Hi Uwe,Dear guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you faced during your stay. We understand the importance of providing a quiet and comfortable environment for our guests, and we regret that the installation of the elevator and the construction noise on Fridays disrupted your experience. We will investigate this matter thoroughly to ensure that future guests do not encounter similar challenges. Regarding the communication gap on Hotel.com, we'll work closely with our partners to enhance the dissemination of information about ongoing renovations and potential disruptions. Your feedback is valuable, and we appreciate you bringing it to our attention. We understand that a leaky window and traffic noise further impacted your stay. Rest assured, we'll address the window issue promptly to minimize external disturbances in our rooms. Regarding your request for compensation, we take this matter seriously and would like to discuss it further. We sincerely apologize for any frustration this may have caused, and we appreciate your understanding as we work to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future for a much-improved stay. Best Regards, Signature San FranciscoCustomer Care Team

Hi Heiko,Thank you for sharing your feedback! We're delighted to hear that you had a positive experience during your stay. If there are specific details you enjoyed or any preferences for your future stays, please feel free to share. Your input is valuable, and we look forward to welcoming you back for another enjoyable visit.Best Regards, Signature San FranciscoCustomer Care Team

Hi Patricia,Thank you for your glowing review. We are glad that you had a great stay and loved the overall experience. Surely, our dedicated staff would be pleased to learn of your high praise. Thank you, once again, for your kind words. We will strive to deliver great experiences constantly. Please do visit again!Best Regards, Signature San FranciscoCustomer Care Team

Dear Martina, Thank you for your feedback. Reservations made through third-party websites don’t always sync with our system right away, and we cannot guarantee your preferred room will be available upon arrival. We believe this is why your room was smaller than expected. It is also of note that room changes are not guaranteed as these special requests depend on occupancy at the time of the request. It is also of note that we have limited control over third-party reservations and any refunds need to be facilitated by the site you booked with. We apologize for any inconvenience, and we hope to welcome you back for a better stay in the future.

Dear Uwe, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear Joachim, Thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We hope to remain your hotel of choice in this area, and to give you a better stay on a future visit.

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

Dear guest, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits.

Whilst we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.

We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.

Please forgive us for any noise that impeded your rest during your time here with us in San Francisco. We also regret that this matter was not handled more efficiently as guest comfort is our top priority. We will speak with our team and make sure that we're keeping the comfort of our guests first at all times. Our dining team will also use your feedback to improve our offerings. We hope you'll give us another chance to meet your expectations in the future.

Hi there, Whilst we are pleased that you enjoyed a reasonable stay with us, we are sorry that you don’t seem to have had the fantastic experience that the vast majority of our guests do. We apologize for this, and hope that you will give us an opportunity to restore your confidence in us on a future visit. Thank you for taking the time to rate your stay.

Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It's unacceptable that the elevator was not working and the stairs were dirty. We are addressing these maintenance issues immediately to ensure they are resolved promptly.We're also sorry to hear about the problems with the toilet, the small room size, and the limited parking space. We understand how frustrating this must have been for you.Your feedback about cleanliness, amenities, and property conditions is deeply concerning, and we are taking steps to address these areas to prevent future occurrences.We truly appreciate your honesty and hope you will give us another chance to provide you with a much-improved experience in the future. Please feel free to reach out directly if there is anything else we can do for you.Best Regards, Signature San FranciscoCustomer Care Team

Hi Isabel,I'm sorry to hear about your experience. Your safety and comfort are our top priorities, and I apologize if you felt unsafe during your stay. We take these concerns seriously and will address them promptly. Additionally, we apologize for the noise and the discomfort caused by the bunk beds being too close together.Regarding your feedback about the staff and service, we strive to provide excellent customer service, and I'm sorry we fell short of your expectations. We will review your comments with our team to ensure we improve in this area.Your feedback is invaluable to us, and we appreciate you sharing your experience. If there's anything else you'd like to discuss or if there's anything we can do to make it up to you, please don't hesitate to reach out directly.Best Regards, Signature San FranciscoCustomer Care Team

Hi Alexander,Thank you for your feedback. We apologize for the noise issues you experienced during your stay, especially due to the elevator being remodeled. We understand how disruptive this can be and regret any inconvenience caused. We will look into ways to minimize noise from the stairwell and improve sound insulation in the rooms to ensure a more peaceful stay for our guests. We appreciate your understanding and are glad to hear that overall, you found our hotel to be great for the price. Your feedback helps us improve, and we hope to have the opportunity to provide you with a more comfortable experience in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi RAUL,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Best Regards, Signature San FranciscoCustomer Care Team

Hi Elif,Thank you for sharing your feedback. We're pleased to hear that our reception staff was very friendly and that you liked our location and private parking, even if the latter had limited attention. We're sorry to hear that the hotel's insulation was inadequate, and we understand how important it is to have a quiet and comfortable environment. We'll look into ways to improve soundproofing to ensure a more peaceful stay for our guests. We're glad that you found the hotel's proximity to transportation convenient. If you have any other feedback or suggestions, we're always here to listen and improve. Thank you for choosing us, and we hope to welcome you back for a more seamless experience.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Patricia,Thank you for sharing your thoughts. We're delighted to hear that you found our hotel clean and safe, especially as a solo female traveler. Safety and cleanliness are top priorities for us, and it's reassuring to know that you felt secure during your stay. If there's anything we can do to make your future visits even more enjoyable or if you have any suggestions for improvement, we'd love to hear from you. We hope to welcome you back soon for another safe and pleasant stay. Thanks for choosing us!Best Regards, Signature San FranciscoCustomer Care Team

Dear guest, we're delighted to hear that you had a positive experience with our front desk staff! Providing helpful and friendly service is a top priority for us, and we're pleased that our team members were able to assist you during your stay. Your kind words will be shared with them as recognition of their efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Best Regards, Signature San FranciscoCustomer Care Team

Hi Kelsey,We're thrilled to hear that you found our hotel booking process convenient and enjoyed the walkable surrounding area! Providing easy and accessible accommodations for our guests is a top priority, and we're delighted that you had a positive experience in this regard. Your satisfaction means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

Hi Francisco,Thank you for choosing to stay with us at the Signature SF, and for sharing your wonderful experience! We're delighted to hear that you had a pleasant stay and found value in our accommodations. Providing clean, quiet rooms with decent amenities at an affordable price is what we aim for, and we're thrilled that we met your expectations. It's great to hear that our front desk staff were friendly and attentive to your needs, and we're glad you found our location convenient for exploring the city. We understand the importance of easy parking options, and we're pleased that you had no trouble finding a spot across the street from the hotel. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to San Francisco!Best Regards, Signature San FranciscoCustomer Care Team

Hi Gunjan,Thank you for your positive feedback regarding our staff. We're delighted to hear that you had a very good experience with our team during your stay. Providing exceptional service is our top priority, and we're thrilled that our staff's efforts made a positive impact on your visit. Your kind words will be shared with our team as encouragement to continue delivering outstanding service to all our guests. We look forward to welcoming you back to our hotel in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi LAP,We appreciate your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience caused by the size of the room, cleanliness issues, and the distance from the city center. We understand the importance of a comfortable stay and are actively working to address these concerns. Regarding the lift situation, we regret any inconvenience caused by its unavailability, and we're working diligently to complete the installation. Moving forward, we will ensure that all relevant information, including any ongoing renovations, is clearly communicated on our booking page. We're delighted to hear that our night staff provided excellent service, and we will pass along your compliments to them. Your feedback is invaluable to us as we strive to improve our property conditions and facilities to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Gaby,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered upon your arrival. Ensuring a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of our standards during your stay. Please rest assured that we are addressing this with our housekeeping team to prevent similar occurrences in the future. We appreciate your understanding and hope that despite this, you were able to enjoy the other aspects of your stay. Should you choose to stay with us again, we will strive to provide you with a spotless experience from start to finish. Thank you for bringing this to our attention.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Victor,We're sorry to hear that your experience did not meet expectations in terms of cleanliness and sound insulation. Your feedback regarding the sheets and noise disturbance is concerning, and we will address these issues with our housekeeping and maintenance teams to ensure improvements are made. However, we're glad to know that you found our location convenient and our staff friendly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!Best Regards, Signature San FranciscoCustomer Care Team

Hi Stephanie,We're genuinely sorry to hear about your experience regarding the odor and your dissatisfaction with our property's conditions and facilities. Providing a comfortable and pleasant environment for our guests is a top priority, and it's clear we missed the mark during your stay. We take feedback like yours seriously and will immediately investigate the source of the odor and conduct a thorough review of our facilities to address and rectify these issues promptly. Your comfort and satisfaction are of utmost importance to us, and we appreciate you bringing these concerns to our attention. We are committed to making the necessary improvements and hope to have the opportunity to demonstrate our dedication to excellence should you choose to stay with us again in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Carla,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and ensuring a clean and comfortable environment for our guests are top priorities for us. We're delighted that you found our staff very nice and helpful, and we're glad that our parking space met your needs. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Roendi,We're deeply sorry to hear about the issues you experienced during your stay. Stained sheets and noise disturbances are unacceptable, and we sincerely apologize for failing to meet your expectations in this regard. Your feedback regarding the staff, service, and property conditions is taken seriously, and we will address these issues internally to ensure they are promptly resolved. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit. Please accept our sincerest apologies, and if there's anything we can do to make it right or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to restore your trust in us during a future visit.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Johan,We apologize for falling short of your expectations during your recent stay. Your feedback is invaluable, and we appreciate your honesty. We're sorry to hear about the issues with cleanliness and the condition of our facilities. Rest assured, we take your comments seriously, and we'll work diligently to address these concerns and make improvements where necessary. We understand the importance of providing a comfortable and enjoyable experience for our guests, and we'll use your feedback to strive for better standards in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Diana,Thank you for your feedback! We're delighted to hear that you found our property to be great value for the price. Providing affordable accommodations without compromising on quality is important to us, and we're glad that we could meet your expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future. Best Regards, Signature San FranciscoCustomer Care Team

Hi DOMENIC,We are truly sorry to hear about the challenges and discomfort you experienced during your stay with us. Your feedback is invaluable, and we apologize for not meeting your expectations, especially in terms of accessibility and convenience. The lack of adequate storage space in our newly renovated rooms and the non-operational elevators are areas that require immediate attention. We are actively working on introducing solutions for clothing storage and are expediting the elevator repairs to prevent such inconvenience in the future. We also acknowledge the need for better communication channels for our in-house guests and are looking into improving our reception's responsiveness to ensure our guests' needs are promptly met. We understand how crucial it is for all our guests to have comfortable access throughout our hotel, and we regret that our facilities did not accommodate your needs effectively, contributing to discomfort during your stay. We are taking steps to ensure our hotel's accessibility features are clearly communicated through all booking platforms, including Expedia, to prevent any future guests from facing similar issues. Your experience has highlighted significant areas for improvement in our service and facilities, and we are committed to making the necessary adjustments. We would appreciate the opportunity to improve your next stay with us!Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Cynthia,Thank you for bringing these concerns to our attention. We sincerely apologize for the inconveniences you experienced during your stay, including the issues with the TV and the unavailability of your reserved room. We understand how frustrating this must have been and regret any discomfort caused. The situation with the elevator is indeed unusual and concerning; please be assured that we are addressing this as a matter of urgency to ensure the safety and comfort of all our guests. Regarding the parking fee, we strive to be transparent with our pricing, and we regret any misunderstanding in this regard. Our team is dedicated to resolving these issues promptly and ensuring that such situations do not recur. We value your patronage and hope to have the opportunity to better serve you in the future.Best Regards, Signature San FranciscoCustomer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jessica,Thank you for sharing your feedback with us. We're pleased to hear that you found our location to be a chill spot with nice food areas within walking distance. We appreciate your kind words about our front desk staff and are glad that you felt accommodated. However, we sincerely apologize for the unpleasant odor in the bathroom and the inconvenience of not having an elevator. Your concerns are important to us, and we will address them to improve the overall guest experience. On a positive note, we're happy to hear that you enjoyed the covered parking and felt secure about your car. We value your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards, Signature San FranciscoCustomer Care Team

Hi Genesis,We sincerely apologize for the unacceptable experience you had during your stay. The cleanliness issues you described, including dirty carpets, a musty smell, and the presence of cockroaches, are deeply concerning. We take these matters seriously, and we will conduct a thorough investigation to address and rectify these issues immediately. Additionally, we regret any inconvenience caused by the construction-related dirt and the condition of the bed linens and pillows. This is not reflective of our hygiene standards, and we will take corrective action. We're truly sorry for the discomfort you experienced. We will review our refund policies to prevent similar situations in the future. Please contact us directly with additional details so we can address these matters promptly. Again, we apologize for the distress caused and appreciate your bringing it to our attention.Best Regards, Signature San FranciscoCustomer Care Team