Renters beware, while the property grounds were nice, the unit itself has some serious issues. Sanibel Moorings is charging guests an additional cleaning fee for COVID protocol. However, the place was not very clean as you’d expect, had dust build up on lamps, ceiling fans, fake plants, base boards, and dried boogers in the smaller guest bath. As if that was not enough, there was also a cockroach problem in the main master bathroom, which made the room unusable for the entire trip.
The staff was immediately alerted of the issue, in which they sounded surprised and said they would send out an exterminator. An exterminator did come in to resolve this issue, and the room smelled of foul chemicals which we were told were safe for humans. Either way, we did not use the room due to the cockroach’s problem, which was still active upon departure – alive & dead ones in the room.
On top of that – you as a guest as charged an amenity fee, for most amenities that are closed. We booked this placed via VRBO because it listed use of things like paddle boards, kayaks, canoes, etc. However, due to COVID those are not available, but you still paid for them. We were also told the beach equipment would be cleaned daily, and it was not. No one should have to deal with a horrific experience on top of lack of amenities that you are paying for. The lack of communication or empathy from the property manager was most disappointing. They claimed to have called our room, but the caller ID proved otherwise. It was not until we called again for update that we finally spoke with the manager, who left us feeling like we inconvenienced them and were costing them money. Overall, I would not recommend this unit nor property due to issues above.
