hervorragend

Kathleen

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Front desk people were exceptional
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris J am 26. Feb. 2024
Kathleen - We are thrilled to hear you had a great experience at Ameristar St. Charles. We welcome you to come back and stay with us again soon!

10/10 – Hervorragend

Britney

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chris J am 23. Feb. 2024
Britney - We are so glad you had a great experience at Ameristar St. Charles. We invite you to come back and stay with us again soon!

10/10 – Hervorragend

Debra

Nice rooms and friendly staff
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chris J am 21. Feb. 2024
Debra - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 – Hervorragend

Emily

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very kind
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris J am 19. Feb. 2024
Emily, thank you for your five-star review. We appreciate you taking the time to leave your feedback. Come back and stay with us again soon!

8/10 – Gut

Matthew

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chris J am 19. Feb. 2024
Matthew, thank you for your review! We hope you'll come back again soon for a five-star experience.

10/10 – Hervorragend

Adam

Gut: Sauberkeit und Personal & Service
I always enjoy my stay. Only two things, First, no safe in the premium suites which is the newly remodeled rooms. Second, my dining experience at Amerisports was poor. The meat used for the burgers is not the best. Would never order a burger again from there. But, I would never eat there again after the male waiter serving me rushed me during my entire dining experience and at the end never asked if I saved room for dessert or wanted any dessert. Just ended up bringing me the check.
Antwort von Chris J am 16. Feb. 2024
Adam, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 – Hervorragend

Rex

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
My favorite little escape!
Always a great stay! Love coming to the Ameristar Casino! Only draw back was the restaurants not being open, only 1 or 2 choices this night.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Chris J am 16. Feb. 2024
Rex, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

8/10 – Gut

Brenda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Our room was very nice and clean. We did have to request clean towels everyday. No Maid service while we were there. Very low water pressure in the shower.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Chris J am 16. Feb. 2024
Brenda, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 – Hervorragend

Jason

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Chris J am 16. Feb. 2024
Jason, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 – Okay

Angela

Gut: Sauberkeit, Personal & Service und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ameristar St. Charles am 8. Feb. 2024
Thank you for visiting us! We’d love to have you visit again.

10/10 – Hervorragend

David

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay
Aufenthalt von 2 Nächten im Januar 2024
Antwort von Ameristar St. Charles am 8. Feb. 2024
Thank you for taking the time to review us. We are thrilled to see your overall experience was great. We look forward to having you as a guest again soon!