Lieber Markus,Vielen Dank für Ihren Aufenthalt im Baron's Cove auf Ihrer letzten Reise nach Sag Harbor. Es tut uns leid, dass Sie Ihren Aufenthalt nicht genossen haben. Wir würden es gerne wieder gutmachen und Ihr Vertrauen nach Ihrer Rückkehr wiederherstellen. Wir möchten Ihnen ein noch traditionelleres Erlebnis in unserem Hause bieten und sind sicher, dass Sie zufrieden sein werden. Wir freuen uns, Sie hoffentlich wieder in Baron's Cove begrüßen zu dürfen.Mit freundlichen Grüße,José LemaHauptgeschäftsführer

Dear Michael, Thank you for staying at Baron's Cove on your recent trip to Sag Harbor! We hope to welcome you back in the not so distant future.Kind Regards, Jose LemaGeneral Manager

Dear Trina, Thank you for staying at Baron's Cove on your recent trip to Sag Harbor! We really appreciate you taking the time to share your experience, and hope to welcome you back very soon! Kind Regards, Jose LemaGeneral Manager

Dear Carlos, Many thanks for staying with us again and for taking the time to rate your experience. Our team sends a big thank you and looks forward to welcoming you back once again! Kind Regards, Jose LemaGeneral Manager

Dear Richard, Thank you so much for taking the time to share your recent experience at Baron's Cove. We are so please know that your stay with us was a memorable one. We look forward to welcoming you back to your home away from home in Sag Harbor! Kind Regards, Jose LemaGeneral Manager

Hi Brendan, We hope the 1-star rating was a mistake. However, if it was not, we would love to make it up to you and kindly ask you ask for Jose when booking your next reservation. Kind Regards, Jose LemaGeneral Manager

Dear Raymond, We really appreciate you taking the time to share your recent experience at Baron's Cove. Our team sends a big thank you, along with an invitation to return in the not so distant future. Kind Regards, Jose LemaGeneral Manager

Dear Babak, Thank you for staying at Baron's Cove on your recent trip to Sag Harbor. We are glad to know you had a wonderful time and hope to have the pleasure to welcome you back in the not so distant future. Happy Holidays! Kind regards, Jose LemaGeneral Manager

Thank you for your positive rating! We hope to welcome you back to Baron's Cove soon!

Thank you for your positive rating! We hope to welcome you back to Baron's Cove soon!

We are pleased to read that you enjoyed your stay with us! We hope to welcome you back to Baron's Cove during your next visit to Sag Harbor!

Dear Jane, We are so happy to know that your first trip to The Hamptons was a memorable one. We hope to be able to accommodate the boat ride next season! Please feel free to let us know when booking your reservation and we will arrange it for you. Our team is very grateful for your praise and we couldn't be more proud of Kristen for taking great care of you during your stay. We look forward to welcoming you back to Baron's Cove! Kind Regards, Jose LemaGeneral Manager

Dear Cynthia, Thank you for the 5-star rating! We hope to welcome you back to Baron's Cove very soon! Kind Regards, Jose LemaGeneral Manager

Dear Teuta, Thank you for staying at Baron's Cove on you recent trip to Sag Harbor! We are glad to know you enjoyed your stay and kindly invite you to return in the not so distant future. Kind Regards, Jose LemaGeneral Manager

Dear Maytham, A big thank you for staying with us and also for rating your experience! We really appreciate your kind words and look forward to welcoming you back to Baron's Cove once again. Kind Regards, Jose LemaGeneral Manager

Dear TJ, Thank you for staying at Baron's Cove on your recent trip to Sag Harbor! We hope to welcome you back in the not so distant future. Kind Regards, Jose LemaGeneral Manager

Dear Linda, We really appreciate your patronage and couldn't be more pleased to know that you enjoyed your stay at Baron's Cove. Our team sends a special thank you, along with an invitation to stay with us again when your travels next bring you back to Sag Harbor. Kind Regards, Jose LemaGeneral Manager

Dear Linda, Many thanks for taking the time to rate you recent experience at Baron's Cove. We hope to welcome you back in the not so distant future! Kind Regards, Jose LemaGeneral Manager

Dear Jacqueline, Thank you so much for staying with us and also taking the time to share feedback on you recent stay at Baron's Cove. We are certainly disheartened to learn of the impression our team gave you during your visit. This is unlike us and I have promptly shared your feedback with our team, while provided the appropriate coaching. Our chef is also saddened to know that you did not enjoy our food and he is monitoring this most important detail with our culinary team, while we also work on introducing new menu items. We understand that you don't intend on staying with us on your next trip to Sag Harbor but would love for the opportunity to restore your confidence in the near future. We are sure your experience upon return will be significantly better. We look forward to hopefully welcoming you back and, in the interim, remain at your service. Kind Regards, Jose LemaGeneral Manager

Dear Veronica, Thank you for taking the time to recognize our team. They are thrilled by your praise and send a big thank you! We hope to welcome you back to Baron's Cove in the not so distant future. Kind Regards, Jose Lema General Manager

Dear Sarene, We really appreciate you taking the time to write such a thoughtful and helpful review. We strive to communicate our offerings with our guests via pre-arrival communication as well as upon arrival via our 'Harbor Happenings' guest newsletter. With this being said, we can always improve in this regard. We will keep your comments in mind when it comes to our check-in experience so that we can ensure you are aware of all of our offerings and have a chance to enjoy them. We have also taken your feedback regarding our front desk team as well as the promptness of service at our restaurant and shared with our team, while providing them with the appropriate coaching. We are sure your experience upon return will be significantly better and you will notice an improvement in these areas. We look forward to your return! Kind Regards, Jose LemaGeneral Manager

Dear Glenn, Many thanks for the 5 out of 5 rating! We really appreciate you staying with us on your recent trip to Sag Harbor and hope to welcome you back soon! Kind Regards, Jose LemaGeneral Manager

Dear Ryan, I sincerely thank you for taking the time to share feedback on your recent stay at Baron's Cove and would also like to apologize for the impression you have. I am sure there were other ways we could have conveyed our concern when you reported this to us.We are truly disheartened by how your experience transpired. I most certainly understand that with your wife being pregnant it was a delicate matter and I would expect our team to handle this type of incident with their upmost concern. I would like to clarify a few details. Based on the reporting of your incident as well as the details I received from the Manager you mention being in touch with, I think there were a few misunderstandings. We are certainly not questioning whether your wife was bit by a tick. We indeed have a comprehensive pest control program at Baron's Cove given the insect/wildlife activity in our vicinity. This process involves regular onsite visits as well as thorough preventative measures in anticipation of the different seasons. As explained by the Manager during your visit, and our pest control expert whom we spoke with, ticks can travel and can encounter a person while outdoors. I understand you did not keep the ticks, but this is helpful to us in investigating. I truly understand your concerns especially during a time your wife was more vulnerable. And off course, we would always do what we can to restore the confidence of our guest and recover their experience while with us. I would love to discuss this further with you and for the opportunity to restore your confidence. I will also be happy to personally assist in the event you have any developments that may require my assistance. I am sure that your experience upon return will be significantly better, and you will have an enjoyable time with us. Kind regards, Jose LemaGeneral Manager

Dear Amy, We are so pleased to know you enjoyed your recent stay at Baron's Cove! We look forward to your next visit! Kind Regards, Jose LemaGeneral Manager

Dear Myra, Thank you so much for the 5 star rating! We hope to welcome you back to Baron's Cove very soon. Kind Regards, Jose LemaGeneral Manager

Dear Daniel, Many thanks for staying with us and for taking the time to share your thoughts on your recent experience at Baron's Cove. We value our guest feedback and have made some changes to the room descriptions on our website based on guest comments. We will continue to make the appropriate changes in order to better serve our guests. We are very happy to know that you enjoyed your stay with us and hope to welcome you back on many future occasions. Kind regards, Jose LemaGeneral Manager

Dear Deborah, We are so incredibly pleased to know that your recent stay at Baron's Cove was a memorable one. Thank you for sharing such a wonderful picture of the upper terrace! Viewing the sunset from the terrace is a real site to see. We look forward to welcoming you back once again.Kind regards, Jose LemaGeneral Manager

Dear Olga, Thank you so much for the 5 star rating! We hope to welcome you back to Baron's Cove in the not so distant future. Kind regards, Jose LemaGeneral Manager

Dear Samuel, We really appreciate you staying at Baron's Cove on your recent trip to Sag Harbor and for rating us a 10 out of 10. We hope to welcome you back in the not so distant future! Kind regards, Jose LemaGeneral Manager

Dear Zdenek, We really appreciate you taking the time to rate your recent stay at Baron's Cove. We hope this was one of many future visits! Kind regards, Jose LemaGeneral Manager

Dear Edmond, We are happy to know that your recent stay at Baron's Cove was an enjoyable one. We look forward to welcoming you back in the not so distant future. Kind regards,Jose LemaGeneral Manager

Dear Bruce, On behalf of our entire team, we thank you for taking the time to share a review on your recent experience at Baron's Cove. We are happy to have been of service and are glad to know that you enjoyed The Village of Sag Harbor during your stay. We look forward to welcoming you back once again. Kind regards,Jose LemaGeneral Manager

Dear Kant, Many thanks for taking the time to rate your recent stay at Baron's Cove! We hope to welcome you back on many future occasions. Kind regards,Jose LemaGeneral Manager

Dear Siobhan, A big thank you for staying at Baron's Cove again! We couldn't be more pleased to know you had a nice time. We look forward to welcoming you back to your home away from home in Sag Harbor. Kind regards,Jose LemaGeneral Manager

Dear Brittney, We really appreciate you staying with us at Baron's Cove and also taking the time to rate us a 10 out of 10! We hope to welcome you back when your travels next bring you to Sag Harbor. Kind regards,Jose LemaGeneral Manager

Dear Chris, We really appreciate the 5/5 rating. We hope to welcome you back to Baron's Cove in the not so distant future! Warm regards,Jose LemaGeneral Manager

Dear Michelangela, Thank you so much for the 5-star rating! We are glad to know your recent stay at Baron's Cove was an enjoyable one and look forward to welcoming you back in the not so distant future. Kind regards,Jose LemaGeneral Manager

Dear Nicholas, A big thank you for staying at Baron's Cove on your recent trip to Sag Harbor! We are happy to know you had a nice time and truly appreciate your feedback. We added sound insulation to one of our buildings in 2022 and are keeping your feedback under consideration while we plan further improvements to our property. We look forward to your next visit! Kind regards,Jose LemaGeneral Manager

Dear Patrice, Thank you for staying at Baron's Cove on your recent trip to Sag Harbor! We hope to welcome you back in the not so distant future. Kind regards,Jose LemaGeneral Manager

Dear Laura, Thank you for the 5-star rating! We are happy to know that you enjoyed your recent stay at Baron's Cove! Kind regards,Jose LemaGeneral Manager

Dear Patricia, We are truly delighted to know that you enjoyed your recent stay at Baron's Cove was an enjoyable one and you enjoyed our magnificent views of the Harbor! We hope to welcome you back soon! Kind regards, Jose LemaGeneral Manager

Dear Peter, We really appreciate the review you shared and are happy to know that you enjoyed your recent stay at Baron's Cove. We hope to welcome you back in the not so distant future. Kind regards,Jose LemaGeneral Manager

Dear MaryAnn, We are truly delighted to know that you enjoyed your recent stay at Baron's Cove. We hope this was one of many future visits. Kind regards, Jose LemaGeneral Manager

Dear Peter, We really appreciate you staying with us and also taking the time to share a rating! We look forward to welcoming you back to Baron's Cove in the not so distant future. Kind regards, Jose LemaGeneral Manager

Dear Steven, We couldn't be more pleased to know that you enjoyed your recent stay at Baron's Cove. We look forward to welcoming you back, on your next trip to Sag Harbor. Kind regards,Jose LemaGeneral Manager

Dear Alexandra, Thank you for taking the time to write about your recent experience at Baron's Cove. We hope to welcome you back on many future occasions and sincerely thank you for staying with us. Kind regards,Jose LemaGeneral Manager

Dear Robert, A big thank you from the Baron's Cove team for the 5 out of 5 rating! We really appreciate you staying with us on your recent trip to Sag Harbor and hope to welcome you back in the not so distant future. Kind regards,Jose LemaGeneral Manager