6/10 – Okay
Robert, Racine
8. Aug. 2025
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
My check-in experience was not as I expected. I placed my reservation on March 25, 2025. I wanted two (2) queen-size beds but, they were not available. I liked the reviews of the hotel so accepted a reservation for 1 king-size bed and a queen-size pull-out bed. I was told that I was the first person on a waiting-list and would be given the next room with two (2) queen-size beds that became available. I called the hotel approximately ten (10) days before our arrival and was told that nothing had changed. At check-in we were informed that nothing had changed. We were also informed that all the hotels in the area were filled. We were on a “Grandparents Camp” with two grandchildren to take a bike tour of Washington Island and Peninsula State Park. While in Door County we would also take-in the local sites so – we accepted the 1-king-size room that we reserved.
After we were settled in our room, I checked your Expedia website and found that there were eight (8) rooms with two (2) queen-size beds available. I took screen-shots of these pages from your site for future reference.
The hotel, staff members and quests were great but, my back still aches from sleeping on that queen-side pull-out bed. I expected better.
rlw
Robert
Aufenthalt von 2 Nächten im August 2025
