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Bewertungen von Sheraton Richmond Airport Hotel

3 out of 5
Sheraton Richmond Airport Hotel
5501 Eubank Rd, Sandston, VA

Bewertungen

8,6

Hervorragend

329 von insgesamt 504 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
76 von insgesamt 504 Gästebewertungen haben eine Bewertung von 8 - Gut" "
32 von insgesamt 504 Gästebewertungen haben eine Bewertung von 6 - Okay" "
28 von insgesamt 504 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
39 von insgesamt 504 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,8/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

James

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Had to pay for parking and no breakfast included.
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Liz

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Excelente
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Jim

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Andrea

Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Terry

Geschäftlich gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Nice place to stay.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ayman am 20. Mai 2024
Dear value guest ,On behalf of the entire hotel team, I want to thank you for sharing about your EXPERIENCEIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most like you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Ayman GhalyGeneral ManagerSheraton Richmond Airport Hotel

10/10 – Hervorragend

Azalina

Geschäftlich gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Well maintain property with superb customer service
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

2/10 – Ungenügend

Johnnie

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
They sold me a room advertised for $200 free hot breakfast then when I went for check in they told me I don't have free breakfast with my reservation and I needed to call Expedia and ask them to refund me money. Then he asked me for $10 for parking. I asked for the manager and he came and they both were rude and wouldn't honor their false advertising trying to blame Expedia. They have no integrity whatsoever. I paid $200 and got nothing but disrespectful service. I kept my Kool but wanted to really tell them some things. Sad! I'll pray for them but never will patronize again.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Ayman am 14. Mai 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

8/10 – Gut

Darin

Gut: Zustand der Unterkunft
I was not too happy that the restaurant was closed on the weekend for dining during the day. Not really very many food options for a hotel of this size
Aufenthalt von 2 Nächten im April 2024
Antwort von Ayman am 14. Mai 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

6/10 – Okay

Melissa

Geschäftlich gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Ausstattung
We had to pay parking fee even though we stayed there. The bar tender was the only wait staff at the bar, so it took a little while to be served. They put water bottles in you room, if you use them you pay for them, with the cost of the room I'm sure they can give the guest two free waters.
Aufenthalt von 2 Nächten im April 2024
Antwort von Ayman am 14. Mai 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 – Hervorragend

Jolene

Gut: Sauberkeit und Ausstattung
Helpful friendly staff. Very nice room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

8/10 – Gut

Barbara

Great
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman am 14. Mai 2024
Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,Ayman Ghaly at Sheraton HotelGeneral Managersheraton richmond airport hotel

10/10 – Hervorragend

Tonisha

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I enjoyed my stay. The staff members were especially kind and helpful. The front desk member named AB was very welcoming, had great customer service skills along with a smile which makes people feel so much better about staying away from home. Great job to everyone as a whole!
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Michelle

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Staff was incredibly friendly especially Bonnie at the bar.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Catherine

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very close to the airport and long term parking lot with airport shuttles.
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Babu Vaithiyanathan, Cordova

Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman Gm am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Steven

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Wonderful beautiful hotel
Aufenthalt von 1 Nacht im April 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Brittany

Aufenthalt von 1 Nacht im März 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Valerie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
If you are flying out of Richmond, there's no better option. The shuttle runs 24/7 and the staff is extremely friendly and accommodating. The room was clean and the food served in the hotel restaurant was excellent.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Kimberly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice for an airport hotel! Rooms were big and well appointed. Lobby bar was very nice with excellent menu.
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Velma

I like everything
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

James

Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Sonja

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Ayman GM am 14. Mai 2024
Dear our value guest,Thank for your feedback and sharing this with our team to improve our service to you.Thanks,Ayman GMSheraton Richmond AirPort

10/10 – Hervorragend

Sophie

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, prompt and friendly service, convenient airport shuttle
Aufenthalt von 1 Nacht im Februar 2024

2/10 – Ungenügend

Wynita

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Dirty! Poor management! Poor customer service!
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Crystal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I recommend anyone to stay property was outstanding
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Terry

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It served it purpose had an early morning flight an we food a great place to stay
Aufenthalt von 1 Nacht im Februar 2024

10/10 – Hervorragend

Shalithia

Gut: Sauberkeit und Personal & Service
I love the rooms it’s clean and comfortable the staff is very nice and respectful I would definitely recommend this place to anyone
Aufenthalt von 2 Nächten im Februar 2024

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Elizabeth

Great service late at night in an emergency.
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Raekwon

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Perfect
Aufenthalt von 2 Nächten im Januar 2024

10/10 – Hervorragend

Na

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2024

8/10 – Gut

William

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
King size bed was in need of rotating. Felt like sleeping in a hole. I imagine most users of this room sleep on the spot I did. I prefer a firmer bed.
Aufenthalt von 1 Nacht im Januar 2024

6/10 – Okay

Jennifer

Gut: Sauberkeit und Personal & Service
Odd smell in room- shower head way too powerful and water got all over floor as a result
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Frank

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im Dezember 2023

8/10 – Gut

Sonja

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

DARRYL

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Winston

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

William

Gut: Personal & Service
Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Teresa G.

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Will Stay AGAIN!
LOVE this hotel!!! Food is outstanding and front desk staff are so great and accommodating with the customers!!!
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2023

8/10 – Gut

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Dezember 2023

10/10 – Hervorragend

Jenny L

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The desk clerk gave me a bottle of water when I was coughing. The shuttle was so handy and helpful. Beautiful bar, super clean room, great location!
Aufenthalt von 1 Nacht im November 2023
Antwort von front desk am 29. Nov. 2023
thank you for staying with uswe appreciate your feedback

10/10 – Hervorragend

Brian

Aufenthalt von 1 Nacht im November 2023

8/10 – Gut

Sontrell

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im November 2023
Antwort von front desk am 17. Nov. 2023
Thank you for staying with uswe appreciate your feedback

4/10 – Schlecht

Verifizierter Reisender

Gut: Sauberkeit und Komfort des Zimmers
Left dangling at the airport!
We scheduled our stay at the Sheraton for the night after flying back from the Bahamas. We were scheduled to arrive in RIC at about midnight but our Jet Blue Flight had been delayed more than 3 hours when leaving Fort Lauderdale. We were originally scheduled to arrive around midnight. When we realized we were going to be arriving later, we called the Hotel and we were told that the courtesy shuttle stops running at 1 am - no exceptions (Other hotels around RIC say their shuttles run till after the last flight arrives). After 1 am we were on our own. If you don't know, Richmond is not Chicago or New York. Alternate transportation does not just "hang" around the airport 24/7 . When were arrived around 2:30 am the only ground transportation available were shuttles to parking lots. Fortunately someone took pity on us and gave us a lift otherwise we still might be sitting there. This sucks on Sheraton's part. Sheraton needs to provide offered services for ground transportation whenever, particularly since their primary business is serving the airport. The room was acceptable. Some major renovations had just been completed to the rooms however the work must have been low bid work. Parts of the work were clearly shoddy and there were parts there was no professional care put into it.
Aufenthalt von 1 Nacht im November 2023
Antwort von front desk am 16. Nov. 2023
We are very sorry for your experience. I am forwarding concerns to shuttle manager Thank you for your feedback

10/10 – Hervorragend

Andrew

Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
My wife and i really enjoyed our stay. Top notch property. There was not a single thing that either of us could negatively. Great staff, room, amenities, food, grounds etc. Exceeded all expectations AND we most definitely will return.
Aufenthalt von 2 Nächten im November 2023
Antwort von front desk am 16. Nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 – Hervorragend

Reagan, Chapel Hill

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Convenient!
Aufenthalt von 2 Nächten im November 2023
Antwort von front desk am 16. Nov. 2023
Thanks for staying with uswe appreciate your feedback

10/10 – Hervorragend

Bradley, Winston Salem

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Good location and great room condition
Aufenthalt von 2 Nächten im November 2023
Antwort von front desk am 16. Nov. 2023
Thanks for staying with uswe appreciate your feedback

8/10 – Gut

Aybike

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im September 2023
Antwort von front desk am 16. Nov. 2023
Thanks for staying with uswe appreciate your feedback