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Bewertungen von Telal Resort, Al Ain

5 out of 5
Telal Resort, Al Ain
Remah - Al Ain, Remah, Abu Dhabi

Bewertungen

9,2

Wunderbar

73 von insgesamt 98 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
16 von insgesamt 98 Gästebewertungen haben eine Bewertung von 8 - Gut" "
1 von insgesamt 98 Gästebewertungen haben eine Bewertung von 6 - Okay" "
3 von insgesamt 98 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
5 von insgesamt 98 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,4/10

Sauberkeit

9,2/10

Personal & Service

9,8/10

Ausstattung

9,0/10

Zustand der Unterkunft

9,0/10

Umweltfreundlichkeit

Bewertungen

10/10 – Hervorragend

Gerald

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Traumhotel in der Wüste
Traumhaftes Resort in der Wüste mit allem Komfort
Aufenthalt von 2 Nächten im April 2023
Antwort von Elie Farhat am 20. Apr. 2023
Dear Gerald,It gives us immense pleasure to read your great feedback regarding your stay at Telal Resort Al Ain. We do take pride in catering to our guests' needs the best way we can.We are definitely looking forward to welcoming you back soon for another memorable experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Christian

Aufenthalt von 1 Nacht im März 2023
Antwort von Elie Farhat am 16. März 2023
Dear Christian,Thank you for choosing Telal Resort Al Ain as your getaway destination!We are certainly happy that you had a delightful staycation here in the resort and we hope to welcome you again very soon.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

André

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Mai 2021
Antwort von Elie Farhat, General Manager am 16. Mai 2021
Dear André, Thank you for sharing your valued feedback! We are certainly grateful for your high recommendation of the resort and happy that you had a delightful staycation here in the resort. Looking forward to welcoming you again very soon! Sincerely,

10/10 – Hervorragend

Verifizierter Reisender

Aufenthalt von 1 Nacht im November 2018

4/10 – Schlecht

Natalie, Zollern Alb Kreis

Verbesserungswürdig: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Wüstenresort mit Fehlplanungen
Da wir Aufenthalte in Abu Dhabi immer mit ein paar Tagen Wüstenfeeling beenden, wollten wir diesmal das Telal Resort ausprobieren.Schon bei der Ankunft wurde uns ein Formular unter die Nase gehalten was man darf und was nicht. Das musste unterschrieben werden. So sollte man nichts Mitgebrachtes essen und trinken. Im teuren Restaurant war man willkommen.Wir wurden zum Pool gebracht da die Zimmer erst ab 16 !!!! Uhr beziehbar sind.Der Pool viel zu klein, schwimmen kaum möglich viel zu wenig Wassertiefe, plärrende Kinder.Ein großer Pool im Spa Bereich durfte nicht benutzt werden ! Dann endlich Zimmerbezug. Hatte leider mit 5 Sterne Standart nichts zu tun. Wir sind regelmäßig in den Emiraten und kennen viele Hotels der Kategorie.Zimmer vielzu weit weg von Rezeption u. Restaurant, immer Shuttle bestellen,Zimmer selbst lieblos und unsaubere Handwerksarbeiten. Terrasse ungemütlich, 4 harte Stühle sonst nichts.Wüstenumgebung sehr schön, jedoch Strommasten und Stadtbleuchtung sichtbar. Wir beschwerten uns worauf uns sofort eine wunderschöne Villa gezeigt wurde jedoch mit inakzeptablem Aufpreis. Diese hatten wir aber im Internet gesehen und auch erwartet.Die Traditionellen Zimmer mit ihrer mäßigen Ausstattung wurden im Internet nicht gezeigt. Wir sahen keinen Sinn mehr zu bleiben zumal man dort nur die Zeit absitzt, der Manager zu keinem Kompromiß bereit war und wir in unserem Urlaubsgefühl empfindlich gestört waren, und reisten vorzeitig ab.Kein Konzept dieser Anlage erkennbar

10/10 – Hervorragend

Nadja, Wolfsburg

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Luxuriöses Hotel mitten in der Wüste!
Auch wenn wir "nur" die niedrigste Zimmerkategorie hatten, waren wir von Anfang an mehr als begeistert. Toller Empfang, ausgefallenes Interieur, geschmackvolles Essen. Das gesamte Gelände erstreckt sich über mehrere Kilometer. Das Hauptgebäude mit der Rezeption, dem Wellness / Poolbereich und dem Restaurant befindet sich auf kleinem Berg und die Zimmer bzw. die Villen sind etwas abgelegen. Durch einen Anruf an der Rezeption steht jederzeit ein Shuttle zur Verfügung, welches auch sehr schnell da ist. Kleine Aktivitäten, wie Sandboarding oder Kamelreiten sind im Preis inkludiert. Weitere Aktivitäten sind kostenpflichtig. Rund um das Hotel befindet sich nichts, dafür kann man sich in der Wüstenlandschaft frei bewegen. Anreise etwas mühselig, am besten und schnellsten mit Taxi zu empfehlen.
Antwort von Pierre Ghorayeb am 5. Nov. 2016
Dear Nadja, Thank you for sharing your wonderful experiences and for the overall excellent remarks with regards to your recent stay with us – this is really amazing. Your comments really gives us the enthusiasm as we continuously aim towards excellence and guests’ satisfaction. We are so ecstatic knowing that you have enjoyed luxury desert experience during your stay. We wish to see you again soon to experience our new desert adventures set to take place very soon. Best Regards, Pierre Ghorayeb General Manager

8/10 – Gut

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Kein Frühstuck Buffet unter der Woche, nur 3 Möglichkeiteb zur Auswahl.

10/10 – Hervorragend

Tina, Berlin

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Sehr tolles Wüstenhotel
Traumhafte kleine Anlage Geheimtipp und sehr erholsam.
Antwort von Telal Resort am 17. Jan. 2017
Dear Tina, Thank you for sharing your valued reviews with regards to your stay at Telal Resort Al Ain! Guests’ satisfaction is our ultimate goal and we are so delighted that you had a relaxing and fantastic desert experience during your stay. We wish to see you again soon. Best Regards, Pierre Ghorayeb General Manager

10/10 – Hervorragend

Alessandra

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great customer service, amazing place. Will definitely come back
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Elie Farhat am 13. Mai 2024
Dear Alessandra,Thank you for sharing your valuable feedback and for choosing to stay with us.Your kind words about your amazing stay are greatly valued and happy to know that the resort and our staff have met your expectations.We are looking forward to welcoming you again for another memorable experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Dan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The whole property was gorgeous despite our stay being in the middle of the largest rainfall in recent memory. The roads were rough around the hotel and villas, but the staff adapted to make sure we got to where we wanted to go in minimum time. Our view from the villa was magnificent and the dunes walkable. The villa was clean and the bed very comfortable. The food was also outstanding--a great selection and an appropriate price. The staff was first-rate. We highly recommend Tell Resort!
Aufenthalt von 1 Nacht im April 2024
Antwort von Elie Farhat am 22. Apr. 2024
Dear Dan,Thank you so much for your amazing review reflecting every aspect that impressed you during your recent stay with us.We are overwhelmed with the wonderful way in which you share your experience and appreciation for the resort's facilities and the quality of service delivered by our team members. Your kind words not only complement our service levels but are also a promising message to all guests who wish to visit us in the future.Once again, we thank you for choosing to stay with us and we do hope to welcome you again very soon for another memorable experience.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Amin

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Nice retreat in the Desert, loved the indoor/outdoor pool downstairs. Buffet breakfast was excellent, our Attendant Naazdeep was very good in serving us with breakfast.
Aufenthalt von 2 Nächten im März 2024
Antwort von Elie Farhat am 29. März 2024
Dear Amin,Thank you for sharing your feedback.We're so thrilled to hear that you had a great experience at Telal Resort Al Ain. We are glad that our team's hospitality met your expectations and your kind words of appreciation will be shared with the team with special mention to Najdeep.We eagerly await to welcome you back soon for another memorable experience.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Kenichi

Aufenthalt von 1 Nacht im Dezember 2023

10/10 – Hervorragend

Samantha

Mit dem Partner gereist, Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This is definitely a different experience for those seeking quiet comfort and a little adventure.
Aufenthalt von 1 Nacht im November 2023

10/10 – Hervorragend

MOHAMMAD

Aufenthalt von 3 Nächten im November 2023

8/10 – Gut

TAEJOON

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
즐거운 가족 여행 했습니다.
입구부터 잘 관리된 도로와 사막이 펼쳐지는데 아이가 너무 좋아했습니다. 가젤도 돌아다니고, 무엇보다 숙소 앞 사막 모래가 너무 고와서 정말 사막에 온 기분이 들었습니다. 직원들도 너무 친절하고 전혀 불편함이 없었습니다. 다만 숙소 내 amenity 는 호텔 수준에 맞게 좀 개선이 되어야 할 것 같습니다.
Aufenthalt von 1 Nacht im Oktober 2023

8/10 – Gut

JUNKO

Mit der Familie gereist
Gut: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
砂漠の中でとても広大な敷地の中にあり お泊まりするお部屋からプールやレストランなど 本館に行く時は わざわざ何度もカートや車でお迎えに来てくれます^ ^ お部屋も完全にプライベート空間になっており 砂漠からの朝焼け夕焼けは最高に神秘的でした。 夕食も朝食もとっても美味しかったです。 ホテルの中にアクティビティがたくさんあるので 十分に楽しめます。 ただ一つだけ気になるのは仕方ないのですが ハエが多くお部屋にも何匹か飛んでる事ですね。 ですが全体的に素晴らしいので またぜひ泊まりたいと思いますしオススメ致します。
Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Elie Farhat am 15. Okt. 2023
Dear Junko,Thank you for choosing Telal Resort Al Ain as your getaway destination! Your kind words about your amazing stay are greatly valued and happy to know that you enjoyed the resort's facilities, activities, location, and food. It is feedback like yours that keeps us all motivated and passionate to continue delivering the very best for our guests. Again, we thank you for your high commendation and we are surely more than excited to welcome you soon for another memorable experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Sartaj

Aufenthalt von 1 Nacht im August 2023

10/10 – Hervorragend

Jean Christophe, North Miami Beach

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Juli 2023

8/10 – Gut

Cherif

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hôtel magnifique en plein milieu du désert. Personnel qui est très attentionné. Un petit bémol pour le restaurant, les plats n’étaient pas très fameux. Nous avons pris un burger au wagyu qui était sec le pain également. C’est dommage et je pense que c’est leur point d’amélioration. Mais l’hôtel reste très très bien. Je recommande !
Aufenthalt von 1 Nacht im Juni 2023
Antwort von Elie Farhat am 27. Juni 2023
Dear Cherif,Thank you for choosing Telal Resort Al Ain and for sharing this valuable feedback.We are thrilled to know that you appreciated the resort's ambiance, facilities, and the impeccable hospitality of our team. Moreover, we certainly appreciate your constructive feedback about the food, and rest assured that your concern was taken into consideration for improvement.We aim to provide a high-quality experience and we hope to see you again in the near future.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

SANG-KEUN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
luxury and quiet, beautiful scenery
Aufenthalt von 1 Nacht im April 2023
Antwort von Elie Farhat am 16. Mai 2023
Dear Sang-Keun,Thank you for your sharing your thoughts with us. Your kind words about your amazing stay are greatly valued. It is splendid to know that we met your expectations and happy to hear that you really enjoyed the property's serenity and the breathtaking landscape of the desert.We are looking forward to welcoming you soon for another memorable experience with us.Best regards,Elie FarhatGeneral Manager

10/10 – Hervorragend

Giulio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im April 2023

10/10 – Hervorragend

Sergio

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
A wonderful and relaxing stay
It was a relaxing and exciting stay. The two-bedroom suite was very confortable, although there is a need of a more dedicated maintenance (for instance, the door of the fridge was broken)
Aufenthalt von 1 Nacht im April 2023
Antwort von Elie Farhat am 9. Mai 2023
Dear Sergio,Thank you for taking the time to share your experience at Telal Resort Al Ain.I take great pride in the service our resort provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. We sincerely appreciate your constructive comment about the fridge and rest assured that it has been forwarded to the concerned department for proper action.We sincerely thank you for taking the time to share your thoughts and we hope to serve you again soon!Sincerely,Elie FarhatGeneral Manager

2/10 – Ungenügend

aymeric

Verbesserungswürdig: Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Nightmare Hotel:Sleepless Night-Arrogant Manager
I had the unfortunate experience of staying at the Telal Resort Al Ain, and I must say that it was a complete disaster. Despite a few positives like the good cuisine with a varied menu, original rooms with a nice view, and animals roaming freely, the negatives overshadowed everything else. Firstly, the location of the hotel is a nightmare. It took us an excruciating 2 hours to reach the hotel from Dubai and the least after such a long drive would have been to welcome us with a cold drink or a fresh towel. To make matters worse, the pool had a noisy water jet that was situated right next to the restaurant, making it impossible to have a conversation during lunch. The reception was so far away from the rooms that we had to call a driver to take us there, and the rooms were poorly soundproofed, which meant that we could hear everything our neighbors did. To top it all off, a baby in the tent next to ours cried all night, making it impossible to sleep. But what made the experience truly unbearable was the attitude of the manager, Mr. Elie Farhat. He was not only arrogant and rude, but he also made us feel bad and guilty instead of apologizing for the situation. The least he could have done was to inform us that our neighbors had a newborn and offer us a solution like changing rooms or staying in a smaller one. This is unacceptable for a hotel at this price point, and it's even more surprising given that hotels in the UAE usually prioritize their customers.
Aufenthalt von 1 Nacht im April 2023
Antwort von Elie Farhat am 20. Apr. 2023
Dear Eric,Thank you for taking a moment to share your experience and for letting us know about the issues that you experienced during your recent stay at our property.I wish you could have addressed your concern about the noise immediately by calling our front office in order for us to assist you promptly, as our team only received your complaint before check out.As a 5-star resort, we set a high standard in providing the best service to our guests, and rest assured that we take every feedback with a high level of importance.Despite any dissatisfaction you experienced, we hope you can give us the opportunity to welcome you again and offer you a better stay.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Christopher

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent quality property with ease of access for those with a regular 2WD/sedan vehicle. Wish we could've stayed more than one night to enjoy the desert environment.
Aufenthalt von 1 Nacht im April 2023
Antwort von Elie Farhat am 20. Apr. 2023
Dear Christopher,Thank you for your great review.We are happy to hear that you enjoyed your stay with us and that overall, the resort facilities and ambiance met your expectations. Our team really works hard to give our guests the finest experience possible, so feedback like yours is truly rewarding to hear. We would definitely be more than happy to welcome you back soon!Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

sedat

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing
Aufenthalt von 1 Nacht im März 2023
Antwort von Elie Farhat am 16. März 2023
Dear Sedat,Thank you for choosing Telal Resort Al Ain as your getaway destination! We are certainly grateful to know that you had an amazing stay indulging in nature and a unique experience with us. We always work hard to deliver exceptional guest experiences, and we are more than happy to know that our hospitality has met your expectations.Again, we thank you for your feedback and are more than excited to welcome you back to the resort soon! Sincerely, Elie Farhat General Manager

10/10 – Hervorragend

FX

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exceptionnel !
Site exceptionnel, chambre spacieuse et confortable, service impeccable, personnel toujours disponible : tous les ingrédients pour un séjour mémorable
Aufenthalt von 1 Nacht im März 2023
Antwort von Elie Farhat am 8. März 2023
Dear FX,Thank you for sharing your valuable feedback and for choosing to stay at Telal Resort Al Ain!We are glad you had an amazing experience and pleased that you appreciated the impeccable hospitality shown by our team members during your stay. Our main goal is to ensure we keep on delivering memorable experiences to our guests. Your comments are important in this process therefore, we highly value your time and positive comments.Again, we thank you for this wonderful review, and we look forward to serving you again soon.Yours sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Verifizierter Reisender

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Amazing!
A beautiful resort an amazing experience
Aufenthalt von 1 Nacht im Februar 2023
Antwort von Elie Farhat am 21. Feb. 2023
Dear Valued Guest,Thank you for choosing Telal Resort Al Ain as your getaway destination!We are more than happy to know that you had an amazing experience indulging in nature with us. It is always a pleasure for our team to read that our guests were mesmerized by the resort's location, facilities, and its breathtaking view. Customer satisfaction is one of our ultimate goals and we thank you for sharing your experience with us and we do hope to welcome you back soon.Sincerely,Elie FarhatGeneral Manager

6/10 – Okay

Cherifa

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Hôtel magnifique mais vu à la baisse
4 eme séjour dans cet hôtel et malheureusement je trouve que le service est à la baisse hormis quelques exceptions. L’hygiène de la villa domani est bonne sauf quelques détails à revoir comme des amas de moucherons au plafond entouré le lustre de l’entrée, toile intérieur d’une des chambres déchirée… impossible de prendre le petit déjeuner à la villa sans supplément. Aucune activité ni animation dans l’héritage village. Les faucons n’étaient encore pas là durant notre séjour malgré les efforts de Mohand pour nous trouver une solution. Cependant le lieu reste magique, des vues depuis la villa exceptionnelle, possibilité de marché sur les dunes du désert. Très belle endroit en général
Aufenthalt von 1 Nacht im Januar 2023
Antwort von Elie Farhat am 17. Jan. 2023
Dear Cherifa,Thank you for sharing your valuable feedback and for being one of our valued guest!It is with immense pleasure for us to welcome you back at Telal Resort Al Ain for the fourth time! Please accept our heartfelt gratitude for your continuous support towards the resort as one of your getaway destination. We always strive to provide an exceptional guest experience, hence, rest assured that your constructive feedback has been taken into consideration for improvement. Again, we thank you for your feedback and continuous support and we are more than excited to welcome you back at Telal Resort Al Ain!Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Carolyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Dezember 2022

10/10 – Hervorragend

Sven

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Een echte aanrader !
Kleinschalig hotel in idyllische woestijn met prachtige villa’s. Zonsopgang en zonsondergang niet te missen. Excellente service, lekker eten en uitstekende mocktails. Op een uurtje rijden van Abu Dhabi.
Aufenthalt von 2 Nächten im November 2022
Antwort von Elie Farhat am 4. Dez. 2022
Dear Sven,Thank you for choosing Telal Resort Al Ain as your getaway destination!It is certainly our pleasure that you had an incredible stay in the resort and found it a fantastic place with perfect room, top class facilities along with our professional and friendly team. Moreover, we sincerely appreciate your kind commendation to the food quality and we surely cannot wait to welcome you again soon for another wonderful experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Andre

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exceptionnel
Service et emplacement exceptionnels, hôtel entouré de dunes de sables dans le désert de Al Ain.
Aufenthalt von 1 Nacht im November 2022
Antwort von Elie Farhat am 29. Nov. 2022
Dear Andre,Thank you for choosing Telal Resort Al Ain as your getaway destination!We are happy to hear that you had a delightful staycation here in the resort and enjoyed the resort's facilities, location and the service provided by our friendly and professional team members. We surely cannot wait to welcome you again soon for another memorable experience with us.Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Cristobal

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Excellent
Excellent all the way
Aufenthalt von 1 Nacht im November 2022
Antwort von Elie Farhat am 29. Nov. 2022
Dear Cristobal,Thank you for sharing your valuable feedback!We are certainly grateful to know that you had a relaxing experience indulging in nature with us and more than excited to welcome you back in the resort soon!Sincerely,Elie FarhatGeneral Manager

10/10 – Hervorragend

Charles

Aufenthalt von 1 Nacht im August 2022
Antwort von Elie Farhat /General Manager am 9. Aug. 2022
Dear Christelle, Thank you very much for taking the time to review our hotel regarding your recent stay. It is a delight to know that you had an enjoyable experience at Telal Resort Al Ain and that we had exceeded your expectations. Your kind words about your amazing stay are greatly valued and we certainly look forward to welcoming you back again. Yours sincerely,

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Terrible for families with babies or small kids
Very dissapointing. The place is clearly not designed for families with little kids. You can't go with a stroller to the reception/restaurant/pool area without struggling through steps, obstacles, etc. You can't drive yourself, you need to call them and they pick you up. They don't have child seats on the cars, so it's dangerous. Also at some point we needed to wait 30+ min for them to pick us up. Food is very average for the hotel price per night. The water in the pool is a little cold and we used only the one that was heated... So the other pool must have been super cold... I guess that's why it was always empty. There's no kids pool also. The furniture in the room is also horrible. They have a table made of a tree trunk, including the typical holes and the like you would find in a tree, so very pretty but very impractical and also a pain if you have kids as the toys kept going to the holes and it was hard to remove them. Also the table and other furniture was full of dangerous branches like shapes again not child friendly. Our kids kept getting hurt with the table and bed shapes while playing around the room. Overall, a very overpriced hotel. It's nothing special. For the price you could go to a way better luxurious resort.
Aufenthalt von 2 Nächten im April 2022
Antwort von Elie Farhat, General Manager am 6. Mai 2022
Dear Valued Guest, Thank you for your valued review. While I wish you had a better experience and we appreciate all your constructive feedback. The theme of our one-bedroom villa is parts of a series of lavish tents with rich safari-themed carpets and bespoke handcrafted furniture, custom-made chandeliers, and hand-carved baths. Nevertheless, complete customer satisfaction is our ultimate aim and your feedback has been taken into consideration for improvement. Also, we hope for your kind understanding that the policies and procedures regarding the car key are made primarily for the safety, security, and privacy of our valued guests. And our team is readily available 24/7 to help you out, in case of any pick-up or drop-off assistance. Thus we maintain the tranquility of the resort and the privacy of all our guests by avoiding unnecessary drives around the resort. Despite any dissatisfaction which you have experienced, we hope to have the chance to welcome you back to Telal Resort Al Ain. Sincerely,

10/10 – Hervorragend

Vincent

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Hôtel à recommander pour être proche de la nature
Un vrai paradis entre Al Ain et Abu Dhabi sans être réellement isolé Une impression d’être dans le désert mais avec un service remarquable, personnels à l’écoute et toujours disponibles Magnifique vue sur le désert et les gazelles depuis les villas Peu de monde en ce début novembre, l’impression d’être presque seul dans ce Resort Magnifique vue depuis la piscine associée à ses transats
Chambre "gazelle" en villa
Vue d'ensemble du Resort
La villa
Aufenthalt von 3 Nächten im Oktober 2021
Antwort von Elie Farhat, General Manager am 27. Dez. 2021
Dear Vincent, Thank you for taking the time to share your feedback. Your kind words about your amazing stay are greatly valued. It is splendid to know that we met your expectations and happy to hear that you really enjoyed the property's serenity. We are looking forward to welcoming you soon for another memorable experience with us. Best regards,

10/10 – Hervorragend

Benabdelouahed

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hôtel en plein désert, loin de la foule et qui appelle au calme et repos. Le personnel qui est attentif et serviable. Merci à Noaz (le conducteur) qui nous a fait visiter le Resort. La restauration est très bonne et variée. Un excellent hôtel pour un séjour hors du commun et reposant.
Aufenthalt von 1 Nacht im Oktober 2021
Antwort von Elie Farhat / General Manager am 28. Okt. 2021
Dear Benabdelouahed, Thank you for taking the time to share your feedback. Your kind words about your amazing stay are greatly valued. It is splendid to know that we met your expectations and happy to hear that you really enjoyed the property's serenity and thank you for highlighting Maaz for his excellent job. We are looking forward to welcoming you soon for another memorable experience with us. Best regards,

10/10 – Hervorragend

Mihee

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
사막 숙소임에도 굉장히 청결했고 침대사이즈도 킹 사이즈로 커서 아이들과 함께 잠자기에 불편함이 없었습니다.직원분들 또한 모두 친절했습니다. 완벽했어요^^
Aufenthalt von 1 Nacht im August 2021
Antwort von Elie Farhat /General Manager am 30. Okt. 2021
Dear Mihee, Thank you for the great review of our hotel! It is certainly our pleasure that you had an incredible stay in the resort and hope to see you again very soon.

2/10 – Ungenügend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Vacation ruined by poorly maintained room.
Vacation and birthday celebration was ruined because of the bad experience with the villa we upgraded upon arrival. Villa 2006 have maintanence issues that was not check prior to our stay. Water supply disruption, electricity blackout at midnight, phone not working and door key was not working. Most of time wasted calling for maintenance and not having enjoyable time during vacation. Packed our bags and cut short our stay. Customer service only responded the next day when we requested to check out. Too late for any damage control procedure to kick in. Did not expect such bad experience knowing the room we stayed go for over dh2000/night
Aufenthalt von 2 Nächten im August 2021
Antwort von Elie Farhat, General Manager am 9. Aug. 2021
Dear Alias Firhan, Thank you for sharing your valued feedback and concerns! Please accept our sincere apologies for not meeting your expectations on your special occasion. Usually, at Telal we offer a high level of service and entire stay experience. I am very sorry that we failed to deliver this service during your stay. Please be assured that your constructive feedback has been discussed extensively with our managers. Thank you for drawing our attention to these issues and I hope you will allow us to restore your confidence in the Telal Resort Al Ain, where we assure you that we will serve you better during your next visit. Please contact me directly, so that I can take care of you personally and ensure you a memorable experience during your next stay. Sincerely,

10/10 – Hervorragend

Catherine

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Awesome
I would like to thank all the staff of the Telal Resort, Al.Ain for an amazing stay. My room in the Heritage Village was fantastic and I loved the local, authentic decor. The desert setting was so peaceful and relaxing. The pool area was superb. The infinity pool over the desert was delightful, and so lovely to see such a vast variety of bird life and free- roaming antelopes. The decor in the main reception area and dining room is like something from the filmset of Out of Africa...stunning! Finally, the food is some of the most delicious I have tasted in the UAE during nearly 5 years of being a resident! Thank you to all 😃
Aufenthalt von 1 Nacht im Juli 2021
Antwort von Elie Farhat/General Manager am 2. Aug. 2021
Dear Catherine, Thank you very much for taking the time to review our hotel regarding your recent stay. It is a delight to know that you had an enjoyable experience at Telal Resort Al Ain and we do appreciate your compliments with regards to the service provided by our team members as well as the quality of dishes we offer. Our resort strives to provide the most intimate and personalized service to our guests, and we are thrilled that our hospitality met your expectations. Thank you again for sharing your experience, and we look forward to having the pleasure of welcoming you again in the near future.

10/10 – Hervorragend

Verifizierter Reisender

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Mai 2021
Antwort von Elie Farhat, General Manager am 10. Mai 2021
Dear Valued Guest, Thank you for sharing your valued reviews! We are certainly happy that you had a delightful staycation here in the resort and We hope to welcome you again very soon. Sincerely, Elie Farhat General Manager

10/10 – Hervorragend

Verifizierter Reisender

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This property was gorgeous. From check-in to check-out, we felt so taken care of by the staff. Everything we ordered from the room service came quickly and was delicious. We definitely cannot wait to come back here again!
Aufenthalt von 1 Nacht im März 2021
Antwort von Elie Farhat /General Manager am 17. März 2021
Dear Valued Guest, Thank you for sharing your valued reviews! It is certainly our pleasure that you had a wonderful time while you stay in the resort. Moreover, we certainly appreciate your high commendation and more than excited to welcome you back very soon. Sincerely, Elie Farhat General Manager

8/10 – Gut

Chukwudi

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2021
Antwort von Elie Farhat, General Manager am 16. Feb. 2021
Dear Chukwudi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elie Farhat General Manager

10/10 – Hervorragend

Ghanem

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Januar 2021
Antwort von Elie Farhat, General Manager am 27. Jan. 2021
Dear Ghanem, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elie Farhat General Manager

8/10 – Gut

Andrei

Mit der Familie gereist
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 3 Nächten im Oktober 2020

10/10 – Hervorragend

SCOTT

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Exotic Desert Experience
Fantastic Desert Experience at Telal Resort. Beautiful scenery, elegant and comfortable rooms and great food. The private pool and outside area was great for a family and the kids loved playing outside and looking for wildlife - there were lots of gazelles wandering amongst the trees and shrubs. The activities could have been better organised but the staff there more than made up for that. The food and the staff were both excellent and went out of their way to make the experience special. Would definitely go back!
Aufenthalt von 1 Nacht im September 2020

10/10 – Hervorragend

Carolyn

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im September 2020

8/10 – Gut

Melissa

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
They hotel and service was absolutely incredible.
Aufenthalt von 1 Nacht im September 2020

8/10 – Gut

Peter

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
nights at Telal
We spent 2 nights here. Very relaxing, quiet place and great scenery. The only thing we didn't like was that the Aircon in the room didn't work properly. It was freezing cold right under it, so our heads were freezing off at night but everywhere else in the room it was hot, so our lower bodies were hot. Unfortunately we didn't sleep well because of this. Other than that it's the perfect place for a long weekend!
Aufenthalt von 2 Nächten im August 2020

2/10 – Ungenügend

Fatema

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Bad
Aufenthalt von 1 Nacht im Juni 2020
Antwort von Elie Farhat am 21. Juli 2020
Dear Fatema, Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize for the inconvenience during your stay as our rooms have standard capacity, and more guests cannot be accommodated. Moreover, we have set our policies and procedures to ensure the general privacy, safety, and peaceful stay of our valued guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincerely, Elie Farhat General Manager

4/10 – Schlecht

Fatema

Mit einer Gruppe gereist
Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Visitors forget it
The location is great other than that terrible, staff are really not friendly when we came at first we had friends visiting as normal procedures they would take their ID's which i totally understand but having to book an extra room if we have more than 3 visitors does not make sense. Ok so visiting hours are up to 10 pm (sounds like a hospital) as soon as they left a friend of mine wanted to stay in the next room guess what 😂 they didn't allow it so the room stayed empty and i ended up spending the night by myself... wow i thought that was a 5 star .. talk to staff they talk at the same time where is customer first here? I guess its lost in the desert somewhere . Im a traveler, stay at hotels alot wow the rules here 0 stars i was traumatized not only shocked.. i asked them if its okay i book a third room to let my friend in they said yes YIKES i was being sarcastic. Basically never again... Oh yeah forgot this part when u leave a hotel they ur credit card info.. I basically leave they shut the exit door and ordered me to come to the reception wow That was a season of prison break. Anyone who wants to feel threatened try telal alain 😂 that was one of the worst experiences in my life. Even a 2 star does a better job.
Aufenthalt von 1 Nacht im Juni 2020
Antwort von Elie Farhat am 21. Juli 2020
Dear Fatema, Thank you for taking the time to share your feedback. First and foremost, we sincerely apologize for the inconvenience during your stay as our rooms have standard capacity, and more guests cannot be accommodated. Moreover, we have set our policies and procedures to ensure the general privacy, safety, and peaceful stay of our valued guests. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great resort experience that so many of our guests have grown so fond of. Sincerely, Elie Farhat General Manager