Hotel Arrizul Beach

I had booked the Arrizul Beach property only to arrive and find that it was closed for renovations. I hadn't seen the email with the updated information. I called the hotel and was told I was upgraded to a room at the nearby Arrizul Congress. It was a bit confusing to get there, so Mariana said "stay there, I'll come to you." In 2 minutes she was there, walked us to the hotel, gave us an upgrade for the inconvenience and helped us get parking. We were greeted with a glass of Cava when we arrived, and there was another small bottle in the mini bar with soft drinks and water, all of which were complementary. Rather than nickel and diming you like most places, this place treated you like a valued customer. The rooms were amazing. The suites were modern, comfortable and made us want to stay another night. Well worth the money. It was literally a 2 minute walk to the beach or the river (beautiful) and an 8 minute walk to the Pintxo stroll in old town. Special thanks to Mariana Rodríguez for her customer service. I would highly recommend it!