Ausstattung der Unterkunft

Bewertungen von Candlewood Suites Portland - Scarborough, an IHG Hotel

2.5 out of 5
Candlewood Suites Portland - Scarborough, an IHG Hotel
700 Roundwood Drive, Scarborough, ME

Bewertungen

8,0

Sehr gut

416 von insgesamt 911 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
270 von insgesamt 911 Gästebewertungen haben eine Bewertung von 8 - Gut" "
95 von insgesamt 911 Gästebewertungen haben eine Bewertung von 6 - Okay" "
64 von insgesamt 911 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
66 von insgesamt 911 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,6/10

Ausstattung

8,0/10

Zustand der Unterkunft

7,6/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Jeffrey

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dan B. am 21. Mai 2024
Glad you enjoyed your stay! Thank you for leaving this wonderful feedback. Sincerely,Dan B.

4/10 – Schlecht

Shannon, Sterling

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Property was not fantastic. Grass overgrown, chipping paint. Dirty fingerprints on walls. I was also accused of stealing 2 pillows….
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Dan B. am 21. Mai 2024
Hi Shannon,We are sorry to hear about your experience, but appreciate the feedback greatly. We are actively working to remedy your concerns both with regards to property maintenance and staff training. We hope you join us again and have much more pleasant stay. Warmly,Dan B.

10/10 – Hervorragend

Jennifer

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice stay. Clean and comfortable
Aufenthalt von 1 Nacht im April 2024
Antwort von Dan B. am 21. Mai 2024
Hi Jennifer,Thank you for staying with us! Clean and comfortable are what we aim for in every room, every day. Hope you can join us again soon. Best,Dan B.

8/10 – Gut

Angela

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Beautiful suite for the price - bag of microwave popcorn was a nice touch.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
Hi Angela,Glad you noticed the extra touches we provide to our guests. We hope to host you again soon!Dan B.

6/10 – Okay

Caley

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Our room had a window in the kitchen that wouldn't close all the way, it kept letting bugs in. There was mold and an extreme amount of dust and cobwebs around the vent fan in the bathroom. The inner bathroom door wouldn't latches. There was smoke damage in the bedrooms. The other bedroom door wouldn't latch at all. There wasn't any extra bedding for the pull out couch and we had to go across the street to the office to get it ourselves.
Aufenthalt von 2 Nächten im April 2024
Antwort von Dan B. am 21. Mai 2024
Hi Caley,We appreciate you leaving this detailed and candid review. We are sorry to hear about your experience and are working to remedy the issues in your room. We are also providing staff with training to ensure bedding and other amenities are available conveniently for all guests.

2/10 – Ungenügend

Effie

I stayed at this property the power went out and still waiting on my refund
Aufenthalt von 1 Nacht im April 2024
Antwort von Dan B. am 21. Mai 2024
Hi Effie,The April winter storms were certainly a challenge. We are sorry that we lost power during that time and that it impacted your stay. We are now under new management. Please contact the hotel so that we may directly address your issue. Thank you,Dan B.

8/10 – Gut

Johanna

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Mostly great. I love that this hotel has a small recliner in each room! Super clean, but some updates needed. The refrigerator in the room made a constant loud clunking noise due to a broken ice maker that wouldn’t turn off, and the bathroom faucet handle kept falling off. Climate control worked well, very comfortable bed and pillows, fast WiFi, functional kitchen area, friendly staff. I would return!
Aufenthalt von 3 Nächten im März 2024
Antwort von Dan B. am 21. Mai 2024
Thank you for sharing about your stay. We are pleased that it went well and hope you join us again! We have a maintenance team working on remedying issues like the faucet you had trouble with, so this feedback is invaluable. Sincerely,Dan B.

8/10 – Gut

Geoff

Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
Geoff,We appreciate the positive feedback. Thanks for choosing us and please do come back when you visit Portland next!Best,Dan B.

10/10 – Hervorragend

Kareem

Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
We appreciate you staying with us!Best,Dan B.

2/10 – Ungenügend

Jacob

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
Hi Jacob,We are sorry to hear you did not have a perfect stay with us. Please reach out to the hotel with details so that we can continue to improve our guests' experiences.Sincerely,Dan B.

8/10 – Gut

Lester

Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
Lester,We are pleased that you had a pleasant stay at Candlewood Suites. We aim for top notch guest services every night. Safe travels,Dan B.

2/10 – Ungenügend

Tarsha

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They promote using on premises, one can’t smoke weed without judgment but one can definitely happily IV use their drugs and a blind eye is batted, power outage and their staff has hung up on me and avoided answering the phone to give me their supervisors number. Wouldn’t even recommend this as the American addicts dream
Aufenthalt von 2 Nächten im März 2024
Antwort von Dan B. am 21. Mai 2024
We’re sorry to hear about your poor experience. We strive for prompt responses to guest needs and observations. I hope we get a chance to make your next stay in the area truly relaxing. Sincerely,Dan B.

10/10 – Hervorragend

Katherine

Aufenthalt von 1 Nacht im März 2024
Antwort von Dan B. am 21. Mai 2024
Hi Katherine,Thanks for leaving a review. Safe travels!Dan B.

6/10 – Okay

Kayla

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
It was clean, quiet and nice. But we lost power our second night and it was awful.
Aufenthalt von 2 Nächten im März 2024
Antwort von Dan B. am 21. Mai 2024
Maine was challenged this spring with several large snowstorms leading to state-wide outages. We’re sorry that this impacted a night during your stay with us. We work diligently to keep our guests safe and comfortable. Your feedback will be used for future winter storm planning. Thank you for taking the time to leave this review. Sincerely,Dan B.

10/10 – Hervorragend

DEBRA

Aufenthalt von 2 Nächten im März 2024
Antwort von Dan B. am 21. Mai 2024
Hi Debra,We are so joyed that you had an excellent experience with us.All the best,Dan B.

8/10 – Gut

Milton

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It worked really well for us. We like having the kitchen alot. The room was clean except it had a strange odor when you first walked in. Free coffee was great. We will definitely considering staying there in the future.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you So much for sharing your experience with us. We are so glad you were able to settle in and enjoy your time with us. Please visit again soon. Safe Travels

8/10 – Gut

Robert

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean, staff friendly and helpful, shopping near by. Area is noisy, room was noisy.
Aufenthalt von 1 Nacht im März 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you so much for sharing your experience with us. We are glad you chose to be with us. I am sorry for the noise that you experienced. Please visit again soon.

10/10 – Hervorragend

Steve

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you so much for such high marks. Please visit again soon. Safe Travels. m

10/10 – Hervorragend

Charles-Olivier

Aufenthalt von 3 Nächten im Februar 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you so much for such high marks. We really appreciate it. Safe Travels

10/10 – Hervorragend

Erik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Januar 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you so much for the high marks regarding your recent experience. We really appreciate you. Please visit again soon. Safe Travels

10/10 – Hervorragend

Erik

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 11 Nächten im Januar 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you for being with us. We really appreciate your taking the time to rate your experience. Safe Travels

10/10 – Hervorragend

Marie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was friendly and helpful! Enjoyed staying here with my family
Aufenthalt von 4 Nächten im Januar 2024
Antwort von Jason R. Gerard - Regional Manager/Portland am 19. März 2024
Thank you so much for being with us. We are so glad you were able to settle in and enjoy your time. Safe Travels

4/10 – Schlecht

Courtney

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung
We came here to leave our house with no power. The hotel does not have generators so we are crossing our fingers that nothing happens. As I have a child and we are not interested in being with no hear.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von CJ Patel am 10. Jan. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

nancy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von CJ Patel am 24. Dez. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 – Ungenügend

Michelle, West Bradford

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im September 2023
Antwort von CJ Patel am 4. Dez. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 – Schlecht

Kristine

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Will not ever stay again
Mild on the walls ,stains on the furniture and curtains ,broken soap dispensers dirty walls
Aufenthalt von 3 Nächten im November 2023
Antwort von CJ Patel am 14. Nov. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 – Gut

Ron

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very quiet, and convenient to what we were in town for.
Aufenthalt von 3 Nächten im November 2023
Antwort von CJ Patel am 14. Nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Hervorragend

LORI, BLUE HILL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im November 2023
Antwort von CJ Patel am 14. Nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Gut

taylor

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A nice stay outside of Portland. Perfect for a weekend trip. Cozy as well
Aufenthalt von 2 Nächten im November 2023
Antwort von CJ Patel am 13. Nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 – Ungenügend

Richard

Aufenthalt von 3 Nächten im November 2023
Antwort von CJ Patel am 12. Nov. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Jillian

Aufenthalt von 2 Nächten im November 2023
Antwort von CJ Patel am 28. Nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 – Schlecht

Alexandra

Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Outside doors were unlocked into separate building to rooms. Missing cabinet door and door handles. Hallway smelled of cigarettes.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 30. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Mitchell, Gorham

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Always consistently good.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 30. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Hervorragend

Matthew

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a very nics clean room
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 29. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Gut

Verifizierter Reisender

Gut: Personal & Service und Komfort des Zimmers
Verbesserungswürdig: Sauberkeit
Get what you pay for?
This Candlewood suites was the most attractively priced hotel in greater Portland, but in the end, I should have paid more and stayed somewhere else. To be fair, I was in the area for a work trip but also bringing along a girlfriend and trying to impress her with a trip to Portland. This hotel did not impress her. The staff was friendly. No question. The outside looked great. But the inside common areas signaled right away that this wasn’t the boutique hotel experience I had dreamt of. Floors needed to be vacuumed, carpet actually needed to be replaced, and lots of bagged room trash in the hallways. The room was fine but the furniture was beat up, the bathroom was dusty and the toilet seats slid around. On the plus side, the laundry machines were free. I think I just can’t get over how much a hotel room costs in New England and the price was effectively telling me to expect this. In the end, my girlfriend and I felt perfectly safe and happy getting cozy in our suite. We had a good laugh about everything else. Was this a fine place to stay? Sure. But next time, I would spend more money.
Aufenthalt von 3 Nächten im Oktober 2023
Antwort von CJ Patel am 28. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Lisa

Aufenthalt von 3 Nächten im Oktober 2023
Antwort von CJ Patel am 28. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Gut

Antonella

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 12. Nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Hervorragend

Therese

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place to stay that's not far from the Portland Jetport. Highly recommend!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 18. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 – Okay

Wendell

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
We needed a two room suite, so that was good. Staff was excellent. Rooms were clean but kind of a funky layout. Road traffic was very load. Would have been nice to have restaurant service within walking distance.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 18. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 – Gut

Pho, Manvel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
No breakfast. The door to the building was not locked, anyone can have access into the building. That’s so unsafe.
Aufenthalt von 1 Nacht im September 2023
Antwort von CJ Patel am 16. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Josephine

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
I found a dirty(feces) washcloth in the bathroom cabinet that had been there for a long time. Management didn't seem too concerned.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 19. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 – Ungenügend

Juliana

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The fridge and the AC made a terrible noise all night long. Horrible night. No sleep.
Antwort von CJ Patel am 9. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Margaret

Aufenthalt von 1 Nacht im Juni 2023
Antwort von CJ Patel am 10. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 – Okay

Lisa

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Not very well cleaned
Definitely not cleaned well: kitchen counter was dirty, and the bathroom is a bit disgusting. No counter space in the bathroom. The bed was very soft and uncomfortable. It was quite and the gentleman at the front desk was very efficient.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 9. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

Melanie A.

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place to stay with washer and dryer available which was very helpful and they let us stay an extra hour with no charge
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 9. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Gut

DENISE, Fresno

Mit dem Partner gereist
Too close to freeway. Need for new carpeting - however room was fine.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von CJ Patel am 5. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Hervorragend

Natalia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good base for a family NH visit
Unlike all hotels in a near by Portland, Candlewood is an affordable place to stay for a family. We stayed in a two bedroom suite. Plenty of space. Well equipped kitchen.
Aufenthalt von 1 Nacht im September 2023
Antwort von CJ Patel am 3. Okt. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
There were no mirrors in the bedrooms, no TV in the master bedroom, the bedroom door stuck terribly, i was up to my ankles in water taking a shower.
Aufenthalt von 2 Nächten im September 2023
Antwort von CJ Patel am 1. Okt. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 – Hervorragend

jon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2023
Antwort von CJ Patel am 25. Sept. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 – Hervorragend

MICHAEL

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von CJ Patel am 19. Sept. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Its something our staff takes great pride in, so we value your feedback. We hope you will visit us again.