2/10 – Ungenügend
Ed
12. Aug. 2025
Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Stay away. I showed up after a 1600 mile ride only to arrive to a hot room with black mold, no hot water and bugs. I was offered a refund and can go else where at 10:30 at night from the manager. I was told he was in the back drinking with a staff member and he wouldn’t come talk with me when the issues were brought up to the front desk. The property owners were on property somewhere, wish I ran into them. It was during Sturgis bike rally so everywhere was booked. After two days still no contact from the manager or any other management staff. I come back after a full day of riding to my room left open by housekeeping with the lights on and blinds open, all my camera gear and riding gear was in the room. I was offered a refund and still have not received it. What a horrible management staff. Sadly I heard other guests complain at breakfast one morning about the property and lack of hot water. Day of check out I finally get to talk with the manager face to face and he played dumb like he never heard anything about my room. Only if he checked his security cameras he would see that he was aware of the issues. Guess he was to drunk to recall the conversation with his staff. The health department and BBB are on my contact list this week.
Ed
Aufenthalt von 4 Nächten im August 2025
