Lieber Olav, wir freuen uns sehr zu wissen, dass Sie einen sensationellen Urlaub mit exzellentem Service und wunderbaren Annehmlichkeiten genossen haben. Wir werden weiter daran arbeiten, Ihre Aufenthalte zu verbessern und sie immer angenehmer und unvergesslicher zu machen.Wir hoffen, Sie sehr bald zu empfangen und Ihnen alle Verbesserungen zu zeigen, die wir haben werden.Herzlichst, General Manager.

Dear Hans-klaus With great concern I learnt about the bad experience you had, please accept our most sincere apologies. Your feedback is highly welcome as it contributes to increase our quality service levels, guest experience and staff performance. Immediate action will be taken to correct our flaws and prevent recurrence of actions of such a nature from happening again to any of our guests. We appreciate your giving us the opportunity to host you again on your next trip to Puerto Vallarta and provide you with the best experience. Sunny regards, Antonio Robles General Manager

thanks for your rating

Dear Cindy, it fills us with joy to know that you enjoyed wonderful moments with our precious location, our beach club, as well as exquisite food.We will continue to improve to create unique experiences for all our guests, and we hope to see you again very soon so you can enjoy all these improvements.Sincerely, General Manager.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We deeply regret that the construction has caused you inconvenience, we inform you that we are unaware of this, Vallarta is under construction of new condominiums and hotels every day. We hope to have you soon and continue contributing to generating new memorable experiences.

We hope to have you soon and continue contributing to generating new memorable experiences.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

We hope to have you soon and continue contributing to generating new memorable experiences.

We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear Darren. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.However ,this area of opportunity was immediately attended to and medical attention was provided, accidents happen and it is our duty to provide them with care as soon as possible.We hope to have you soon and continue contributing to generating new memorable experiences.

Dear Jaime.We are very sorry for what happened during your stay, thanks to your constructive comments we continue to improve your experiences at our hotel. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

we thank you for sharing your experience with us and look forward to serving you again soon.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We understand that cancellations happen but that is outside our policies since the agency itself is the one that has to take care of your refund or cover the missed night

We value that you have chosen to stay with us and look forward to providing you with a memorable experience.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

all of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.All of your kind words about your stay with us are great to hear.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.kindly regards.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We are very sorry to hear that your requests were not possible.We hope to have you soon and continue contributing to generating new memorable experiences.

Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus mas sinceros comentarios positivos y esperamos servirle una vez mas en el futuro.saludos cordiales.

We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Agradecemos de antemano sus comentarios positivos y esperemos servirle una vez mas en el futuro.saludos cordiales.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We hope to have you soon and continue contributing to generating new memorable experiences.

It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear Kevin, we appreciate the time you took to tell us about your stay during your days at Casa Doña Susana, we are glad to know that you enjoyed pleasant and unforgettable moments. On the other hand, we will take actions with the departments involved to improve and provide you with unforgettable experiences in the future. Cordially, General Manager.

Greatings Mr. Garrett.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.We value that you have chosen to stay with us and look forward to providing you with a memorable experience.Best Regards.

All of your kind words about your stay with us are great to hear. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

We are grateful for your compliments. we thank you for sharing your experience with us and look forward to serving you again soon.

Thank you for choosing us as your Puerto Vallarta holiday destination and we appreciate you sharing your impressions of your experience at our hotel.We are very pleased to hear that you enjoyed another fantastic stay at our hotel.we appreciate you for sharing your experience with us and look forward to serving you again soon.kindly regards.

Greatings.We appreciate you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.

Greatings.Thank you for choosing us as your Puerto Vallarta holiday destination. We appreciate that you have shared your experience at our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Greatings.We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear Stephanie, thank you very much for choosing u has host during your stay in the city, we hope to see you again very soon for show you all the improvements that we will have for you and your loved ones. Cordially, General Manager.

Thank you for the great feedback of your recent holiday experience. We are grateful to create unforgettable memories on your vacation.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear guest, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience.We look forward to welcoming you back again very soon.

We appreciate your comments.we hope your return soon.best. regards.

Thank you for the great feedback of your recent holiday experience.We are grateful to create unforgettable memories on your vacation. We look forward to serving you again in the future.