Alle angezeigten Bewertungen beruhen auf Erfahrungen echter Gäste. Nur Reisende, die ihre Unterkunft bei uns gebucht haben, können eine Bewertung abgeben. Wir überprüfen Bewertungen gemäß unseren Richtlinien und veröffentlichen alle Bewertungen, ob positiv oder negativ.Weitere InformationenWird in einem neuen Fenster geöffnet
189 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
10 – Hervorragend
189
250 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 8 - Gut" "
8 – Gut
250
230 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 6 - Okay" "
6 – Okay
230
147 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
4 – Schlecht
147
184 von insgesamt 1000 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "
2 – Ungenügend
184
6,6/10
Sauberkeit
7,0/10
Personal & Service
5,6/10
Ausstattung
6,4/10
Zustand der Unterkunft
6,0/10
Umweltfreundlichkeit
Bewertungen
4/10 – Schlecht
Jasmin
29. Apr. 2023
Jasmin
Aufenthalt von 1 Nacht im April 2023
Antwort von Sharma RediResponse Specialist am 27. Mai 2023
Hello Joseph,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN RICHMOND SOUTH and I is disappointed to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
8/10 – Gut
Daniel
16. Mai 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I left my water bottle in the room, and they were able to find and hold it for me to pick up. Great service
Daniel
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Carla RediResponse Specialist am 18. Mai 2024
Dear Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South. We are thrilled to read that you were pleased with the service provided as you mentioned that you had left your water bottle in the room and our staff found it and kept it for you so that you could retrieve it. At Red Roof, providing excellent service is one of our top priority and we're delighted that we exceeded your expectations. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Adaljiza
Mit der Familie gereist
12. Mai 2024
Gut: Ausstattung
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
The room stinks weed so bad
Adaljiza
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Carla RediResponse Specialist am 14. Mai 2024
Dear Adaljiza,We are sorry to hear your recent experience at the Red Roof Inn Richmond South did not meet your expectations. Pleased accept our humblest apologies as this is nowhere the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Kemani
6. Mai 2024
Gut: Sauberkeit und Zustand der Unterkunft
Ok
Kemani
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Kamaria RediResponse Specialist am 7. Mai 2024
Dear Kemani,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist
10/10 – Hervorragend
Jacobie
30. Apr. 2024
Gut: Sauberkeit
Jacobie
Aufenthalt von 1 Nacht im April 2024
Antwort von Toni-Ann RediResponse Specialist am 1. Mai 2024
Hello Jocobie,I am pleased to have had you as our guest at our Red Roof Inn Richmond South. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Jacobie
28. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Jacobie
Aufenthalt von 2 Nächten im April 2024
Antwort von Kerry-Lee RediResponse Specialist am 30. Apr. 2024
Dear Jacobie, We at the RED ROOF INN RICHMOND SOUTH are truly appreciate by your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Monica
26. Apr. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
No
Monica
Aufenthalt von 1 Nacht im April 2024
Antwort von OnielRediresponse Specialist am 28. Apr. 2024
Thank you Monica, for taking the time to write a review of your stay at the Red Roof Inn Richmond South. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 – Ungenügend
Ebony
13. Apr. 2024
Verbesserungswürdig: Ausstattung
I booked this property in error and called to cancel in the same moment. I would like a credit or my money back. I understand the policy about refunds but it was an error that was caught within minutes of the booking
Ebony
Aufenthalt von 1 Nacht im April 2024
Antwort von Chirell RediResponse Specialist am 15. Apr. 2024
Dear Ebony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with booking your stay in error and would like a refund. To uphold our company's high standard your encounter will be shared with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Jacqueline
6. Apr. 2024
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
This stay wasnt so good
Jacqueline
Aufenthalt von 1 Nacht im April 2024
Antwort von Tianna RediResponse Specialist am 8. Apr. 2024
Dear Jacqueline, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Richmond South. You mentioned that you did not enjoy your stay while with us and for that, I sincerely apologize. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
8/10 – Gut
monique
3. Apr. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
monique
Aufenthalt von 2 Nächten im April 2024
Antwort von Carla RediResponse Specialist am 5. Apr. 2024
Hello Monique, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
8/10 – Gut
charles
31. März 2024
Gut: Sauberkeit und Zustand der Unterkunft
charles
Aufenthalt von 1 Nacht im März 2024
Antwort von Toni-Ann RediResponse Specialist am 1. Apr. 2024
Hello Charles,Thank you for choosing to stay at our Red Roof Inn Richmond South. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
4/10 – Schlecht
Tom
Mit der Familie gereist
24. März 2024
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Check in took way too long as person in front of us was getting 5 rooms. Then people were standing outside our door and in cars in front of our room playing loud music. Inside room bathroom door hit toilet bowl every time closed or open door.
Tom
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha RediResponse Specialist am 25. März 2024
Dear Tom,Thank you for taking the time to tell us about your experience at the RED ROOF INN RICHMOND SOUTH. You indicated that the lengthy wait time to check in, the noise disturbance from guests playing loud music and the other concern you mentioned hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SamanthaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Monica
Mit der Familie gereist
24. März 2024
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
Please do not stay here. The rooms smell like smoke. It was extremely noisy, and unclean. I felt unsafe the entire time. The last night, I woke up at 130am to a man running around yelling for help, and ended up calling the police.
Monica
Aufenthalt von 2 Nächten im März 2024
Antwort von Samantha RediResponse Specialist am 25. März 2024
Thank you, Monica, for writing to us about your recent stay at our hotel RED ROOF INN RICHMOND SOUTH. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We at Red Roof truly value your feedback and we wish you all the best in your future travels. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
6/10 – Okay
Warren
Geschäftlich gereist
24. März 2024
Gut: Sauberkeit
Room is clean. The location is in an industrial area, so feel a bit remoted. However, there are gas stations/convenience stores, and other hotels in walking distant, it feels quite safe.
Warren
Aufenthalt von 1 Nacht im März 2024
Antwort von Samantha RediResponse Specialist am 25. März 2024
Dear Warren,Thank you for taking the time to tell us about your experience at the RED ROOF INN RICHMOND SOUTH. It's great to hear that you were pleased with the cleanliness of our rooms. You also mentioned that our location was in an industrial area, so it felt remote. However, you were happy with the fact that there were gas stations close by, so you felt safe, which was awesome to hear. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Jacqueline
Geschäftlich gereist, Mit dem Partner gereist
19. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The ppl there knows me by my name and I like the very much
Jacqueline
Aufenthalt von 1 Nacht im März 2024
Antwort von Olivia RediResponse Specialist am 20. März 2024
Hello Jacqueline, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Richmond South. We sincerely appreciate your 5/5 score and are happy to hear you had a great encounter with us. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist
8/10 – Gut
Anthony
18. März 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Anthony
Aufenthalt von 3 Nächten im März 2024
Antwort von Olivia RediResponse Specialist am 20. März 2024
Hello Anthony, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 – Okay
Creg
16. März 2024
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I guess you get what you pay for. It wasnt bad but i did fwwl uncomfortable.
Creg
Aufenthalt von 1 Nacht im März 2024
Antwort von Carla RediResponse Specialist am 17. März 2024
Dear Greg,Thank you for taking the time to tell us about your experience at the Red Roof Inn Harrisburg North. We appreciate your 3/5 score. However, you mentioned that your stay lacked comfort. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Ricky
Geschäftlich gereist
9. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
I like the clearness of the room and easy parking and the location
Ricky
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 10. März 2024
Hi Ricky,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Richmond South with us. It was so rewarding to see that we earned your perfect score. You also said that parking was easy and that you liked the location. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Jacqueline
Mit dem Partner gereist
7. März 2024
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The people at the front desk are nice to me
Jacqueline
Aufenthalt von 1 Nacht im März 2024
Antwort von Red Roof Management am 9. März 2024
Thank you for your review, Jacqueline. The staff at the RED ROOF INN RICHMOND SOUTH and I were over the moon when we saw your 5/5 score following your stay. You also expressed that you were happy with our nice front desk staff, which was great to hear. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediresponse Specialist
10/10 – Hervorragend
Carrie
Geschäftlich gereist
6. März 2024
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Great room and very clean
Carrie
Aufenthalt von 1 Nacht im März 2024
Antwort von Nishaye RediResponse Specialist am 7. März 2024
Hello Carrie, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Richmond South. The staff and I are thrilled to see that you loved the cleanliness of our rooms, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof team as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
8/10 – Gut
Andreece
29. Feb. 2024
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Andreece
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Recordo Rediresponse Specialist am 2. März 2024
Hello Andreece, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
6/10 – Okay
TarQuasia
27. Feb. 2024
Verbesserungswürdig: Sauberkeit
TarQuasia
Aufenthalt von 3 Nächten im Februar 2024
Antwort von LaTunde RediResponse Specialist am 28. Feb. 2024
Hello TarQuasia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
4/10 – Schlecht
Nadira
13. Feb. 2024
Nadira
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Carla RediResponse Specialist am 22. März 2024
Hello Nadira, Thank you for taking a moment to complete our survey. At the Red Roof Inn Richmond South we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Marc
Mit der Familie gereist
8. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Night desk person could not find our reservation and was extremely rude and unhelpful. Ended up having to reserve and pay for room again.
Marc
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Toni-Ann RediResponse Specialist am 8. Feb. 2024
Dear Marc,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn. We are disappointed to see your 1/5 score and to know that this is the impression you were left with of our hotel due to your encounter with our front desk staff and issues with your reservation. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
4/10 – Schlecht
Tweed
Geschäftlich gereist
5. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Place was dirty
Floor was sticky and all bed linens smelled of smoke with burn holes
Tweed
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Adraine Rediresponse Specialist am 6. Feb. 2024
Dear Tweed, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND SOUTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lack of cleanliness of the room, the sticky floor and the bed linens which smelled of smoke. In the future we recommend that you communicate all issues to our property front desk so that they are able to have your concerns addressed immediately. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 – Ungenügend
Malachi
3. Feb. 2024
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Malachi
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Toni-Ann RediResponse Specialist am 5. Feb. 2024
Hello Malachi,I sincerely apologize that your stay at our Red Roof Inn Richmond South didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
2/10 – Ungenügend
Tonia
Geschäftlich gereist
24. Jan. 2024
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Wasn’t the cleanest.. no one answered phone at front desk.. couldn’t check out when I left .. first room was filled w cigarette smell .. just nasty feeling.. hair on bed makeup on a pillow.. won’t go back
Tonia
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Xao RediResponse Specialist am 25. Jan. 2024
Thank you for taking the time to tell us about your experience at the Red Roof Inn Richmond South, Tonia. I am sorry that your experience did not meet your expectations. You stated that the unfavorable odor in the first room, along with the poor cleanliness mentioned and your other highlighted issues hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We wish you all the best in your future endeavors.With thanks,Red Roof Management
6/10 – Okay
Sarah
22. Jan. 2024
Sarah
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Tianna RediResponse Specialist am 11. Feb. 2024
Hello Sarah, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
6/10 – Okay
Jacqueline
Mit dem Partner gereist
13. Jan. 2024
Verbesserungswürdig: Personal & Service
I like the area
Jacqueline
Aufenthalt von 3 Nächten im Januar 2024
Antwort von OnielRediresponse Specialist am 14. Jan. 2024
Thank you Jacqueline, for taking the time to write a review of your stay at the Red Roof Inn Richmond South. I'm happy to read that you took liking to our hotel's location. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you for choosing Red Roof Inn Richmond South. We hope to see you again soon.Sincerely,RedRoof Management
8/10 – Gut
Tonya
5. Jan. 2024
Gut: Personal & Service und Komfort des Zimmers
Tonya
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Xao RediResponse Specialist am 9. Jan. 2024
I appreciate the time that you took to share your sentiments with us, Tonya. Our team at the Red Roof Inn Richmond South appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
10/10 – Hervorragend
Mark, Forest
31. Dez. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice hotel!
Mark
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Dannielle Rediresponse Specialist am 1. Jan. 2024
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
2/10 – Ungenügend
Shay
29. Dez. 2023
Verbesserungswürdig: Personal & Service
Shay
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Dannielle Rediresponse Specialist am 30. Dez. 2023
Hello Shay, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
4/10 – Schlecht
Thomas
Mit der Familie gereist
22. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad I95 traffic noise
The man tel was fine. The location was bad because of the all night traffic noise right next to I95.
Thomas
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Tianna RediResponse Specialist am 23. Dez. 2023
Dear Thomas,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Richmond South. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the traffic noise which hindered your stay. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management
10/10 – Hervorragend
Verifizierter Reisender
Geschäftlich gereist
21. Dez. 2023
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Xao RediResponse Specialist am 22. Dez. 2023
Hello Valued Guest,Thank you for sharing your 10/10 rating with us. Our staff at the Red Roof Inn Richmond South was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
10/10 – Hervorragend
Shanna
17. Dez. 2023
Shanna
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Antonio,RediResponse Specialist am 19. Dez. 2023
Hello Shanna, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
8/10 – Gut
Tonya
15. Dez. 2023
Gut: Sauberkeit und Zustand der Unterkunft
Everything was convenient..
Tonya
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Dannielle Rediresponse Specialist am 15. Dez. 2023
Dear Tonya,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN RICHMOND SOUTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the convenience of our location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely, Red Roof Management
8/10 – Gut
Tonya
Mit einer Gruppe gereist
15. Dez. 2023
Gut: Personal & Service
Tonya
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Dannielle Rediresponse Specialist am 15. Dez. 2023
Hello Tonya, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 – Schlecht
Qua'Tashia
20. Nov. 2023
Qua'Tashia
Aufenthalt von 1 Nacht im November 2023
Antwort von Tianna Rediresponse Specialist am 11. Dez. 2023
Hello Qua'Tashia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management
6/10 – Okay
Verifizierter Reisender
19. Nov. 2023
Cheap overnighter
Just an inexpensive place to shower sleep over enroute from NY to FL. Stayed eight hours.
Verifizierter Reisender
Aufenthalt von 1 Nacht im November 2023
Antwort von Linton Red Roof Management Rediresponse Specialist am 20. Nov. 2023
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN RICHMOND SOUTH. It's good to read that our hotel was sufficient for your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,LintonRed Roof ManagementRediresponse Specialist
2/10 – Ungenügend
Nathalie
16. Nov. 2023
Nathalie
Aufenthalt von 1 Nacht im November 2023
Antwort von Linton Red Roof Management RediResponse Specialist am 17. Nov. 2023
Hello Nathalie,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
6/10 – Okay
Carl
Geschäftlich gereist
16. Nov. 2023
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
It was quiet and warm, there's a Starbucks & Subway next door that you can walk to.
Carl
Aufenthalt von 1 Nacht im November 2023
Antwort von Linton Red Roof Management Rediresponse Specialist am 17. Nov. 2023
Dear Carl,Thank you for telling us about your recent visit to RED ROOF INN RICHMOND SOUTH. I was happy to read we were able to provide you with a quiet and warm stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist
10/10 – Hervorragend
Jacqueline
Mit dem Partner gereist
13. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was clean i don't like when you have to check out
Jacqueline
Aufenthalt von 2 Nächten im November 2023
Antwort von Linton Red Roof Management Rediresponse Specialist am 14. Nov. 2023
Dear Jacqueline,Thank you for telling us about your recent visit to RED ROOF INN RICHMOND SOUTH. It's good to read that the cleanliness of our hotel pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,LintonRed Roof ManagementRediresponse Specialist
4/10 – Schlecht
Charlene
Mit einer Gruppe gereist
11. Nov. 2023
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Roach Motel
Room was ok when we checked in but when the lights went out for the night and we got up at 4AM and turned the lights on there were ROACHES EVERYWHERE!
Charlene
Aufenthalt von 1 Nacht im November 2023
Antwort von Devorine Red Roof Management am 12. Nov. 2023
I appreciate you sharing your feedback following your stay at the Red Roof Inn Richmond South, Charlene. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Let me humbly apologize for the impact this had on your visit. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
8/10 – Gut
Shanna
10. Nov. 2023
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Shanna
Aufenthalt von 2 Nächten im November 2023
Antwort von Devorine Red Roof Management am 12. Nov. 2023
Dear Shanna,Thank you for rating your recent stay at Red Roof Inn Richmond South. I'm so glad we earned your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 – Ungenügend
Antoinette
10. Nov. 2023
Verbesserungswürdig: Sauberkeit und Personal & Service
Nothing
Antoinette
Aufenthalt von 1 Nacht im November 2023
Antwort von Devorine Red Roof Management am 12. Nov. 2023
Dear Antoinette,Thank you for your honest feedback following your recent experience at our Red Roof Inn Richmond South. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is very important to us, so thank you for sharing.Red Roof hopes for a second chance to provide you with a better stay next time around. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
10/10 – Hervorragend
Van
Mit einer Gruppe gereist
10. Nov. 2023
Continue Stay
As usual… Professional, accommodating, clean, safe.
Van
Aufenthalt von 1 Nacht im November 2023
Antwort von Devorine Red Roof Management am 12. Nov. 2023
Thank you for being our guest, Van. It was a pleasure hosting you. Red Roof Inn offers its guests a Hassle Free Guarantee for every stay, so I am thrilled that you were pleased with our professionalism, our cleanliness and most importantly our safety. Please know that we value your feedback and your comments are critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing Red Roof Inn Richmond South. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
2/10 – Ungenügend
DOREEN, Richmond VA
6. Nov. 2023
DOREEN
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Linton Red Roof Management RediResponse Specialist am 28. Nov. 2023
Hello Doreen,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN RICHMOND SOUTH and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist
10/10 – Hervorragend
Devon'te
4. Nov. 2023
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Devon'te
Aufenthalt von 1 Nacht im November 2023
Antwort von Linton Red Roof Management Rediresponse Specialist am 7. Nov. 2023
Hello Devon'te,Thank you for telling us about your recent visit to RED ROOF INN RICHMOND SOUTH. It's rewarding to read that our hotel was a great place to stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Once more, thank you for posting your review. Our team at Red Roof look forward to having you visit with us again in the future.Sincerely,LintonRed Roof ManagementRediresponse Specialist
8/10 – Gut
Queajia
2. Nov. 2023
Queajia
Aufenthalt von 1 Nacht im November 2023
Antwort von Olivia RediResponse Specialist am 5. Nov. 2023
Thank you, Queajia, for taking a moment to complete our survey. The staff at the Red Roof Inn Richmond South and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
4/10 – Schlecht
Verifizierter Reisender
2. Nov. 2023
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Verifizierter Reisender
Aufenthalt von 4 Nächten im Oktober 2023
Antwort von Toni-Ann RediResponse Specialist am 4. Nov. 2023
Hello Valued Guest,Thank you for taking a moment to complete a survey of our Red Roof Inn. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience here at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist