Over the past year, you've stayed with us for more than 30 nights. Based on this, I assume you've had positive experiences during your previous visits, otherwise, you wouldn't have chosen to return, correct?I understand that you may be feeling frustrated because we've informed you that you're no longer welcome at our hotel due to your inappropriate behavior towards our staff, including insults and intimidation. It appears that now you're attempting to damage the reputation of our company because of your banishmentRegarding the issue with the fireplaces, I have already addressed this in an email response, explaining that they are not cleaned on a daily basis but rather weekly. Consequently, there might be a bit more ash present at times. If this was bothersome to you, a simple call to the reception would have prompted us to send an employee to clean the fireplace promptly.