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Bewertungen von Durham Marriott City Center

3.5 out of 5
Durham Marriott City Center
201 Foster St, Durham, NC

Bewertungen

8,6

Hervorragend

398 von insgesamt 723 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
212 von insgesamt 723 Gästebewertungen haben eine Bewertung von 8 - Gut" "
63 von insgesamt 723 Gästebewertungen haben eine Bewertung von 6 - Okay" "
31 von insgesamt 723 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
19 von insgesamt 723 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

9,2/10

Sauberkeit

9,0/10

Personal & Service

8,6/10

Ausstattung

8,8/10

Zustand der Unterkunft

8,6/10

Umweltfreundlichkeit

Bewertungen

4/10 – Schlecht

mark

Verbesserungswürdig: Personal & Service
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Paul

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Will stay again on next visit
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra - Front Desk Supervisor am 19. Mai 2024
Dear Paul,Thank you for taking the time to share your experience at our hotel. We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and create memorable experiences for all our guests, so it's wonderful to know that we have succeeded in making your visit a pleasant one. Your kind words are a great encouragement to our team.If there is anything specific that stood out during your stay and made it enjoyable, please let us know. We value your input and it helps us ensure that we continue to meet and exceed our guests' expectations.Thank you once again for choosing our hotel. We look forward to welcoming you back on your next visit to the area.

10/10 – Hervorragend

Aaron

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I liked it.
Aufenthalt von 1 Nacht im Mai 2024
Antwort von Alexandra - Front Desk Supervisor am 17. Mai 2024
Dear Aaron,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback!I'm thrilled to hear that you had a great stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's wonderful to know that we succeeded in doing so during your visit.If there's anything specific that made your stay so enjoyable, please let us know. Your feedback will help us to maintain and improve our high standards.

10/10 – Hervorragend

Manuel, joliet

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Very nice facilities and friendly staff!
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexandra - Front Desk Supervisor am 24. Apr. 2024
Dear Manuel,Thank you for taking the time to leave us a review! We're delighted to hear that you had a pleasant experience at the Durham Marriott City Center and appreciated our nice facilities and friendly staff. Your kind words mean a lot to us.We strive to provide a comfortable and enjoyable stay for all our guests. Your feedback encourages us to keep up the good work. If there's anything specific that stood out to you about our facilities or any staff member who made your stay special, please let us know. We love to pass along compliments to our team!Once again, thank you for your feedback. We hope to welcome you back to the Durham Marriott City Center in the near future. Should you have any questions or need assistance, please don't hesitate to reach out to us.

8/10 – Gut

Melanie

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great stay!
Aufenthalt von 3 Nächten im April 2024
Antwort von Alexandra - Front Desk Supervisor am 24. Apr. 2024
Dear Melanie,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great stay at the Durham Marriott City Center. Your kind words mean a lot to us.We strive to provide a memorable experience for all our guests, and it's fantastic to know that we succeeded in making your stay enjoyable. Your satisfaction is always our top priority, and we're delighted that we were able to meet your expectations.If there's anything specific that you loved about your stay, please let us know. Your feedback helps us to continually improve our services and provide an even better experience for all future guests.Once again, thank you for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future!

8/10 – Gut

Melinda

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Near the DPAC
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 24. Apr. 2024
Dear Melinda,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your review and are glad to hear that our hotel is conveniently located near the DPAC.At the Durham Marriott City Center, we strive to provide a comfortable and convenient experience for all our guests. Being situated close to the DPAC is definitely one of the benefits our location offers, allowing our guests to easily attend events and shows.We understand that every guest has different preferences and priorities when choosing a hotel, and we appreciate you highlighting this aspect of our location. Our proximity to the DPAC is just one of the many features that we believe enhances our guests' overall experience.If there is anything else that stood out to you during your stay, or if there are any suggestions you would like to share, please don't hesitate to let us know. Your feedback helps us improve and ensures that we continue to provide a high level of service to all our guests.Thank you once again for your review. We hope to have the opportunity to welcome you back to the Durham Marriott City Center in the future.

10/10 – Hervorragend

Penelope

Aufenthalt von 1 Nacht im April 2024
Antwort von Alexandra - Front Desk Supervisor am 17. Mai 2024
Dear Penelope,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback!I'm thrilled to hear that you had a great stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's wonderful to know that we succeeded in doing so during your visit.If there's anything specific that made your stay so enjoyable, please let us know. Your feedback will help us to maintain and improve our high standards.

10/10 – Hervorragend

Penelope

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great and helpful staff. We enjoyed having a restaurant in the hotel.Thanks for a wonderful visit.
Aufenthalt von 3 Nächten im April 2024
Antwort von Alexandra - Front Desk Supervisor am 24. Apr. 2024
Dear Penelope,Thank you so much for taking the time to share your wonderful experience at the Durham Marriott Center. It was a delight to have you as our guest!I'm thrilled to hear that our staff provided great and helpful service throughout your stay. We take pride in ensuring that our guests feel welcome and have everything they need. Our team will be thrilled to know that their efforts made a positive impact on your visit.We're also glad to hear that you enjoyed having a restaurant within the hotel. Our aim is to provide convenience and a variety of dining options for our guests, so it's great to hear that you found it enjoyable.Once again, thank you for choosing the Durham Marriott City Center and for your kind words.

10/10 – Hervorragend

Penelope

Aufenthalt von 6 Nächten im April 2024
Antwort von Alexandra - Front Desk Supervisor am 17. Mai 2024
Dear Penelope,Thank you for taking the time to share your experience at our hotel. We greatly appreciate your feedback!I'm thrilled to hear that you had a great stay with us. Our team works hard to ensure that every guest has a comfortable and enjoyable experience, and it's wonderful to know that we succeeded in doing so during your visit.If there's anything specific that made your stay so enjoyable, please let us know. Your feedback will help us to maintain and improve our high standards.

8/10 – Gut

Robert

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Hotel card reader had trouble running my credit card which caused a check in delay and my card being double charged. I had to meet with their accounts department the next morning to get it resolved. Not cool!
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexandra - Front Desk Supervisor am 9. Apr. 2024
Dear Robert,Thank you for taking the time to share your experience at our hotel. I apologize for the inconvenience you faced during check-in with the trouble that our card reader had in processing your credit card. I understand that this caused a delay and resulted in a double charge on your card. Our team is dedicated to providing a seamless and hassle-free check-in process, and I regret that we fell short of your expectations on this occasion.Please rest assured that I have shared your feedback with our accounts department to ensure they address any issues with the card reader that may have caused this problem. I assure you that steps will be taken to prevent a recurrence of such situations going forward. Your satisfaction is important to us, and we appreciate your patience while we resolved the matter the following morning.Once again, I apologize for any inconvenience or frustration this may have caused you. Your feedback is invaluable as it helps us identify areas where we can improve. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.

10/10 – Hervorragend

Michael

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really nice property convenient to most attractions. Very courteous staff. Nice, quiet room.
Aufenthalt von 1 Nacht im April 2024
Antwort von Alexandra - Front Desk Supervisor am 6. Apr. 2024
Dear Michael,Thank you for taking the time to share your positive experience at the Durham Marriott City Center. It's wonderful to hear that you found our property to be convenient and enjoyed the attractions nearby. I'm glad to know that our staff was able to provide courteous service throughout your stay. We strive to create a welcoming environment and assist our guests in any way possible.Your mention of a nice and quiet room is appreciated. We understand the importance of a peaceful night's sleep, and we're delighted that we could provide you with a comfortable and serene atmosphere.Once again, thank you for your kind words. We look forward to welcoming you back to the Durham Marriott City Center in the future.

10/10 – Hervorragend

Yves

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Just what we expected. Best value for the dollar and added to a great evening.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 6. Apr. 2024
Dear Yves,Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words and are delighted to hear that we met your expectations and provided you with the best value for your money. At the Durham Marriott City Center, our aim is to create memorable experiences for our guests, and we are thrilled that we could contribute to a great evening for you. It means a lot to us when our efforts are recognized and valued.If there is anything else we can do to make your stay even more enjoyable in the future, please do not hesitate to let us know. We are here to assist you and ensure you have a fantastic time.Thank you again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon!

8/10 – Gut

Robert

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Close to Carolina Theater.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 6. Apr. 2024
Dear Robert,Thank you for taking the time to share your feedback. We appreciate your review and the opportunity to respond.I'm glad to hear that our location near the Carolina Theater met your needs. We strive to provide convenience and accessibility to our guests, and we're thrilled that this aspect of your stay was satisfactory.If there are any other specific aspects of your stay that you would like to address or discuss further, please don't hesitate to reach out to us. Your satisfaction is important to us and we value your input.Thank you again for choosing to stay at the Durham Marriott City Center. We hope to have the pleasure of welcoming you back in the future.

10/10 – Hervorragend

Kim

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great place
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 31. März 2024
Dear Kim,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We greatly appreciate your kind words and are thrilled to hear that you had a great experience with us.At the Durham Marriott City Center, we strive to provide exceptional service and create memorable experiences for all our guests. It's fantastic to know that we were able to meet your expectations and leave a positive impression on you. Your satisfaction is our top priority, and we truly value your feedback. Thank you once again for choosing the Durham Marriott City Center. We hope to have the opportunity to welcome you back for another amazing stay in the future.

6/10 – Okay

Monica

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Wi-fi is not free unless you booked the room directly. Breakfast starts at $20. Staff not very pleasant.
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 31. März 2024
Dear Monica,Thank you for taking the time to share your feedback with us. We appreciate all comments as they help us improve our services. I'm sorry to hear that your experience at the Durham Marriott City Center didn't meet your expectations. I understand that you were disappointed with the Wi-fi charges, which are only complimentary if you book directly with us. We strive to provide an exceptional overall experience and offer competitive rates to our guests, allowing us to maintain a high standard of service. Nonetheless, we apologize if this policy came as a surprise and inconvenienced you during your stay. Moreover, it's regrettable that you found our staff to be less pleasant than anticipated. Our team is trained to provide friendly and professional service, going above and beyond to ensure our guests feel welcomed and taken care of. Please be assured that I will address your concern with the relevant team members to ensure consistency in our interactions.Thank you again for bringing these issues to our attention. It is through feedback like yours that we enhance the experience we deliver to our guests. We hope to have the chance to welcome you back in the future so that we may demonstrate our commitment to providing you with an enjoyable stay.

10/10 – Hervorragend

mary, wolcott

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had a great stay and will definitely be back next time we go to Raleigh!
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 19. März 2024
Dear Mary,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. We are thrilled to hear that you had a great experience!Our team strives to provide exceptional service and deliver memorable experiences for our guests, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words and your recommendation means a lot to us.If there is anything specific that stood out to you during your stay, we would love to hear about it. Your feedback helps us recognize and acknowledge our team members who made a positive impact on your stay. We strongly believe in celebrating our staff's contributions and would be delighted to pass along your compliments.Once again, thank you for choosing the Durham Marriott City Center, and we can't wait to welcome you back on your next trip to Raleigh!

10/10 – Hervorragend

Ivy

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I was pleasantly surprised
Aufenthalt von 1 Nacht im März 2024
Antwort von Alexandra - Front Desk Supervisor am 19. März 2024
Dear Ivy,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay. At the Durham Marriott City Center, our aim is to exceed our guests' expectations and create memorable experiences. It is wonderful to know that we were able to achieve this goal during your stay. Your satisfaction is our top priority, and we strive to provide exceptional service and comfortable accommodations. Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back in the future for another great experience.

8/10 – Gut

Gary

Gut: Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexandra - Front Desk Supervisor am 19. März 2024
Dear Gary,Thank you for taking the time to share your experience at the Durham Marriott City Center. We appreciate your feedback and are delighted to hear that you were pleasantly surprised during your stay.

10/10 – Hervorragend

Michael

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Very clean and enjoyable. Food options are limited.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 8. März 2024
Dear Michael,Thank you for taking the time to write a review of your recent stay at our hotel. I'm glad to hear that you found our hotel to be very clean and enjoyable. We take great pride in maintaining a high standard of cleanliness throughout our property to ensure our guests have a comfortable and pleasant stay.I understand that you felt the food options were limited. We are continuously working to enhance our dining experience and appreciate your feedback. Your comments will be shared with our team for consideration as we review our menu offerings. We strive to provide a variety of options to cater to different tastes and preferences, and we will take your feedback into account when planning any future changes.Once again, thank you for sharing your thoughts with us. It is through feedback like yours that we are able to improve our services and provide a better experience for our valued guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Thank you.Best regards,

10/10 – Hervorragend

Dr. Bridgette

Geschäftlich gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Alex and then valet service excellent
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 8. März 2024
Dear Dr. Bridgette,Thank you for taking the time to share your feedback about your recent stay at the Durham Marriott City Center. I'm glad to hear that you found Alex and our valet service excellent. Your kind words mean a lot to us and I will make sure to pass on your appreciation to Alex and the rest of the team.At Durham Marriott City Center, it is our commitment to provide exceptional service and make our guests feel valued. Your satisfaction is our top priority, and I'm delighted that we were able to meet your expectations during your stay. We understand that a friendly and efficient valet service can greatly enhance the overall experience, and it's great to know that Alex delivered on this front.Thank you once again for choosing the Durham Marriott City Center. We look forward to welcoming you back soon.Best regards,

8/10 – Gut

teri

Gut: Sauberkeit
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 22. Feb. 2024
Dear Teri,Thank you for taking the time to review our hotel at the Durham Marriott City Center. We are thrilled you enjoyed your stay your stay with us and we hope to serve you again soon!

10/10 – Hervorragend

Whitney

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 22. Feb. 2024
Dear Whitney,We are happy to hear that you enjoyed your stay with us, and we hope we can see you again soon.

6/10 – Okay

Deborah

Mit der Familie gereist
Gut: Sauberkeit und Komfort des Zimmers
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Brian Brill am 25. Feb. 2024
Thank you for choosing to stay at the Durham Marriott City Center and providing your feedback. Our team hopes to serve you again whenever your travels bring you back to the Durham area.

10/10 – Hervorragend

Kelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We only spent one night but everything was great!
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 14. Feb. 2024
Dear Kelly,Thank you for taking the time out of your day to review your stay with us! We are thrilled you enjoyed your stay here at the Durham Marriott City Center and we hope to see you again soon!

8/10 – Gut

Lori

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Room was nice but bathroom door was a glass sliding door that didn’t close well and was very loud. We came in late and grabbed some microwave food from gift area. The microwave my husband had to use was dirty. It was fine and everyone was nice but for the price of one night I was not blown away.
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 14. Feb. 2024
Dear Lori,We are sorry you didn’t enjoy your stay with us and we would like to rectify it so we can better suit your needs. Our top priority is making sure our guests enjoy their time here at the Durham Marriott City Center. We hope to see you again soon.

10/10 – Hervorragend

Kiana

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great Staff
All of the staff at the hotel was so friendly. The valet service was lovely as well. Everything was so clean and nice, I enjoyed my stay comfortably.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 14. Feb. 2024
Dear Kiana,We are thrilled you enjoyed your stay with us at the Durham Marriott City Center! We love to go above and beyond for our guests to make sure that you have an amazing experience! We hope to see you again soon!

10/10 – Hervorragend

Rosalind, Memphis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Clean, updated surroundings
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alexandra - Front Desk Supervisor am 5. Feb. 2024
Dear Rosalind,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to serve you again soon.

10/10 – Hervorragend

Tiffany

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Great location
The locations us central to downtown Durham. We were able to walk to restaurants and the DPAC for a concert within a few minutes minutes. The location feels safe.
Aufenthalt von 2 Nächten im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 5. Feb. 2024
Dear Tiffany,Thank you for taking the time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay with us and we hope to see you again soon.

8/10 – Gut

Ada Esther

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Alexandra - Front Desk Supervisor am 5. Feb. 2024
Dear Ada Esther, First and foremost thank you for taking your time your day to review our hotel at the Durham Marriott City Center. We strive to make sure all of our guests enjoy our hotel, and if there’s any thing that we need to do to improve your stay, please don’t hesitate to let us know.

10/10 – Hervorragend

CHRISTIAN

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 5 Nächten im Dezember 2023
Antwort von Alexandra - Front Desk Supervisor am 5. Feb. 2024
Dear Christian,Thank you for taking your time out of your day to review our hotel at the Durham Marriott City Center. We are thrilled that you enjoyed your stay here and we hope to see you again soon.

10/10 – Hervorragend

Doug

Mit der Familie gereist
Gut: Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 1 Nacht im Januar 2024
Antwort von Alexandra - Front Desk Supervisor am 3. Jan. 2024
Dear Mr. Doug,We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center! We hope to see you again in the near future!Best Wishes,

10/10 – Hervorragend

james

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Aufenthalt von 2 Nächten im Dezember 2023
Antwort von Alexandra - Front Desk Supervisor am 3. Jan. 2024
Dear Mr. James,Thank you for taking the time out of your day to review our hotel. We are thrilled that you enjoyed your stay with us at the Durham Marriott City Center. We hope to serve you again in the near future!Best Wishes,

8/10 – Gut

Soufiane

Gut: Sauberkeit, Ausstattung und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service
Breakfast was super expensive
Aufenthalt von 1 Nacht im Dezember 2023
Antwort von Alexandra - Front Desk Supervisor am 25. Dez. 2023
Dear Soufiane,Thank you for taking the time to review our hotel. We are sorry to hear you didn't enjoy our breakfast, but we hope we can rectify it with you the next time you visit.Best Wishes

8/10 – Gut

Mary Ellen

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Alexandra K. - Front Desk Supervisor am 10. Dez. 2023
Dear Mary Ellen,First off, thank you for taking the time to review your stay at the Durham Marriott City Center, we are thrilled that you enjoyed your stay with us and we hope to see you again in the future!Best Wishes,

10/10 – Hervorragend

Andrea Levine

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great location in central Durham. You can go anywhere easily from the hotel. Nice views from hotel windows. Very comfortable rooms. Lovely lobby and sitting areas. Will stay here again.
Aufenthalt von 4 Nächten im November 2023
Antwort von Alexandra - Front Desk Supervisor am 30. Nov. 2023
Dear Andrea Levine,Thank you so much for taking the time to review our hotel. We are thrilled you enjoyed your time with us and we hope to see you again soon. Have a great day!

2/10 – Ungenügend

Richard

Mit der Familie gereist
Verbesserungswürdig: Ausstattung
Breakfast not included. This was a hardship for me because of a medicinal regimen that requires me to take a second round of medicine an hour after my cancer drug with food. Also, the Starbucks is insanely overpriced. Parking availability was misleading according to what was stated online. When we asked at the door about parking, we were told it was at the bottom of the hill. We drove around for a bit and eventually tried the parking garage. I was also disappointed to find out that I would have to pat for internet access even though I am a rewards member because I happened to book through Expedia this time. I will be reluctant to stay at your properties in the future. P.S. no hooks in the bathroom, shower head too low, limited TV channels, no TV listings printed, no list of nearby restaurants. Do better.
Aufenthalt von 1 Nacht im November 2023
Antwort von Alexandra - Front Desk Supervisor am 30. Nov. 2023
Dear Mr. Richard,On behalf of the front desk we are terribly sorry you didn't enjoy your stay with us at the Durham Marriott City Center. Please allow us to rectify this so you can have a better stay with us.

4/10 – Schlecht

Mindee, Naperville

Aufenthalt von 3 Nächten im November 2023
Antwort von Alexandra - Front Desk Supervisor am 25. Dez. 2023
Dear Mindee,Thank you for taking the time to review our hotel. We are sorry we didn't exceed your expectations. We hope we can rectify it for you so you can enjoy your stay with us in the future.Best Wishes,

10/10 – Hervorragend

Christopher

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 1 Nacht im November 2023
Antwort von Alexandra K. - Front Desk Supervisor am 10. Dez. 2023
Dear Christopher,Thank you for taking the time to review our hotel. We are thrilled you enjoyed your stay with us and we hope to see you again soon.

6/10 – Okay

Terry

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
Aufenthalt von 1 Nacht im November 2023
Antwort von Alexandra - Front Desk Supervisor am 24. Nov. 2023
Thank you for taking the time out of your day to review our hotel. We are sorry we weren't able to make your experience as great as you wanted it to be and if you can come back to us, feel free to let us know what you need to make your stay fantastic.

8/10 – Gut

Anjanette

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
It’s in a really good central area downtown. The staff is super nice, friendly & helpful. The rooms are a little dated. Definitely don’t like the door to the bathroom.
Aufenthalt von 3 Nächten im November 2023
Antwort von Alexandra K. - Front Desk Supervisor am 24. Nov. 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 – Hervorragend

Rusty

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Alexandra K. - Front Desk Supervisor am 24. Nov. 2023
Thank you for taking the time out of your day to review our hotel. We are glad you enjoyed your stay with us, and we would like to have you again soon.

10/10 – Hervorragend

peter

Aufenthalt von 1 Nacht im Oktober 2023
Antwort von Alexandra - Front Desk Supervisor am 27. Okt. 2023
Thank you for taking the time out of your busy schedule to give us an amazing review. We appreciate your time staying with us and we hope to see you again soon.

8/10 – Gut

Vanessa, Seattle

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
This was a good stay but the property itself felt very business oriented, and I was traveling with small kids. We went to the restaurant and waited forever but no one served us though I could see others (without kids) were being served. I assume they were understaffed but still frustrating. The area around the hotel has a lot to do which is nice!
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 27. Okt. 2023
Thank you for taking the time out of your busy schedule to review our hotel. We are glad you enjoyed our amenities at our hotel and hope to see you again soon.

10/10 – Hervorragend

Steven

Geschäftlich gereist, Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Brian Brill is an outstanding GM
Aufenthalt von 3 Nächten im September 2023
Antwort von Alexandra - Front Desk Supervisor am 24. Okt. 2023
Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your stay with us and we hope to see you again soon.

10/10 – Hervorragend

William

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers
Overall Great Stay
Everything about our stay was great. There is no self parking on site but the valet was reasonable at $25. The only drawback was the halllway noise because we were in room 306 adjacent to the elevator. It would be great if they could silence the “ding” sound every time the elevator arrived on the floor. We didn’t have the breakfast but it looked delicious. The hotel is within walking distance of a number of restaurants and attractions.
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 26. Sept. 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

8/10 – Gut

Beth

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Having stayed at many Marriott’s, I was disappointed with the dining options - sitting area, places to eat, etc. There were 4 tables to sit at if you chose to eat a meal. You literally were sitting in the lobby. No ambiance at all. Our room was clean and quiet.
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 26. Sept. 2023
Thank you for taking the time to review our hotel. We are so thrilled you enjoyed your stay with us and we can't wait to see you again soon.

4/10 – Schlecht

Barbara

Mit der Familie gereist
Verbesserungswürdig: Zustand der Unterkunft und Komfort des Zimmers
Don’t stay at Marriot in Durham!
The staff was very welcoming and friendly! The condition of the hallways was horrendous! The rugs were damp, they had fans on several floors. The hallway smelled musty and nasty! My room smelled the same way. There was water coming up from the floor. I made sure I always had shoes on. The bathroom molding had black mold on the bottom. I should have taken pictures but it was there. I only was there one night. Other family members were at the hotel and had to ask for toilet paper, towels and room cleaning. I was glad I was there for one night. The lady that worked at Starbucks was very nice and pleasant!
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 20. Sept. 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We are deeply sorry for your experience with us in regard to the halls and floor. Hopefully you can come by so we can make your experience a better one.

10/10 – Hervorragend

TERI

Mit der Familie gereist
Gut: Sauberkeit und Personal & Service
I got an upgrade, however, room 202 was a little warm and air conditioner was noisy.
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 20. Sept. 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.

6/10 – Okay

Meredith

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Komfort des Zimmers
The pros: -location!! Great within walking distance of DPAC! -the parking garage next door was free over the weekend -easy check in and friendly housekeeping staff The cons: -honestly the biggest con is that the bathroom has a sliding door and no fan. So it doesn’t feel very private at all. This was fine when it was just me and my husband but did make it uncomfortable when more family members stayed in the room as well. -no microwave, just FYI. We didn’t need it but there was a mom who needed to heat up formula for her baby and had to figure out something else.
Aufenthalt von 2 Nächten im September 2023
Antwort von Alexandra- Front Desk Supervisor am 8. Sept. 2023
Thank you for taking the time out of your day to write a review for us. In addition to the microwave while the rooms do not come with a microwave in the room, you can request a microwave if you still need it just let one of our front desk agents know, and we can definitely deliver it up to you. Otherwise, the microwave is in the lobby behind thebig TV downstairs. We hope to see you again soon.

8/10 – Gut

Thomas

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Walking distance to Carolina Theater.
Aufenthalt von 1 Nacht im September 2023
Antwort von Alexandra - Front Desk Supervisor am 20. Sept. 2023
Thank you for taking the time to review our hotel. We strive to make sure our guests enjoy their time here and are always looking for room to improve. We hope to see you again soon.