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Bewertungen von Norland Inn and Suites Roseau

2.5 out of 5
Norland Inn and Suites Roseau
902 3rd St NW, Roseau, MN

Bewertungen

8,2

Sehr gut

79 von insgesamt 187 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
63 von insgesamt 187 Gästebewertungen haben eine Bewertung von 8 - Gut" "
23 von insgesamt 187 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 187 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
11 von insgesamt 187 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,6/10

Personal & Service

7,8/10

Ausstattung

7,6/10

Zustand der Unterkunft

7,2/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Petar, Belgrade

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
A bit of renovation in progress, it's great now and it will be even better
Aufenthalt von 1 Nacht im April 2024
Antwort von Julie Parker, Manager am 29. Apr. 2024
Thank You Petar!! We are very excited. Thank you for taking the time to leave us a review!

10/10 – Hervorragend

Petar, Belgrade

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice and cozy little place
Aufenthalt von 3 Nächten im April 2024
Antwort von Julie Parker, Manager am 16. Apr. 2024
Thank You for your review!! He appreciate your time!

10/10 – Hervorragend

Petar, Belgrade

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It'll be even better after renovation
Aufenthalt von 1 Nacht im April 2024
Antwort von Julie Parker, Manager am 16. Apr. 2024
We are very excited for the changes! Thank you for leaving us a review and for taking the time!

8/10 – Gut

Ross

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
They are remodeling but otherwise very good.
Aufenthalt von 2 Nächten im März 2024
Antwort von Julie Parker, Manager am 2. Apr. 2024
Thank you for taking the time to leave us a review! We appreciate your business and hopefully you will return to see the finished product. Safe Travels!

6/10 – Okay

Terry

Geschäftlich gereist
Gut: Ausstattung
Rooms need updating, tv’s small and adjustment broken.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Julie Parker, Manager am 26. Feb. 2024
Thank you for taking the time to leave us a review. The hotel is going through lots of updates and changes. More to come in the near future! Safe Travels!

10/10 – Hervorragend

Jenny

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hockey mom
I had stayed here many years ago and had low expectations for this stay. I was pleasantly surprised by the remodeled rooms. My bed was extremely comfortable. You can hear chatter in hallways and other rooms. Bathrooms upgraded nicely. Very nice staff!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julie Parker am 1. Feb. 2024
Thank you for taking the time to leave us a review! We are pleased that you enjoyed your stay with us. Great things still to come! Safe Travels!

2/10 – Ungenügend

Timothy

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
The rooms are dirty and as if under construction. The first two rooms we were sent to we unclean and one room with unmade bed. The third room seems to have clean bed but disgusting couch and blinds taped to window. What a dump!
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julie Parker am 1. Feb. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

8/10 – Gut

Alison

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Exterior and bathrooms have been updated. They need to update the beds/bedding. Couches were a little beat up and our “curtain” was a paper beveled sheet taped to the top and it wasn’t even the size of the window.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julie Parker am 18. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

6/10 – Okay

Andy

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate you staying with us!

2/10 – Ungenügend

Jack

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Not worth it at all…
There was no one at the front desk, and when they got there they gave us one key to a room that already had a guest in it. They seemed very upset to have to fix this. The room was filthy.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

6/10 – Okay

Verifizierter Reisender

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
No ice makers in hotel were working. Hopefully they were in the middle of construction with our room. The smell was terrible in hallway. Dirty carpets in rooms and hallway. Just a weird vibe going on, so I am assuming they are under construction for updates.
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

10/10 – Hervorragend

Dan

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I had to leave to work at 4:30 AM and breakfast available when I was awake at 4 AM!
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We are happy to be able to accommodate your breakfast time!

2/10 – Ungenügend

Lorie

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
The rooms were abolutely filthy, beds are from the eighties and couch in room was so so so dirty, recliner in room arms were broken,paper shades on windows were ripped and had holes and did not cover the entire window
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

2/10 – Ungenügend

Richard, Stacy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Housekeeping opened room doors without knocking 3 hours prior to checkout. Front desk clerk was rude and disrespectful to customers when questioned about this. We will never stay at this hotel or recommend it. Take this hotel off your list Expedia!!!!!!!
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Julie Parker am 9. Jan. 2024
Thank you for taking the time to leave us a review. We appreciate your time and are working to make improvements inside and out. Safe Travels!

4/10 – Schlecht

Michael

Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Julie Parker, Manager am 13. Nov. 2023
Thank you for taking the time to leave us your feedback. We appreciate your time! Safe Travels!

6/10 – Okay

Alex

Geschäftlich gereist
Verbesserungswürdig: Personal & Service
A
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Julie Parker, Manager am 30. Okt. 2023
Thank you for taking the time to give us a rating! We appreciate your time!

10/10 – Hervorragend

Mashon

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
I’ve been here for work going on two months now, everyday has been perfect.
Aufenthalt von 7 Nächten im Oktober 2023
Antwort von Julie Parker, Manager am 24. Okt. 2023
Thank You Mashon!!! We appreciate you staying with us!!!

8/10 – Gut

Charles, Fort Collins

Aufenthalt von 1 Nacht im September 2023
Antwort von Julie Parker, Manager am 16. Okt. 2023
Thank you Charles for taking the time to leave us a review! We appreciate your business! Safe Travels!

4/10 – Schlecht

Terry

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit
Have stayed here previously. Usually pretty good. Tv didn’t work so the brought new one in. Heat didn’t work set to 85 and lucky if it was 65 degrees in room. Looked like brown fecal matter splattered on wall.by toilet and tissue dispenser. Definitely having housekeeping and maintenance issues.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Julie Parker, Manager am 13. Okt. 2023
Hello Terry, I am so sorry to hear that your room was not up to our standards. I have spoken with housekeeping about this. I also checked on the thermostat. It was on the AC setting instead of Heat so we have taken care of this too. Thank you for taking the time to leave us a review and your comments. It gives us a chance to make changes and corrections. Safe Travels!

6/10 – Okay

Kris, Plummer

Aufenthalt von 1 Nacht im September 2023
Antwort von Julie Parker am 2. Okt. 2023
Thank You for taking the time to leave us a review!

8/10 – Gut

Aldora

Gut: Sauberkeit und Personal & Service
I liked the ground floor room but the room had a musty odor when I opened the door. I had Lysol spray with me and I used it to clear the sir
Aufenthalt von 1 Nacht im September 2023
Antwort von Julie Parker am 11. Sept. 2023
Thank you for taking the time to leave us a review!I will check on the musty smell. Thank you for staying with us. Safe Travels!

8/10 – Gut

Roxann

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent place to stay
Aufenthalt von 1 Nacht im September 2023
Antwort von Julie Parker am 11. Sept. 2023
Thank you for taking the time to leave us a review. We appreciate you staying with us! Safe Travels!

8/10 – Gut

Joan

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Its located near a trailer park and it seemed like there was a great deal of questionable people in the area so we didnt feel safe to walk around. Good location to bars and we had a great meal at the Brickhouse bar
Aufenthalt von 1 Nacht im September 2023
Antwort von Julie Parker am 11. Sept. 2023
Thank you for taking the time to leaving us a review. We appreciate your business! I will contact the Brickhouse and let them know that you had enjoyed your meal!! Safe Travels!

10/10 – Hervorragend

LYLE

Gut: Sauberkeit und Personal & Service
Nice room, good breakfast. The only problem was the lack of an elevator.
Aufenthalt von 1 Nacht im August 2023
Antwort von Julie Parker am 31. Aug. 2023
Thank You Lyle for staying with us and taking the time to leave a review. I do apologize for the lack of an elevator. We appreciate your business! Safe Travels!

8/10 – Gut

Lee

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Comfortable
Aufenthalt von 1 Nacht im August 2023
Antwort von Julie Parker, Manager am 30. Aug. 2023
Thank you for staying with us and taking the time to leave us a review!! Safe Travels!!

6/10 – Okay

John

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Zustand der Unterkunft
the room was at 78 degrees for several hours. The alarm clock snooze didn't work. the new hair dryer plug didn't fit the bath room socket.
Aufenthalt von 1 Nacht im August 2023
Antwort von Julie Parker am 30. Aug. 2023
Thank you for letting us know about these issues! We have been working on resolving!! Thank you for staying with us. Safe Travels!!

10/10 – Hervorragend

Wesley

Aufenthalt von 1 Nacht im August 2023
Antwort von Julie Parker am 30. Aug. 2023
Thank you for staying with us and sharing your rating!! Safe Travels!!

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nice place to stay
Nice place to overnight, friendly staff, easy checkin, clean room, good breakfast and good quiet location.
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Julie Parker am 3. Aug. 2023
Thank you for taking the time to leave us a reveiw! We are very pleased that you had an enjoyable stay with us!! Safe Travels!

8/10 – Gut

Pat

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
If in town I would stay there again
Not many choices in town, but this location was very good with the amenities, the cleanliness, and the proximity to town and businesses. Just don't open the curtain to look west as it's just an old semi-truck graveyard and warehouse. But the location is safe.
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Julie Parker, Manager am 26. Juli 2023
Thank you for taking the time to leave us a review! We have been working to make great improvements and we are happy that you had a nice stay!

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Aufenthalt von 1 Nacht im Juli 2023
Antwort von Julie Parker, Manager am 26. Juli 2023
We appreciate you taking the time to leave us a review!Thank you for staying with us!!

8/10 – Gut

JOHN

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Julie Parker am 20. Juli 2023
Thank you for taking the time to leave us a review! We hope you enjoyed your time in Roseau!

4/10 – Schlecht

Karen

Aufenthalt von 1 Nacht im Juli 2023
Antwort von Julie Parker am 30. Aug. 2023
Thank you for taking the time to leave us your rating! Safe Travels!

2/10 – Ungenügend

Michael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was under repair. Molding was missing painters tape still on the walls. Tv falling off tge walls. Tried to put elderly parents with walker up stairs with no elevator
Aufenthalt von 2 Nächten im Juli 2023
Antwort von Julie Parker am 20. Juli 2023
Yes, you are correct in that we have been under construction of brand new bathrooms! I understand that we were able to switch your room to first floor because true, we do not have an elevator. We are excited for the improvements being made here at the property. I do apologize for any inconvenience that this may have caused you. We always want the best experience possible for our guests!

10/10 – Hervorragend

Mari Beth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Hotel
The only thing I can think of that I didn’t care for was the lawn mowing at 8:00 am. And trimming the edges. I wanted to sleep in until nine. The inside staff were great. I will definitely stay there again.
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Julie Parker, Manager am 14. Juni 2023
Thank you so much Mari Beth!! We will see what we can do about lawn care service! We appreciate you taking the time to leave us a review. Safe Travels!

8/10 – Gut

Richard

Aufenthalt von 1 Nacht im Juni 2023
Antwort von Julie Parker am 20. Juli 2023
We appreciate you taking the time to leave us a review!Thank you and we hope you enjoyed your stay in Roseau!

8/10 – Gut

Henry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Good clean motel and friendly service
Good place to stay. Good breakfast. Front desk was very good and helpful! Needed a place to plug in my trolling motor batteries to charge and he directed us to back of motel out of site to plug in, thanks!
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Julie Parker am 30. Mai 2023
Thank You Henry! We appreciate your time in leaving us a review!

8/10 – Gut

BONNIE, WESLACO

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Julie Parker, Manager am 28. Juni 2023
Thank You Bonnie!!!

8/10 – Gut

Charm

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The room we got was musty and smelled awful. It triggered my allergies. I asked to be moved to another room and they were able to accommodate us. But the 2nd room doesn't look to have been cleaned since there were hair all over the bathroom floor and shower.
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Julie Parker, Manager am 18. Mai 2023
I do apologize for the state of your room. As you were here you probably noticed all of the construction going on. We are making major improvements to the property! We appreciate you taking the time to share your experience and the chance to make even more improvement!

8/10 – Gut

MICHEAL, Statesville

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Satisfied
Aufenthalt von 23 Nächten im April 2023
Antwort von Julie Parker am 9. Mai 2023
Thank you for taking the time to leave us a review! We appreciate your opinion!!

8/10 – Gut

Kian

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2023
Antwort von Julie Parker am 5. Mai 2023
Thank You Kian for taking the time to leave us a review!! We appreciate your time and opinion of us!!

10/10 – Hervorragend

Michelle, Woodbury

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
The continental breakfast was good.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker am 1. Mai 2023
Thank you for taking the time to leave us a review!!We appreciate you taking the time and also for staying with us!

8/10 – Gut

kelsey lynn

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
There was continental supper and breakfast. The room was ready early. We were only supposed to get a queen size bed and we got two beds which was great. The staff was friendly only thing they could use new beds.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker am 1. Mai 2023
Thank you for taking the time to leave us a review! We have started changing our beds! We are also doing lots of other improvement projects that will totally change the hotel! We appreciate you staying with us and value your opinion!

6/10 – Okay

Randy

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service
It was a hotel within our price range. Staff needs to learn customer service. Interaction with them was non existent.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker, Manager am 27. Apr. 2023
I'm so sorry Randy, we will definitely make improvements on our customer service!

10/10 – Hervorragend

Dorothy

Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker, Manager am 27. Apr. 2023
Thank You Dorothy! We appreciate your time!

4/10 – Schlecht

Chris

Mit der Familie gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Looks ok, but smells terrible
Hotel is decently clean and up to date, but it smells. Musty/Mildew smell everywhere. Suspect smell is coming from ventilation systems, probably haven't been cleaned or serviced in years. Could tell they hadn't cleaned up breakfast nook from before as the garbage was right full from the day(s) before. Staff doesn't seem engaged or seem to care.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker, Manager am 25. Apr. 2023
I am so sorry Chris that you did not have a great experience. I am sharing your review with my whole staff. We will be undergoing remodeling at the end of this week so great things to come. Thank you for giving us the opportunity to correct our issues. We appreciate your review!

8/10 – Gut

Richard

Mit einer Gruppe gereist, Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The front desk staff not friendly. The entrance to the lobby smelled meldewy. The room was out dated, but clean. Breakfast was good. The location in town is excellent. Overall it was a good stay.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker, Manager am 18. Apr. 2023
Richard, Thank you for taking the time to leave us a review! I will be speaking with my staff about your check in experience. We have many upgrades coming in the near future for the hotel. We are very excited to be fixing some of the things you mentioned. Safe Travels!

6/10 – Okay

Terry

Geschäftlich gereist
At one time was a very nice property but has degraded. Bathroom was dirty. Dried urine on the toilet that cleaned off easily. Tv smaller than a computer monitor. Breakfast ok.
Aufenthalt von 1 Nacht im April 2023
Antwort von Julie Parker, Manager am 12. Apr. 2023
I'm very sorry to hear this and I will address Housekeeping immediately. We have big changes coming to the hotel and are very excited for the upgrades! Thank you for staying with us and sharing these issues. I appreciate the chance to address and fix problems! Safe Travels!

4/10 – Schlecht

Reynold

Verbesserungswürdig: Zustand der Unterkunft
Won’t stay again
Back parking lot door was broken so it wouldn’t lock and our room had an odor.
Aufenthalt von 1 Nacht im März 2023
Antwort von Julie Parker, Manager am 3. Apr. 2023
Thank you for taking the time to leave us a review. The hotel is under new ownership and much needed upgrades and improvements are already underway! We are very excited to see all of the new changes. We appreciate you staying with us! Safe Travels!

10/10 – Hervorragend

Scott

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice place to stay, was a little out of my way but well worth it!
Aufenthalt von 1 Nacht im März 2023
Antwort von Julie am 28. März 2023
Thank you so much for staying with us and taking the time to leave a review, we appreciate your time!

10/10 – Hervorragend

Amy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Room was great. Better than expected. There was feces in the pool. Hot tub not in service. Other quests children running up and down the hallways all night and early morning, yelling and screaming. That ruined our stay.
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Julie Parker am 30. Jan. 2023
Thank you for taking the time to leave us a review. I 100 percent agree with you about the kids running and noise. When we have hockey here (which is every weekend through the winter) we do the best we can to control it. I do apologize for this ruining your stay.