Dear Geoffrey, I hope this message finds you well.First and foremost, I want to extend my sincere apologies for the inconvenience you experienced during your recent attempt to stay with us at Rosalina Boutique. Your feedback is invaluable to us, and I want to assure you that we take your concerns very seriously.After thoroughly investigating the matter, we were deeply concerned to learn that you did not receive the check-in instructions despite your attempts to contact us. We sincerely apologize for any breakdown in communication that may have occurred. However, upon reviewing our records, we were unable to locate any record of calls received during the evening of April 27th or April 28th. Nevertheless, please know that this does not diminish the significance of your experience, and we are committed to addressing any underlying issues to prevent similar situations from happening in the future.In light of the inconvenience you faced, we would like to extend our sincerest apologies and offer a resolution. We understand the importance of a seamless and stress-free check-in process, and we deeply regret that we fell short of meeting your expectations in this regard. As a gesture of goodwill, we would like to offer you one complimentary stay for your future travels. This offer is valid until November 15th and is subject to hotel availability.Once again, please accept our heartfelt apologies for any frustration or inconvenience this situation may have caused you. We genuinely value your feedback and the opportunity to make amends. Should you decide to take advantage of our offer or if you have any further questions or concerns, please do not hesitate to reach out to us directly.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you rightfully deserve.Warm regards,Ashley Sanchez Operations Manager

Dear Mark, Thank you for taking the time to provide feedback on your recent stay at Rosalina Boutique. Your insights are invaluable to us as we continuously strive to enhance our guest experience.I extend my sincerest apologies for the inconvenience you encountered due to the lack of a pre-check-in email. We understand the frustration this caused and are currently reviewing our communication processes to ensure such oversights do not occur in the future.Furthermore, I apologize for the maintenance issues you experienced, including the missing smoke detector, water supply disruption, and leaky shower head. Rest assured, we are actively addressing these concerns to ensure the comfort and safety of our guests. Regarding the water supply disruption, I want to provide some context. The water system in the island and in San Juan is currently under maintenance, which can occasionally result in disruptions. To mitigate this, we have installed a water tank reserve, although, unfortunately, on this occasion, it did not prevent the inconvenience you encountered. Please accept my sincere apologies for any inconvenience caused.I am pleased to hear that you found the room clean and enjoyed our convenient location with excellent dining options nearby. Regarding the pool advertisement, while we do not have a pool on-site, our sister property does, and we provide keys to guests staying in Isla Verde for their use. I apologize if this was not clearly communicated during your stay, and I appreciate your understanding.Lastly, I want to address your concern about the note regarding toilet paper disposal. The sewer system in San Juan is indeed old, and disposing of toilet paper in the toilet can cause pipe clogs. We apologize if this practice differs from what you are accustomed to, and we appreciate your understanding and cooperation in helping us maintain our plumbing system.In light of your feedback, I invite you to book a future stay at our property in Ocean Park, where we have a pool and a larger courtyard, providing a more enjoyable experience. Please do not hesitate to contact me directly upon booking your stay, if you have any further concerns or would like assistance with your future booking.Once again, I apologize for any inconvenience you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Ashley Sanchez Operations Manager

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