4 Außenpools, Cabañas (gegen Gebühr), Sonnenschirme

Bewertungen von JW Marriott San Antonio Hill Country Resort & Spa

4.5 out of 5
JW Marriott San Antonio Hill Country Resort & Spa
23808 Resort Pkwy, San Antonio, TX

Bewertungen

8,8

Hervorragend

648 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
174 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 8 - Gut" "
98 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 6 - Okay" "
51 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
39 von insgesamt 1010 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

8,8/10

Personal & Service

9,2/10

Ausstattung

9,2/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Rene, Houston

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My only complaint is that the restaurants are freezing cold from over air conditioning.
Aufenthalt von 3 Nächten im Mai 2024

8/10 – Gut

Chaitanya

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Too many things for the kids to enjoy including lazy river. Beautiful plush garden for evening walk. Food options were not that great. Room was really spacious and clean.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Raul

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Sauberkeit
There were roaches in the balcony. To be a resort it is not acceptable. We were in room 5183.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Amazing experience! We will definitely be back in the future!
Aufenthalt von 2 Nächten im Mai 2024

6/10 – Okay

Roxanne

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Kimberly

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung
We enjoyed our stay and the water park. We took our 2 grandchildren and had an especially good time. Love the addition of children's buffet and adult buffet and can't wait for pizza oven to open. Will definitely return 😍
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Brittney

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
It was a lovely staycation
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Resort Manager am 20. Mai 2024
Dear Brittney, Thank you for choosing JW Marriott San Antonio Hill Country Resort & Spa for your staycation. It is a pleasure to know you were able to relax and unwind at our tucked-away resort here in Texas. We enjoy knowing when our guests leave with replenished spirits and richer than when they arrived. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you this way. David Cronin,Resort Manager

10/10 – Hervorragend

Pamela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Such a relaxing resort. It offers so much for adults and children. We love visiting.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Greg

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Amazing place with lots to do and eat on property.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Resort Manager am 15. Mai 2024
Dear Greg, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed our stylish array of amenities. We look forward to having the pleasure of serving you again at JW Marriott San Antonio Hill Country Resort & Spa and provide with you another fulfilling experience.David Cronin,Resort Manager

10/10 – Hervorragend

Carlos

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Joel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Staff was extremely helpful and friendly. Food in restaurants was delicious.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Resort Manager am 13. Mai 2024
Dear Joel, Thank you for sharing that you had an enriching stay at JW Marriott San Antonio Hill Country Resort & Spa. We are pleased you loved our dedicated associates and dining at our in-house restaurants. We look forward to having another opportunity to accommodate you on your next visit to the San Antonio area.David Cronin,Resort Manager

10/10 – Hervorragend

helena

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
I think best hotel on San Antonio..
Aufenthalt von 3 Nächten im Mai 2024

6/10 – Okay

Philipo

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ate at the sports bar and the food we recieved was not very good. Other than that the resort was great!
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Resort Manager am 12. Mai 2024
Dear Philipo, Thank you for taking the time to review our resort. We are sorry to hear the food we served was not to your liking. Your specific feedback will help us improve the dining experience for all our guests, and we are grateful for your patience. On a pleasant note, we are happy to hear your compliments about our property and that you had a nice stay overall. We appreciate your business and hope to see you again soon.David Cronin,Resort Manager

10/10 – Hervorragend

Joel

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Resort Manager am 28. Apr. 2024
Dear Joel, Thank you for your fabulous rating and for letting us know your stay at JW Marriott San Antonio Hill Country Resort & Spa was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.David Cronin,Resort Manager

8/10 – Gut

Kelli

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful location and great food. Beds and pillows uncomfortable. Other than that very enjoyable.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Larissa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Exceptional!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Marivelisse

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024
Antwort von Resort Manager am 16. Apr. 2024
Dear Marivelisse, It was a pleasure receiving your fantastic rating for JW Marriott San Antonio Hill Country Resort & Spa. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit.David Cronin,Resort Manager

10/10 – Hervorragend

Lacey

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were the star of the show. From the moment we arrived to the morning we checked out, we felt so well taken care of. The resort is large enough and has enough amenities to spend all your time there. Food and beverages were spendy, but that doesn’t seem out of the ordinary these days. We’ve had great experiences at other JW Marriott resorts and this was no different.
Aufenthalt von 4 Nächten im März 2024
Antwort von Resort Manager am 3. Apr. 2024
Dear Lacey, Thank you for your recent stay at JW Marriott San Antonio Hill Country Resort & Spa and also for your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to hear how much our guests enjoy our efforts. We will share your kind words with our team. We appreciate your comments about our stylish array of amenities. Thank you again, and we look forward to having the opportunity to welcome you back soon.David Cronin,Resort Manager

10/10 – Hervorragend

Cabells

Aufenthalt von 1 Nacht im März 2024
Antwort von Resort Manager am 23. Apr. 2024
Dear Cabells, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner along with our commitment to giving seamless and intuitive service. It was our pleasure to have you here with us JW Marriott San Antonio Hill Country Resort & Spa; we hope to have the opportunity to accommodate you again soon.David Cronin,Resort Manager

6/10 – Okay

Luz

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024
Antwort von Resort Manager am 1. Apr. 2024
Dear Luz, Thank you for sharing your rating with us. We are disappointed that you did not get to enjoy the exceptional experience that we are known for providing. We hope you will give us another opportunity to gain your trust in the future.David Cronin,Resort Manager

10/10 – Hervorragend

Heather

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
We stayed at the property for spring break and had a great time with our 2 kids! There was plenty to do and plenty of options to eat! The staff was amazing, and room service was quick! If we ever needed anything it was simple to get help!
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Courtney

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I had a great time.
Aufenthalt von 2 Nächten im März 2024
Antwort von Resort Manager am 19. März 2024
Dear Courtney, Thank you for choosing to stay with us and for taking the time to post a review. It is a pleasure to know you were able to relax and unwind at our tucked-away resort here in Texas. We enjoy knowing when our guests leave with replenished spirits and richer than when they arrived. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you this way. David Cronin,Resort Manager

10/10 – Hervorragend

Jeanne'

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
This resort was nothing short of amazing! One stop shop. My daughter really enjoyed her spring break experience here! 10/10
Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Samantha

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They have a great pool menu and staff here is awesome. The only drawbacks … they charge $30/nt for SELF park. That’s ridiculous. And the parking lot isn’t a “terrible” hike, but it’s up hill and can be a challenge with kids/luggage. Also, depending on where your room is, be prepared to stay out of it ALL day or you will not get housekeeping. And I’m glad we’re early risers because they started pressure washing the balconies one day at 8:30am.
Aufenthalt von 4 Nächten im März 2024
Antwort von Resort Manager am 16. März 2024
Dear Samantha, Thank you for taking the time to review our resort. We are glad your overall stay was satisfactory and that you loved our courteous associates as well as our artfully prepared culinary delights. However, we regret your disappointment with our parking fee. Everything we do aims to provide an enriching guest experience, and we are grateful for your feedback. We are also disappointed for the lack of housekeeping service you received during your visit. We have shared your comments with the appropriate individuals to improve our services going forward. We look forward to another opportunity to prove our commitment to crafting the seamless experience you deserve.David Cronin,Resort Manager

10/10 – Hervorragend

Jocelyn, McKinney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is amazing! There’s a lot of pools and slides and fun activities for kids. My only complaint is the parking. They charge a parking fee but it’s so hard to find parking.
Aufenthalt von 3 Nächten im März 2024

10/10 – Hervorragend

Summer, Grapevine

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Eddy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im März 2024
Antwort von Resort Manager am 15. März 2024
Dear Eddy, Thank you for your high rating and for choosing to visit us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott San Antonio Hill Country Resort & Spa for another exceptional and revitalizing experience.David Cronin,Resort Manager

8/10 – Gut

Stephanie

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is beautiful, warm and inviting.Plenty of activities for the whole family.
Aufenthalt von 2 Nächten im März 2024

10/10 – Hervorragend

MAHER

Aufenthalt von 2 Nächten im März 2024
Antwort von Resort Manager am 13. März 2024
Dear Maher, Thank you for being our guest at JW Marriott San Antonio Hill Country Resort & Spa and for such a generous rating. We are delighted your stay with us exceeded your expectations, and we hope that your enriching experience will bring you back soon.David Cronin,Resort Manager

8/10 – Gut

Awele

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Resort Manager am 21. März 2024
Dear Awele, Thank you for taking the time to leave your kind rating. It is a pleasure to know you were able to relax and unwind at our tucked-away resort here in Texas. We are delighted to have been a part of your journey, and we hope you will make JW Marriott San Antonio Hill Country Resort & Spa your home away from home whenever your travels bring you this way. David Cronin,Resort Manager

10/10 – Hervorragend

Judith

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024

4/10 – Schlecht

Lunka

Verbesserungswürdig: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Resort Manager am 20. Feb. 2024
Dear Lunka, Thank you for choosing us for your recent visit. We genuinely apologize for not delivering the exceptional stay you deserve. Everything we do aims to give each guest an enriching experience, so please accept our sincere apologies for not meeting these expectations. We want to regain your trust and hope you will give us another chance in the future.David Cronin,Resort Manager

10/10 – Hervorragend

Noora

Aufenthalt von 3 Nächten im Februar 2024

10/10 – Hervorragend

Ani

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Dezember 2023

6/10 – Okay

Laurence, The Woodlands

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
This is a nice property but on a saturday in january very little open on the property, only 1 restaurant, almost all entry doors locked. Not worth the cost this time of year.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Resort Manager am 10. Jan. 2024
Dear Laurence, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences.David Cronin,Resort Manager

10/10 – Hervorragend

Lydia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Resort Manager am 10. Jan. 2024
Dear Lydia, Thank you for choosing to stay at JW Marriott San Antonio Hill Country Resort & Spa and for taking the time to post a review. It is a pleasure to know you were able to relax and unwind at our tucked-away resort here in Texas. We enjoy knowing when our guests leave with replenished spirits and richer than when they arrived. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you this way. We look forward to your next visit.David Cronin,Resort Manager

8/10 – Gut

Olajide

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property has a nice ambience and the people delivered superb service, though i visited on a day that a good number of the facilities were closed! 😳
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Resort Manager am 5. Jan. 2024
Dear Olajide, Thank you for the nice rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to giving seamless and intuitive service. We are so happy you loved our perfect ambiance. Thank you also for choosing JW Marriott San Antonio Hill Country Resort & Spa; we look forward to having the opportunity to accommodate you again soon.David Cronin,Resort Manager

8/10 – Gut

JORGE

Aufenthalt von 5 Nächten im Dezember 2023

10/10 – Hervorragend

Leslie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

4/10 – Schlecht

Olivia F

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Underwhelming
Hotel is dated. The golf course was nice. 18 Oaks restaurant was mediocre. Food was average and often came out lukewarm. Steak was under seasoned . The pre-fixe menu was $165 a person and drinks 21$ +. The restaurant and High Velocity bar was advertised as 21 year + however there were kids and babies thru out. Not fun! Room service took forever. Overall, don’t recommend.
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Mark

Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Resort Manager am 31. Jan. 2024
Dear Mark, We appreciate you leaving your outstanding rating regarding your recent visit to the JW Marriott San Antonio Hill Country Resort & Spa. It is a pleasure to know you enjoyed all we offer. We hope that we will have a chance to serve you again in the future. David Cronin,Resort Manager

10/10 – Hervorragend

Rebecca

Aufenthalt von 4 Nächten im Dezember 2023
Antwort von Resort Manager am 1. Jan. 2024
Dear Rebecca, We are delighted you had an outstanding stay at JW Marriott San Antonio Hill Country Resort & Spa and that you loved all aspects of our resort. Thank you for the excellent rating, and we look forward to hosting you again soon. Happy Holidays and Happy New Year!David Cronin,Resort Manager

10/10 – Hervorragend

Tathagata, Fulshear

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Nicole

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful resort with wonderful amenities for both kids and adults! Friendly staff and more than accommodating! We will definitely be back!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Resort Manager am 30. Dez. 2023
Dear Nicole, Thank you for choosing JW Marriott San Antonio Hill Country Resort & Spa. We strive to craft personal, quality experiences to help you and your whole family leave richer than when you arrived and with replenished spirits. The River Bluff Water Experience provides an invigorating respite that appeals to children and adults alike. Thank you once more for recognizing our passion for exceptional hospitality, and we are equally excited to see you again soon. Wishing you a delightful holiday season and a Happy New Year.David Cronin,Resort Manager

6/10 – Okay

James, Austin

Mit der Familie gereist
Gut: Sauberkeit
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Resort Manager am 30. Dez. 2023
Dear James, Thank you for taking the time to share your rating. We are happy that your stay overall was pleasant, but we want it to be perfect. We strive to provide distinctive experiences through our attention to craft and detail, and we genuinely apologize for not doing so during your time with us. Thank you again for choosing us for your time in the city, and we hope you will give us another opportunity to welcome you to the perfect stay you deserve.David Cronin,Resort Manager

10/10 – Hervorragend

Rosa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very relaxing property and accommodating to any need.
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Lee

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Shavonna

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Love this hotel kid friendly but at night the adults take over, and it's a fun time, best of both worlds
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Resort Manager am 25. Dez. 2023
Dear Shavonna, Thank you for being our guest at JW Marriott San Antonio Hill Country Resort & Spa and for appreciating the unique vibes. We strive to craft personal, quality experiences to help you and your whole family leave richer than when you arrived, with replenished spirits. We are delighted to have been a part of your journey, and we hope you will consider us your home away from home whenever your travels bring you this way. We wish you Happy Holidays and a Happy New Year.David Cronin,Resort Manager

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Family friendly adventure
Friendly, attentive and accommodating staff. This is our third year spending the holidays at JW Marriott San Antonio. Lots of great activities for kids!
Aufenthalt von 4 Nächten im Dezember 2023

10/10 – Hervorragend

Glen

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Resort Manager am 18. Dez. 2023
Dear Glen, Thank you for choosing JW Marriott San Antonio Hill Country Resort & Spa and also for the kind review. We are delighted that you found a true wellness experience, achieving balance and rejuvenation at our tucked-away modern luxury resort. It was a pleasure hosting your visit, and we hope to be your home away from home anytime your travels bring you to San Antonio.David Cronin,Resort Manager