South Bank Urlaub günstig buchen

Terrible communication before arrival led to delayed check in and was the cause of great frustration after a long drive. No understanding or apology from the property management, completely opposite response from hotels.com who did their best to resolve the issue and were very understanding. Entering the property we discovered a loudly beeping smoke alarm which we had to take down and remove the battery to stop the annoying sound. The property needs some maintenance, a broken cupboard door in the kitchen, the shower hose leaks. The shower is poor quality and has very low pressure and the cubicle is small for what is quite a spacious property. No lamp shade on the ceiling light in the main bedroom and no bedside lights. Poorly equipped with crockery and cutlery. The property has potential to be a very pleasant place to stay but clearly the management show little interest in maintaining it to a high standard. The pictures and description flatter to deceive. The overall attitude of the property management was unacceptable.

Check-in was remote and smoothly navigated over the phone. The property itself is excellent both in terms of location (shops, restaurants nearby) as well as size of the apt. There were 3 minor issues - slightly mold/grout in one of the showers, water mixer in 1 shower too hot, and the coffee machine was leaking water causing slightly spill.

This is a unique high class establishment a 10 minute walk to the centre of Leeds. Its rooms are brilliantly laid out and appointed. The manager is most helpful, making it a very pleasant stay.