Eingangsbereich

Bewertungen von Staypineapple, The Maxwell Hotel, Seattle Center Seattle

3.5 out of 5

Bewertungen

9,6

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9,8/10

Sauberkeit

9,6/10

Personal & Service

9,2/10

Ausstattung

9,6/10

Zustand der Unterkunft

9,4/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Kristin

Gut: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Bradley

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The bed was comfortable and we loved the Pineapple theme. We also love that they support dogs.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 27. Mai 2024
Hi Bradley,We're so pleased to hear that you enjoyed the comfort of our bed and our signature Pineapple theme. It's also wonderful to know that our dog-friendly policy was a highlight for you. Thank you for staying with us, and we can't wait to welcome you (and possibly your furry friends) back in the future!

10/10 – Hervorragend

Aftab

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved the complete package here, surprised it is only rated a 3 star! Fantastic rooms and great location! Super clean rooms and very comfy beds! Would definitely stay here again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 27. Mai 2024
Hi Aftab,Thank you for your enthusiastic review! We're thrilled to hear that our rooms, location, and cleanliness exceeded your expectations and that you found our beds very comfortable. Your willingness to stay with us again is the best compliment we could receive. We eagerly await your return for another fantastic experience!

10/10 – Hervorragend

richard

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location to Seattle Center and the arena for a WNBA game. Easy to find, easy to park, easy to walk to restaurants, etc.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 24. Mai 2024
Hi Richard,We're delighted to hear that our prime location contributed positively to your visit, especially for attending a WNBA game and enjoying the nearby restaurants. We look forward to your next stay with us for another easy and enjoyable experience. Thank you for choosing our hotel!

10/10 – Hervorragend

Haley

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 22. Mai 2024
Thank you, Haley!

10/10 – Hervorragend

April

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is the perfect hotel for seeing a show at McCaw Hall. The rooms are well-designed and the whole vibe is fun. They made us feel welcome as soon as we got there.Parking is a little pricey, but worthwhile for the convenience. The beds were super comfortable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 20. Mai 2024
Hi April,We're delighted to hear that you had a fantastic stay with us and enjoyed our convenient location for attending shows at McCaw Hall. It's wonderful to know that you found our well-designed rooms and fun vibe to your liking, and that our team made you feel welcome from the moment you arrived. We're also glad to hear that you had a comfortable night's sleep in our super cozy beds. Thank you for your feedback, and we hope to welcome you back for another great experience soon!

10/10 – Hervorragend

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable Hotel, walking distance to Space needle and Chihuly museum and Pike place market.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 20. Mai 2024
Hi William, Thank you for sharing your experience with us! We're delighted to know that our hotel's comfort and prime location enhanced your visit. We strive to provide a convenient and enjoyable stay for our guests, and it sounds like we hit the mark for you. We hope to have the pleasure of hosting you again soon!

10/10 – Hervorragend

Melvin, Oak Harbor

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
One of the best hotels I've ever stayed at.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lacey King- General Manager am 20. Mai 2024
Hi Melvin, We're thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for choosing Staypineapple, and we hope to welcome you back again soon for another exceptional stay.

10/10 – Hervorragend

Dino

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Loved this property, was very close to alot of tourist destinations.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lacey King- General Manager am 20. Mai 2024
Hi Dino,Thank you so much for the fantastic review! We're delighted to know that our property's location added to the convenience and enjoyment of your visit. It's our pleasure to offer a comfortable stay near many tourist destinations. Looking forward to your next visit for another memorable experience!

10/10 – Hervorragend

Paula

Gut: Ausstattung
We have stayed here previously on trips into Seattle. Great location and great parking. Very convenient hotel. Never disappointed
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 17. Mai 2024
Hi Paula,We are thrilled to hear that you enjoyed your stay with us again! Thank you for being a loyal guest at Staypineapple. We can't wait to welcome you back on your next trip to Seattle.

10/10 – Hervorragend

Daniel

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great stay a little corporate but aside from that everything was exceptional. Would stay here again
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 14. Mai 2024
Hi Daniel, Thank you for your review! We're glad that you found your stay exceptional. It's great to hear that you would choose to stay with us again, and we look forward to offering you another exceptional experience in the future!

10/10 – Hervorragend

Holly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Super fun hotel! loved the pineapple theme. Staff was helpful.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lacey King- General Manager am 12. Mai 2024
Hi Holly,Thank you for the "super fun" review! We're thrilled that you loved our pineapple theme and found our staff helpful. We strive to create a unique and enjoyable atmosphere for our guests, and we're glad to know we've succeeded. We hope to see you again soon for another delightful stay!

10/10 – Hervorragend

Maryneth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location, cleanliness, decor
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Lacey King- General Manager am 12. Mai 2024
Hi Maryneth, Thank you for highlighting our location, cleanliness, and decor! We're glad these aspects made your stay enjoyable, and we look forward to your next visit. Your positive feedback is greatly appreciated!

10/10 – Hervorragend

Karen

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a health emergency which required us to stay a day longer at the hotel. The front desk staff “EveryrhingPerson” was so helpful and sympathetic. Their assistance turned a crisis into a manageable situation. Thank you!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 10. Mai 2024
Hi Karen,We're deeply appreciative of your feedback and so glad to know that our front desk staff could provide valuable assistance and turn a challenging situation into a manageable one for you. Thank you for acknowledging the effort, and we hope everyone is doing better now. Thank you again and we hope to welcome you back in the future!

10/10 – Hervorragend

Raymond

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean friendly. We loved it
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 9. Mai 2024
Hi Raymond,Thank you for the love! We're thrilled you enjoyed the cleanliness and friendliness during your stay. We can't wait to welcome you back again!

10/10 – Hervorragend

misty

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very walkable to the arena for our concert. We saved time and stress eating at the restaurant which is very good! So friendly and parking is perfect and safe. Second time here and plan on staying again!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 8. Mai 2024
Hi Misty,We're delighted to hear about your positive experience and that you enjoyed the convenience of our location for attending your concert. It's great to know that dining in our restaurant added to your enjoyment and that you found our parking safe and perfect for your needs. Your repeat visits and plans to stay with us again are the highest compliments we could receive. Thank you for your review, and we eagerly anticipate your next stay!

10/10 – Hervorragend

Patricia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Bed is soooo comfortable!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 7. Mai 2024
Hi Patricia,We're thrilled to hear you enjoyed the comfort of our beds! A good night's sleep is key, and we're glad we could provide that for you. Looking forward to your next stay with us!

10/10 – Hervorragend

Brittany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a great experience at this hotel. So incredibly clean. The bedding was out of this world comfy. Shower was luxurious along with the Tommy bahama bathroom amenities. The robes were clean and plush. The keurig was so nice along with plenty of individual liquid creamers in the mini fridge, a complementary reusable water bottle. Easy walk to the space needle. Excellent lobby and staff. This place was wonderful!!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 7. Mai 2024
Hi Brittany,Thank you for the glowing review! We're overjoyed to hear about your great experience and are delighted you enjoyed the cleanliness, comfy bedding, luxurious shower, and amenities. It's wonderful to know that the little touches like the Keurig and water bottle made a difference. We look forward to welcoming you back for another excellent stay with us!

10/10 – Hervorragend

Dustin

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff was great, the room and hotel all together was great place to stay. Pool was on the small side and could use a hotub but still was fun
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 7. Mai 2024
Hi Dustin, Thank you for your feedback! We're delighted that you found our staff and hotel to be great during your stay. We hope to welcome you back for another enjoyable stay in the future!

8/10 – Gut

James

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Lacey King- General Manager am 27. Mai 2024
Thank you, James! We hope to welcome you back again soon!

10/10 – Hervorragend

lloyd

Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 27. Mai 2024
Thank you! We hope to welcome you back again soon!

10/10 – Hervorragend

Cristy

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lovely hotel, convenient to Seattle Center
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Lacey King- General Manager am 4. Mai 2024
Hi Cristy,We're delighted to hear you found our hotel lovely and appreciated its convenience to Seattle Center. Thank you for taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon!

4/10 – Schlecht

Nicole

Aufenthalt von 2 Nächten im April 2024
Antwort von Lacey King- General Manager am 24. Mai 2024
Hello Nicole,I'm sorry to see the 2 star review. I'd love the opportunity to learn more about your stay with us to understand where we went wrong and how we can do better in the future.

10/10 – Hervorragend

Lindsay Jo

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very well cared for property. I would stay here time and time again.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Hi Lindsay,Thank you so much for the compliment on our property's care! We're overjoyed to hear that you enjoyed your stay and would choose to return to us time and again. We look forward to many more opportunities to welcome you back for repeat enjoyable experiences. Your satisfaction is our greatest indicator of success!

10/10 – Hervorragend

Alana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was incredibly helpful and we love how dog friendly the hotel is!
Aufenthalt von 2 Nächten im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Hi Alana,We're delighted to hear that our staff was helpful and that you appreciated our dog-friendly policy! We aim to make every guest, both two-legged and four-legged, feel welcome and comfortable. Thank you for choosing to stay with us, and we hope to see you and your furry friend again soon!

10/10 – Hervorragend

Jeremy

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice staff, clean hotel, nice neighborhood, pet friendly. 10/10
Aufenthalt von 3 Nächten im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Hi Jeremy,Thank you for the perfect rating! We're thrilled that you found our staff very nice, the hotel clean, and our neighborhood pleasant. We're also delighted that our pet-friendly policy added to your positive experience. We appreciate your feedback and look forward to welcoming you back for another 10/10 stay!

10/10 – Hervorragend

Jassmin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Thank you, Jassmin!

10/10 – Hervorragend

Jill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was the best. Great place to stay.
Aufenthalt von 3 Nächten im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Hi Jill,Thank you for the kind words! We're thrilled to hear that our staff made such a great impression on you and that you enjoyed your stay with us. We look forward to welcoming you back to our hotel for another wonderful experience!

10/10 – Hervorragend

Lexi

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024
Antwort von Lacey King- General Manager am 3. Mai 2024
Thank you, Lexi!

10/10 – Hervorragend

Timothy

Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 20. Mai 2024
Thank you, Timothy!

10/10 – Hervorragend

Kristiane

Mit der Familie gereist
Gut: Ausstattung
We loved our stay at the Staypineapple, The Maxwell Hotel in Seattle. Very close to the Space Needle and Olympic Park. Staff was very friendly and we loved the Staypineapple flair. We definitely will come back!
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 26. Apr. 2024
Hi Kristiane,Thank you for sharing your lovely experience! It brings us great joy to know that our convenient location contributed to a memorable visit. We're thrilled that our friendly staff and unique Staypineapple flair made a positive impression on you.We can't wait to welcome you back for another fantastic stay. Your enthusiasm for returning is the highest compliment we could hope to receive. Until next time, take care and travel safely!

10/10 – Hervorragend

Tina

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great rooms & lobby area. Amazing staff
Aufenthalt von 2 Nächten im April 2024
Antwort von Lacey King- General Manager am 24. Apr. 2024
Hi Tina, We're delighted to hear you enjoyed our rooms and lobby area, and that our amazing staff made a positive impact on your stay. Thank you for choosing Staypineapple, and we look forward to welcoming you back in the future!

4/10 – Schlecht

Rebecca

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Breakfast was too expensive and the food was not good
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 24. Apr. 2024
Hi Rebecca, We're sorry to hear that the breakfast did not meet your expectations in terms of value and quality. We appreciate your feedback and will take it into consideration as we strive to improve our offerings. Thank you for letting us know, and we hope to have the opportunity to provide you with a better dining experience in the future.

8/10 – Gut

SHELAH

Aufenthalt von 3 Nächten im April 2024
Antwort von Lacey King- General Manager am 22. Apr. 2024
Thank you, Shelah!

10/10 – Hervorragend

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 22. Apr. 2024
Thank you, Chris!

10/10 – Hervorragend

Brian Glenn

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay. Great location. Great vibe. Great rooms.
Aufenthalt von 3 Nächten im April 2024
Antwort von Lacey King- General Manager am 20. Apr. 2024
Hi Brian, We're delighted to hear that you enjoyed every aspect of your stay with us! Thank you for sharing your experience, and we can't wait to welcome you back for another great stay at Staypineapple.

10/10 – Hervorragend

Sheena

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful stay as always! The only thing I’d recommend is for cleaning staff to check the pull outs even if they haven’t been used. We went to pull out our couch for our teen to have his own bed and found candy wrappers under the cushion. No dirt or grim though, just wrappers so a minor thing. FYI. We’d still book here first out of anywhere in the Seattle center area. Their service is the best!
Aufenthalt von 2 Nächten im April 2024
Antwort von Lacey King- General Manager am 19. Apr. 2024
Hi Sheena,Thank you for your kind words and for choosing us again for your stay in the Seattle center area. We're delighted you had a wonderful experience and truly appreciate your loyalty. Please accept our apologies for the oversight with the sofa bed; we will certainly remind our housekeeping team to check all areas thoroughly. We look forward to providing you with another top-notch service on your next visit!

10/10 – Hervorragend

Aishling

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im April 2024
Antwort von Lacey King- General Manager am 17. Apr. 2024
Thank you Aishling!

10/10 – Hervorragend

CeCe

Aufenthalt von 3 Nächten im April 2024
Antwort von Lacey King- General Manager am 6. Mai 2024
Thank you, CeCe!

10/10 – Hervorragend

Erin

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place and location!
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 14. Apr. 2024
Hi Erin,Thank you for the succinct and positive feedback! We're so pleased to hear that you enjoyed our place and found the location convenient. We look forward to the opportunity to welcome you back in the future for another great experience!

10/10 – Hervorragend

Karen and Joe

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Charmingly different decor in lobby…maybe “art deco”. Rooms nice with great bedding. Close to terrific dining. Front desk staff very nice.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 14. Apr. 2024
Hi Karen & Joe,Thank you for taking the time to leave us this delightful review! We're glad the unique charm of our decor and the art deco style caught your eye. It's wonderful to know you enjoyed the comfort of our great bedding and the proximity to terrific dining options. Our front desk team will be pleased to hear your kind words. We hope to see you again soon for another pleasant experience!

10/10 – Hervorragend

TAMMY, olympia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lacey King- General Manager am 14. Apr. 2024
Thank you, Tammy!

10/10 – Hervorragend

Janis

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great hotel in a perfect location to see a show at Climate Pledge Arena.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 11. Apr. 2024
Hi Janis,Thank you for your positive review! We're thrilled to hear that our hotel's location was perfect for your visit to Climate Pledge Arena. We look forward to welcoming you again!

10/10 – Hervorragend

Rachel Valyn

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very pleasing, clean and relaxing interior design as you walk in the room it suites my vibes, I like the coziness and the space feels inviting. Staff are helpful, convenient to every good restaurant's, walkable museums and pretty much in the heart of town. Highly recommend and for sure will be back soon!
Aufenthalt von 3 Nächten im März 2024
Antwort von Lacey King- General Manager am 9. Apr. 2024
Hi Rachel Valyn,Thank you so much for your wonderful review! We are thrilled to hear that you found our interior design pleasing and relaxing. It's great to know that the room suited your vibes and that you enjoyed the coziness and inviting space. We are happy to hear that our staff were helpful and that you found our location convenient for exploring the city. We can't wait to welcome you back soon!

10/10 – Hervorragend

Cheryl

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Popped into Seattle for a Kraken game and the hotel location was perfect. Staff were friendly, specifically Bonnie at the front desk and Darren at the restaurant/lounge. Both went above and beyond with their customer service.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lacey King- General Manager am 9. Apr. 2024
Hi Cheryl,Thank you for sharing your wonderful experience with us! We are thrilled to hear that Bonnie and Darren made your stay extra special with their exceptional service. We can't wait to welcome you back for your next Kraken game in Seattle!

10/10 – Hervorragend

Michael, Port Coquitlam

Mit Haustieren gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff were very friendly and caring for our pet. Breakfast options are minimal, but other than that everything else was great.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 7. Apr. 2024
Hi Michael,Thank you for your review. We're delighted to hear that our staff provided friendly and attentive care for your pet during your stay. We apologize if our breakfast options fell short of your expectations, and we will consider your feedback as we strive to improve our offerings. It's wonderful that everything else met your satisfaction, and we look forward to welcoming you back for another great experience.

8/10 – Gut

Erick, East wenatchee

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The front desk staff at night was very nice and made the guests who were returning from a concert feel welcome and well taken care off. The hotel is very unique it has everything that is needed for a nice stay.
Aufenthalt von 1 Nacht im April 2024
Antwort von Lacey King- General Manager am 6. Apr. 2024
Hi Erick,Thank you for your kind words about our front desk staff and for recognizing their efforts in making returning concert-goers feel welcome and well cared for. We're delighted to hear that you found our hotel unique and equipped with everything necessary for a nice stay. We look forward to your next visit and the opportunity to serve you again!

10/10 – Hervorragend

Jackie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel was colourful and eclectic with a pineapple theme, and a unique, funky vibe.
Aufenthalt von 5 Nächten im März 2024
Antwort von Lacey King- General Manager am 6. Apr. 2024
Hi Jackie,Thank you for your review! We're thrilled you enjoyed our colorful and eclectic pineapple theme, as well as the unique and funky vibe of our hotel. We hope to welcome you back soon for another vibrant and enjoyable stay!

4/10 – Schlecht

Hyon, Canton

Mit der Familie gereist
Verbesserungswürdig: Personal & Service
The staff were the reason I gave this hotel 2 stars. Upon check in, we qualified for a complimentary upgrade given our VIP status on Expedia. However, the front desk staff refused to honor this upgrade and dismissively stated that they were sold out even though those upgrade rooms were still available on Expedia well into the late evening. Then they gave us a hard time when we requested a room on a higher floor away from the elevator. They explained that they usually place families with children on lower floors close to the elevator because of the potential noise. This seemed like an odd generalization of families with children. We’ve stayed at many other hotels and have never run into such policies nor difficulties when requesting a different room if available. Finally we had to check out early in the morning due to our flight. The front desk staff person took 10-15 minutes to check us out and print an invoice even though we were the only ones at the desk. At one point I politely asked if he could expedite the check out so that we don’t miss our flight. The staff reacted as though I was asking him to go above and beyond his call of duty. I thought boutique hotels were special because they provided a slightly higher level of service. That’s why they charged prices that were slightly higher than comparable hotels. That was certainly not the case at this location.
Aufenthalt von 1 Nacht im März 2024
Antwort von Lacey King- General Manager am 3. Apr. 2024
Hi Hyon,We sincerely apologize for the disappointments you experienced during your stay. It is concerning to hear that we did not meet the level of service you expected, especially regarding the VIP upgrade and room assignment. We regret any inconvenience caused by our staff's handling of your requests and the unexpected delay during your early check-out.We value your VIP status and take your feedback seriously. We will review our policies and staff training to ensure a better alignment with guest expectations and to maintain the high service standards of boutique hotels. Your concerns are important to us, and we are committed to making the necessary improvements.We hope you will consider giving us another opportunity to demonstrate the quality of service and hospitality we strive to provide our guests. Thank you for your honest feedback.

10/10 – Hervorragend

Louie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a great hotel, and a great location, conveniently located to many of the amenities of the city, including the space needle science, center, nice restaurants and the areas for concert or hockey games. The staff were super friendly and very helpful even when we needed some earplugs for a loud concert. They had some at the front desk Would highly recommend this place. The decor was very unique and colorful.
Aufenthalt von 6 Nächten im März 2024
Antwort von Lacey King- General Manager am 2. Apr. 2024
Hi Louie,Thank you for your heartfelt recommendation and for highlighting what you enjoyed about our hotel, from our great location to our super friendly and helpful staff. We're glad that our unique and colorful decor added to your experience and that we could provide you with earplugs for the concert. We are thrilled to be your choice of accommodation for exploring the city's attractions and events. We look forward to welcoming you back soon for another fantastic stay!