Blick von der Unterkunft

Bewertungen von Vamar Vallarta All Inclusive Marina and Beach Resort

3.5 out of 5
Vamar Vallarta All Inclusive Marina and Beach Resort
Av. Paseo de la Marina Sur S/N, Marina Vallarta, Puerto Vallarta, JAL

Bewertungen

6,8
252 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
259 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 8 - Gut" "
191 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 6 - Okay" "
157 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
145 von insgesamt 1004 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

7,4/10

Sauberkeit

7,4/10

Personal & Service

6,4/10

Ausstattung

6,6/10

Zustand der Unterkunft

7,0/10

Umweltfreundlichkeit

Bewertungen

6/10 – Okay

Vanessa

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
Great price, decent rooms. Options for dining, but food not great and you have to be at the front desk by 7am to reserve a restaurant. Not much for the kids to do besides swim. No activities that we were aware of. Felt clean and safe. Nearby stores in walking decent- kind of cool to explore. Felt safe.
Aufenthalt von 5 Nächten im März 2024

8/10 – Gut

Irene

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von MOD am 19. Mai 2024
Muchas gracias Irene por su calificación. En Vamar Vallarta trabajamos para que la excelencia sea una forma de vida y no una meta. Le esperamos pronto para seguir disfrutando de sus vacaciones!.

4/10 – Schlecht

Maria, Oxnard

Aufenthalt von 3 Nächten im April 2024
Antwort von Concierge am 13. Mai 2024
Que tal María, lamentamos que su estancia no haya sido del todo placentera en Vamar Vallarta. Nos gustaría saber nuestros puntos de mejora y así, estar en completa aptitud de que usted tenga la satisfacción y comfort que merece.

10/10 – Hervorragend

Graciela, Edmonds

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Nice place
Aufenthalt von 3 Nächten im April 2024
Antwort von MOD am 11. Mai 2024
Thank you so much Graciela for staying at Vamar Hotel, we are trying every day to do our best for our guests. We will be so glad to have the opportunity to see you again soon.

2/10 – Ungenügend

Katie

Aufenthalt von 28 Nächten im Januar 2024
Antwort von Jorge Concierge am 6. Mai 2024
We appreciate you taking the time in giving us some feed back. But we see that you went threw some tuff times. But we know that we have room for improvement. And we apprecitate your honesty.

4/10 – Schlecht

Krista

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
I’ve been to Mexico 5 times and this was the worst hotel I’ve stayed at. The food was so terrible we had to eat off the resort which was unfortunate considering we paid for an all inclusive. There is only 2 dinner options buffet or Italian but no kids allowed at Italian so we were limited to the buffet only. We tried the seafood restaurant which was lunch only it was beyond gross. Seen 5 cockroaches outside our room and it was very hard to communicate as most of the staff did not speak or understand English. We noticed a LOT of people checking in and checking out the same or very next day with complaints. The rooms were very plain, nothing in them not even a lamp by the night table. No mini fridge no bottle water, it was a complete waste of money. Expedia tried several times to get a refund from the hotel so we could stay somewhere else and the hotel denied the refund. DO NOT stay here.
Aufenthalt von 9 Nächten im April 2024
Antwort von Jorge Concierge am 6. Mai 2024
We appreciate your honesty and we are sorry for the inconviniance that you and your love ones went threw. We know that there is alot we need to improve. But our staff works hard to give the best experience possible. But sometimes it the lack of comunication. That makes it more hard in being able to fix any bad situations. But we take any constructive critisium very seriouse. And will look into the matter. So we dont have more of this type of situations once again.

10/10 – Hervorragend

Gabriela

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Great hotel
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 6. Mai 2024
We appreciate you taking the time in giving us some great feed back. And we are so happy that you enjoyed yourselfs. Thank you for choosing vamar as your destination resort.

10/10 – Hervorragend

Moises Aaron

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Jorge Concierge am 6. Mai 2024
Le agradecemos por tomar el tiempo para otorgarnos unos comentarios. Es un placer saber que su estancia estuvo de su agrado. Y los esperamos de vuelta en sus próximas vacaciones.

8/10 – Gut

Rocio

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 6. Mai 2024
We appreciate you taking the time in giving us some great feedback. And for the opportunity to add some great moments to your vacation. And we hope to see you guys with us in a later future. For more memorable moments.

10/10 – Hervorragend

Maria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Excelente servicio y seguridad
Aufenthalt von 2 Nächten im April 2024
Antwort von Jorge Concierge am 27. Apr. 2024
Se le agradece mucho por tomar el tiempo en otorgarnos sus comentarios. Y es un placer escuchar que su experiencia con nosotros fue de su agrado. Esperamos verlos con nosotros de nuevo en su próximas vacaciones

8/10 – Gut

Miguel, Aguascalientes

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Me gusto mucho el hotel, seguro volvere. Lo unico que no me gusto es que no esta diseñado para familias o grupos de mas de 4 personas, ya que todos los restaurantes, tienen mesas para 4 personas, y no te dejan juntarlas, asi que eso esta super mal
Aufenthalt von 1 Nacht im April 2024
Antwort von Jorge Concierge am 26. Apr. 2024
Le agradecemos mucho por tomar el tiempo en otorgarnos sus comentarios. Y nos encanta que se la paso excelente. Y esperemos verlos de nuevo con nosotros en sus próximas vacaciones.

4/10 – Schlecht

ana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Cucharachas en las habitaciones, mal servicio y solo puedes acceder a1 restaurante de especialidad
Aufenthalt von 2 Nächten im April 2024
Antwort von Jorge Concierge am 15. Apr. 2024
Le agradecemos tomar el tiempo en otorgarnos con unos comentarios. Y por lo escrito tuvo percances que se pudo tomar y hacer varias cosas. Siempre es muy importante notificar al jefe en turno oh a un tipo de gerente. Para que puedan apoyar en cualquier mal entendido oh cuando tiene que ver de las habitaciones. Por que para nuestro Hotel el cliente siempre es primero.

6/10 – Okay

Jessica

Mit dem Partner gereist
Gut: Sauberkeit
Verbesserungswürdig: Personal & Service und Ausstattung
The location is fantastic and the accessibility to both the beach and the marina was great. The service on the other hand was nothing to brag about. Check in was just that - they checked you in, gave you a key and that was it. No welcoming smiles, no welcome drink, no help with luggage or finding your room. We've come to PV several times to other resorts and never has the service been so unimpressive. Our room attendant did not replenish any toiletries and our phone in our room didn't work so every time we needed something we had to go downstairs to the desk and then tell them and back to the room and wait for the amenities to be delivered. Once would have been forgivable but this was literally every day of our 7 night stay. In fact, when we first arrived in the room there weren't even towels. I hate to even write reviews but this time around we brought it to the front desks attention everyday after the 3rd day of no amenities and still repeatedly did not get what we needed, therefore, here is my honest review.
Aufenthalt von 7 Nächten im April 2024
Antwort von Jorge Concierge am 22. Apr. 2024
We appreciate you taking the time in providing us with some great feedback. And we know that we have room for improvement. So we do regret the situations that you went tthrew. We take every comment very seriouse. And will look into the matter. In any situation we have a great Concierge department that would of helped to find a great resolution. But we appreciate your honesty.

6/10 – Okay

Irving

Aufenthalt von 2 Nächten im April 2024
Antwort von Jorge Concierge am 6. Mai 2024
Le agradecemos por tomar tiempo en dejarnos un comentario. Esperamos que su estancia con nosotros estuvo de su agrado. Y los vemos en sus próximas vacaciones.

6/10 – Okay

Bere

Gut: Sauberkeit
Aufenthalt von 3 Nächten im April 2024
Antwort von Jorge Concierge am 11. Apr. 2024
Le agradecemos mucho en tomar su tiempo en otorgarnos un comentario. Y esperamos verlos de regreso en sus próximas vacaciones.

10/10 – Hervorragend

Pouria

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Lovely staff and space all around! Highly recommend it for couples and/or families :)
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 10. Apr. 2024
We really appreciate you giving us some great feedback and hope to see you with us in the future.

2/10 – Ungenügend

sandra liliana

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Horrible buffet and breadfast and rooms and bathrooms not updated
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 9. Apr. 2024
We apprecaite taking the time in giving us some feedback. We would of liked to helped out in any of this situations. We have a great Conceirge personel that always deals with different situations that might occure. But we do apologize for any inconvince.

4/10 – Schlecht

Mikayla

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
The location of this resort is stunning, especially with all the yachts along the marina. However, there was little to no daily games/activities on the resort, only 4 employees spoke English which was very challenging if you couldn’t find them and had to ask any other employee. The cleaning crew daily forgot to give us hand towels, shower towels and face cloths. There was small layers of mold in the grout and shower head in the bathroom. The view is what makes the resort nice, but other then that it was quite below any other resorts I’ve ever been to in Puerto Vallarta and I am a yearly traveller to PV.
Aufenthalt von 8 Nächten im März 2024
Antwort von Jorge Concierge am 9. Apr. 2024
We appreciate you taking the time in providing some great feedback. But we do apologize for the inconviniance that you might of had. And do take every comment very seriouse.

8/10 – Gut

EDUARDO

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
EXELENTE
Aufenthalt von 4 Nächten im März 2024
Antwort von Jorge Concierge am 9. Apr. 2024
We appreciate taking you taking the time in giving us some great feedback. We hope to see you with us again in the future.

8/10 – Gut

vladimir ivan gutierrez

Mit der Familie gereist
Gut: Sauberkeit und Ausstattung
1.- There was a glass missing in the bathroom that was not replaced even though I reported it several times. 2.- lack of waiter service at the pool. 3.- the drinks were generally bad 4.- the food was very good
Aufenthalt von 3 Nächten im März 2024
Antwort von Concierge am 8. Apr. 2024
We appreciate you taking the time in provinding us with some great feedback. We take every comment and suggestions very seriouse. I will take a look into all thats mentioned. None of this was mentioned to me, so i will personally seek an answer. We thank you for your honest opinion. And we apologize for the inconviance.

8/10 – Gut

Carlos

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jorge Concierge am 3. Apr. 2024
Le agradecemos tomar el tiempo en darnos su opinión. Y por su honestidad. Esperamos verlos de regreso con nosotros muy pronto.

6/10 – Okay

Kelvin

Meh
Aufenthalt von 7 Nächten im März 2024
Antwort von Jorge Concierge am 8. Apr. 2024
We appreciate you taking the time in providing us your honest feedback. We take every comment and suggestion very seriouse. Because it helps us with identify what change or upgrades we need to focus on.

10/10 – Hervorragend

Kiran

Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 22. Apr. 2024
We appreciate you taking the time in giving us a great rating. And hope that your stay with us was delightful. And see you here in your next vacation.

2/10 – Ungenügend

Tyler

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Where to start? I've been to PV 3 times, the west coast 4 times, and Mexico in general 7 times. 5 of those visits were within the last 9 years. This was, hands down, the worst resort I've ever stayed at. For starters, the rooms look nothing like the photos. They're either from another Vamar resort or stolen off Google. The rooms were *extremely* basic, no wifi, a sliding deck door that was broken, a window with a bright light outside of it that had no curtain or blind for it, a toilet that barely flushed, a shower that was clogged and suffered from random drops in water pressure and temperature, dead cockroaches left in the bathroom ceiling lamp cover, and thick dust *everywhere*. One couple we met even had mold all over their bathroom when they checked in. Then there was the god awful facilities and staff. First, the only place with complementary wifi was in the lobby with a tiny seating area for about 15 people. The coffee they offered in the lobby was practically just slightly brown water, *if* they even actually made any - half the time there was no coffee, or sugar, or cream, or mugs. You also were only *ever* allowed one free bottle of water per person in your room. There were supposed to be free refill stations but they were always empty - but you could *buy* another bottle of water at the front desk. Buffet was unsanitary and staff rarely took drink orders. And as soon as you check out, they cut your bracelet - No facility access unless you pay hourly. Horrible.
Aufenthalt von 8 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We take very seriouse any inconvinve that you might of had with us. In no shape or form do we take these comments lightly. Checking your reservation stay we dont have any complaints on your behave. We could have helped to correct problems or misconfort we might have been esperiencing. We have extra amenities such as refrigerators or coffee pots. Upon request. We understand that sometimes we have alot of miscomunication and it really affects any stay. So we regret not being able to have the opportunity to solve the inconvinces.

8/10 – Gut

Jordan

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit der Familie gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Great experience loved the hotel and staff. Would come again in the future
Aufenthalt von 2 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate you taking the time in providing us with some feedback. And we are so happy that you enjoyed yourselves. And cant wait until we see you here again.

10/10 – Hervorragend

Bradley Kenneth

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Lots of activity for the kids, pools ocean side and harbour side. Friendly staff and large rooms
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate you taking the time in providing some feed back. And we appreciate the honesty because we work extensively in bettering the interaction with our guest. As you seen everyone in outr staff do there very best. So we hope to see you guys in your next stay.

8/10 – Gut

Adan

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Aufenthalt von 5 Nächten im März 2024
Antwort von Jorge Concierge am 28. März 2024
We appreciate for taking the time in giving us some feedback.

8/10 – Gut

joe

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Not sure about all the negative reviews. I guess it all depends on what you want. The only thing I could see is the rooms are dated, but were clean and comfortable and everything worked. For us, thats's all that matters because we don't spend a lot of time in our room. The grounds and pools are clean and nice. The service was beyond excellent and polite. The buffet was fine with fresh grill options the nights we ate there. To us this resort was budget friendly so we could go out to some of our favorite restaurants at the marina. The location is excellent being only a few steps from the marina and fishing docks. Having a marina side and ocean side was great also, the best of both worlds. Under a three minute walk between the two. If you are looking for high end furnishings in your room then this may not be the place for you but if you want a nice place to stay with great service, excellent location for a fun time in Puerto then I would say yes. We had a superior balcony room with great views of the marina and boats going in and out.
Aufenthalt von 7 Nächten im März 2024
Antwort von Jorge Concierge am 28. März 2024
Joe we really appreciate your honesty and all the constructive comments that you provided. Every day as you could see we worked hard in giving you the best experience possible. And we know there is alot of room for improvement. And we are striving for a better interaction with our guest and service. We hope to see you with us in the future.

4/10 – Schlecht

Nelly, Yakima

Aufenthalt von 2 Nächten im Februar 2024
Antwort von Jorge Concierge am 28. März 2024
We appreciate you taking the time for giving us some feed back.

6/10 – Okay

Lorena Mabel

Mit einer Gruppe gereist
Gut: Sauberkeit und Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
The place need some TLC its a bit run down, but the food and staff super good , Antonio at the bar pool was excellent, Enrique, Gustavo, Maria, everyone made us feel so special , service was really good.
Aufenthalt von 7 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate your honesty and in taking the time in giving us some feedback. We know there is alot of room for improvement. And we do have plans in future renovations. So when you do comeback you will see a big upgrade. So we love when our guest recognize the hard work that our staff does. And we will let Enrique and Gustavo know that you send them the best wishes.

10/10 – Hervorragend

Dana

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Jorge Concierge am 28. März 2024
We appreciate alot in taking the time in providing some feedback.

4/10 – Schlecht

Guillermo

Mit der Familie gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
Las avitaciones muy viejas huelen a humedad
Aufenthalt von 3 Nächten im März 2024
Antwort von Jorge Concierge am 21. März 2024
We appreciate the feedback. We would of liked a more brainstorming from you so we can identify where we need to better at.

8/10 – Gut

ADRIANA

Aufenthalt von 4 Nächten im März 2024
Antwort von Jorge Concierge am 20. März 2024
We appreciate your honest rating Adriana. And thank you for choosing Vamar as a destination option.

4/10 – Schlecht

Peter

Mit dem Partner gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Very unorganized staff and not very friendly (other than our house keeper) Very limited food options, bar facilities were terrible. No bar poolside service other than occasionally around the beach side pools. No wifi in the rooms, no beverages or fridges in rooms either. Great location beside the Marina to go and eat there.
Aufenthalt von 10 Nächten im März 2024
Antwort von Jorge Concierge am 24. März 2024
We apologize for the inconviniance that you had. We take every comment very seriouse. Our staff not just reception is going to threw changes and capacitation. To better our interaction with our guest. And we have 4 bars all threw our resort. And our lobby bar area opens at 6 in the afternoon and closes at 1 in the morning. And also you have a great option of requesting a alcoholic breverage in our Marina buffet upon request. About our wifi yes you are in future plans in upgrading our service to provide a much broader converage threw the resort. And about extra amenities such a fridges or silver ware. That totally free of charge but its upon request and we would of gladly helped in this situation. But sometimes there is alot of miscomunication and alot of things can be handled in the best way.

8/10 – Gut

Arantza

Mit einer Gruppe gereist
Aufenthalt von 1 Nacht im März 2024
Antwort von Jorge Concierge am 24. März 2024
Le agradecemos por tomar el tiempo y dejarnos su rating.

6/10 – Okay

Joseph Raymond

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
We were given the wrong room at first, then they got us the room we ordered. Then had plumbing issues, so we upgraded to the penthouse and still had plumbing issues. The place needs some updating and better cleaning standards. I also didn’t like that there was no fridge available. The food was good and location was great, beautiful views and nice beach.
Aufenthalt von 7 Nächten im März 2024
Antwort von Jorge Concierge am 24. März 2024
We appreciate your honest opinion. Which we take very seriouse. Because it helps us grown and better our services. We have room for improvement and we know that it takes time to correct things. And about the amenities such a refrigerador or silver ware. We provide them upon request. And we understand that sometimes there is poor comunication. And that is what we want to better so we appreciate the feed back.

6/10 – Okay

jackie Ann

Mit dem Partner gereist
Didn't like the foid and its a long walk to beach. No ATM machines
Aufenthalt von 8 Nächten im Februar 2024
Antwort von Jorge Concierge am 28. März 2024
We regeret the bad experiences you might of had. We have different options threw out the resort. Sometimes is lack of comunication that we might have. That people dont have the opportunity to try our different options of restaurants that our resort provides. When it comes to any currency the Hotel itself has money exchange of any currency. So maybe the lack of comunication is a big factor. So we really regret not being able to fix any bad situations.

10/10 – Hervorragend

Leticia

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Our stay was very pleasant. We arrived earlier then our check In time and they allowed us to store our luggage. Our room was very comfortable. Our room could use a few minor updates. I love that we had access to the marina and the beach as well. The pools were clean and warm water. The buffet was delicious. The evening entertainment was awesome. Amazing dancers and performers.
Aufenthalt von 2 Nächten im März 2024
Antwort von Jorge Concierge am 13. März 2024
We appreciate the feedback that you had provided us. Everyday we work hard to better our service. We are proude of our staff because there always treating our guest with the most respect and curtiouse to everyone. And we are so happy that you enjoyed every minute. We hope to see you back with us in the future.

6/10 – Okay

AMIR

Mit dem Partner gereist
Gut: Personal & Service und Ausstattung
Verbesserungswürdig: Zustand der Unterkunft
Poor English No activity or shows Food is so limited
Aufenthalt von 3 Nächten im März 2024
Antwort von Jorge Concierge am 28. März 2024
We really regret the bad situations that you might of had in your time with us. We take any rating or any constructive critisium very seriouse. We have our to managers who speak fluent English so probably the lack of comunication was a big factor.

10/10 – Hervorragend

Amy Arlene

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Really liked being near both the marina & the beach, even though it required transportation to get to the downtown area. The staff were excellent- going above & beyond to accommodate us on every level. It was very clean. Really enjoyed the nightly shows in the theater- a fun family activity. Things I missed were a hot tub, bikes to rent & use to get around, ice cream available at the buffet or snack bar
Aufenthalt von 6 Nächten im März 2024
Antwort von Jorge Concierge am 28. März 2024
Amy we really appreciate you taking the time in providing us with some feedback. And gives us great joy that noticed our dedication and hard work every member of our staff brings to the table. With out them we wouldnt be where we are today. And we will take into consideration all the extra amenities that you mentioned. See you in your next visit.

2/10 – Ungenügend

Esha

Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 4 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate taking the time in providing some feedback. Wish we could of had more specific details in the inconvience that you might of had. So we could of identified what we need to focus and better on.

2/10 – Ungenügend

Sukhdev

Mit der Familie gereist
Verbesserungswürdig: Sauberkeit und Zustand der Unterkunft
I got food poison
Aufenthalt von 1 Nacht im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate taking the time in providing some feedback. And we take very seriouse every comment. We,ve had minor incidents in any food poison cases. But as you well know any outside country resorts may have these type of situations. And in many cases people ate something before arriving. But we do regret not being able to enjoy your one night stay with us.

8/10 – Gut

Karen

Gut: Sauberkeit und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We apprecaite you taking the time in providing some feedback. We hope to see you guys back with us in your next vacation.

8/10 – Gut

Jan

Mit der Familie und kleinen Kindern gereist
Gut: Personal & Service und Ausstattung
I thought it s/b a lower rating than noted (4*) and was a little aged, but we really liked the place! Pool and deck were fairly quiet and spotlessly clean and like new. We never worried about “saving” chairs. Rooms were spacious (we had to upgrade to get a balcony (160US$). Location is superb! Right on the marina and a short walk across a small road to a very quiet beach. Shopping, etc excellent. We had the grandkids. They loved it. Wifi, as with most Mex resorts was very spotty. I will buy a Mex Sim card next time I go to Mexico to avoid the hassle. Food was fine. Not great like some resorts we’ve stayed at, but fine. Staff were excellent. Very friendly. Ya, we’d stay again (from Canada Mar 24).
Aufenthalt von 6 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate you taking the time in providing some feedback and are so happy with your honest comments. Because every day our staff works hard in our interaction with our guest. We know that we have alot of room for improvement. But we know that our staff works hard everyday. So cant wait to have you back as our honorable guest.

10/10 – Hervorragend

Robert Wayne

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Eccellente We loved!
Aufenthalt von 14 Nächten im Februar 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate you taking the time in providing some feed back. Mr Robert and we hope to see you agian with us.

6/10 – Okay

Jim

Mit dem Partner gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Ausstattung
It was affordable and the pools were nice. The liquor options were also quite good. I've been here several times and it doesn't make an effort anymore to engage guests. It's the same music on a short loop by the pool, often way too loud for the crowd and poorly chosen. The shows are also a joke. They used to be at least entertaining. Don't bother with the excursions they offer. Quite poor.
Aufenthalt von 7 Nächten im Februar 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate your feedback and know that we have room for improvement. And we like the honest constructive comments. Because it helps us grow and identifiy where we need to chamge things. And change what ever miscomfort we had.

10/10 – Hervorragend

Bradley

Gut: Sauberkeit, Personal & Service und Ausstattung
Friendly staff and safe
Aufenthalt von 2 Nächten im März 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate you taking the time in giving us some feedback. And hope to see you with us in the near future.

10/10 – Hervorragend

Edgar

Aufenthalt von 1 Nacht im Februar 2024
Antwort von Jorge Concierge am 28. März 2024
We appreciate you taking the time in giving us some feedback. Hope to see you guys back in your next vacation.

6/10 – Okay

Daisy, Middlesex

Verbesserungswürdig: Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Februar 2024
Antwort von Jorge Concierge am 1. Apr. 2024
We appreciate any miscomfort that you might of had. We know that there is room for improvement. And we are working hard to upgrade our service and interaction with our guest.

8/10 – Gut

Richard

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 10 Nächten im Februar 2024
Antwort von Concierge. am 5. März 2024
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