2/10 – Ungenügend
Damon
Mit der Familie gereist
11. Nov. 2025
Verbesserungswürdig: Zustand der Unterkunft
The front desk employee was rude and disrespectful. Asked for an extra pillow and was told there were none. Really??? On check in, told the elevator was not working. Worked intermittently that night, was also told elevator service costs was 2k. Assumed it would be fixed as we were also told they were sold out the next night.Next night on return to hotel, No out of order sign on the elevator we entered and it was not working so risked getting stuck in the elevator. No employees had name badges including front desk, breakfast attendant, cleaning crew. Customer service was below poor. When we asked about the elevator.We were told we could leave. No offer to move rooms, discount, nothing. The front desk clerk got loud and said we could leave. Other guests heard exchange. I asked for a discount at least for the inconvenience. We went to our room on the 3rd floor and the front desk called our room saying reservation had been canceled and receive a discount. It was approximately 11 pm so i told him we would be leaving in the morning which we did. Awful experience at this hotel, we will not be using this location ever again, hesitant about using any Super 8 or even Wyndham owned properties if this is acceptable employee behavior.
Damon
Aufenthalt von 3 Nächten im November 2025