Frühstück und Abendessen

Bewertungen von Hilton Garden Inn Riverhead

3 out of 5
Hilton Garden Inn Riverhead
2038 Old Country Rd, Riverhead, NY

Bewertungen

8,6

Hervorragend

560 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
257 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
88 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
48 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
47 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,0/10

Sauberkeit

8,8/10

Personal & Service

8,4/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,8/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
Zimmer war ok aber kein Safe. Genügend Platz für 4 Personen war vorhanden. Bei Anreise waren aber nur Handtücher für 3 Personen und eine benutzte Shampoo-Flasche im Bad. Bei einer Zimmerleuchte war die Birne aus der Fassung gebrochen. Habern wir reklamiert und wurde dann auch behoben. Was aber gar nicht geht: Abends nach Rückkehr ins Zimmer war die Zimmertüre offen - offensichtlich von House-Keeping nicht richtig geschlossen. Zimmer hat keinen Safe, daher sehr schlecht. Es war aber noch alles da.
Aufenthalt von 2 Nächten im August 2019
Antwort von Gianna am 5. Okt. 2019
Hallo, es tut uns leid, dass wir einige der von Ihnen angesprochenen Probleme während Ihres Aufenthalts erfahren haben. Leider hat unser Hotel keine Safes im Zimmer, sondern einen Safe hinter dem Schreibtisch für die Gäste. Die Erfahrung, die Sie beschrieben haben, ist nicht typisch für das, was wir von unseren Gästen erwarten, wenn sie in unserem Hotel übernachten. Es tut mir leid, dass wir das nicht geschafft haben. Bitte kontaktieren Sie mich im Hotel, wenn Sie Ihren Aufenthalt weiter besprechen möchten, da ich gerne davon erfahren würde. Vielen Dank für Ihren Aufenthalt im Hilton Garden Inn Riverhead.

10/10 – Hervorragend

Rabea

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr gemütliches Hotel
Wir hatten ein Zimmer mit Whirpool, das Zimmer war sehr geräumig und sauber. Das Hotel bietet für den Preis sehr viel (Pool, Fitness, Tee/Wasser am Eingang) und wirkt sehr einladend, schon in der Eingangshalle fühlten wir uns sehr wohl. Wir absolut zufrieden mit dem Hotel!
Aufenthalt von 5 Nächten im Dezember 2017

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Your staff was very kind. The morning cook Andy was outstanding and the meal that he prepared was Five Stars 🌟 will definitely visit again.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 27. Mai 2024
Dear William,Thank you! It was a pleasure to welcome you to Hilton Garden Inn Riverhead, and we are delighted you enjoyed your stay. We know how important a great staff and delicious breakfast are, so we are thrilled you were impressed with our team and Andy's delicious meal. We look forward to welcoming you back on future visits to our area.

8/10 – Gut

Elizabeth

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed here from out of town for a fun birthday trip for myself with my daughter. We went had had our hair done and did some shopping. This hotel was very clean and affordable.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 27. Mai 2024
Dear Elizabeth,Your positive rating of Hilton Garden Inn Riverhead is much appreciated! We're delighted that our spotless, affordable accommodations made your birthday celebration special. Thank you for your kind praise and we hope you'll return.

10/10 – Hervorragend

luis

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Desiree

Mit dem Partner gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
the only thing that was wrong was the room i got had a jacuzzi but the jets were broke and at night i went down to get a drink and the little drink area was closed other then that not a bad spot to stay
Antwort von General Manager am 21. Mai 2024
Dear Desiree,Thank you for being our guest and sharing your feedback. We are concerned about the inconvenience you experienced with your accommodations and that you were not able to enjoy a drink at our bar. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. It is our hope you will allow us to welcome you back and show you a more improved experience.

10/10 – Hervorragend

Lauren

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

John

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very comfortable and warm feeling
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear John,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful five-star review. Our team works hard to ensure our guests feel welcome and have a comfortable stay, so they will be delighted to know you were impressed with everything we offer. We look forward to welcoming you back for another memorable visit.

8/10 – Gut

Dana

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was ok. The room was clean and staff friendly. The bed was uncomfortable and hard. For a room rate of $340 a night, breakfast should have been included! I have stayed at other Garden Inns and it was included.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 21. Mai 2024
Dear Dana,We appreciate you taking the time to share your thoughts. It's great to know that our attention to cleanliness and service impressed you. However, we apologize for any disappointment with the beds, and we'll keep your comments in mind. Please accept our apologies for any disappointment with the included amenities. They are noted online for your convenience. Should you be in the area again, please come back to see us.

10/10 – Hervorragend

Edward

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
comfortable and courteous. Enjoyed the goodie bag we received when checking in.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von General Manager am 13. Mai 2024
Dear Edward,Thank you so much for choosing to stay with us at Hilton Garden Inn Riverhead. Our goal is to provide every guest with comfortable accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. The pleasure was all ours, and we hope you'll choose to visit us again soon.

10/10 – Hervorragend

Nubia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

yamileth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Highly recommended!
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 8. Mai 2024
Dear Yamileth,Thank you for sharing your five-star review. There’s nothing better than knowing you enjoyed Hilton Garden Inn Riverhead so much you would recommend it to others. We look forward to you staying with us again when you return to our area.

6/10 – Okay

James, Wilmington

Gut: Personal & Service
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
Terrible bathroom and shower.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von General Manager am 6. Mai 2024
Dear James, We appreciate you sharing your feedback with us. We truly apologize for any concerns you had with the bathroom and shower. What you've described does not reflect the high level of quality we aim to provide for our guests. Rest assured, we will relay your comments to our team to ensure we are meeting our high standards going forward. We hope the rest of your stay met your expectations, and we hope to have another opportunity to change your perceptions down the line.

10/10 – Hervorragend

Nileshkumar

Gut: Sauberkeit und Personal & Service
Nice place and well maintained.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 6. Mai 2024
It sounds like you had a delightful stay! It was a pleasure to host you at Hilton Garden Inn Riverhead. Thank you for the kind words, and come back soon for another exceptional experience.

4/10 – Schlecht

marie

Mit dem Partner gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Pros- good location, hot tub, front desk staff was friendly Cons- the bathroom was dirty. I had to clean dried on makeup off the sink before use. There was garbage under the bed. The toilet and shower floor didn’t look clean. The pool was murky. The walls and ceiling were so thin I could hear every step above us and every conversation in the hallway.
Aufenthalt von 2 Nächten im April 2024
Antwort von General Manager am 6. Mai 2024
Dear Marie,Thank you for staying with us and for your review. We are pleased you liked our convenient location, relaxing hot tub, and friendly service; however, we apologize for any concerns you encountered with our accommodations. Rest assured, we will relay your comments to our team to ensure that we are meeting our high standards of cleanliness and hospitality going forward. We are glad you chose to stay with us, and we hope you will consider giving us another opportunity to change your perceptions down the line.

10/10 – Hervorragend

Shantel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Madeleine, New York

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Hotel was spotless and nicely decorated. Common areas very nice as was the room and bathroom. Very new and very nice. Gentleman who checked me in Thursday evening was very efficient and lovely. The little bowl of sucking candies at the front desk is a nice touch. Had a delicious burger at the bar/restaurant which thankfully was open until 10pm. The server at the bar Thursday evening was very fast and provided excellent friendly service. Very nice stay!
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 1. Mai 2024
Dear Madeleine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness and decor of our hotel, as well as the comfort of your room. We look forward to welcoming you back for another great stay at Hilton Garden Inn Riverhead.

10/10 – Hervorragend

Rocky

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Jaime

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Room had gum ( chewed) on floor. Beer cap on floor, no bath soap in shower
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 28. Apr. 2024
Dear Jaime,Thank you for your feedback. We apologize for the lack of cleanliness in your room. While this is not typical, we are always on hand to help correct anything that is less than perfect. We would love to invite you back to enjoy the stay you expected and deserve.

8/10 – Gut

Glenn

Aufenthalt von 1 Nacht im April 2024

8/10 – Gut

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The room was clean and the location of the hotel was convenient.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 25. Apr. 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead! We're pleased to hear that you appreciated the cleanliness of our rooms and found our location convenient. We look forward to welcoming you back for another pleasant stay!

8/10 – Gut

Diego

Gut: Sauberkeit und Zustand der Unterkunft
Location and cleanliness
Aufenthalt von 3 Nächten im April 2024
Antwort von General Manager am 22. Apr. 2024
Dear Diego,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are delighted this was reflected in your stay. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!

10/10 – Hervorragend

Shirley

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Spotlessly clean. Food good, staff pleasant.
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 22. Apr. 2024
Dear Shirley,Thank you for your kind review and for giving us a perfect rating! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our immaculate facilities and delicious offerings. It was truly a pleasure having you as our guest, and we hope you return soon!

10/10 – Hervorragend

Marion

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

arnold

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Will return
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 16. Apr. 2024
Dear Arnold,Thank you for your feedback! We're thrilled you are planning on returning to Hilton Garden Inn Riverhead. Our team takes great pride in providing a welcoming and enjoyable experience, and we look forward to having you with us again soon!

10/10 – Hervorragend

Gia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good nice
Aufenthalt von 1 Nacht im April 2024
Antwort von General Manager am 14. Apr. 2024
Dear Gia,Thank you for leaving us a review. We at Hilton Garden Inn Riverhead are thrilled that you had a good stay with us and hope you enjoyed our comfortable accommodations. We hope to have the opportunity to welcome you back in the future.

8/10 – Gut

william

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 12. Apr. 2024
Dear William,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay at Hilton Garden Inn Riverhead. We hope you return again soon.

10/10 – Hervorragend

John

Aufenthalt von 2 Nächten im März 2024

8/10 – Gut

Stephanie

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The staff wasn’t very friendly or welcoming. Specifically the staff in the morning in charge of breakfast
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 5. Apr. 2024
Dear Stephanie,Thank you for staying with us and bringing this to our attention. Providing friendly and welcoming service is a top priority for us, and we're disappointed to hear about your experience with our morning breakfast team. Rest assured, we will address this concern to ensure all guests receive the warm hospitality they deserve. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.

8/10 – Gut

Janice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Michelle

Mit dem Partner gereist
Gut: Ausstattung und Zustand der Unterkunft
Convenient to wedding venue. Clean and in good condition
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 30. März 2024
Dear Michelle,We are honored you chose Hilton Garden Inn Riverhead while you were in the area for a wedding and delighted you had such a nice stay. Your kind comments about our clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back anytime you're heading back in our direction.

10/10 – Hervorragend

Chongyong

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
good
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 30. März 2024
Dear Chongyong,We're delighted you had a positive experience at Hilton Garden Inn Riverhead. It was a delight having you stay with us, and we look forward to welcoming you back for another five-star visit.

10/10 – Hervorragend

Alexis

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was a great experience! Clean and safe area with fantastic service.
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 22. März 2024
Dear Alexis,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our exemplary service and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 – Okay

Jeffrey

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Rooms need to be renovated, they show there age
Aufenthalt von 2 Nächten im März 2024
Antwort von General Manager am 22. März 2024
Dear Jeffrey,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that appeared to require attention. Your comments will help us as we continue making improvements, and we hope for a chance to make your next visit a better one.

10/10 – Hervorragend

Mary S

Gut: Ausstattung und Zustand der Unterkunft
Lovely property and great service.
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 22. März 2024
Dear Mary,Your five-star rating is greatly appreciated, and we are delighted our aesthetic appeal and outstanding hospitality impressed you! Our team would love to welcome you back for another great stay, so please revisit us soon at Hilton Garden Inn Riverhead!

10/10 – Hervorragend

Linda

Everything I needed and more!
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 18. März 2024
Dear Linda,Thank you so much for the feedback. We're so happy to know that our property was perfect for your needs and that you had a great time overall. Please come back and join us again soon

8/10 – Gut

Jonathan

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Carlos, Harrison

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excellent customer service.
Aufenthalt von 1 Nacht im Januar 2024
Antwort von General Manager am 12. März 2024
Dear Carlos, Thank you so much for choosing Hilton Garden Inn Riverhead. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our excellent service. We hope you join us again on your next trip to Riverhead; it was truly an honor hosting you.

10/10 – Hervorragend

Lloyd

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

john

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was awesome
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 10. März 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful, five-star review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 – Hervorragend

Tonimarie

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The property was quiet and pleasant, along with the staff friendly and welcoming
Aufenthalt von 1 Nacht im März 2024
Antwort von General Manager am 10. März 2024
Dear Tonimarie,It was such a pleasure to welcome you to Hilton Garden Inn Riverhead! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our peaceful accommodations is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 – Hervorragend

Patrick

Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Dennis

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would stay here again inspit that they didn’t clean my room
Aufenthalt von 2 Nächten im Februar 2024
Antwort von General Manager am 5. März 2024
Dear Dennis,It was a pleasure having you as our guest recently. We're thrilled you had an enjoyable overall experience! Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met. Thank you for your review, and we look forward to welcoming you back in the future for an even better stay.

8/10 – Gut

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
safe
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 27. Feb. 2024
Dear Melissa,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your kind review. We are happy you had a comfortable stay and look forward to welcoming you back on future trips to Riverhead.

4/10 – Schlecht

Christie

Geschäftlich gereist
Verbesserungswürdig: Ausstattung und Zustand der Unterkunft
The only good thing was the polite male bartender. There was dry blood in my bathroom. There were kids running wild in the public places in the hotel. I was eating dinner at the bar and kids were tossing a football around in the other area. The poor bartender was the only staff on duty and he tried his hardest to get everything under control! The kids were wild and the whole bar and dining room was full! He served me and apologized for the poor service. I think he did amazing! The cheese plate had old dried out cheese that I ordered and the next night the meatloaf was dry and burnt. I stayed at the Hyatt the week before as I travel for work and it was way classier than this place. I like children but not at 8:00 at night and all hyped up when I’m Trying to relax at the bar. You need more staff and cleaner rooms. I was going to use the pool and the hot tub but they all were overloaded with horse players kids.
Aufenthalt von 3 Nächten im Februar 2024
Antwort von General Manager am 27. Feb. 2024
Dear Christie,We sincerely apologize that other guests impacted your stay. While we are happy our team provided you with good service, we will discuss how to address such issues in the future. It is our goal to ensure every guest has a seamless stay, and we understand your concerns. Your feedback will be kept in mind and discussed internally. Thank you for being our guest, and we hope to show you a more enjoyable experience during a future stay.

8/10 – Gut

Erin

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
It was comfortable and easy
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 26. Feb. 2024
Dear Erin,Thank you for choosing Hilton Garden Inn Riverhead. We're glad to hear your stay was effortless and comfortable. It's wonderful that our hotel met your needs, and we look forward to welcoming you back soon.

10/10 – Hervorragend

Margaret

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We always enjoy the stay here and the jetted tub room is great for a nice getaway in eastern LI. Plenty to do nearby as well. The staff are always very nice and helpful.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von General Manager am 22. Feb. 2024
Dear Margaret,Thanks so much for your glowing review of Hilton Garden Inn Riverhead. We sincerely appreciate your continued loyalty. It's always a pleasure to host you, and we're already looking forward to your next visit!

10/10 – Hervorragend

Melissa

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Michael

Aufenthalt von 1 Nacht im Februar 2024