Lobby
Verfügbarkeit prüfen

Bewertungen von State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Bewertungen

7,2

Gut

336 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
239 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
164 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
157 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
108 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,8/10

Personal & Service

7,0/10

Ausstattung

7,4/10

Zustand der Unterkunft

7,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Klaus

Aufenthalt von 1 Nacht im September 2023
Antwort von Hotel Manager am 7. Nov. 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.

10/10 – Hervorragend

Juergen

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
als Hauptstadt tot
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Hotel Manager am 26. Juli 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.

4/10 – Schlecht

Lisa

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
The toilet leaked onto the bathroom floor every time you sat on it. When the promised “Hot Breakfast/Free Breakfast” consisted of stale cereal, days old bacon, and old danish I knew that this place was a joke. Also the front desk employee said something about a “city tax” that is not mentioned anywhere and could not give me a exact amount of what it would be. DON’T GO HERE.
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Lou

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Good central location, but restoration of old state capitol going on nearby.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Becky

Mit Haustieren gereist, Mit der Familie gereist
Gut: Personal & Service
There were quite a few hiccups- including the room we booked not being available and us having to switch rooms. Breakfast was pretty sparse. But honestly, the friendliness of the staff made up for it. They were really nice and super helpful, despite being short staffed and under stocked.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Mary

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very close to the Illinois Capitol Building and walkable to the Lincoln Museum and the Lincoln home which were very enjoyable to visit. Very quiet during our visit.
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Elise

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
I am rarely one to believe the reviews, especially negative ones. But I can confidently say that the negative reviews were spot on. Check in: no one at the desk for 10 minutes. No bell to ring for service, so I had to wait . Employee came and told me that the suite we booked was unavailable, and they would upgrade me for free to the presidential suite . Sounded good. Little did I know! They said they would come up with linens shortly for the pullout . I have three kids who were exhausted from travel and ready for bed. 30 minutes goes by, no linens. Hubby goes down to front Desk and they say the GM is downstairs grabbing them and will be right up. Another 30 minutes goes by , and no sheets. I go down and the employee tells me that the GM is downstairs getting them. I inform him we were told that 30 minutes ago. Meanwhile, another guest is waiting for sheets (no sheets on any of his beds) and he had no towels, soap or shampoo. I get towels but am still told the linens are coming. . I go upstairs and 30 minutes later (1.5 hours later in total), we finally get sheets. The room itself was large, but extremely unclean. The next morning we go downstairs for the complimentary breakfast, and are told by disgruntled housekeeping staff that there is no breakfast because the vendor didn’t show up. We go back up to shower. I go to find a hair dryer and there is none. I go back down to front desk, wait for 10 minutes for a worker to appear. I tell her we have no hair dryer. She said
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Ross

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Pros - location Cons - uncomfortable bed Dirty halls Trash in elevator No linens for pull out bed Took forever to get said linens NO BREAKFAST EVEN THOUGH ITS ADVERTISED ON THE WEBSITE outdated rooms Vending signs that lead to nowhere Door key card that doesn’t work multiple times so you have to keep going back to the lobby
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Brian

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They were severely understaffed and we had to wait nearly three hours to get our room. Breakfast service was unavailable because of the staff shortage. No one answered the phone or was visible at the front desk during our stay. The lack of service was ridiculous. I have stayed at this hotel for years and have never experienced this. It was extremely disappointing.
Aufenthalt von 2 Nächten im Mai 2024

4/10 – Schlecht

Michael

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Robert

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
Aufenthalt von 1 Nacht im April 2024

4/10 – Schlecht

Chris

Geschäftlich gereist
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Maggie

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Osereme

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Marlen

Aufenthalt von 4 Nächten im April 2024

2/10 – Ungenügend

Mark, Springfield

Verbesserungswürdig: Sauberkeit
Aufenthalt von 3 Nächten im März 2024

4/10 – Schlecht

Kelly

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Joy

Gut: Sauberkeit und Personal & Service
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
Aufenthalt von 2 Nächten im April 2024

2/10 – Ungenügend

Julie M.

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Amanda

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Jennifer

Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Ashley

Mit der Familie und kleinen Kindern gereist
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Roya

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Daniel

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Lynette G

Aufenthalt von 1 Nacht im März 2024

8/10 – Gut

Azucena

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Very good
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient to downtown locations
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Mark, Springfield

Aufenthalt von 3 Nächten im März 2024

4/10 – Schlecht

Erin

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Norma

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024

2/10 – Ungenügend

David

Verbesserungswürdig: Personal & Service
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 – Ungenügend

Mark

Aufenthalt von 3 Nächten im März 2024

2/10 – Ungenügend

Glen

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Marilyn

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Aufenthalt von 2 Nächten im Januar 2024

6/10 – Okay

Deb

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Paul

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Louie, Berwyn

Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Jorge

Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Daniel

Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Safiya

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
The hotel was nice and clean, our room was very clean and the price was good. The receptionist was very polite and helpful. The staff was excellent. I will definitely recommend this hotel.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank you staying with us. We appreciate your feedback

10/10 – Hervorragend

Samantha

Mit der Familie gereist
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank for the outstanding review of the State House Inn. We look forward to your return soon.

6/10 – Okay

John

Mit dem Partner gereist
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Jeanine

Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

Debra, Bolingbrook

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 – Okay

Marcey

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank you for your feedback as it helps us improve our service.

2/10 – Ungenügend

Demetria

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 26. Feb. 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank you for the 10/10 rating!

10/10 – Hervorragend

Deborah

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Across from the capital close to the train. Nice hotel
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thank you for the great review of our hotel. We appreciate the feedback

8/10 – Gut

William

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Thanks for reviewing the hotel and giving us a thumbs up!