Dear Anonymous we are sorry we failed you, please give an opportunity to make it right!

Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you Tomas, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you for taking a moment to leave a review, Margaret. The staff and I at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley appreciate your 4/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear kateri,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am truly disappointed that you did not leave with a good impression of our hotel after issues you’ve brought to my attention regarding your reservation and no one being available to check you in. Please accept our sincere apologies for this inconvenience. Thank you for making us aware, as this is nowhere near the standard that we uphold at Red Roof.Thank you for sharing your concerns and I hope you have a good day.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for sharing your feedback with us, Sun Kyung. The team at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley was pleased to know that we earned your 4/5 score. You also mentioned our soft beds. In relation to the dirty kitchen drawers and the lack of extra blankets, your feedback may be taken into account.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Robert. The staff at our HomeTowne Studios by Red Roof Salt Lake City - Mid Valley was elated to see that we earned your 5/5 score. You mentioned that you were fond of our great location and friendly staff, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

Gracias por compartir tus comentarios con nosotros, Grissell. El equipo de HomeTowne Studios by Red Roof Salt Lake City - Mid Valley se complace en saber que le encantó su experiencia. Sin embargo, usted mencionó que la política de depósito no era de su agrado. Como tal, es posible que se tengan en cuenta sus sentimientos en el futuro.Los comentarios de los huéspedes, como el suyo, ayudan al crecimiento de Red Roof, por lo que nos gustaría agradecerles sus comentarios. Sería un placer brindarle más estadías futuras.Saludos,XaoRed Roof ManagementRediResponse Specialist

I appreciate the time that you took to share your sentiments with us, Oscar. Our team at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley appreciated your 3/5 score following your stay. In the future, please consider adding additional comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

Dear Idris,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Shawna, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. The situation you highlighted is truly regrettable. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Alonzo, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. Please feel free to reach out to the front desk in regards to the front desk. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Rosa, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY regarding the nice staff and convenience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Arley, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hoi Annelies,Bedankt dat u de tijd heeft genomen om uw feedback te delen over uw ervaring in HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Wat vervelend om te horen dat de uitstraling van ons pand niet naar wens was. Weet dat Red Roof uw bedrijf waardeert en dat uw feedback in overweging zal worden genomen om wijzigingen aan te brengen om onze klantervaring te verbeteren. Het zou ons een genoegen zijn als u in de toekomst weer bij ons zou blijven om u te laten zien welke positieve stappen we hebben gezet om uw ervaring bij ons te verbeteren.Eerlijk,OpnameBeheer van het Rode DakRediresponse-specialist

Hey Eva,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof aim to provide our guest with a home away from home experience and we're happy to have achieve a perfect experience with you. HomeTowne Studios always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Thorma, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Amairani, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist

Hello Joao, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Floyd. The staff and I at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley were disappointed to see your 1/5 score following your stay. While I am happy that you found our staff to be nice, you stated that the lack of hot water, the faulty keys and the other listed issues hindered your stay. Your satisfaction is important to us, so your comments have been shared with management in an effort to address your concerns. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Pedro, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Thank you for your response. However, based off our policy, we do not rent to locals and is based off your DL. Our policy is clearly posted on our desk and on the Expedia website:Policy and You need to know:Only bookings from non-local guests are accepted; guests whose residence is within 20 mi (33 km) of the property will not be allowed to check in

Thank you for your review. We enjoyed having you stay with us and look forward to seeing you again

Dear Danny,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the staff, accommodation and the conditions of the room. Your satisfaction is our priority, and we'd like to address your concerns if you can provide us with more insight on what needs improvement. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Your feedback is valuable, and we wish you the very best in your future travels. Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear John, Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the cabinet that was broken and the lack of cleanliness of the floor. Our team is committed to resolving issues, and we appreciate the opportunity to address your concerns. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is crucial in helping us provide a better experience for our guests, and we hope to welcome you back for a more seamless stay.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

Dear Michelle,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY. It is great to read that you were pleased with the staff that checked you in and the water pressure which was good. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible sign of mold in the room, the hair on the sheets and the other concerns you described. We're actively working to address the issues you raised, and we appreciate your understanding.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Hello Travis,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Dear Seth, We at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Thank you for your positive rating, Ryan. The staff at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley and I were so glad we earned your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hello Luis, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALT LAKE CITY - MID VALLEY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hi Rod,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the concerns you described regarding the broken faucet, holes in walls and all other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Evan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you were unsatisfied with the upkeep of the room you were assigned, our apologies for any inconveniences. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Azucena,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. Relative to your deposit, please note that deposits may take up to 7-14 business days before reflecting on the card holders account. Should you have any further questions please feel free to reach our to our property. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Esteban,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for any inconvenience caused by the water temperature and the smell of the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Laura,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Luis,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Rockkeem,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the inconveniences caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RedRoof Management

Hi Victoria,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the bathroom cleanliness and the other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Amando,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the situation you mentioned, at Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changesThank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Hi Andrew,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's nice to read that you took liking to our prices. Relative to kitchen supplies we have dish kits at a cost of 29.95, on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management

Hi Christine,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what seemed to be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,RedRoof Management

Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Alicia,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

Hi Hailey,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Relative to housekeeping, cleaning service is provided once every two weeks. Regarding the supplies such as silverware we provide dish kits at a cost of 29.95. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management