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Bewertungen von Omni Rancho Las Palmas Resort & Spa

4 out of 5
Omni Rancho Las Palmas Resort & Spa
41-000 Bob Hope Dr., Rancho Mirage, CA

Bewertungen

8,6

Hervorragend

601 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
196 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 8 - Gut" "
97 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 6 - Okay" "
68 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
46 von insgesamt 1008 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,6/10

Sauberkeit

8,8/10

Personal & Service

8,6/10

Ausstattung

8,2/10

Zustand der Unterkunft

8,4/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Ana

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Beautiful grounds, very nicely kept. Staff did a good job.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Soheil

Mit der Familie und kleinen Kindern gereist
Verbesserungswürdig: Personal & Service und Ausstattung
The room was not ready by the time they promised. I had to stay in the car with the kids for over 2 hours. The staffs were not willing to provide another room because I booked through a third party. By the time we checked in and went to the room, the pools were closed. So we lost one day by sitting in the car. They didn't even give me any late check out to make up for that lost day..
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Emma

Mit der Familie gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Customer service was really bad. They didn’t have late check out, not even 30 minutes. Reception staff were rude, the manager was rude and didn’t want to accommodate even when my key card stopped working before check out time. I will not return to this resort.
Aufenthalt von 1 Nacht im Mai 2024

4/10 – Schlecht

Dorin

Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
dirty and no parking space too may visitors, as very crauded.
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Taron

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im Mai 2024

10/10 – Hervorragend

Sean

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place would come back
Aufenthalt von 1 Nacht im Mai 2024

8/10 – Gut

payam

Gut: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

2/10 – Ungenügend

Goarik

Verbesserungswürdig: Sauberkeit und Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Holly

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great service and checking in
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Homer L.

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very friendly staff. Good location. It got very crowded on the weekend. Good thing there was an adult only pool. I don't know what the smoking rules are, but on Saturday and Sunday the guy in the room next to me was constantly smoking pot. Made it difficult to sit on the porch.
Aufenthalt von 4 Nächten im Mai 2024

10/10 – Hervorragend

Daniel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

Magda

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was a good place. I wish they had more things to do than just a lazy river and water slide
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Terry Chong am 26. Mai 2024
Thank you for your feedback! We're glad to hear that you enjoyed your stay. We appreciate your suggestion and are always looking for ways to enhance our guests' experiences. We'll certainly consider adding more activities in the future. We hope to have the opportunity to welcome you back and provide an even better experience next time.

10/10 – Hervorragend

Shaimaa

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

10/10 – Hervorragend

Matthew, Devore

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Jade

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing me & my family will be back in a few weeks
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Terry Chong am 26. Mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you and your family had such a great time. We can't wait to welcome you back for another amazing stay!

8/10 – Gut

Savy

Mit der Familie und kleinen Kindern gereist
Gut: Ausstattung und Zustand der Unterkunft
This was my second time staying at this property. Took my family during spring break. Property is nice and well maintained. Great place for family and pool fun. However, I was disappointed with the housekeeping. I had to make multiple requests for having my room cleaned. It did not get cleaned on the second day even though I had made a call twice and left both times for housekeeping to clean my room. On the third day, had to ask 2 more times until it finally got cleaned. I was very frustrated on this basic service, especially with a family of 4 staying in a room. Perhaps they do not have enough staff to keep up with the spreak break crowd. But for the premium price I am paying during this time, I should at least get basic house keeping services.
Aufenthalt von 3 Nächten im März 2024
Antwort von Terry Chong am 26. Mai 2024
Thank you for taking the time to share your feedback. We're glad to hear that you found our property well-maintained and enjoyable for your family. I am so sorry your experience with housekeeping during your stay. Your concerns are important to us, and we understand how frustrating it must have been to repeatedly request cleaning services, especially with a family of four. We are addressing this issue with our housekeeping team.We appreciate your patience and understanding, and we hope to provide you with a much-improved experience on your next visit. Thank you for bringing this to our attention.

4/10 – Schlecht

Shruti Bala

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Ausstattung
The resort was too big and you needed ride to other parts of the resort. The splash park was broken. The arcade games were. Not too many eating option on the resort. The food in pool area was really poor quality.
Aufenthalt von 5 Nächten im Mai 2024

10/10 – Hervorragend

Aaron, Los Angeles

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Karen, San diego

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Mai 2024

6/10 – Okay

Kandice

Mit der Familie gereist
Gut: Sauberkeit
Not enough people attending at the pool area. More servers then people taking orders.
Aufenthalt von 2 Nächten im Mai 2024

8/10 – Gut

candice

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great visit!
Aufenthalt von 3 Nächten im April 2024

6/10 – Okay

Neena

Mit Haustieren gereist
Gut: Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
The grounds are gorgeous and extremely quiet. There are a host of pools to lounge in and the pool with the main bar has music and good pool food. I would say the biggest issues I had were: the bathroom was older than I hoped for given the cost of the property, the pools had a lot of large and small bugs in it (which was not cleaned regularly), the staff was mediocre and my arrival was not welcoming and was slightly rude. Also the largest issue I had was with the AC ventilation was making large noises at night and I was unable to sleep. The front desk did refund me for the resort fee for that night and moved me to a different room, but the cost for the day/night is 330.00 so it still did not feel like the right value for the price. The last thing I will point out and if you want a good coffee, the cafe does not know how to make drinks which can be frustrating given that you would have to leave the property to get a proper coffee.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

David

Aufenthalt von 3 Nächten im April 2024

8/10 – Gut

Chris

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im April 2024

6/10 – Okay

Katie

Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Ichiro, San Juan Capistrano

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great place to chill.
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Anthony

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Food and drinks took nearly three hours at the pool. Food in the restaurant took about 90 minutes and came out at all different times. Pool was great service was terrible.
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

arkel

Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

Monica

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our experience at the Omni was amazing. All of the staff was super friendly, especially the lifeguards to my son with special needs. They have live music on Friday and Saturdays and let my son play a drum session with them the singer Tish is amazing. Very fun for the kids. Lazy river, splash pad and free ice cream can’t beat that!
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Jordan

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Arlet

Mit Haustieren gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excellent resort
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Ryan

Gut: Sauberkeit und Personal & Service
Clean property grounds
Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Wesley, Long Beach

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great for families, my kids love this place!
Aufenthalt von 1 Nacht im April 2024

10/10 – Hervorragend

ERIC

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Liked the lazy river
Aufenthalt von 1 Nacht im März 2024

10/10 – Hervorragend

Xavier

Aufenthalt von 2 Nächten im April 2024

10/10 – Hervorragend

Mary

Mit der Familie gereist
Gut: Ausstattung
We had a nice, quiet stay.
Aufenthalt von 1 Nacht im Februar 2024

8/10 – Gut

Laura

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Property had lots of great amenities that you pay for in the resort fees, like pools, hot tubs, lots of dining options. Very family friendly which we liked and felt super safe and walking distance to lots of restaurants. The room could have been a bit cleaner (finger print marks on the doors, floors in bathroom could use a good scrub). The restaurant there gets very busy on the patio. Apparently to sit outside you need to make reservations even though we are hotel guests. No one told us this major point at check-in. My biggest issue was that they put us on a second level floor facing the pool which was noisy. We specifically booked an accessible room on the first floor with a Vista View. We needed this as we have a four month old baby and they have no elevators there so it’s a lot of stuff and a baby to lug up and down. They moved us to our vista view room but on the second level, stating they had no first level rooms left, even though this is what I booked and have proof of through Expedia. The systems were all down due to a cyber attack, so check in took 30 minutes and we only got one room key which was super inconvenient for our family. They waived one night of resort fees, but to me that was not sufficient considering the major inconveniences we experienced. For roughly $800 CAD a night, we expected better from this resort.
Aufenthalt von 4 Nächten im April 2024

10/10 – Hervorragend

Holly

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
great for families, looking forward to coming back
Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Mimi

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Amazing staff! Everyone was incredibly friendly and kind. Only complaint was our tv never worked. The nicest man tried to fix it but he couldn’t. Hotel took the resort fees off my bill.
Aufenthalt von 2 Nächten im April 2024

6/10 – Okay

Gwendolyn

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Ausstattung
It was so crowded at the pools that we had to rush over very early to reserve lounge chairs, otherwise, there would be no place to sit with our children. There was no relaxing and sleeping in on our vacation due to that. Only one restaurant made it difficult to secure dinner reservations so we had to leave the resort a few times. The staff was very kind and helpful.
Aufenthalt von 5 Nächten im März 2024

4/10 – Schlecht

Neha

Verbesserungswürdig: Personal & Service
Their system was down due to hack and very poor services because of that. Rude and inconsiderate people at the pool shop. I am double charged for some charges since everything is manual. Vacation turned into a hassle. Hopefully the double charges get resolved and they can do things in an honest way.
Aufenthalt von 3 Nächten im April 2024

10/10 – Hervorragend

Marie

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very family friendly. The multiple pools was such a hit and the kids had a blast. The only downside that we didn't know about is how quick the chairs were filled (there's a line by 8:30 am and the pools open at 9). One day, we got there at noon and had a hard time finding a spot. We will be back and plan better this time around. Highly recommend especially if you have young kids.
Aufenthalt von 2 Nächten im April 2024

4/10 – Schlecht

Conor

Aufenthalt von 2 Nächten im April 2024

8/10 – Gut

Cindy

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just came back from overall a very nice stay at the Omni Resort. Extremely kid/family friendly- we thoroughly enjoy the ease of the lazy river and the multiple pool options and flexible hours of the pool and the gym facilities. The movie night option in the pool area is such a cute idea. The “beach” area did seem a bit tired and could use an update or at least more sand. Our room was conveniently located and spacious enough for two toddlers. The Palms Cafe offered a variety of food options that were quite tasty. I especially love the avocado toast. The main restaurant Bluember was also surprisingly delicious and a nice outdoor patio ambiance. My main complaints would be the lack of attention to detail with housekeeping as we stayed for four nights and by the third day we had to request for more toilet paper (not even a spare in the bathroom) and had to ask for a second mini lotion bottle and for the body wash bottle to be refilled etc. Upon initial check in we were told due to recent security breech, only one key per room which ended up being quite an inconvenience. We were told the resort fee would be waived but at check out we were informed this would be for just one night which seems to be a shame and a missed opportunity especially given we stayed for so many nights. We have no major complaints except for the cost per night and higher end resort, we expected just a bit “more”. We are excited to visit Palm Springs again although not sure yet if it will be somewhere else.
Aufenthalt von 4 Nächten im April 2024

8/10 – Gut

Laura

Mit der Familie gereist
Gut: Personal & Service
Property was a bit dated and the area around pool was not serviced lots of rubbish and dumped towels. Staff were pleasant and helpful. Good for families with young children.
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Daniel

Mit der Familie und kleinen Kindern gereist
This hotel and property is good. But nothing about it is great. Rooms are older. And walls thin so can hear neighbors conversations, tv, music, etc. While we knew we were staying during a busy week (spring break) we didn’t realize how busy it would be. Lines for the pool formed 1hr before pool doors opened. People would rush in with handfuls of towels trying to save as many beach chairs as possible. Also the line at their coffee cafe each morning was very long. They need multiple cafes for a property this size. We paid for self park however there were multiple times the spots in front of our building were completely full. It didn’t help that staff parked their golf carts in spots too. Staff is friendly. And keep the property clean but you see them out with carts and everywhere all the time. The pools are good. Obviously why families love this place. Pool service is pretty quick. Again, came on a busy week but overall the place is good. Not great.
Aufenthalt von 4 Nächten im März 2024

8/10 – Gut

Tyra

Aufenthalt von 3 Nächten im März 2024

2/10 – Ungenügend

Michael

Mit der Familie gereist
Long line check in. No chairs at any pool for us
Aufenthalt von 1 Nacht im April 2024

6/10 – Okay

Suren

Gut: Sauberkeit und Personal & Service
Property needs an upgrade. It is just old and used & abused.
Aufenthalt von 3 Nächten im März 2024

2/10 – Ungenügend

Satoshi

Mit der Familie und kleinen Kindern gereist, Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
It was our fist time staying this resort, but our stay was not amazing at all. We stayed two nights during the Easter weekend and it was over $1,500 for a two queen bed room. The whole point we booked this hotel was that we wanted to enjoy our stay with our friend family who is also traveling to Palm Springs. We were supposed to get an adjoining room with our friends (family with a child) that we were traveling with. We submitted a request months ago in the notes in the Expedia system, and called the hotel directly to make sure we get an adjoining room. They confirmed we get an adjoining room over the phone and when we checked in. However, they did not put us in an adjoining room. They just put us in the same building. More than that, there was a super loud family with 3 kids whose parents shouting all the time. Because of this issue, our friend family needed to move from the original room to a very far different room. So, we were completely separated and were not able to communicate or meet each other easily. Their entire computer system was down during our stay there which was very inconvenient. We were given only one room key card and had to write our entire credit card number including the security code on a piece of paper. It is very dangerous for security issues. They said that the issue would be fixed in a day which never happened. We will never come back to this hotel again.