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Bewertungen von Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Bewertungen

8,0

Sehr gut

3207 von insgesamt 6591 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
1449 von insgesamt 6591 Gästebewertungen haben eine Bewertung von 8 - Gut" "
810 von insgesamt 6591 Gästebewertungen haben eine Bewertung von 6 - Okay" "
569 von insgesamt 6591 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
556 von insgesamt 6591 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,4/10

Sauberkeit

8,2/10

Personal & Service

8,4/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Verifizierter Reisender

Geschäftlich gereist
Gut: Komfort des Zimmers
Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Januar 2024
Antwort von GSR am 21. Jan. 2024
Thank you for your feedback. Any further details would be greatly appreciated so we can make sure to address any issues you may have had. Please email us at reservations.mailbox@grandsierraresort.com. Thank you

8/10 – Gut

Babak

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean Casino and rooms
Aufenthalt von 1 Nacht im September 2023
Antwort von Heather am 3. Okt. 2023
Thank you for staying with us! We hope to see you again soon.

10/10 – Hervorragend

Stefan

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2022
Antwort von GSR am 7. Apr. 2022
We appreciate your feedback. Thank you for choosing the GRAND SIERRA RESORT!

8/10 – Gut

Alison

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
We really liked the pool area in appearance but the main kids pool was filthy. My son and I wouldn't even swim in it. For me, luckily, the adult pool was pretty clean. Also, they didn't open until 10 am and didn't offer any free shade areas. All the umbrellas and cabanas had to be rented. Alcohol is super expensive- reccommend the bucket of beers as opposed to buying 1-2 at a time. Hotel elevator situation is a real pain. Give yourself extra time on crowded weekends. Note: entire lobby and casino area is filled with cigarette smoke. But you can get free drinks if you are gambling. :o)
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

marcia

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Really loved how they have a lot of activities for kids/teenagers. The arcade and bowling alley were a hit!
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

anna

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Always a nice stay
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

Leticia

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The check in was easy, valet was very efficient, nice that they offer late check out at various prices. Wished the rooms had a microwave, otherwise the room was ok, basic. There was an almost invisible staple or something sharp at the foot corner of the bed that cut my husbands pants and scratched his leg, the reporting system did not work.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Jeremiah

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Everything wad great.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Shannon

Mit der Familie gereist
Gut: Zustand der Unterkunft
Lots of entertainment & dining options. Close to the airport.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 28. Mai 2024
Thank you for your feedback.

8/10 – Gut

John, Minden

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Humair

Mit der Familie gereist
Old rooms and service is not good
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GSR am 28. Mai 2024
Thank you for your feedback.

10/10 – Hervorragend

Nelita

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very accommodating staff ism happy with service provided!
Aufenthalt von 3 Nächten im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 – Gut

rachelle

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

4/10 – Schlecht

Mike

Mit der Familie gereist
Gut: Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
I’m not one to complain and I understand nobody is perfect. The staff is very nice and friendly. It’s just the AC did not work which happened at times. The process of getting a new room was when we were ignored. The tech said he called the front desk and someone would be right up to bring us to our new room. Nobody ever came to our room. I called the front desk and waited on hold for 30 minutes. Finally, a representative picked up and to make a long story short they had no record of a staff member coming up to give us a key. We had to bring our luggage downstairs again to get another room waiting in line. It was a lengthy process that was a chaotic mess. Unfortunately, there have been other situations where the AC is not working and as a customer I feel like I’m the burden on the employees. After a while you get toa situation and just stay sone where else.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 28. Mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 – Hervorragend

Bob

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Clean, quiet rooms
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Olivia

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 – Okay

Jessica

Verbesserungswürdig: Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 28. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

4/10 – Schlecht

Brian, Long Island City

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
GSR charges premium prices because of its reputation as Reno's largest Casino but their service is anything but premium. I recently stayed a week there and had my 'please clean room' tag up for 3 consecutive days. Nothing was cleaned. When I asked for towels because I had run out halfway into my week stay, none came. I asked twice nicely. The third time I asked the front desk took pity on me and arranged for me to get some towels. Basically GSR is indeed the largest casino in Reno but their service is completely casino focused. They couldn't care less about the rooms. If you want a functional room that's been cleaned with towels: Motel 6 will do a better job than GSR does. I ended up cleaning my room myself because this hotel will not.
Aufenthalt von 8 Nächten im Mai 2024
Antwort von GSR am 26. Mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great everything was close bye.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 – Gut

Holly

Mit der Familie gereist
Our family stays here quite often because of the convenience and price. It’s a casino and like all casinos the cigarette smoke is horrible. Really wish a better ventilation system would be used. Check in always takes way too long, however check in staff has always been very friendly. LOVE the concert area. You can conveniently see from any seat. Outside area is clean, but Reno in general cater way too much to the homeless and a lot of tent cities. I wouldn’t venture out on a walk at night. This isn’t GSR’s problem and I believe they do their best to keep vagrants off the property.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Maria

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 – Gut

Brian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Prices were higher than what Expedia quoted.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 26. Mai 2024
We apologize that your stay was not exceptional. Thank you for your feedback.

10/10 – Hervorragend

Condarius

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 – Ungenügend

autumn

Geschäftlich gereist, Mit der Familie gereist
Drunk guy puking in the restaurant all over the place Valet parking is a joke even after you tip them 40 they still don’t want to preform there jobs worst experience so far would not recommend this place
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
We apologize for the inconvenience. Your feedback will be addressed.

6/10 – Okay

Brian

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Patrick

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I always enjoy staying at Grand Sierra and have been coming to this property two or three times a year and will continue to do so even though it’s a seven hour drive.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 – Hervorragend

Jennifer T

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Nice clean and convenient
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
Your feedback is appreciated! Can't wait to welcome you back.

10/10 – Hervorragend

Erika

Gut: Personal & Service und Zustand der Unterkunft
Loved it
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 25. Mai 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

2/10 – Ungenügend

Jason A

Geschäftlich gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Don’t let the initial low price fool you. They will nickel and dime you like crazy. I paid for my reservation in full during booking. Upon check in, I was charged $200 dollars for “deposits and resort fees” even though I paid the resort fees with my reservation. The room was hastily “cleaned” (bed was made, that’s it) and the room smelled of smoke. I didn’t even use any of the amenities or even the water bottles in the room. Upon check out, I was again greeted with another $100 charge for the “resort fees” and forced gratuity to the hlusekeeping staff. Protesting this solved nothing. I will be disputing the charges with Expedia/my bank and recommend against staying at the Grand Sierra.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
Thank you for your feedback.

8/10 – Gut

Dorinda

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 26. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Madralynn

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Checkin was great. I wish I had gotten the name of our guest services lady. She was professional and very pleasant to speak with. Everything except the tear in the carpet and the view were great. I would have rather have been facing the other direction towards the mountains.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 24. Mai 2024
Thank you for your positive feedback and for letting us know about the carpet! We look forward to having you stay with us again in the future.

10/10 – Hervorragend

John

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
I enjoy myself every time I stay at the GSR
Aufenthalt von 4 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 – Hervorragend

Nancy

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 25. Mai 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

6/10 – Okay

Bahiye

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 25. Mai 2024
Appreciate your review. We're always striving to improve

10/10 – Hervorragend

Bobi

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 25. Mai 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

8/10 – Gut

Jacqueline

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Greeted with a glass on champagne was impressive. Separate elevator for each tower so have to be aware which one to get on. Was not advised we had to provide plate number to park in the lot. My husband happened to go get something from the car just in time as security was going to have car ticketed/towed. To obtain a parking pass he had return to the room to get identification. Which meant another trip up elevator to 24th floor and then back to vehicle to display ticket. Very annoying as this is an hour of our short evening in Reno. Enjoyed time at the pool which was an excellent space.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 23. Mai 2024
We apologize for the inconvenience, We'll address the issues you've raised.

10/10 – Hervorragend

Richard

Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 24. Mai 2024
Thank you for your positive feedback! We look forward to having you stay with us again in the future.

8/10 – Gut

Lisa

Aufenthalt von 1 Nacht im April 2024
Antwort von GSR am 23. Mai 2024
Your feedback is appreciated! Can't wait to welcome you back.

6/10 – Okay

Hannah

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
We loved the service in the hotel! The entryway is stunning. The smell of cigarette smoke is kinda gross- but it is a casino so we were prepared for this- it was only bothersome when it wafted upstairs. We also had a mold spot on our ceiling and our allergies were certainly impacted for the duration of our stay. There are so many food options down stairs. The conference room areas are nice and seem well maintained.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 22. Mai 2024
We appreciate your review. Your feedback helps us grow.

10/10 – Hervorragend

Jerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel. Didn't like the smoking in the casino.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 22. Mai 2024
Thank you for the perfect rating! We can't wait to host you again.

8/10 – Gut

Jerry

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Room was very nice
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 22. Mai 2024
We're so glad you enjoyed your stay! Your satisfaction is our priority.

8/10 – Gut

Monica

Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 23. Mai 2024
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.

2/10 – Ungenügend

Ken

Verbesserungswürdig: Personal & Service
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 23. Mai 2024
We apologize for any inconvenience caused. Any further information on your stay would be helpful so we may address it.

10/10 – Hervorragend

Mark

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great room with easy self checkin and checkout.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 22. Mai 2024
We're delighted you had a fantastic experience! Thank you for the glowing review

10/10 – Hervorragend

Carol

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Stayed for business and it was clean and safe
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 22. Mai 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

10/10 – Hervorragend

Nancy

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Everything was nice but the food was too expensive
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 22. Mai 2024
hank you for your feedback. We'll use it to enhance our services.

8/10 – Gut

Matthew

Mit der Familie gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
The staff was slow at every restaurant, however it could have been due to overcrowding of guests. The restaurants, bars and stores inside were extremely over priced. Prices comparable to a Vegas setting, without the Vegas experience.
Aufenthalt von 2 Nächten im Mai 2024
Antwort von GSR am 21. Mai 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 – Hervorragend

Sarah

Gut: Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 22. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 – Hervorragend

Ashley

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service
All of the staff we spoke to were kind and helpful. Our room was a little dirty and when we called the front office they offered to come clean the room or put us in a different room. Besides the room and mess the stay was enjoyable.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von GSR am 21. Mai 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.