8/10 – Gut
maggie
Mit dem Partner gereist
21. Juni 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean, bigger than we thought it was going to be and beautiful (loved the way it was decorated). The room's amenities were great and was exactly as it was listed on the website. There was an honor bar, which we did not personally use, but nice to have.
The location of the hotel was right in the middle of Solvang and it's walkable to everything. There is parking, but the day we were there, there was a farmer's market so the street was closed. Now, we opted to wait and move our car later, but they did say that we could wait in a particular area and they would let us in (instructions were provided).
The only issue we had was during check in. We never received the email with check-in information and when we called, they said that they tried to call me earlier and they were not able to reach me (I would assume that the information would have been shared by Expedia, but I guess not). I will say that the people who assisted us were really nice and helpful, but it was still frustrating. When we got to the room, from the second we attempted to put in our door code, it would not work. The hotel did send out two really nice people who were eventually able to reset the code and we were able to get into the room. This situation is the only reason why we couldn’t say that it was excellent, but we would give it another chance in the future.
maggie
Aufenthalt von 1 Nacht im Juni 2024