Thank you for your review. I only had a chance to speak to one member of your group but we hope you had a safe journey to your next destination.

Thank you so much! We do hope you'll visit us again to see our constant updates!

Thank you so much for the great review. We are actually in the process of doing what we call a "spec" room.. remodeling a room to figure out how to roll out all room remodel. The green carpet must go! We want to make sure the decisions we make are well thought out for the comfort of our guests.

Thank you Katie! We'll see you again soon we hope!

Thank you for your great review! Please visit us again to see what upgrades we do next!

Thank you so very much.

Hi Ellen, Thank you so much for letting me know about the freezer and hot water, I have the fridge defrosting and out facilities dept taking a look at the water. I do appreciate people letting us know about things that sometimes we would never know about. I would welcome any additional feedback you have on how to make the rooms comfortable for our explorer guests as we start the slow process of updating them! Please visit us again soon!

Thank you so much! You and your doggo are welcome to stay with us anytime!

Thank you so much Brian! We love our close proximity to nature! Please visit us again and see how our progress is in the upgrades and updates we have planned!

Thank you so much! We do hope you will come stay with us again soon!

Thank you Kelly! We look forward to your next stay with us!

Thank you for the feedback. I apologize for any inconvenience that the touchscreen thermostat gave you, I did check it to make sure it was working properly and it seemed to be, I do wish you would have reached out I would have been happy to check in on it during your stay. As for the mud, mother nature decided to warm us up during your stay resulting in all the unpaved parking area to showcase its muddy self, we are looking into having the remainder of that area paved for the future, just have to wait for spring thaw to be over. We do encourage guests to utilize that back paved parking area while we staff an stand in the mud. We do hope that won't discourage you from visiting us again.

Thank you Timothy! Please visit us again soon!

Hi Andrew, thank you for your thoughts. I see you stayed with us in opening weekend of winter carnival and you happened to grab the last room we had available, sold out at all our properties! We are slowly upgrading and making much needed changes so we love all feedback. As for the price, as all other accommodations in the area rates do fluctuate when special events happen but when you book through online travel sites hoteliers have very little say in the rate. Online sights can either undercut the rates of booking direct through hotels or raise them as they make money through commission. Hopefully you'll visit the area again!

Hi Spurgeon, thank you again! Looks like I am seeing you again soon!

Thank you Zach! We are slowly making progress on the rooms, and I mean slow as 20+ year old wallpaper takes forever to get off the walls! We will keep plugging away. Hope to see you again soon!

Thank you so much! Please visit us again!

Thank you so much. We are always looking to improve and making changes and upgrades. Hopefully you'll return to see what we have done.

Thank you so very much! Please do visit us again when you are in the area.

Thank you! Your family is always welcome! Hopefully we will see you this summer again?

Thank you so much! Please come visit us again!

Thank you so much Danielle! We do hope you will come and visit our area again!

Hi James! Thank you so much for your kind words! I hope you both had a wonderful time exploring Saranac Lake and of course "the other place". Please come visit us again!

Thank you so much for the great review! We look forward to your next stay!

Thank you so much! We hope you visit us again and see the improvements we are making.

Thank you Darlene! Please visit us again soon!

Thank you Adam for your review and letting us know about the shower drain. I do wish you had let us know while you were here as we would have had our facilities department go in while you were out and get that fixed for you. We were able to resolve the issue right after reading your review. We do use a professional cleaning product for cleaning the jacuzzi, hospital grade actually. I am sorry that you felt it was too strong of a clean smell, I have never had someone say anything about that but definitely feedback we take seriously and I'll look into the possibility maybe its too strong for the room.I also thank you for your feedback on the mattress. The overall consensus on that mattress by guests is that it is so comfortable people sleep very well, but that could be changing. When we receive feedback about mattresses we have our team go and try them out, as each one of us have different preferences. We try to find a common ground and change them out accordingly. Again, we do appreciate your stay and feedback. I am sorry that you feel that you won't return but we do hope you'll stay with us again and see the upgrades we have planned.

Thank you so much James! We do hope you'll visit us again.

Hi Mira! I am so happy the room worked well for you and happy we were able to get you in before 3. Please do stay with us again when your travels have you coming through our little town.

Thank you so much. We have owned the property less than a year and have big plans on room renovations, starting soon with creating a communal space for guests where the office now sits, then onto the guest rooms themselves! We want the Sara-Placid to be the basecamp for all Adirondack Adventures! We hope to see you again!

Thank you so much Harry! Please visit us again soon!

Thank you so very much! Wish the weather was a bit nicer for you! Please come visit us again!

I am so glad you were able to have a dry place to sleep and relax! Come visit us again!

Dear Ned,As we discussed prior, we had purchased the property less than a year ago and are starting the room remodel process now starting with a test room. Also as explained the room you stayed in is typically the last room we will have someone stay in due to its proximity to the road, and since I can't move the building we are making the room more soundproof is a plan for that rooms remodel. I had taken a look at the air conditioning unit after you let me know that it did not seem to work and, while it was set at 62 it did need to be drained to be able to work more efficiently, I thank you for letting me know about that. As for pricing, hoteliers do not have a lot of say when it comes to what online sites charge, however as you stayed with us on a comp night the price did not affect you.

Thank you so very much! We do hope you'll visit us again!

Thank you for the review and feedback. Having just recently purchased the property we have not had an opportunity yet to get into the rooms to remodel but plan on starting on our test room very soon. In the meantime we do want the guests to see that we take care in the cleanliness of the rooms and the amenities that we can offer at this time. As for the stars, listed as 2.5 based solely on the reviews we have received, maybe someday a 3 star! We hope you stay with us again!

Kennth, Thank you for your review and feedback. Having owned the property less than a year we are compiling a list of all feedback and hope to soon start remodeling a test room to gauge guest feedback. We do hope you'll stay with us again.

I am sorry that you were displeased with your stay. Unfortunately our area was hit hard during the pandemic and our available workforce dwindled so many smaller properties are opting for a less staff, more automated approach. We understand not everyone likes it. I am on property 5 days a week and available 24/7 via phone or email for any guests to reach out with questions or concerns. I see the date you stayed was a day I was not on property and for that I apologize. We would love any other feedback you have regarding the room as we are compiling a list of guest feedback as we are starting to renovate. If you would like to drop us a line at saraplacid4@gmail.com I would love to see your thoughts.

Patricia! Thank you so much! We would love to have you stay with us again and look forward to it!

Wayne, I hope your wife's recovery is speedy! Please stay with us again, hopefully not due to a hospital trip next time!

Hi Stacey, thank you again for the feedback when we spoke. I have been compiling a list and slowly we will check items off one by one. We do hope you'll visit us again!

Thank you so much! Please visit us again!

Thank you so much! We look forward to having you stay with us again.

Thank you Robert for the feedback. We are currently looking at dispensaries for the showers as in 2025 small package bottles will become illegal in NYS. I am currently trying a lot of different brands so wee what kind we want to go with in the dispensers. The coffee kits, unfortunately I want to keep it hygienic so that packaging may have to stay but if you know of any other systems you have seen please let me know, I would like to be as eco-friendly as possible. We look forward to having you stay with us again!

Thank you so very much! I am glad you were able to cool off! You are right, it was sooo hot! That was our summer day! Please visit us again!

You know you are always welcome! See you soon we hope, or next year!

Aneri, Next time stay with us longer! Thanks again for the great review and we hope to see you again in the future!

Thank you. Since purchasing the property we have done a lot of the major structural repairs that the property needed. Now we are hoping to start on the interior and exterior updates. Our goal in the interim is to provide clean and affordable accommodations with great customer service.

Thank you Anne, the staffs ninja skills are on point! Many smaller properties are going to a non-traditional approach when it comes to lodging, primarily due to the massive labor shortage our area has. While we may not be seen all the time staff are present, multi-tasking away. Someone is always reachable by phone or via the text system that we utilize. We do hope you'll visit us again in the future!