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Bewertungen von Holiday Inn Express & Suites - South Bend Casino

2.5 out of 5
Holiday Inn Express & Suites - South Bend Casino
210 Callander Street, South Bend, IN

Bewertungen

8,4

Sehr gut

158 von insgesamt 305 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
85 von insgesamt 305 Gästebewertungen haben eine Bewertung von 8 - Gut" "
26 von insgesamt 305 Gästebewertungen haben eine Bewertung von 6 - Okay" "
24 von insgesamt 305 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
12 von insgesamt 305 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,6/10

Personal & Service

8,0/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

Jennifer

Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von cw am 7. Mai 2024
Thank you Jennifer for sharing your feedback with the Holiday Inn team!I’m sorry to hear that your stay was less than satisfactory.Please contact the hotel directly for further assistance.

8/10 – Gut

Theo E

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von CW am 20. Apr. 2024
Thank you Theo for sharing your feedback with the Holiday Inn team!

8/10 – Gut

Craig

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
All good
Aufenthalt von 1 Nacht im März 2024
Antwort von CW am 25. März 2024
Thank you Craig for sharing your comments regarding your recent stay!We are happy to hear you enjoyed your stay and we look forward to your next visit.

6/10 – Okay

Travis

Aufenthalt von 1 Nacht im März 2024
Antwort von CW am 19. Apr. 2024
Thank you, Travis for taking the time to share your feedback with the Holiday Inn Express Team!

8/10 – Gut

shelly, Powell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The past two days we were awaken by false fir alarms around 4:30. Not the easiest situation when traveling with a child with autism.
Aufenthalt von 4 Nächten im März 2024
Antwort von CW am 14. März 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn in South Bend.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 – Hervorragend

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von CW am 25. Feb. 2024
Thank you, Brian for sharing your feedback with the Holiday Inn team!

2/10 – Ungenügend

Darrin

Geschäftlich gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Beds were worn
Aufenthalt von 1 Nacht im Februar 2024
Antwort von CW am 25. Feb. 2024
Thank you, Darrin for sharing your feedback!I’m sorry to hear that you were not pleased with the bed in your room!

8/10 – Gut

Trinette

Aufenthalt von 1 Nacht im Februar 2024
Antwort von CW am 17. Feb. 2024
Thank you, Trinette for sharing your feedback with the Holiday Inn Team!We look forward to you next visit.

6/10 – Okay

Robert

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
All was well until the fire alarm went off at 5:30 in the morning. Thankfully it was a malfunction . But… peaceful sleep was interrupted by the loud alarms going off in our room. Then at breakfast the pancake maker wasn’t working right. And then when we checked out it took the printer 5 minutes to work and print out our receipt.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von CW am 10. Feb. 2024
Thank you,Robert for sharing your comments with the Holiday Inn Express team.I want to take the time to apologize for inconveniences of your recent stay.We hope you will give us another opportunity in the future to make your stay more enjoyable.

8/10 – Gut

Chris

Aufenthalt von 1 Nacht im Januar 2024
Antwort von CW am 25. März 2024
Thank you Chris for sharing your feedback with the Holiday Inn team!

10/10 – Hervorragend

brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von CW am 18. Jan. 2024
Thank you for sharing your feedback with the Holiday Inn Express Team!

10/10 – Hervorragend

Dave

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024
Antwort von CW am 13. Jan. 2024
Thank you Dave for sharing your feedback with the Holiday Inn Express Team!

10/10 – Hervorragend

Tim

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von CW am 13. Jan. 2024
Thank you, Tim, for sharing your feedback with the Holiday Inn Express Team.

10/10 – Hervorragend

Cathy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Carla am 1. Jan. 2024
Thank you Kathy for staying with us!We look forward to your next visit!Happy New Year!

8/10 – Gut

Leslie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice hotel
The hotel is nice and was in a perfect location for us. The room was spacious and clean. The safe didn't work and the bed was way too soft but who can really complain for the price. The breakfast as a whole was just ok but the biscuits were amazing.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von CW am 25. Dez. 2023
Thank you, Leslie for taking the time to share your experience at the Holiday Inn Express!We really appreciate your business and your feedback!

10/10 – Hervorragend

Don

Gut: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von CW am 18. Dez. 2023
Thank you Don for taking the time to share your feedback with the Holiday Inn team!

10/10 – Hervorragend

Lisa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had a great stay, rooms were very clean. Continental Breakfast was very good, alot to choose from. Will stay there again.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CW am 17. Dez. 2023
Thank you Lisa for sharing your comments with the Holiday Inn team!We are delighted to hear that you had a pleasant stay.We look forward to your next visit!

10/10 – Hervorragend

Patricia

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CW am 16. Dez. 2023
Thank you Patricia!We really appreciate your feedback!

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The room was perfect; but I was disappointed that a hot breakfast was not provided. It was one of the reasons I chose the property.
Antwort von CW am 16. Dez. 2023
Thank you Alexandria for taking the time to share your comments with the Holiday Inn team. Unfortunately, we had some staffing challenges, and we were only able to offer a continental breakfast Friday morning.I do apologize for the inconvenience.

10/10 – Hervorragend

Arthur

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Antwort von CW am 17. Feb. 2024
Thank you, Arthur for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

8/10 – Gut

Jennifer

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It’s great for work
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CW am 16. Dez. 2023
Thank you Jennifer for sharing your comments with the Holiday Inn team!

2/10 – Ungenügend

Diedra

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Not part of the casino
Front desk person wasn’t the kindest . For some reason I had issues with two different credit cards for incentives at the front desk. After I had already paid for the hotel room, we swiped one of my cards it was accepted, and then she claimed it was declined, although I could show her on my statement that the money was deducted, about 10 minutes later when I got to my room it was refunded. Also not my fault. They claim that this hotel is affiliated with the casino but it’s not anywhere near it.
Aufenthalt von 1 Nacht im November 2023
Antwort von CW am 16. Dez. 2023
Thank you Diedra for taking the time to share your comments with the Holiday Inn team. I am sorry to hear that you experienced some challenges at check in. Unfortunately, the hotel in not adjacent directly to the Casino, however we are close to the Casino. Holiday Inn is located 10 minutes away from the Casino.

10/10 – Hervorragend

Caitlin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean and fresh. Great staff
Aufenthalt von 1 Nacht im November 2023
Antwort von CW am 24. Nov. 2023
Thank you, Caitlin for sharing your feedback with the Holiday Inn Team!

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Only disappointment was that we could not check in early
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CW am 30. Okt. 2023
Thank you for sharing your feedback with us. I am sorry to hear that you could not check in early. The hotel was sold out the night before, and unfortunately, we were unable to check you into the hotel early.

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our room was clean, quiet, and spacious. Staff was efficient and helpful. A minor problem was we had a dripping shower faucet, which couldn't get fixed when during our stay.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von CW am 30. Okt. 2023
Thank you, John for sharing your feedback with us. I am sorry to hear there was a problem with your room faucet. We use your feedback to help with quality and training. Thank you, again for taking the time to share your experience with us.

8/10 – Gut

Richard

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von CW am 29. Okt. 2023
Thank you, Richard for taking the time to share your feedback with the Holiday Inn team!We look forward to your next visit.

2/10 – Ungenügend

Ronnie

Aufenthalt von 4 Nächten im Oktober 2023
Antwort von CW am 14. Nov. 2023
Thank you Ronnie for sharing your feedback with the Holiday Inn Team! I am sorry to see that you were not happy with your stay.Please contact the hotel if you would like to discuss your stay.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient and new.
Antwort von CW am 17. Okt. 2023
Thank you, Mark for sharing your feedback with the Holiday Inn team!We look forward to your next visit!

10/10 – Hervorragend

Thomas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice, clean large rooms. Free breakfast.
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von CW am 15. Okt. 2023
Thank you, Thomas for sharing your comments with the Holiday Inn team!We forward to you next visit.

10/10 – Hervorragend

Jason

Aufenthalt von 1 Nacht im September 2023
Antwort von CW am 2. Okt. 2023
Thank you, Jason for sharing your feedback with the Holiday Inn Team.We look forward to your next visit!

10/10 – Hervorragend

Scott

Aufenthalt von 1 Nacht im September 2023
Antwort von CW am 23. Okt. 2023
Thank you for sharing your feedback with the Holiday Inn Express. We look forward to your next stay.

8/10 – Gut

Janelle

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good location!
Just an overnight stay. Great room and very clean!
Aufenthalt von 1 Nacht im September 2023
Antwort von CW am 28. Sept. 2023
Thank you, Janelle for sharing your feedback with the Holiday Inn team.We look forward to your next stay!

10/10 – Hervorragend

Kevin

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Easy check-in. Plenty of food options and easy on off of major highways. Newer Hotel. Quiet area. Bright parking lot.
Aufenthalt von 2 Nächten im September 2023
Antwort von CW am 27. Sept. 2023
Thanks you, Kevin for sharing your comments with the Holiday Inn team.We look forward to your next stay!

10/10 – Hervorragend

Carola

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im September 2023
Antwort von CW am 26. Sept. 2023
Thank you, Carola for sharing your comments with the Holiday Inn Team.We look forward to you next visit!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von CW am 26. Sept. 2023
Thank you for sharing your feedback with the Holiday Inn Team.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Inn did not have tap-and-pay for credit card and the other methods did not function, resulting in a VERY long check-in process.
Antwort von CW am 18. Sept. 2023
Thank you Mark for sharing your comments with the Holiday Inn Team. We are in the process of upgrading our credit card system to the tap and pay system.

10/10 – Hervorragend

James

Gut: Zustand der Unterkunft
Front desk staff were great!!
Aufenthalt von 2 Nächten im September 2023
Antwort von CW am 18. Sept. 2023
Thank you, James for sharing your comments with the Holiday Inn Team.We look forward to your next stay!

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was very clean and well kept up. Refrigerator, microwave and Keurig provided. Excellent continental breakfast! Friendly staff.
Aufenthalt von 1 Nacht im September 2023
Antwort von CW am 11. Sept. 2023
Thank you, Susan for sharing your experience with the Holiday Inn Team. We are delighted to hear that you enjoyed your stay and we look forward to our next visit.

8/10 – Gut

Robert, Escondido

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The spaciousness of the room (king size suite), microwave oven and small refrigerator, plus within walking distance of ALDI shopping center, made it very comfortable to dine in. Having a indoor pool and a well equipped exercise room were also big pluses
Aufenthalt von 4 Nächten im August 2023
Antwort von CW am 4. Sept. 2023
Thank you Robert for sharing your feedback with the Holiday Inn Team.We are delighted to hear that you enjoyed your stay.We look forward to your next visit.

10/10 – Hervorragend

Steven

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im August 2023
Antwort von CW am 2. Sept. 2023
Thank you Steven for sharing your feedback with the Holiday Inn team!We are delighted to hear that you enjoyed your stay!

8/10 – Gut

Christina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im August 2023
Antwort von CW am 27. Aug. 2023
Thank you Christina for sharing your feedback with the Holiday Inn team!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very helpful staff
Aufenthalt von 1 Nacht im August 2023
Antwort von CW am 18. Aug. 2023
Thank you, Marsha Michal for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very nice
Aufenthalt von 1 Nacht im August 2023
Antwort von CW am 17. Aug. 2023
Thank you, Jan, for sharing your feedback with us!We hope you will stay with us again in the future.

10/10 – Hervorragend

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel seems to be a newer build. It’s as good as other Holiday Inn Express hotels I’ve stayed in.
Aufenthalt von 1 Nacht im August 2023
Antwort von CW am 6. Aug. 2023
Thank you, Melissa for sharing your comments with the Holiday Inn Express Team! We really appreciate your feedback and we look forward to your next stay.

10/10 – Hervorragend

Susan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Relaxing
Very nice
Aufenthalt von 2 Nächten im Juli 2023
Antwort von CW am 31. Juli 2023
Thank you, Susan, for sharing your comments with the Holiday Inn Team. We hope to serve your again in the future.

4/10 – Schlecht

Lauren

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Flashing yellow light from the smoke alarm kept us awake. Bright flash every few seconds. We asked if the front desk could do anything and they said it was for everyone’s safety. Our room was also right across from the stairwell, and we could hear every time someone opened the door, very loudly. Very poor quality sleep both nights of our stay.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von CW am 29. Juli 2023
Thank you Lauren for taking the time to share your experience. I am sorry to hear that your stay was less than satisfactory.I’d only wish you would have contacted a manager. This would have given us a chance to address your concerns.Please contact the hotel directly if you would like to discuss your stay.Thank you again for your feedback!

10/10 – Hervorragend

Tiffany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a nice clean room waiting thanks to the manager.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von CW am 6. Juni 2023
Thank you Tiffany for sharing your comments with the Holiday Inn Team!We are delighted to hear that your stay was pleasant!

6/10 – Okay

Sarah

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Upon arrival, the lobby was full of people who had been given keys to rooms that had not been cleaned. The towels in my room had hairs on them. The AC did not work properly. The downstairs restroom had no toilet paper, soap, or tissues.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von CW am 2. Juni 2023
Thank you Sarah for sharing your comments with the Holiday Inn Team! I am sorry to hear that your experience with us was less than satisfactory. If you would like to discuss your stay further, please do not hesitate to call the hotel direct.

8/10 – Gut

Tammy

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was clean.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von CW am 27. Mai 2023
Thank you Tammy for sharing your comments with the Holiday Inn Team!

8/10 – Gut

Gregory

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
The biggest problem was the construction around the hotel and the noise made by the trucks. If we had realize it earlier we would have ask for a room change. The room was one of the nicest one we had ever stayed in.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von CW am 18. Mai 2023
Thank you Gregory for sharing your feedback with the Holiday Inn Team! We are delighted to hear that you enjoyed your room.I do apologize about the road construction in the area.Thank you again for staying with Holiday Inn Express.