Außenbereich
Verfügbarkeit prüfen

Bewertungen von Hilton Garden Inn Rome Claridge

4 out of 5
Hilton Garden Inn Rome Claridge
Viale Liegi 62, Rome

Bewertungen

8,4

Sehr gut

99 von insgesamt 245 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
106 von insgesamt 245 Gästebewertungen haben eine Bewertung von 8 - Gut" "
28 von insgesamt 245 Gästebewertungen haben eine Bewertung von 6 - Okay" "
11 von insgesamt 245 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
1 von insgesamt 245 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,6/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Klaus

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Es war sehr kalt im Zimmer 16grad!!!!!
Aufenthalt von 2 Nächten im Mai 2019

8/10 – Gut

A., Colonia

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hallo :) wir sind von Hilton gewohnt, dass die Sauberkeit im Bad & Zimmer 1A Zustand hat ;) in Rom war Bad nicht Optimal, es waren auch keine Zimmer Schuhe Vorhanden, man müsste mit nackte Fuß rum laufen, was nicht optimal ist ! Team & Personal 1A & freundlich, Frühstück Umfangreich & Bahn & Bus in alle Richtungen Optimal !
Aufenthalt von 5 Nächten im September 2018

8/10 – Gut

Chris, Hamburg

Gut: Personal & Service und Zustand der Unterkunft
Toller Ausblick vom Balkon
Das Zimmer war zwar recht klein, aber der Balkon, von dem aus man morgens die Sonne aufgehen sieht und die Berge sieht, die sonst kaum einer in Rom sehen kann... das war grandios. Und statt Mini-Bar (kann man sich alles an der Rezeption besorgen) gibt es einen Kühlschrank. Selbst im März war das auch nötig!

10/10 – Hervorragend

Betty, Sachsen

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Zentral, sauber u freundliches Personal
Für "römische Verhältnisse" zentral gelegenes Hotel, sehr sauber, belegten zum Jahreswechsel als Gruppe 3 Zimmer auf unterschiedlichen Stockwerken u keines der Zi. wirkte abgewohnt. Sehr freundliches Personal, was auch jeden Extrawunsch ermöglichte. Leckeres Frühstücksbuffet, Möglichkeit sich Waffeln selbst frisch zuzubereiten, Tipp: Kaffeespezialität beim Kellner extra ordern - der Kaffee aus dem Automat ist ungenießbar.

6/10 – Okay

ILdS, Hamburg

Verbesserungswürdig: Personal & Service
Kein Hilton Standart
Wir waren im Juni 2013 für 4 Nächte in diesem Garden Inn. Kein sehr freundlicher Empfang, es wurde nur notdürftig Erklärt und teilweise auch erst auf Nachfrage. HHonors Gold Member haben das Frühstück inklusive, sonst kostet dies 12€ extra und ist den Preis nicht wert. Fast nur süsse Sachen, Kaffee und Tee kommen aus einem Automaten und die Säfte sind Instant mit Zucker. Kuchen und Teilchen so weit das Auge reicht. Nicht durcher Bacon, wässriges Ei und Würstchen. Da sollte man lieber gegenüber beim Supermarkt einkaufen. Billiger und besser. Lediglich an Tagen wo Kreuzfahrtgäste mit im Hotel sind wird das Essen etwas vielfälltiger und besser. Gute Anbindungen an die Tram, aber sehr heiss und ungemütlich. Das Housekeeping musste von uns immer extra daraufhingewiesen werden das unser Zimmer zu reinigen ist. Von alleine war bis 1300h nie jemand auf die Idee gekommen sauber zu machen! Einzigst positive: der super Park fast direkt vor der Tür! Hier lohnt sich ein Spaziergang zur und durch die Villa Bourgese! Das Hotel ist aber nicht ernsthaft zu empfehlen!

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

8/10 – Gut

Martha

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fijn hotel met goed en vriendelijk personeel. Ontbijt was prima. Diner viel tegen
Aufenthalt von 3 Nächten im April 2024
Antwort von Stefania Pesci - Reviews Manager am 15. Mai 2024
Dear Martha,Thank you for your review. We're delighted you enjoyed your stay and found our staff friendly. It's great to hear that you were pleased with the breakfast. We're sorry the dinner did not align with your personal tastes. We understand that dining preferences vary, and we appreciate your feedback as it helps us improve.We hope to welcome you back soon and provide an even better experience.Best regards,Stefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

ANDREA GUADALUPE

Aufenthalt von 1 Nacht im April 2024
Antwort von Stefania Pesci - Reviews Manager am 21. Mai 2024
Dear Andrea,Thank you for your perfect 5/5 rating and for choosing our hotel for your stay.We can't wait to welcome you back again in the future. Best regards,Stefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Jose, Santiago

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Breakfast! Excellent!
Aufenthalt von 3 Nächten im März 2024
Antwort von Stefania Pesci - Reviews Manager am 8. Apr. 2024
Dear Jose,Thank you very much for your feedback. We are delighted that our breakfast met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 – Hervorragend

Andrea Antonio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nicer Hotel and Place
Aufenthalt von 2 Nächten im März 2024
Antwort von Stefania Pesci - Reviews Manager am 2. Apr. 2024
Dear Andrea,Thank you very much for your positive feedback. We are delighted we met your expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 – Okay

Helen

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Not enough outlets Kind of compact Their phone services goes to voicemail and not in English
Aufenthalt von 2 Nächten im März 2024
Antwort von Stefania Pesci - Reviews Manager am 25. März 2024
Dear Helen,Thank you for bringing your concerns to our attention. We'll certainly look into improving these aspects to enhance our guests' experience.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing helpful staff especially Megan and Sara. Nice property, conveniently located to tram and bus lines. Could use bigger elevators though. My wife and I would barely fit carrying 2 check in size luggage.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Stefania Pesci - Guest Reviews Manager am 26. Feb. 2024
Dear Guest,Thank you for your feedback! We are delighted to hear that you found our staff, particularly Megan and Sara, to be amazing and helpful during your stay. Your comment about the elevators is duly noted, and we apologize for any inconvenience caused. We will certainly take this into consideration for future improvements. We hope to welcome you and your wife back again soon.Kind regardsStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

FRANCISCO

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Gran hotel
Excepcional
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Stefania Pesci - Guest Reviews Manager am 2. Feb. 2024
Estimado Francisco,Gracias por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.Saludos cordialesStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

FRANCISCO

Aufenthalt von 1 Nacht im Januar 2024
Antwort von Stefania Pesci - Guest Reviews Manager am 22. Jan. 2024
Dear Francisco,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

ROSA

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Mi sono trovata benissimo! Sono riuscita a lavorare anche nrlla sala apposita
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Stefania Pesci - Guest Reviews Manager am 18. Jan. 2024
Gentile Rosa,La ringraziamo per la recensione. Siamo felici che si sia trovata benissimo nella nostra struttura. La sua soddisfazione ci ripaga di ogni sforzo.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Friendly and kind staff - front desk, cleaners and restaurant staff. Had nice interactions with all of them. Room was lovely and breakfast had a great variety of food. There was only 1 plug socket and 1 usb, in the room i was in - which was fine for me. The hotel is in a beautiful area, very close to a bus stop, where you can go directly to the centre of Rome - takes 15-30 minutes depending on the area you go to. Overall would definitely recommend if you want a hotel that is in a nice quiet area, but close enough to the centre of Rome.
Aufenthalt von 3 Nächten im Dezember 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 11. Dez. 2023
Dear Lauren,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our staff friendly and kind, and that you had pleasant interactions with everyone. It's wonderful to hear that you would recommend our hotel, especially appreciating its location.We look forward to hosting you again on your future visits.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

W

Gut: Sauberkeit und Personal & Service
Great
Aufenthalt von 1 Nacht im November 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 4. Dez. 2023
Dear Guest,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Mary, Lansing

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
na
Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 4. Dez. 2023
Dear Mary,Thank you very much for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Ann-Sophie

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Utmärkt hotell med bra standard. Sköna sängar och trevlig personal. Rekommenderas som hotel i Parioli.
Aufenthalt von 2 Nächten im November 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 22. Nov. 2023
Dear Ann-Sophie,Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our hotel excellent and of a high standard. It's great to know that the comfortable beds and friendly staff contributed to a pleasant experience.We look forward to welcoming you back on your next visit.Best regards,Stefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im November 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 9. Nov. 2023
Dear Guest,We thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Robert, Daly City

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very good front desk staff
Aufenthalt von 2 Nächten im November 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 7. Nov. 2023
Dear Robert,We appreciate your positive feedback about our front desk staff! Thank you for taking the time to share your experience. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 – Okay

Maria, Miami

Aufenthalt von 2 Nächten im Oktober 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 3. Nov. 2023
Dear Mara,Thank you for your rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Rosanna

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was our last stop in our Italy trip and we were very happy we stayed here. The rooms were clean and beds were very confortable. Great location, close to the centre of rome with a short taxi ride. Very happy we did not stay in the centre of room as its flooded with tourist. This was the perfect location. There is a cafe just across the street and many options for lunch and dinner walking distance. Shoutout to Megan at the reception! Thank you for awnsering all of our questions and for a quick and efficient check in. Very friendly!
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Stefania Pesci - Guest Reviews Manager am 24. Okt. 2023
Dear Rosanna,Thank you for sharing your positive experience during your stay with us. We are thrilled to hear that you had a pleasant time in Rome and enjoyed your stay at our hotel. We are delighted that you appreciated the assistance provided by Megan. We'll be sure to pass on your kind words to her.We hope to have the pleasure of hosting you again in the future.Kind regardsStefania PesciGuest Reviews Hilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Joyce

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoy my stay her every time I am in Rome!
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Stefania Pesci - Guest Relations am 6. Okt. 2023
Dear Joyce,Thank you for your feedback. We are happy that you enjoyed your stay with us!We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

charles

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Convenient for our needs
Aufenthalt von 3 Nächten im September 2023
Antwort von Stefania Pesci - Guest Relations am 13. Sept. 2023
Dear Charles,Thank you for your feedback. We are delighted to know that our property was so suited to your needs.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Giacomo

Aufenthalt von 1 Nacht im September 2023
Antwort von Stefania Pesci - Guest Relations am 5. Sept. 2023
Gentile Giacomo,La ringraziamo per l'ottima valutazione.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Fantastic Concierge At Night 1 But WIFI Issue
We stayed here for 3 nights. The 1st night, we were greeted and checked-in by a wonderful lady who was so well-spoken, so detail-oriented, welcoming, and overall was excellent and so helpful, she even gave us guidance where the tabacaria was and recommendations to the next door restaurant with a free complimentary appetiser for us four guests. Sadly, the rest of our stay, the concierge changed and the service was just transactional and lack-luster. Don't get me wrong, the place was great. It was clean, not outdated, good provisions of towels, toiletries, there was a safe and a small fridge (which wasnt super cold but cooled drinks enough). The breakfast buffet had a make-your-own waffle machine which was the highlight, and the location was really good if you're in Rome for sight-seeing. However, at the last night of our stay, the wifi was down up until we checked out. It's very challenging for tourists to have no wifi in their hotel especially as we were already running out of mobile data. The concierge just could not be bothered anymore at that point, I assume all guests filed complaints about the wifi already. So, we decided to check out earlier just to get wifi in the airport. Would have been a really excellent stay if it had not been for the stark contrast in service quality and wifi issue.
Aufenthalt von 3 Nächten im August 2023
Antwort von Stefania Pesci - Guest Relations am 21. Aug. 2023
Dear Guest,Thank you for sharing your detailed feedback about your recent stay. We're glad to hear that you had a positive initial experience with our staff, and we appreciate your compliments on our accommodations, amenities, and breakfast offerings. Consistency in service is incredibly important to us, and we regret that the change in concierge impacted your overall experience. We understand that reliable Wi-Fi is essential for travelers, and we're truly sorry for the inconvenience caused by the outage during your last night.Your feedback is valuable to us, and we're sorry that your experience wasn't flawless as expected. We appreciate your compliments as well as your constructive criticism, and we hope that if your travels bring you back to the area, you'll consider staying with us again.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Solid hotel stay
This is a straightforward comfortable and clean hotel. The staff was helpful and professional. The location is further away from Rome center than I expected and not very easy to get to by bus as the buses do not arrive/depart on time nor later in the evening. Plan to spend a minimum of 20 euro for a cab back to/from the hotel to historical sites i.e. Colosseum or Pantheon.
Aufenthalt von 3 Nächten im Juli 2023
Antwort von Stefania Pesci - Guest Relations am 9. Aug. 2023
Dear Guest,we thank you for your review. WE are glad that you appreciated the service orvided by our staff and found our hotel comfortable and clean. We are sorry our location was not convinient to your needs.We look forward to have the opportunity to host you againBest regardsStefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group – Roma

2/10 – Ungenügend

Lisa

Aufenthalt von 1 Nacht im Mai 2023
Antwort von Stefania Pesci - Guest Relations am 24. Juli 2023
Dear Lisa,We appreciate your feedback.We hope to have a chance to welcome you back in the future.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 – Okay

Bernard

Gut: Sauberkeit
Verbesserungswürdig: Personal & Service
Not worth the price, nor the rate...
The hotel is not worth the price. The concierge could not be relied upon. Free breakfast was cheap, the balcony, although huge, had no flowers in the pots, and was not user friendly.
Aufenthalt von 5 Nächten im Mai 2023
Antwort von Stefania Pesci - Guest Relations am 6. Juni 2023
Dear Bernard,Thank you for taking the time to share your feedback. We are sorry to hear that you felt the service delivered by our team didn't meet the standards expected of us and are proud of. Your feedback will be reviewed with our team to ensure consistent quality service.We take note of your remarks regarding the breakfast and balcony. Your comments are valuable to us and help us strive for better guest experiences.We hope to have the opportunity to provide you with a better stay in the future.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Tawanna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I loved the customer service they were informative they smiled and they knew people by their names. They remembered conversations they’ve had over the phone. They were concerned about the well being of their consumers.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Stefania Pesci - Guest Relations am 29. Mai 2023
Dear Tawanna,Thank you very much for your nice review. We are glad to learn that you experienced excellent service from our team. We will share your wonderful comments with them.We look forward to seeing you again soon.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Nicole

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room is spacious with good layout and amenities. Hotel staff is friendly. The breakfast is nice especially, the waffles. First mid range hotel I came across that has a fresh orange juice machine for breakfast.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Stefania Pesci - Guest Relations am 22. Mai 2023
Dear Nicole,Thank you for your feedback. We are happy that you enjoyed your stay with us. It is rewarding to know we were able to help you start your day off on the right foot with the variety of options on our breakfast buffet and our orange juice machine.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

GERALD

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, excellent breakfast, convenient to some sites in Rome. Outstanding evening dining. I had some confusion about the hotel location upon getting off the city bus. It does not stand out from the view of the bus stop.
Aufenthalt von 4 Nächten im April 2023
Antwort von Stefania Pesci - Guest Relations am 19. Mai 2023
Dear Gerald,We thank you for your feedback. It's rewarding to know that you enjoyed your stay with us and we are delighted tho see that our dinner was particularly appreciated.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Amanda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful, luxurious, comfortable, clean room. Excellent staff.
Aufenthalt von 2 Nächten im Mai 2023
Antwort von Stefania Pesci - Guest Relations am 9. Mai 2023
Dear Amanda,Thank you for taking the time to give your opinion about your stay with us.We are pleased to read your kind comments about our luxurious and clean rooms and our excellent staff. It would be a pleasure to welcome you back on your next visit to Rome.Best regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Manoj

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Hotel is well connected by tram and buses and so transportation facilities excellent. Room is good, bathroom is spacious and good breakfast spread. I would have liked better, if the staff gave out all transport facilities with Route Nos at the time of check in itself, so that the guests are aware, from the start of the stay.
Aufenthalt von 3 Nächten im April 2023
Antwort von Stefania Pesci - Guest Relations am 3. Mai 2023
Dear Manoj,Thank you for your kind review. We are delighted to know that every aspect of our hotel was truly appreciated. We work hard to make sure that every guest feels welcome and satisfied during their entire stay, so we appreciate you’re letting us know what we can do to make your stay perfect.We look forward to welcoming you back.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Agnès

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023
Antwort von Stefania Pesci - Guest Relations am 12. Apr. 2023
Dear Agnès,Thank you for your rating!We hope to see you again soon.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Khaled

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great
Aufenthalt von 2 Nächten im März 2023
Antwort von Stefania Pesci - Guest Relations am 23. März 2023
Dear Khaled,Thank you very much for your positive feedback.We apprecitae your support and hope to see you again soon.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Camera esageratamente piccola, stretta e angusta,
La struttura è situata in una zona centrale e tranquilla, il personale è molto gentile e disponibile, la colazione ricca e abbondante. Purtroppo la camera che mi è stata riservata, pur dotata di un letto queen e presentata per 2 persone, era terribilmente piccola: il letto occupava praticamente l'intera area della stanza, lasciando spazio solo per uno stretto ripiano su cui era alloggiata la tv a schermo invero anche molto ampio per le dimensioni della camera, ed un angusto mini tavolino triangolare praticamente inservibile con una sola sedia. Il bagno, sia pure sufficientemente ampio e dotato di una doccia ben strutturata, presentava un lavandino molto piccolo allocato in uno spazio angusto e senza alcun ripiano portaoggetti. Insomma la stanza, per quanto tranquilla, ordinata e pulita, è risultata per niente confortevole e assolutamente non degna di un hotel a quattro stelle e all'altezza del prezzo richiesto.
Aufenthalt von 1 Nacht im Dezember 2022
Antwort von Stefania Pesci - Guest Relations am 16. Dez. 2022
Gentile Ospite,La ringraziamo per il cortese contributo. Siamo davvero dispiaciuti che la camera assegnatale non abbia corrisposto alle sue aspettative in termini di dimensioni e ci scusiamo per il disagio che ne è scaturito. Ci fa comunque piacere che abbia apprezzato la tranquillità e la pulizia dei nostri ambienti, così come la disponibilità del nostro personale e la ricca colazione. Ci auguriamo che questi aspetti positivi possano rappresentare un incentivo a sceglierci nuovamente. Saremo felici di assegnarle una camera che possa soddisfarla pienamente.In attesa di riaverla come ospite le auguriamo buon Natale ed un felice anno nuovo.Cordiali salutiStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

10/10 – Hervorragend

Ugo

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
the window broke in my room and the staff upgraded me to a superior room. Really great
Aufenthalt von 2 Nächten im November 2022
Antwort von Stefania Pesci - Guest Relations am 28. Nov. 2022
Dear Ugo,Thank you for sharing your opinion of your recent stay.The comfort and satisfaction of our guests are extremely important to us, so we appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back again.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

4/10 – Schlecht

B Jeannette

Aufenthalt von 4 Nächten im November 2022

8/10 – Gut

Karen

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff were very helpful, they arranged a airport shuttle for us
Antwort von Stefania Pesci - Guest Relations am 10. Nov. 2022
Dear Karen,Thank you very much for your positive feedback. Your kind remark about our supportive staff is greatly appreciated.We look forward to welcoming you back.SincerelyStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

6/10 – Okay

Julianne

Gut: Sauberkeit
Noise in the hallway was loud - could hear everything very clearly. This left us feeling like others outside our room could hear us inside the room clearly.
Antwort von Stefania Pesci - Guest Relations am 7. Nov. 2022
Dear Julianne,Thank you for your feedback. We're disappointed your stay with us was not so ideal. Our main goal is to make sure everyone feels at ease and we are terribly sorry that you felt otherwise. We hope you will give us another chance to regain your trust on your next visit. We will be sure to host you in a quieter area of the hotel so as to respect your sensitivity.Kind regardsStefania PesciGuest RelationsHilton Garden Inn Rome ClaridgeRoscioli Hotels Group - Roma

8/10 – Gut

Mohammed

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Well organised and friendly staff. Room was clean. Wonderful bed. However, missed basic cutlery, extra chair and stationary. TV channels in English almost none (!). Issues with sound on all English channels. Needed technical assistance to fix.
Aufenthalt von 3 Nächten im August 2022
Antwort von Stefania Pesci - Guest Relations am 17. Aug. 2022
Dear Mohammed, Thank you for reviewing your stay with us! we are glad you enjoyed your stay. We are sorry for the issue with english channel. In this period an upgrade of the digital tv system is often required , we regret for not have been promptly.We have duly noted your remark concerning the lacks in the room and we will look into the matter. It would be a pleasure to welcome you back on your next visit to Rome. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 – Gut

Jane

Aufenthalt von 3 Nächten im Juli 2022

8/10 – Gut

kimberly

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
First time in Rome
Good location by tram. Air condition barely worked and I was uncomfortable at times as a result. Front desk staff were excellent.
Aufenthalt von 3 Nächten im Juni 2022
Antwort von Stefania Pesci - Guest Relations am 5. Juli 2022
Dear Kimberly, Thank you for choosing to stay with us during your recent visit to Rome. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future. Sincerely Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

10/10 – Hervorragend

LETICIA SANDRA

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
La ubicación esta cerca de la zona turistica, muy comunicado, muy buenas opciones de comida. El hotel confortable y seguro
Aufenthalt von 8 Nächten im Juni 2022
Antwort von Stefania Pesci - Guest Relations am 5. Juli 2022
Estimada Leticia Sandra, Le agradecemos sus comentarios. Nos alegramos de que haya sido una experiencia agradable y que la ubicación haya cumplido con sus expectativas. Esperamos tener la ocasión de haberla otra vez como nuestra huésped. Saludos cordiales Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 – Gut

Petri

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Taattua Hilton laatua. Aamupala erinomainen ja kaikki toimi kuten pitikin, varma valinta niin ei tarvi jännittää sitä millaiseen hotelliin on menossa
Aufenthalt von 3 Nächten im März 2022
Antwort von Stefania Pesci - Guest Relations am 4. Apr. 2022
Dear Petri, Thank you for your review. We are pleased that you were satisfied with the quality of our services. We look forward to welcoming you back again. Kind regards Stefania Pesci Guest Relations Hilton Garden Inn Rome Clardige Roscioli Hotels Group - Roma

8/10 – Gut

Maria

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Ottima posizione e tranquillo
Aufenthalt von 1 Nacht im März 2022
Antwort von Stefania Pesci - Guest Relations am 11. März 2022
Gentile Maria, La ringraziamo per la recensione. Siamo lieti che sia stata una piacevole esperienza. La aspettiamo in occasione del suo prossimo soggiorno. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

8/10 – Gut

vincenza

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2022
Antwort von Stefania Pesci - Guest Relations am 22. Feb. 2022
Gentile Vincenza, Grazie per aver valutato la nostra struttura. Ci auguriamo di riaverla come nostra ospite. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma

10/10 – Hervorragend

Antonia

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2022
Antwort von Stefania Pesci - Guest Relations am 22. Feb. 2022
Gentile Antonia, La ringraziamo per l'ottima valutazione. Ci auguriamo di riaverla come nostra ospite. Cordiali saluti Stefania Pesci Guest Relations Hilton Garden Inn Rome Claridge Roscioli Hotels Group - Roma