Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for not meeting your expectations with our breakfast service and with our housekeeping service. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We will remind our front desk to communicate this more clearly going forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

Dear Gerard, Thank you for your kind review. We're delighted to read that you had a seamless booking experience with us. Providing easy and hassle-free reservations is important to us, and we're glad that you found the process seamless. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear SADAKKDULLA, Thank you for sharing your review about your recent visit to our hotel. We understand the importance of cleanliness and strive to maintain high standards throughout our establishment. We regret if we fell short. We appreciate your feedback, which helps us continuously improve our services to ensure a pleasant experience for all our guests. We hope we can make a much better impression on a future stay.Sincerely,Hotel Management

Dear Curtis, Thank you for choosing us. We value your observations and apologize for any inconvenience caused by the hallway's cleanliness. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our housekeeping teams to ensure a more pleasant environment for all our guests. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Kevin, Thank you for choosing Extended Stay America. We apologize for the TV channels not meeting your expectations. Rest assured, we're actively reviewing our television channel offerings to meet our guests' preferences better. Thank you for bringing this to our attention, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Management

Dear Lara, Thank you for staying at Extended Stay America. We were so pleased to read your kind words about how much you enjoyed your recent visit to the area. We are glad that you appreciated our convenient location. Thank you for being our guest, and we hope to have you return soon.Sincerely,Hotel Management

Dear Jeff, Thank you for your recent stay at our hotel. We apologize for the disappointing experience you had during your stay. Your feedback is invaluable, and we are addressing each concern you mentioned with our team to ensure improvements are made promptly. Rest assured, cleanliness and room amenities are top priorities, and we're working diligently to rectify the issues you encountered. Additionally, we have addressed the parking situation and are taking steps to enhance the overall appearance of the property. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Kevin, We apologize for your disappointment with the hallways and grounds. While we strive to represent our rooms online accurately, we understand your frustration. Our team continuously works to maintain cleanliness and ensure guest satisfaction. Your feedback is valuable to us as we aim to improve our services. We appreciate your understanding and hope you'll give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Erika, We apologize for the inconvenience you experienced with the lack of a remote and your room's heating/cooling system. Your comfort is our priority, and we regret falling short of your expectations in this regard. Please know that we take your feedback seriously and will address these issues promptly with our maintenance team to ensure they are resolved for future guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. Sincerely,Hotel Management

Dear Gerard, Thank you for sharing your honest feedback regarding your time at Extended Stay America. We regularly receive praise for our clean and comfortable rooms, and we are glad that you had an overall positive stay. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

Dear Surya, We are glad you chose to stay at our hotel. It is nice you had a satisfactory time in your room. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we regret that our breakfast choices did not meet your taste, and we will share your remarks with the team concerned for improvement. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

Dear JAYSON, Thank you for choosing Extended Stay America. It is glad to know you had a good time at our location and were pleased with the staff and clean rooms. However, we hope you will accept our apologies for the inconvenience caused with the smell in the common areas of the hotel and will address them immediately. Further, your observations have been duly noted, and we promise to discuss this with our team on a priority basis. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Louis, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh and comfortable accommodations, excellent customer service, and complementary features such as hotel prices make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely, Hotel Management

Dear lauren, Thank you for reviewing your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Paul, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Saugata, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Terra, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

Dear George, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Also, it is nice to see this type of recognition for our staff, and we will surely share this lovely feedback with them. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management