3 Außenpools, Cabañas (gegen Gebühr), Sonnenschirme
Verfügbarkeit prüfen

Bewertungen von Caribe Hilton

4.5 out of 5
Caribe Hilton
1 San Geronimo Street, San Juan

Bewertungen

8,4

Sehr gut

636 von insgesamt 1238 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
305 von insgesamt 1238 Gästebewertungen haben eine Bewertung von 8 - Gut" "
151 von insgesamt 1238 Gästebewertungen haben eine Bewertung von 6 - Okay" "
79 von insgesamt 1238 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
67 von insgesamt 1238 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,6/10

Personal & Service

8,2/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

JESUS

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything in this hotel is very nice and comfortable except the main bar in the lobby. The bar tenders are a bit rude and not friendly at all which ruin the overall great experience of the hotel.
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 25. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Alice

Mit einer Gruppe gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Amazing hotel amenities. Pool area and hot tub are incredible. Beach area is small but good enough if the beach isn’t the main thing you’re looking for. Staff at the check in desk were extremely helpful and friendly. Bartenders some were nice and some were dismissive.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 25. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Darren

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit
Front desk, concierge and bartender service below par. Front desk not friendly on check in but person on check was nice. Concierge service was never at their desk but when they were and I asked for help with transportation they just said I don’t do that and was rude. I would stay somewhere else’s in area if I came back. Beach and swimming was very nice. Saw some manatees walking alongside hotel
Aufenthalt von 4 Nächten im April 2024
Antwort von Charilyz Abrams am 24. Mai 2024
Dear Mr./Mrs. Darren Rahaman:Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated, the proper re-training will begiven to our Front Desk staff to be able to deliver the excellence Hospitality of Hilton and Caribe Hilton. Management per area has been advise of your feedback so we can look for immediate corrective action to deliver a great service and the hospitality Puerto Rico is well known for.We hope you will give us another chance in the future to be your preferred hotel while in the San Juan area.Sincerely,Caribe Hilton Staff

4/10 – Schlecht

Angela

Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Outside grounds are good.. staff are not helpful.. and are not interested in your comfort. The only staff with good customer service are the waiters by pool and housekeepers Room service MENU is very limited and same choices daily and very expensive. NO mini bars in rooms either!!! WiFi is NOT free !!! If you need to use a laptop be prepared to pay daily rates . Pass on this location!!
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Charilyz Abrams am 24. Mai 2024
Dear Mrs. Angela:Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Definitely this does not represent Hilton or Caribe Hilton in general. Your feedback is greatly appreciated in order to perfect the guest experience and we have shared the same with management by department for immediate corrective actions so thank you very much. We hope you will give us another chance in the future to be your preferred hotel while in the San Juan area.Sincerely, Caribe Hilton Staff

10/10 – Hervorragend

Georgia

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Staff were excellent, friendly & accommodating. Meals were excellent; building & rooms could have been cleaner & necessary minor repairs seem to have been overlooked. A paper map of both the property and the island would have been appreciated. Check in staff should routinely explain how the elevators work to new arrivals. A selection of a music channel on the tv would be a nice addition. Also, I would suggest that you promote that little ice cream and sandwich shop a bit more. They have more affordable options for guests to choose.
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 23. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Luz Adriana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My stay at the Caribe Hilton was everything I expected it to be. Took advantage of the tennis courts, private beach, pool, etc. Would definitely consider it again if going back to the area.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 23. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Christine

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This resort had everything one needs to unwind and relax!! Loved the fitness center, pool was beautiful, the beach lagoon was so nice, and everything was clean. Staff were all so friendly and attentive. The food at each restaurant was also amazing. Would definitely return!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 23. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

8/10 – Gut

Denise

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was clean and staff very friendly
Aufenthalt von 6 Nächten im Mai 2024
Antwort von Wanda am 21. Mai 2024
Dear Denise,Thank you for choosing our property for your recent stay in Puerto Rico. We are glad you enjoyed your stay and that our Staff provided the service we are known for. Hope you can come back and visit us again.

10/10 – Hervorragend

DESMOND

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Only thing I did not like was the shower, old and needed rehab, everything else was great. The lobby has a wow factor along with the pool. You could enjoy a lot at just the hotel including snorkel, paddle boarding, scuba etc And even beach. Then just do other stuff around old San Juan to get a taste of the local environment.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Wanda am 21. Mai 2024
Dear Desmond, Thank you for staying with us for your recent stay in Puerto Rico. We are glad you enjoyed your stay and the activities we offer at Caribe. Your comments were forwarded to our Housekeeping and Engineering Department for them to work in the room. Hope you can visit us soon.

8/10 – Gut

Vanneat

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything is at the resort
Aufenthalt von 5 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 20. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Cleston, Irlando

Gut: Ausstattung
Very nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 20. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 – Hervorragend

Luis A. Muniz

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 20. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Mark

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Mildred the front desk agent was very pleasant and professional. Ivan the bell man was the highlight of this hotel, Truly amazing.The staff is Very friendly. The staff make this terrible hotel doable but I would never return. This hotel is a dump. I upgraded to the top floor at an extremely high rate, my room was filled with bugs. The balcony 20floors up had roaches. Water pressure was nonexistent. The beach is filthy. The beach furniture is filthy. I had to rake my beach area to get the trash and debris away so I could walk on the sand. This hotel should be avoided. As a loyal Marriott Bonvoy member I decided to try Hilton because the pictures on the website were amazing. What a mistake.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 19. Mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton.I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

10/10 – Hervorragend

Adriane Sharell

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location!! Room could be updated.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 22. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Michelle

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
I personally wouldn't really stay st this hotel a second time. I called the hotel 2 weeks before our check in date to double check if they had received my request for a crib in which the staff i spoke to stated that he does see the request on my booking and everything will be in place when i check in. Up on arrival to the hotel i inquired once more in which the staff stated she didn’t have this info but she would send someone up with a crib. After being at the airport with a baby and taking a flight i just wanted to rest for a moment but i had to wait for a crib to be sent to the room. We didn’t get proper instructions on utilizing the wrist band to use to elevator but we caught on once we saw others doing it. Upon arrival to the room our floor was on, there was a tray of eaten food and dirty dishes left in front of our door. We haven’t even been in the room yet. And when house keeping came with the crib she walked past the tray of dirty dishes twice . I also asked for the sheets to be changed because there were stains on them as if the beds got made but the sheets weren't new clean sheets. I had to go downstairs and request the sheets be changed as well as the tray of dirty dishes be taken up.. in addition the glass door for the balcony was really dirty and the crib that was brought up was also dirty. There was even a ants nest on the side table next yo the bed and the ants would crawl on the bed .. i had to utilize insect spray to help. That took away the positive for me
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 19. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback and are extremely appreciative of the scores you gave your recent experience! I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions. Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Orpha Evette

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to Condodo and T Mobile District. I didn’t like the dining options on the resort as much. They were pricey (morton) but it was close to Condodo, walking there and back was good exercise.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 19. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Kevaira

Mit dem Partner gereist
Gut: Personal & Service und Zustand der Unterkunft
Beautiful hotel ,..and will forever have a spot in my heart ….we flew out for both of our birthday and he proposed in the lobby 5/11/24 with a couple we met the night before who also will forever hold a spot in my heart…we will be returning annually ❤️
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 19. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Bob

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was wonderful
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Eric am 16. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

6/10 – Okay

Melissa

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Aufenthalt von 3 Nächten im April 2024
Antwort von Wanda am 15. Mai 2024
Dear Melissa, Thank you for choosing our property for your visit. We are sorry to hear your visit was not everything you were hoping for, truly hope you can provide us with another opportunity to serve you in the future.

10/10 – Hervorragend

Samantha

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The property was excellent. Great location, very clean, the pools and beach were immaculate. Cant wait to go back.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 13. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

PAUL

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Eric am 14. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future

10/10 – Hervorragend

Tiiu, Stoughton

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Bed was not comfortable
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Eric am 13. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores !

10/10 – Hervorragend

melinda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Februar 2024
Antwort von Yesenia Cabrera am 12. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Elizabeth, Westwood

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Puerto Rico was amazing! Our stayed at this hotel was perfect. We really enjoyed the pool areas and access to the beach.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 10. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 – Ungenügend

Diandre

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Front Office am 9. Mai 2024
Good afternoon Diandre. Our apologies that we were not able to meet your expectations. We spoke over the phone today, 5.9.24. You have my email information with the apology email sent to you today.it still remain at your service,

6/10 – Okay

shelley

Very little elevators to use.... would take up to 10 mins just to get a free elevator.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 9. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Shavanda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing
Aufenthalt von 3 Nächten im April 2024
Antwort von Wanda am 7. Mai 2024
Dear Shavanda, Thank you for choosing our property as your home away from home. We are glad to see you enjoyed your visit, hope you can come back soon!

6/10 – Okay

Moira

Verbesserungswürdig: Zustand der Unterkunft
With the amount of money that we paid for the room, it should’ve been a little more upgraded. I broken in my shower cabinet my refrigerator was broken. It was no microwave in the room for the cost of the room and was charged an additional $200 that I was unaware of on top of the 400 I had to put down to check it incidentals, they don’t tell you upfront out on the property watching the waves in the evening 10 PM was asked by security just sitting in a chair
Aufenthalt von 4 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 9. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Melissa Daisy

Aufenthalt von 5 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 9. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the scores you gave your recent experience! Thanks again and we hope to see you again in the near future! Y

10/10 – Hervorragend

Melissa

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing view and service was excellent I just wish they had the pool open longer.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Eric am 7. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative you rated your experience so highly! I have also noted your recommendation so we may perfect the guest experience.Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Blanca

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The hotel is near the beach and has pools.
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Yesenia Cabrera am 6. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Maria Elisabeth Guizar

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Frederick

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Safe convenient and good for a family trip
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Elaine, Jackson Heights

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024
Antwort von Eric am 6. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments!

2/10 – Ungenügend

Kiesha M

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was very dated. Nothing was clean, maintained or new. The staff was rude, condescending and unhelpful with the exception of Gabriella, Richardo and Orlando at breakfast. They were the highlight of the stay as was our housekeeper. The hot tub was freezing and after being asked multiple days by multiple guests we gave up using it. The beach chairs were dirty, we got bit by red ants on the chairs and the kitchen caught on fire in the building we were staying. The front desk told us not to worry about it. It was fine. Everything in our room stunk of smoke. We couldn’t leave fast enough. Hilton standards were not met or even a thought when it comes to this property. It’s a beautiful location but for the price same your money
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 4. Mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton.I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience, we have forward your feedback to upper management by department to be able to look for corrective actions and solutions.

4/10 – Schlecht

Alexander

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft
This hotel is worn out. And one main elevator was broken all week. This is not worth the cost.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Yesenia Cabrera am 4. Mai 2024
Thank you very much for taking the time to review your recent stay at the Caribe Hilton. I am sorry to hear you did not thoroughly enjoy your stay with us, and that the service in which we provided to you was not satisfactory. Your feedback is greatly appreciated in order to perfect the guest experience. Thank you

10/10 – Hervorragend

GREGORY ALLEN, Palm Bay

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We had a lovely time at the Caribe Hotel. Our room had a beautiful balcony with a stunning view of the water, which was perfect for enjoying our morning coffee. The hotel has an on-site Starbucks, a steakhouse, an Italian restaurant, and other amenities that provided everything we needed for a relaxing vacation. Overall, we highly recommend the Caribe Hotel!
Aufenthalt von 5 Nächten im April 2024
Antwort von Yesenia Cabrera am 4. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Jennifer

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful property, pool area was so fun!
Aufenthalt von 3 Nächten im April 2024
Antwort von Yesenia Cabrera am 4. Mai 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Denaijah

Aufenthalt von 4 Nächten im April 2024
Antwort von Wanda am 21. Mai 2024
Dear Denaijah, Thank you for choosing our property for your visit to Puerto Rico. We are glad to know you enjoyed your stay with us. Hope to see you back soon.

10/10 – Hervorragend

Raisa graciela

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had a great experience at this hotel. The staff was courteous, the hotel was clean, and there were many amenities available. This would be my go to hotel for any other future trips to Puerto Rico,
Aufenthalt von 3 Nächten im April 2024
Antwort von Yesenia Cabrera am 30. Apr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Katie

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Personal & Service und Ausstattung
The room was not entirely clean when we first arrived. The hotel lost water supply, the pool was clean, but not well maintained. The property is absolutely beautiful though!
Aufenthalt von 5 Nächten im April 2024
Antwort von Eric am 28. Apr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the high scores and positive comments! I have also noted the issues you encountered to hopefully rectify them for future guests.Thanks again and we hope to see you again in the near future!

10/10 – Hervorragend

Mark-Anthony

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Caribe Hilton was a great family experiences. Rustic/Lolas restaurant was great. Hotel staff was nice. My son loves the pool. I loved the on site beach.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 27. Apr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

6/10 – Okay

Anissa L

Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The property needs some updating, painting, and maintenance. The elevators broke twice within three days. The beach are needs to be refurbished too. Great staff.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 27. Apr. 2024
Thank you for taking the time to review your recent stay at the Caribe Hilton. We appreciate your feedback and are glad to see you are enjoying your stay with us.

8/10 – Gut

Thaiesha

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The view from my balcony was amazing. My husband, friends and myself all enjoyed lounging on the beach daily. We just wished that the beach was combed from the seaweed instead of seeing it all piled up in a line on the shore line. The food was delightful along with the drinks. The staff was truly courteous to us & big shout outs to Mildred from the Front desk, Walker at the bar & Dolores that kept up the room.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 25. Apr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

4/10 – Schlecht

Ashley

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The check in process was a nightmare. We stood in line forever. Rooms were not cleaned well when we arrived, no robes or slippers in the room. Hand prints all overhead board the window and mirror. The room was not cleaned properly the entire stay of five days. We had to ask for simple things like shower gel. We experienced not one but TWO WATER OUTAGES. There was no running water in the room for hours. We were not offered anything for this inconvenience. I wouldn’t not stay here again. The location was the only good thing about it.
Aufenthalt von 5 Nächten im April 2024
Antwort von Yesenia Cabrera am 25. Apr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call the front desk and ask for me to make it right for you!

10/10 – Hervorragend

Jessica

Aufenthalt von 3 Nächten im April 2024
Antwort von Wanda am 14. Mai 2024
Dear Jessica, Thank you for choosing our property for your recent visit to Puerto Rico. We are glad to know that you enjoyed your stay, hope to see you again soon!

10/10 – Hervorragend

Conrad

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Property was right by the ocean, pools and hot tubs were nice. Loved the valet parking, staff there was very nice and friendly.
Aufenthalt von 5 Nächten im April 2024
Antwort von Yesenia Cabrera am 25. Apr. 2024
Thank you so very much for taking the time to review your recent stay at the Caribe Hilton! We value your feedback, and are extremely appreciative of the phenomenal scores you gave your recent experience! Thanks again and we hope to see you again in the near future!

2/10 – Ungenügend

MONICA

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is outdated. Emphasis on outdated. Switched our rooms 3 times, for our third room to have a clogged shower that took 30 mins to correct.also our final room the hallway smelled of sewer! Bell hop did not help with bags upon arrival nor during our 3 room switch. Manager was incredibly rude! Swim up pool does not connect to main pool making the area very limited in space. Food is mediocore with majority of the restaurants closed.
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 25. Apr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call us at the front desk and ask for me to make it right for you!

10/10 – Hervorragend

Aja

Gut: Sauberkeit und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im April 2024
Antwort von Wanda am 24. Apr. 2024
Dear Aja, Thank you for choosing our property to your visit. We are very glad you enjoyed your time with us and truly hope you can come back soon!

6/10 – Okay

Cassie

Mit dem Partner gereist
Gut: Ausstattung
no hot water for showers, bathroom sink didn't drain, balcony was in poor condition
Aufenthalt von 4 Nächten im April 2024
Antwort von Yesenia Cabrera am 25. Apr. 2024
Thank you for taking the time to share your experience about your stay at our hotel. We sincerely appreciate your feedback and we're very sorry you are unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. If you would like, please call us at the front desk and ask for me to make it right for you!