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Bewertungen von SpringHill Suites Savannah Downtown / Historic District

3 out of 5
SpringHill Suites Savannah Downtown / Historic District
150 Montgomery Street, Savannah, GA

Bewertungen

8,4

Sehr gut

520 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
261 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 8 - Gut" "
128 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
45 von insgesamt 1005 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,8/10

Personal & Service

8,0/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Debra, Marietta

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Quiet neighborhood within easy walking distance of shopping and night life. Great central location. Clean room, nice towels, free breakfast, in-hotel restaurant specializes in gourmet grilled cheese!
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Cynthia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GM am 23. Mai 2024
Dear Cynthia,Thank you so much for leaving us a review regarding your stay. We are happy to hear that you enjoyed your stay! We look forward to seeing you again!

10/10 – Hervorragend

Paige

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The location was convenient and the staff was friendly and very helpful.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GM am 21. Mai 2024
Dear Paige,Thank you for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us. We are hope to see you when your travels bring you back to the area.Thank you

10/10 – Hervorragend

Frederick

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great location. Staff friendly, hotel nice and was clean!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GM am 23. Mai 2024
Dear Frederick,Thank you for taking the time to leave us feedback regarding your stay! We are so happy to hear that you enjoyed your stay! We look forward to serving you again when your travels bring you back to Savannah

10/10 – Hervorragend

Jennifer

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very easy access to the historic district!! Friendly staff
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

kevin

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Ok
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Jo'Etta am 18. Mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Hervorragend

SHANNON

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GM am 23. Mai 2024
Dear Shannon,Thank you for your review. We are happy you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Hervorragend

Roger

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Tim

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was .pre than amazing and helpful.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Sarwat

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Friendly welcoming Clean rooms Very nice hotel Strongly recommend
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Michael J.

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Location was perfect however parking fee is pretty high the hotel was good. Would definitely use again
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jerima

Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Sue

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very spacious room. Very limited noise from outside.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Shakirah

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was convenient to the comedy show we went to see across the street and a very walkable area.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jo'Etta am 18. Mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Hervorragend

Giovanny

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent service
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Jing

Aufenthalt von 2 Nächten im April 2024
Antwort von GM am 21. Mai 2024
Dear Jing,Thank you for leaving us feedback regarding your stay. We hope that the next time you visit we can provide you with a 5 star experience.

6/10 – Okay

Aleksandra

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Joseph

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great staff, fine accommodations
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Nancy, Oreland

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
SpringHill Suites Savannah was conveniently located if your goal is to walk throughout the squares. Our room was clean and spacious. Really liked that the shower/vanity and toilet/small sink were separate. The buffet breakfast was clutch. Much nicer than the usual fare offered in other hotels with free breakfast. Cons were $5 for a bottle of water. Complimentary water only for reward members. The concierge was delightful and knowledgeable, but seemed to be on the payroll of one of the tour operators. The tour was okay, but the buses were so crowded we were unable to board several after waiting for quite awhile. I would try the competitors tour. Parking at hotel $40 a night. A perfectly fine, safe garage right behind the hotel at half the price. One elevator was out of service our first two days. Several guests said it had been out of service for several days.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Barbara

Mit der Familie gereist
Gut: Ausstattung
Close to sights and tours. Lots of shopping and restaurants in the immediate area. Public parking nearby if you don’t want to pay $40 a day for valet. Wish I’d known! Excellent breakfast.
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Steve

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hot tub not working
Aufenthalt von 6 Nächten im April 2024

10/10 – Hervorragend

Krista M

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This hotel hosted a large group I was traveling with. The staff was superb and welcomed our group
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von General Manager am 23. Apr. 2024
Dear Krista M,Thank you so much for taking the time to leave us feedback regarding your recent stay. I'm so happy to hear that you and your group had a great experience.We look forward to seeing you the next time your travels bring you to Savannah.

4/10 – Schlecht

Rachelle

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The first room they gave us, the sleeper sofa was disgustingly dirty. We told them. They gave us a new room. New room was fine. But housekeeping only came once in the 6 nights we stayed. I had to call for toilet paper. I had to call anytime we needed clean towels. After calling we waited 2 hours. Nothing. Called again. We were told to come down to the front desk for them. Did that. At 10:30pm knocking at our door, waking kids up, finally housekeeping at the door with towels we asked for hours earlier and had to go get ourselves. Trash was overflowing. When i asked the desk to have the manager call us to discuss this; no one ever called. So the cleanliness was well below where it should be. Very disappointed. Wouldn't stay there ever again or recommend.
Antwort von Jo'Etta am 13. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Nadia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

francesca

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
The bathroom and the carpet were very dirty. Breakfast nice. Pool dirty, overall the hotel was old and smelly
Aufenthalt von 1 Nacht im April 2024
Antwort von Jo'Etta am 18. Mai 2024
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 – Hervorragend

Kim

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very reasonable price and wonderful service
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Christine

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Carol

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

barbara, HANOVER

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
We checked on quite late but the front desk just went through the motions with no added info. Said there was no close shopping area. The concierge, Marie, however more than made up for the misinformation. She was delightful energetic and went out of her way to please.
Aufenthalt von 6 Nächten im April 2024
Antwort von Jo'Etta am 13. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Melany

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff ! Our room was very clean and the breakfast was also very good
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Dan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Christine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Most of the staff was wonderful, particularly the 1st night front desk staff, breakfast lady and engineer! Very helpful and welcoming. Other than the 2nd evening female at the front desk (cold & not friendly) and outdoor crowd noise the hotel was very well maintained and pleasant.
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Martha

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
The location
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Arna Run

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was in the best location possible, walkable and fun options all around the hotel
Aufenthalt von 1 Nacht im März 2024

4/10 – Schlecht

Brian

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
We traveled here for the bananas game. Upon checkin, we immediately had to request a new room bc our room on the 2nd floor smelled bad and was musty. They moved us to the 4th floor. The room seemed a little better. After unpacking, we noticed how poorly the room had been cleaned. Bathroom areas were gross. Carpet and couch were gross. Bathroom clearly had a mold problem. Baseboards showed mold. Top of wall in bathroom showed mold. Noisy a/c that made ticking noise at night. There is a grilled cheese restaurant on lobby floor and we kept smelling burned cheese and grease in our room. I guess it travels through the vents. The free breakfast was a disappointment. Hot items look inedible. Selections very limited and run out quickly with no restock after requested. My advice is to pay a little more and stay at a nicer place. We’d love to come back to Savannah for another Bananas game. But we definitely won’t be staying here. Definitely gives an ick feeling. Glad to be headed home. Also, $40 per night for parking plus tips is outrageous.
Antwort von Jo'Etta am 13. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Jonas

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked the walkability to the downtown area. The facility was clean.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. Mai 2024
Dear Jonas,Thank you for your feedback we look forward to seeing you the next time your travels bring you back to Savannah!

6/10 – Okay

David

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice property close to walkable sites. $40 valet parking only so we parked in another garage and walked
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. Mai 2024
Dear David,Thank you for your feedback. We truly appreciate your business!

10/10 – Hervorragend

Johnny, Cartersville

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place, and staff was very polite.
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 21. Mai 2024
Dear Johnny,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Gut

Elizabeth, Williamsburg

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Enjoyed our stay at the SpringHill Suites since it was convenient and close to everything. The staff was exceptional and kind. Beds and pillows are comfortable. The only negative review is that it's time for the hotel to be renovated. Carpets in the hallways are torn, Suite bathroom needs to be renovated and painted, everything looks outdated and worn.
Aufenthalt von 3 Nächten im März 2024
Antwort von GM am 21. Mai 2024
Dear Elizabeth,Thank you so much for your feedback. We actually have a renovation scheduled for this September. We hope that you will come back and experience our new look!

2/10 – Ungenügend

Angela

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Dirty and rude staff..I checked out a day prior to my checkout because we couldn’t stand staying there not even 2 nights. When we checked out, the staff didn’t even bother to ask why we were leaving early. Sad!!
Aufenthalt von 2 Nächten im März 2024
Antwort von Jo'Etta am 13. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 – Gut

Randolph

Gut: Sauberkeit, Personal & Service und Ausstattung
Room was spacious and clean but the best part was its location to all of the Historical District.
Aufenthalt von 4 Nächten im März 2024
Antwort von GM am 21. Mai 2024
Dear Randolph,Thank you for taking the time to leave us a review. We truly appreciate your business!

10/10 – Hervorragend

Victoria

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We loved the stay here. Everyone was nice. It was super convenient to everything. If you’re a light sleeper this is not the place for you. All night long you can hear ambulance, fire trucks, and angry honks from the busy street out front. The breakfast was really good. The eggs were weird.
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. Mai 2024
Thank you so much for your feedback! We really appreciate your business and we look forward to your next visit to Savannah!

6/10 – Okay

Jennifer

We recently stayed for the weekend. Our room was very narrow despite booking a suite. The room was dirty with stains on the floors and counters and dust on the refrigerator and microwave. The sink in the bathroom wouldn’t drain unless the plug was removed. The pool area looked dirty. The hot tub was cold and the water looked murky. There was trash around the perimeter so needless to say I wouldn’t let my kids in the pool or hot tub. The breakfast was nice, but not enough seating to accommodate the amount of guests. The location was perfect. We could walk everywhere. The concierge was very helpful and assisted in booking a ghost tour for our family. The bartender at the attached restaurant Toasted was friendly and accommodating and made great drinks. Only bummer was that the restaurant was closed on Sunday.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jo'Etta am 13. Mai 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 – Hervorragend

Jose Carlos

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Todo ok
Aufenthalt von 1 Nacht im März 2024
Antwort von GM am 21. Mai 2024
Dear Jose Carlos,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you again soon!

8/10 – Gut

Amy

Gut: Sauberkeit
Aufenthalt von 2 Nächten im März 2024
Antwort von GM am 21. Mai 2024
Dear Amy,Thank you for taking the time to leave us a review. We truly appreciate your business and hope to see you the next time you visit Savannah

2/10 – Ungenügend

Ted

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
We are Marriott owners and have stayed at many different properties over the years. This was one of the worst experiences we’ve ever had. The staff was rude and every request was treated like a terrible inconvenience. The room itself was disgusting, the blankets and sheets were gross, had blood and stains, and the shower didn’t even appear to have been cleaned. We would have pushed the issue, but every question we had for the staff was dismissed or scoffed at. The only areas that were positive were the staff at breakfast, who were all helpful and pleasant, and the concierge. We’ll be reaching out directly to Marriott about our experience, but we won’t be staying here ever again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Dijon am 28. März 2024
Hello Ted,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

6/10 – Okay

Gretchen

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The property itself was in a fantastic location. The free breakfast was ok but they were out of a lot of things each day and the trash cans were overflowing in the lobby which we found odd. The pool and hot tub were unusable and filthy which when traveling with kids is something they look forward to. Overall it was a fine location for a weekend trip to see Savannah- but I don’t know if we would stay here again.
Aufenthalt von 2 Nächten im März 2024
Antwort von Dijon am 28. März 2024
Hello Gretchen,Thank you so much for sharing your feedback from your most recent stay. Providing top tier service is a main priority for our property and it is unfortunate to hear that was not your experience here with us. I will be sure to pass on the feedback to the proper leadership teams to ensure that this does not happen again. We hope that you would reconsider us for your lodging needs.

8/10 – Gut

Marinella

Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Bathroom needs renovating.
Aufenthalt von 1 Nacht im März 2024
Antwort von Dijon am 28. März 2024
Hello Marinella,Thank you so much for your feedback. I will be sure to pass that along to the proper leadership teams. We hope to see you again soon.

10/10 – Hervorragend

Henry

Mit dem Partner gereist
Great location
Aufenthalt von 1 Nacht im März 2024
Antwort von Dijon am 28. März 2024
Hello Henry,Thank you so much for your feedback. We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again.

8/10 – Gut

Henry, North Las Vegas

Gut: Sauberkeit
No self parking available……
Aufenthalt von 2 Nächten im März 2024
Antwort von Dijon am 28. März 2024
Hello Henry,Thank you so much for your feedback.