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Bewertungen von Motel 6 Rock Springs, WY

2 out of 5
Motel 6 Rock Springs, WY
2615 Commercial Way, Rock Springs, WY

Bewertungen

6,6
206 von insgesamt 918 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
258 von insgesamt 918 Gästebewertungen haben eine Bewertung von 8 - Gut" "
174 von insgesamt 918 Gästebewertungen haben eine Bewertung von 6 - Okay" "
116 von insgesamt 918 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
164 von insgesamt 918 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,0/10

Sauberkeit

7,6/10

Personal & Service

5,6/10

Ausstattung

6,6/10

Zustand der Unterkunft

5,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2019

4/10 – Schlecht

Verifizierter Reisender

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Ausstattung
Trotz Nichtraucherzimmerbuchung, roch es in unserem Zimmer nach Rauch. Sehr hellhörig.
Aufenthalt von 1 Nacht im August 2019

6/10 – Okay

Alexander

Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im August 2019

8/10 – Gut

peter

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Richtig gut für kleines Geld
Richtig gut für kleines Geld wäre die passende Beschreibung für einen prima overnight stay!
Aufenthalt von 1 Nacht im Mai 2019

4/10 – Schlecht

Thomas

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Ac didn't work and the room was discustingly filthy
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Jorge

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Bathroom toilet doesnt work. Heat doesnt work. Holes in the walls. One person in the front desk hiding in the back. Im a person that never complains or ever gets on any kinda of social media. But this place should not be on your web site.
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

Lisa

Mit Haustieren gereist, Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I am a female, traveling by myself, and the guy next to me, kept watching me
Aufenthalt von 1 Nacht im Mai 2024

2/10 – Ungenügend

jahna

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Unclean and staff charged additional fees. I about froze during the night. Heat did not work.
Aufenthalt von 1 Nacht im April 2024

2/10 – Ungenügend

Alan

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

Anthony

Gut: Personal & Service
Aufenthalt von 1 Nacht im März 2024

2/10 – Ungenügend

Carlyle

Mit einer Gruppe gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

6/10 – Okay

Verifizierter Reisender

Gut: Personal & Service
Aufenthalt von 1 Nacht im Februar 2024

4/10 – Schlecht

ricardo

Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

2/10 – Ungenügend

Robert

Mit der Familie gereist
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
No water at motel 6/no cancellation allowed
It has been a while since I wrote a bad review for a motel, but I had a big issue with this property. Arrived into town, booked a room minutes before pulling into the Motel 6, and tried to check in. The evening manager said that the water had been off for a while because of a frozen pipe (it is Wyoming in the winter) and that he recommended I cancel and stay elsewhere because there was no estimate of when the water would be running again. The plumber told me outside, when I was booking another room, that it would be a while and it would be wise to go elsewhere. The plumber and the front desk were in a small argument and it is after 9 PM; not a good sign. I contacted Hotels.com customer service the next morning and told them of the issue. The Motel 6 Rock Springs manager decided he was going to deny the request for my cancellation that could get my one nights stay money back. I do not think this is fair at all; that person knew about lack of water and I don't know how 2 people could have used the toilet, let alone shower or get a drink of water. Things happen, especially in frigid weather, and ethical businesses look beyond a cancellation policy and make things right. Sad that you decided to keep the money; you didn't really have a motel room to rent.
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

Ronald

Mit Haustieren gereist, Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Troy

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect cheap motel
It’s perfect!!!! It’s a cheap stay, all I needed.
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Papis

Gut: Sauberkeit und Personal & Service

6/10 – Okay

Casey

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Dezember 2023

2/10 – Ungenügend

Wahabo

Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
No receipt for client. Because of that company did not reimburse me.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 23. Nov. 2023
Dear Guest, I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We'll strive to do better.

4/10 – Schlecht

Beverly

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
The floors were dirty. We walked around in our socks and the bottom of the socks were blackened. Flimsy cheap washcloths. Outside area around door was dirty. Mattress on bed was uncomfortable. Very disappointed. Will not be staying there again.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 23. Nov. 2023
Dear Guest, I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We'll strive to do better.

2/10 – Ungenügend

marilyn

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Soap
The problems i reported could have been addressed. I was reminded of the discount. Soap is cheap. Elbow grease is cheaper. Neither have anything to do with remodeling.
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 23. Nov. 2023
Dear Guest, I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Thank you for bringing this to our attention. We'll strive to do better.

6/10 – Okay

Rachael

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Well. Not as clean as it could have been- everything was in disrepair- the water was hot but the water pressure was terrible- towels were stained and there was a heavy disinfectant smell to everything- it was inexpensive which was good-
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 21. Nov. 2023
Dear Rachael,We apologize for the inconvenience and are working on rectifying the issue. We recently ordered and put out new towels we can assure you they were washed properly but we are working on improving our linen. We appreciate you staying with us and hope to see you in the near future thank you for choosing motel 6 and staying with us.

4/10 – Schlecht

Sheree

Verbesserungswürdig: Personal & Service und Ausstattung
The manager was very rude and needs a few lessons in customer service and good manners.
Aufenthalt von 2 Nächten im November 2023
Antwort von Management am 19. Nov. 2023
Dear Guest,Thank you for reaching out we will look into rectifying the issue

2/10 – Ungenügend

Jackson

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty sheets the ac didn’t work smelled like mold
Aufenthalt von 1 Nacht im November 2023
Antwort von Management am 4. Nov. 2023
Dear Guest, We apologize for these inconveniences and discomforts and will work on rectifying the problem immediately thank you for staying with us and hope you reconsider us in the future.

2/10 – Ungenügend

Jesus

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awful
Heater made noises as If It was about to come rumbling down and the price was not charged correctly from Hotels.com . Called and was told that It would be compensated otherwise It would’ve been a huge Issue. The room was In terrible condition walls were peeling and bathroom door would not shut, but I had no choice but to stay because of how tired me and my family were.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 2. Nov. 2023
Dear Guest, We apologize any inconveniences and will look into addressing the issue immediately thank you for choosing Motel 6 and hope you can consider us in the future.

4/10 – Schlecht

Kali

Verbesserungswürdig: Sauberkeit
Aufenthalt von 10 Nächten im Oktober 2023
Antwort von Management am 29. Okt. 2023
Dear Guest, Thank you for your feedback hope to have you in the future thank you for choosing Motel 6

10/10 – Hervorragend

Matthew

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 19. Okt. 2023
Dear Guest, Thank you reaching out we appreciate you choosing us and hope to have you once again in the future.

4/10 – Schlecht

Vivian, Beaverton

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Curtains were not all the way hooked on the rod, no wash clothes, no soap, shampoo, etc. Refrigerator smelled and freeze was full of water, very few options on TV for children and not the cleanest. And, No coffee pot but did have a small microwave. No heat but the office furnished a space heater. Outside was not maintain and several piles of dog poop. And, for some reason he charged me about $20 less then i was quoted online, which made it a little more in comparison.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 19. Okt. 2023
Dear Guest, Thank you reaching out we appreciate you choosing us and will look into addressing the issues hope to have you once again in the future.

4/10 – Schlecht

Gwen

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Blankets smell like pet urine and had stains. Heat did not work and it was very cold. Bed was very hard and garbage all over the grounds outside.
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 12. Okt. 2023
Dear Guest, We apologize for you inconvenience and will look into rectifying the situation that you for choosing us and hope you consider us in the future

8/10 – Gut

Charyla

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Management am 29. Okt. 2023
Dear Guest, Thank you for your feedback hope to have you in the future thank you for choosing Motel 6

8/10 – Gut

Dennis

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
This is an older Motel 6 undergoing extensive renovation. Our room was the classic Motel 6 room, clean, comfortable and basic. No complaints. A good stay at Motel 6 price.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 19. Okt. 2023
Dear Guest, Thank you reaching out we appreciate you choosing us and hope to have you once again in the future.

4/10 – Schlecht

Daniel

Geschäftlich gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Komfort des Zimmers
No Heat/AC
We had two rooms, and the AC/Heat didn’t work in either.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 2. Okt. 2023
Hi Daniel,Thank you for staying at our hotel and for taking the time to write a review. Although your overallvisit was pleasant, we apologize for the difficulty you experienced with our service. Your sincerefeedback, including the comments about what we did right and areas where we can improve,helps us better our service, especially with the condition of the hotel, amenities, cleanliness. We have shared your concerns with the appropriate individuals, and we have taken action to ensure a better experience for future guests. We appreciate your patience and hope to see you again soon.

8/10 – Gut

Margaret

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Employee, Ram, was friendly andhelpful. Above and beyond.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 2. Okt. 2023
Dear valued guest,Thank you for selecting our hotel for your recent visit to our area. We are continually craftingenriching experiences for our guests through inspired service and our commitment to quality.Our team members strive to provide the best service, down to the smallest detail. We aredelighted that we achieved this during your visit. Thank you for the recommendation and welook forward to your next visit.

2/10 – Ungenügend

Roy

Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 2. Okt. 2023
Dear GuestThank you for staying at our hotel and for taking the time to write a review. Although your overallvisit was pleasant, we apologize for the difficulty you experienced with our service. Your sincerefeedback, including the comments about what we did right and areas where we can improve,helps us better our service, especially with the condition of the hotel, amenities, cleanliness, andbreakfast. We have shared your concerns with the appropriate individuals, and we have takenaction to ensure a better experience for future guests. We appreciate your patience and hope tosee you again soon.

2/10 – Ungenügend

Floyd S

Mit der Familie gereist
Reserved a room with two beds and when we arrived, they didn’t have one.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 2. Okt. 2023
Thank you for staying at our hotel and for taking the time to write a review. Although your overallvisit was pleasant, we apologize for the difficulty you experienced with our service. Your sincerefeedback, including the comments about what we did right and areas where we can improve,helps us better our service, especially with the condition of the hotel, amenities, cleanliness, andbreakfast. We have shared your concerns with the appropriate individuals, and we have takenaction to ensure a better experience for future guests. We appreciate your patience and hope tosee you again soon.

4/10 – Schlecht

Joseph

Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Rock and a hard place
While the staff is friendly they are not all skilled at their jobs, but make an effort. The Motel is in the process of renovation so some difficulties are not the fault of the facility. However working thermostats at this time of year is a complete requirement.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 24. Sept. 2023
Dear Guest, We apologize for any inconvenience and will look into addressing the issue we appreciate you choosing to stay wit us and home you will consider us in the future.

2/10 – Ungenügend

Lisa

Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
This motel is uninhabitable. Majority of the property is under renovation with holes in the walls to the exterior. The motel door was not working with the key card. Once in the room I quickly noticed every single towel in the room was dirty and stained, the bedding was also dirty, stained, and full of someone else’s hair. I stripped the bedding and towels and returned to the front desk. Staff were embarrassed and offered me some cleaner linens. After I remade my own room up, I quickly discovered there was no heat in the room (the temperature that night was 35°F) and I had to sleep in my jacket. It was FREEZING. This was a horrible stay. I expect a refund or deep discount. This stay did NOT meet the already low expectations for a cheap motel stay - it was filthy and freezing.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 24. Sept. 2023
Dear Guest, We apologize for any inconvenience and will look into addressing the issue we appreciate you choosing to stay wit us and hope you will consider us in the future.

2/10 – Ungenügend

James

Didn’t have my reserved room for me.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 25. Sept. 2023
Dear Guest, We apologize for any inconveniences, hope you will consider us in the future.

6/10 – Okay

Lisa

Mit dem Partner gereist
Verbesserungswürdig: Ausstattung
Always ask for one of the recently renovated rooms! Those are decent, with comfortable beds. We were in 205, which was satisfactory.
Antwort von Management am 22. Sept. 2023
Dear Guest, Thank you for choosing us we appreciate your input and hope to have you again in the near future.

4/10 – Schlecht

Lisa

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft
The heavyset man at the desk was arrogant and rude to my husband. It is cold here in late Sept, but he said they don’t turn on the heat til winter! He grudgingly gave us a heater, which flipped the breaker, and he was rude about flipping it back on again; we had to ask him again!
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 21. Sept. 2023
Dear Guest,I apologize for this inconvenience, we will look into addressing this issue and hope you can consider us later on thank you for reaching out.

4/10 – Schlecht

Fernando

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Avoid This Place.
Both towels were disgusting. One had a blood stain and the other had a huge circular tear towards a corner. Also, there was a trash can under the P trap in the bathroom because it leaked so badly. Here’s an idea: Fix the leak amd THEN give out the room. Also, the shower was not cleaned and the water pressure was terrible. After seeing that, I grabbed a sleeping bag out of the car and slept on top of the bed. By the way, the fact that they are remodeling has NOTHING to do with how poor the room was. Obviously, no one there cares if the shower is not cleaned and the P trap is cracked.
Aufenthalt von 2 Nächten im September 2023
Antwort von Management am 21. Sept. 2023
Dear Guest,I apologize for this inconvenience, we will look into addressing this issue immediately and hope you can consider us later on thank you for reaching out.

10/10 – Hervorragend

daniel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 21. Sept. 2023
Dear Guest,Thank you for choosing us we hope to see you again !

4/10 – Schlecht

Cindy

Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 21. Sept. 2023
Dear Guest,We will work on our performance so next time we can meet your needs. And hope you consider us in the near future.

10/10 – Hervorragend

Lisa

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Old motel that is kept clean within the limits of it’s age. Beds were decent! $59 as opposed to the $130-160/night options nearby was good value.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 17. Sept. 2023
Dear Guest,Thank you for choosing us and glad we could make your experience great hope to see you again!

8/10 – Gut

Scott

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 17. Sept. 2023
Dear Guest, Thank you for choosing us!

2/10 – Ungenügend

Maria

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Substandard
TV non operational, refrigerator non operational , blankets torn and had holes, no washcloths, telephone non operational
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 14. Sept. 2023
Dear guest, We apologize for the inconvenience caused, will look into and rectify it. Appreciate your feedback

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfectly clran. HVAC not functional, not a problem tonight.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 14. Sept. 2023
Dear guest, Thanks for choosing us for your stay. Appreciate your feedback

2/10 – Ungenügend

David

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Shower head broken, tv broken , dresser pulled from wall, worn out sheets, air conditioner bad. Tape on door to keep smell out. Horrible condition. WE DECLINED OUR STAY THERE. Manager showed no professional attitude.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 14. Sept. 2023
Dear guest, We apologize for the inconvenience caused, will look into and rectify it. Appreciate your feedback.

6/10 – Okay

Michelle

Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Ausstattung
Property was dated, as expected, so no issue there. Hair on the sink and one in bathtub. Noticed this morning the bathtub faucet had a steady trickle. I couldnt turn it off. When i checked in, i was told the AC only worked on low setting. I didn’t notice even that working.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 13. Sept. 2023
Dear Guest, Thanks for choosing us for your stay, will look into and rectify it.

10/10 – Hervorragend

Sulaiman

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great service for a great price
Host was excellent, room was clean, it did smell like cigarettes but not too bad.
Aufenthalt von 1 Nacht im September 2023
Antwort von Management am 12. Sept. 2023
Dear guest, Thanks for choosing us for your stay. Appreciate your feedback.