8/10 – Gut
Jacob M.
14. Juni 2025
The apartment had a good central location, just a few steps from the citycenter. Unfortunately, the stay was unbearable and unacceptable due todaily, extreme construction noise in the building from early morning untilevening. The cause was the gutting of an apartment using jackhammers andother heavy tools.Despite multiple complaints, in which we also repeatedly sent audio files asevidence to the agency, Estate4Home did not respond at all and certainly didnot provide a solution, such as an alternative apartment. We found thiscomplete disregard of our problem particularly outrageous andunprofessional.Additionally, there were technical defects which, however, hardly mattered in view of the noise disturbance: a toilet flush did not work, and a sink was clogged. Furthermore, two advance payments of the travel price caused problems due to a technical error on the agency's part, which could only be resolved by telephone intervention.Unfortunately, our vacation became a nightmare for three adults due to theunbearable noise disturbance. In the meantime, we have informed FewoDirekt about the issues but have not yet received any response.
Jacob M.
Aufenthalt von 7 Nächten im Mai 2025