Dear Rebekka, thank you for taking the time to submit a review.It’s saddening to read that our breakfast did not satisfy your taste, despite is possible to read plenty of enthusiastic reviews, praising the quality and variety of our buffet.In the meanwhile, we're glad you appreciated the shuttle service and the room. We truly hope you will give us another chance in the future to prove ourselves and provide you a wonderful experience.Kind Regards

Dear Peter,thank you for taking the time to submit a review, following your recent stay at our hotel.We are really sorry for not being able to meet your expectations and appreciate the fact you took the time to describe the negative part of your stay. We believe that any comment, regardless of whether it is good or bad, is important to improve the quality of our service. Best regards

Dear Rene,thank you for sharing your valuable comments about our hotel. It's saddening to hear that our Hotel didn’t meet your lodging needs. We sincerely care about your experience, and this is not the kind of service we take pride in. Rest assured, your comments are such a valuable source for us, regardless of whether it is good or bad, and help us to improve our service.We hope you will give us another chance to prove that your unsatisfactory stay was an exception, and we'll always be your preferred choice in hosting your future travels.SincerelyPierre ZanettinResident Manager Best Western CTC Hotel Verona

Dear Eva, thank you for sharing your opinion.We are sorry to read that your stay was not satisfying and we make our apologies for not exceeding your expectations.It's especially saddening to hear that you did not appreciate our staff and the breakfast buffet, because we always strive to provide a high level of service to our valuable Guests.Rest assured that we have taken your comments seriously and will be used as basis of our improvement. We hope you would like to give us another chance next time you will be in Verona. SincerelyPierre ZanettinResident Manager Best Western CTC Hotel Verona

Dear Baris, thank you for your kind review on your stay at our Best Western CTC Hotel Verona. We are glad that we have lived up to your expectations. We hope to welcome you once more for another great experience. Best regards, Laura

Dear Bezart, thank you for taking the time to rate us. Please accept our sincere apology if your stay was not up to your expectation, to be honest, we are surprised about low rating assigned because We allocated the correct room category you booked and we also reviewed the accuracy of our online pictures, just to ensure we are avoiding any confusion which could lead to a misinterpretation. We especially regret you didn't leave any useful comment to understand what we did wrong and take the necessary actions to improve our service. We hope you would like to give us another chance next time you are in Verona. Sincerely

Dear Mr. Franz, thank you for taking the time to express your appreciation about your recent stay at Best Western CTC Hotel Verona. It's a pleasure to learn of your appreciation for our amazing staff. We do apologize for any discomfort due to mentioned noise. Luckily, this episode did not undermine your confidence in our Hotel. We can’t wait to welcome you again in the near future. Sincerely Paolo Tirelli Resident Manager

Dear Anonymous, thank you for the time you dedicated in sharing your experience about your stay at Best Western CTC Hotel Verona. We regret that our restaurant staff didn't provide you with our usual standard of service and we would like to take this opportunity and make our apologies. Your valuable opinion has been shared with our F&B manager, as we recognize that any comment is precious to improve the quality of our service. We are also really sorry for detected issues in your Guest room. In a next occasion don't hesitate to inform us, we would have been pleased to check immediately the problem occurred. We hope you would like to give us another chance next time you are in the area. Sincerely Paolo Tirelli Resident Manager