Am Strand, weißer Sandstrand, Liegestühle, Sonnenschirme

Bewertungen von Viva Heavens by Wyndham, A Trademark All Inclusive

4 out of 5
Viva Heavens by Wyndham, A Trademark All Inclusive
Playa Dorada Complex, Puerto Plata

Bewertungen

7,4

Gut

227 von insgesamt 684 Gästebewertungen haben eine Bewertung von 10 - Hervorragend" "
211 von insgesamt 684 Gästebewertungen haben eine Bewertung von 8 - Gut" "
117 von insgesamt 684 Gästebewertungen haben eine Bewertung von 6 - Okay" "
60 von insgesamt 684 Gästebewertungen haben eine Bewertung von 4 - Schlecht" "
69 von insgesamt 684 Gästebewertungen haben eine Bewertung von 2 - Ungenügend" "

8,2/10

Sauberkeit

8,2/10

Personal & Service

7,8/10

Ausstattung

7,6/10

Zustand der Unterkunft

8,2/10

Umweltfreundlichkeit

Bewertungen

8/10 – Gut

Hans

Gut: Sauberkeit und Personal & Service
Aufenthalt von 3 Nächten im Februar 2024
Antwort von Viva Heavens by Wyndham am 26. Feb. 2024
Dear Hans,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Guest Service ManagerViva Heavens by Wyndham.

6/10 – Okay

Alexander

Verbesserungswürdig: Personal & Service und Komfort des Zimmers
Viel weniger als erwartet.
Ohne einen Stapel US-Dollar als Trinkgeld dabei zu haben ?! Schlechte Idee- dann bekommt ihr nur die miesen Cocktails. Sobald der erste Dollar fliesst, gibt´s gute Drins im All Inclusive. Das Personal ist nicht aufmerksam und sehr unkoordiniert. Liegen am Strand und Pool werden früh morgens geblockt, obwohl ja per Aushang "unerwünscht". Also -- früh aufstehen ! Würde nicht wieder dort hin fahren.

8/10 – Gut

Thomas, Bern

Gut: Sauberkeit, Personal & Service, Zustand der Unterkunft und Komfort des Zimmers

10/10 – Hervorragend

Thania

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
What i really live about was the people, omg they are so professional, si nice.They are always checking on you,in case you need help with anything. Great team. I love the receptionist so nice and professional. They make you feel better and more comfortable. From the beginning when you arrived to the resorts, the personal outing was so nic3 and helpful..We had a great time as a family in this resort . We are coming back, great team!!Thanks
Aufenthalt von 7 Nächten im Mai 2024

2/10 – Ungenügend

Robert

Mit der Familie und kleinen Kindern gereist, Mit dem Partner gereist, Mit einer Gruppe gereist, Mit der Familie gereist
Verbesserungswürdig: Personal & Service, Ausstattung und Zustand der Unterkunft
Tienen poca atencion al personal. Realiza una reserva con una cama king y ellos te dan cuando estas en el hotel una con dos cama. Le falta mas diversion, el show del hotel tampoco sirve solo pasan bailando como si fuera una escuela de baile. La comida es regular.
Aufenthalt von 2 Nächten im Mai 2024

10/10 – Hervorragend

Carla

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The staff. They ar3 the best..A lot attention, very professional.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Viva Heavens by Wyndham am 25. Mai 2024
Dear Carla,We highly appreciate the fact that you took your precious time to write a detailed review. It is a pleasure to know that you were able to enjoy our services and facilities. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests.Reviews like yours serve to motivate us even more. We would like to thank you for your preference and we hope to have the chance to welcome you back soon.Best regards,Guest Service ManagerViva Heavens by Wyndham

8/10 – Gut

Grace

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
.
Aufenthalt von 4 Nächten im Mai 2024
Antwort von guest service heavens am 21. Mai 2024
Dear Grace ,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service StaffViva Heavens by Wyndham

2/10 – Ungenügend

Eric Gomez

Mit einer Gruppe gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
I went to a restaurant they are called blend I was sitting there for over 30 minutes and nobody came up to me to say anything. I had one of my friends from the Dominican Republic come to my resort and they were very rude and disrespectful. This property needs a lot of help.
Aufenthalt von 3 Nächten im Mai 2024
Antwort von Viva Heavens by Wyndham am 21. Mai 2024
Dear Eric Gomez,Thank you for sharing your comments with us on your recent vacation at the Viva Heavens.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Dilxon

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Viva Heavens by Wyndham am 20. Mai 2024
Dear Dilxon,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Yodel

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Viva Heavens by Wyndham am 18. Mai 2024
Dear Yodel,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Jeanette

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 5 Nächten im Mai 2024
Antwort von guest service heavens am 15. Mai 2024
Dear Jeanette,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service StaffViva Heavens by Wyndham

8/10 – Gut

yamel

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Relación precio calidad aceptable, pasamos buen tiempo en familia. mejorar las almohadas son muy altas y dificultan el descanso
Aufenthalt von 2 Nächten im Mai 2024
Antwort von Viva Heavens by Wyndham am 14. Mai 2024
Querido/a Yamel,Muchas gracias por tomarse el tiempo de publicar su reseña.Su puntuación significa que tuvo una buena estadía en nuestro hermoso resort y nos gustaría expresarle nuestro agradecimiento por elegir nuestro Resort.Nos disculpamos por las molestias que haya podido experimentar.Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano.Atentamente,Gerente de Servicio al ClienteViva Heavens by Wyndham.

10/10 – Hervorragend

Jacqueline Rossemary, Queens Village

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Este resort todo incluido es altamente recomendable, limpio, excelente servicio, buena comida, muchas actividades para hacer, bonita la piscina, la playa, los restaurantes. El personal muy amable !!!!!! Mi unico consejo seria que el equipo de animacion demuestren mas animo, mas energia, las actividades en el area de la playa eran muy basicas, creo que les falta mas emocion, super apagados.
Aufenthalt von 5 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 4. Mai 2024
Estimado/a Jacqueline Rossemary,Agradecemos mucho su reseña publicada.Agradecemos sus comentarios y especialmente nos alegra saber que tuvo unas excelentes vacaciones en nuestro resort.Podemos asegurarle que todas las opiniones de nuestros clientes son muy importantes para nosotros ya que es la fuente de información más confiable para mejorar nuestros servicios e instalaciones. Agradecemos sus buenos comentarios. Tanto sus comentarios a favor como en contra han sido enviados a los gerentes responsables. Asegúrese de que sus comentarios se tengan en cuenta, ya que nos ayudarán a seguir mejorando. Atentamente,Guest Service generalViva Haevens by Wyndham.

4/10 – Schlecht

YOMARA

Aufenthalt von 2 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 25. Mai 2024
Dear YOMARA,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

ELBA

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Habitaciones espaciosas, buena comida y café espectacular
Aufenthalt von 2 Nächten im April 2024
Antwort von guest service heavens am 1. Mai 2024
Estimada ElbaEs muy grato para nosotros recibir sus comentarios y saber que se sintió muy cómoda en nuestras instalaciones.Estaremos complacidos de brindarle nuestros servicios nuevamente en Viva Heavens.Atentamente,Servicio al clienteViva Heavens by Wyndham

6/10 – Okay

Gregory, Roanoke

Aufenthalt von 5 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 21. Mai 2024
Dear Gregory,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Massiel

Mit der Familie gereist
Gut: Personal & Service und Zustand der Unterkunft
Tranquilo y armonioso bello resorts
Aufenthalt von 4 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 29. Apr. 2024
Estimado/a Massiel,Muchas gracias por sus valiosos comentarios sobre sus vacaciones familiares en Viva Heavens. Es muy importante para nosotros recibir comentarios y saber que tuvo unas agradables vacaciones.Recuerde que estaremos encantados de darle la bienvenida nuevamente en Viva Heavens by Wyndham.Atentamente,Gerente Servicio al ClienteViva Heavens by Wyndham.

10/10 – Hervorragend

Aracelly

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Fue una estadia muy amena, excepto porque es un poco dificil reservar en los restaurantes que hay dentro del hotel. El staff super amable!
Aufenthalt von 4 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 29. Apr. 2024
Estimado/a Aracelly,Agradecemos mucho su reseña publicada.Agradecemos sus comentarios y especialmente nos alegra saber que tuvo unas excelentes vacaciones en nuestro resort.Podemos asegurarle que todas las opiniones de nuestros clientes son muy importantes para nosotros ya que es la fuente de información más confiable para mejorar nuestros servicios e instalaciones. Agradecemos sus buenos comentarios. Tanto sus comentarios a favor como en contra han sido enviados a los gerentes responsables. Asegúrese de que sus comentarios se tengan en cuenta, ya que nos ayudarán a seguir mejorando. Atentamente,Gerente Servicio al Cliente Viva Heavens by Wyndham.

10/10 – Hervorragend

Ian

Mit einer Gruppe gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
it was great and the staff was phenomenal. loved them so much. <333
Aufenthalt von 6 Nächten im April 2024
Antwort von guest service heavens am 26. Apr. 2024
DearWe sincerely appreciate your positive review about your vacation and thank you for choosing to stay at Viva Wyndham V Heavens.Our goal is to provide all of our guests with enjoyable and happy vacation experiences. We are glad to know that we have achieved this.We look forward to welcoming you back soon at our Resort.Best regards,Customer CareViva Heavens by Wyndham

10/10 – Hervorragend

Ladyne

Mit der Familie gereist
Gut: Ausstattung
Staff was friendly and very helpful. They didn’t change towels very often but it was a nice experience. Easy access to the beach the property was clean, the room got very humid at times with the shower.
Aufenthalt von 3 Nächten im April 2024
Antwort von guest service am 26. Apr. 2024
Dear LadyneThank you for your review We appreciate your comments that are the best source of information to improve our services and facilities.We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts.Kind regards,Customer CareViva Heavens by Wyndham

10/10 – Hervorragend

Isao

Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The only drawback was that the optional tour was delayed.
Aufenthalt von 3 Nächten im April 2024
Antwort von guest service am 26. Apr. 2024
Dear IsaoThank you for sharing your comments with us on your recent vacation at Viva Heavens.We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments.We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts.Kind regards,Guest ServiceViva Heavens by Wyndham

10/10 – Hervorragend

Mercedes

Gut: Personal & Service
Very pleasant
Aufenthalt von 3 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 23. Apr. 2024
Dear Mercedes,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Laima

Mit der Familie gereist
Gut: Ausstattung
Lovely room. Gorgeous facilities. Food great. Entertainment wonderful. Enjoyed every minute.
Aufenthalt von 4 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 23. Apr. 2024
Dear Laima,Thank you for giving us the opportunity to serve you and your family at Viva Heavens during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to know that we exceeded your expectations. Our customer’s satisfaction is our constant goal.We look forward to your return visit and again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Shannis J., Bronx

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
We had the best time me and my sister from NYC turning up this old people resort! All the staff members were sooo nice, from concierge, the massage ladies who gave us both massages by the beach, and the nightly show they would put on was sooo good you would’ve thought u was on Broadway, these kids are so talented please give them a raise !! The food could’ve been more Dominican style but other than that we had a blast! Definitely will be returning to Viva Heavens 💃💃🇩🇴♥️
Aufenthalt von 4 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 19. Apr. 2024
Dear Shannis J,Thank you for giving us the opportunity to serve you and your family at Viva Heavens during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to know that we exceeded your expectations. Our customer’s satisfaction is our constant goal.We look forward to your return visit and again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

José Alfredo

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Buen lugar para descansar, pasarla bien y cerca de todo en Puerto Plata
Aufenthalt von 6 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 19. Apr. 2024
Querido Jose Alfredo,Agradecemos sus valiosos comentarios sobre la estadía que tuvo en nuestra propiedad.Es realmente gratificante leer sus comentarios positivos y nos alegra saber que su estadía en Viva Heavens fue placentera.Gracias por elegir nuestro resort y por recomendarnos.Atentamente,Gerente de Servicio al HuéspedViva Heavens by Wyndham.

10/10 – Hervorragend

Paloma

Aufenthalt von 3 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 6. Mai 2024
Estimado/a Paloma,Estamos muy agradecidos por la puntuación que nos has dado.No olvide que estaremos encantados de darle la bienvenida nuevamente en cualquier momento.Gerente Servicio al Cliente Viva Heavens by Wyndham.

10/10 – Hervorragend

Francisco Amaury

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
The resort is small compared to the ones we have stayed in Punta Cana, but it doesn't lack on anything. When we arrived, I was a bit hesitant, but that changed quickly, the staff and service were the best I'd experienced in a while. The pool area was big enough for entertainment and small to allow me to keep an eye on my 6 yo boy. By the way, he made a lot of friends, it was a good mix of kids of all ages and countries. The ladies from the kid club kept my son engaged as well and the rest of the team kepts us entertained and happy. Normally by the 3rd day I want to head home, not the case here. The staff made us feel at home from the entertainment team, bartenders, security, buffet staff and management. I will definitely go back to Viva.
Aufenthalt von 5 Nächten im April 2024
Antwort von guest service heavens am 15. Apr. 2024
Dear Guest,Thanks for your kind review of our Resort, its facilities and services. We really appreciate receiving feedback from our guests and we will be certain to pass along your kind praise to our staff. It's our pleasure to have received you with us at the Viva Wyndham Heavens and we are happy to hear that your vacation has been so great and that you feel safe with us.Thank you for recommending our Viva Wyndham Heavens and please remember that we will be pleased to welcome you back anytime.Kind regards, Guest ServiceViva Heavens By Wyndham

10/10 – Hervorragend

Zoraida, Bronx

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
It was an amazing stay! My husband and I stood for nine days and it was just amazing. The staff is very attentive and friendly! I would definitely stay again! The entertainment was also great!
Aufenthalt von 9 Nächten im April 2024
Antwort von guest service am 15. Apr. 2024
DearThank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest ServiceViva Heavens By Wyndham

2/10 – Ungenügend

Sandra

Mit der Familie und kleinen Kindern gereist, Mit der Familie gereist
Gut: Sauberkeit und Zustand der Unterkunft
Verbesserungswürdig: Personal & Service und Ausstattung
The absolute worst resort I could have stayed at. Every single female at the front desk has a disgusting demeanor almost like they are bothered that you have questions or requests. Food is beyond mediocre, literally did not enjoy NOT one meal. Then the smoking, good lord everywhere you went you did not escape the constant smoking. Ugh, I went with my son (14) for spring break and if it wasn’t for the three excursions I booked to minimize the stay at the actual resort it would have been a complete disaster. Entertainment…. They get an A for effort but well …… a children’s talent show would be much more entertaining. Beds - hard. Ohhhhh I almost forgot. Housekeeping. The rooms don’t have additional locks on them, like the bars that reinforce for privacy while in room, sooooo expect the housekeeper to barely knock on the door and be standing over your head when you pop your eyes open lmao absolutely ridiculous. Imagine being undressed or a couple in their private time. STAY AWAY.
Aufenthalt von 5 Nächten im April 2024
Antwort von guest service heavens am 15. Apr. 2024
Dear,We appreciate the time you dedicated to write your remarks during your recent visit.We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. It is our priority to satisfy all of our clients and we can assure you that we work every day with great efforts to optimize our services. Thank you very much for taking the time to bring these points to our attention, we will take all the necessary actions in order to avoid this situation.sincerelyGuest ServiceViva Heavens by Wyndham

2/10 – Ungenügend

Tashona

Mit dem Partner gereist
Verbesserungswürdig: Sauberkeit, Personal & Service und Zustand der Unterkunft
It was terrible. The food at the buffet was horrible, they gave me the wrong room and said I can upgrade for ten dollars a day per person at a different hotel, how sway! The cleaning lady left my room door opened after cleaning and said I was lying she didn’t leave it open. It rained the entire time I was there so any water excursions was canceled. I would not recommend this hotel to anyone. If you do decide to go you will want your money back.
Aufenthalt von 4 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 13. Apr. 2024
Dear Tashona,Thank you for sharing your comments with us on your recent vacation at the Viva Heavens.We can assure you that all of our clients’ opinions are very important to us because it is the more reliable source of information to improve our services and facilities.We apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Maricelis

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Exelente para despejarte y pasarla bien . La comida estuvo variada el personal atento y servicial en especial Luna y el mesero de Sofrito Rest Nelsy .Mi habitación estuvo espectacular 👌
Aufenthalt von 5 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 11. Apr. 2024
Estimado/a Maricelis,Gracias por publicar su reseña positiva.Es un placer saber que la pasó muy bien en sus últimas vacaciones en Viva Heavens.No olvide que estaremos encantados de darle la bienvenida nuevamente en nuestro hotel para su próxima visita a Puerto Plata.Gerente Servicio al Cliente Viva Heavens by Wyndham.

8/10 – Gut

Christian

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Little bit of a hike to the beach but good dining and bar.
Aufenthalt von 5 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Customer,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Guest Service ManagerViva Heavens by Wyndham

10/10 – Hervorragend

Paola

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Although it’s small this property is amazing. Had the time of our lives :)
Aufenthalt von 4 Nächten im April 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Paola,Thank you for giving us the opportunity to serve you and your family at Viva Heavens during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. Furthermore, we are happy to know that we exceeded your expectations. Our customer’s satisfaction is our constant goal.We look forward to your return visit and again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham

10/10 – Hervorragend

Elaine, Parlin

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Elaine,Thank you for having taken the time to write this positive review.We are thrilled that you enjoyed your stay with us. Your comments about our staff make us very proud and we will be certain to pass along your kind praise to them.It would be a pleasure for us to welcome you back at Viva Wyndham V Heavens.Kind regards,Guest Service ManagerViva Heavens by Wyndham

6/10 – Okay

Ana

Aufenthalt von 2 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 23. Apr. 2024
Dear Ana,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Joana

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
very nice staff.
Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Joana,It is such a compliment when a guest has enjoyed their stay so much that they felt compelled to write a review. We very much appreciate receiving feedback from our guests, and we will be certain to pass along your kind praise to our staff. It was our pleasure to have you stay with us at the Viva Heavens and we are happy to hear that your vacation was so memorable. We look forward to welcoming you back and thank you for your review. Kind regards, Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Andre

Mit einer Gruppe gereist
Gut: Ausstattung und Zustand der Unterkunft
Plage un peut loin tres festif beaucoup d animations manger très bien ne pas prendre le time sharing ca vaut pas la peine
Aufenthalt von 14 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Cher Andre,Merci beaucoup pour vos précieux commentaires sur vos vacances en famille à Viva Heavens. Il est très important pour nous de recevoir des retours et de savoir que vous avez passé d'agréables vacances.N'oubliez pas que nous serons heureux de vous accueillir à nouveau à Viva Heavens.Sincèrement,Responsable du service clientsViva Heavens by Wyndham

6/10 – Okay

Kevin

Gut: Personal & Service
Verbesserungswürdig: Zustand der Unterkunft
Food is excellent but property needs remodeling.
Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 30. März 2024
Dear Kevin,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham

10/10 – Hervorragend

Danny

Gut: Sauberkeit
Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 30. März 2024
Dear Danny,We are so grateful for the score that you've given us.Do not forget that we will be pleased to welcome you back anytime.Guest Service StaffViva Wyndham V Heavens.

8/10 – Gut

Mariya

Mit der Familie gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
Check in and check out were somewhat slow and wasn't clear why it took so long to process. But i partly attribute that to the fast fast fast culture of the US/NY that i am used to. Some places are just not in much of a hurry. Overall really enjoyed our stay here! Buffet food was great and there was always a large variety to choose from. The restaurants were ok. Really only like Puebla and Blend. Did not try Sofrita. Pool was clean. Beach was pretty seaweedy but if you walk further from the hotel there are cleaner areas. Somewhat easy to get seats on the beach, less so in the pool area. People would put their towels to reserve chairs for the entire day even if they were not currently at the pool which is frustrating. Entertainment staff were friendly and encouraging. Pretty much only complaint is that it felt like everyone was looking for a tip or for me to buy the souvenirs or activities they were peddling. I wanted to relax at the beach, not keep denying pedicures and to buy a hat. If the hotel could limit this or hage these services available to people who want to request them that would be great.
Aufenthalt von 7 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 22. März 2024
Dear Mariya,Thanks for your kind review of our Resort, its facilities and services. We really appreciate receiving feedback from our guests and we will be certain to pass along your kind praise to our staff. It's our pleasure to have received you with us at the Viva Heavens and we are happy to hear that your vacation has been so great and that you feel safe with us.Thank you for recommending our Viva Heavens and please remember that we will be pleased to welcome you back anytime.Kind regards, Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Praneet

Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
Aufenthalt von 6 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 22. März 2024
Dear Praneet,Thank you very much for taking the time to post your review. Your great punctuation means you enjoyed your stay at our beautiful resort and we would like to express our deepest gratitude for choosing our Resort. We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

8/10 – Gut

Zobria

Mit dem Partner gereist
Gut: Sauberkeit, Personal & Service und Zustand der Unterkunft
The staff was very friendly and very helpful. Nothing we asked for if it was within we were denied. They were also very attentive especially at dining. If I was to nitpick I wish they had more dining options and have room service which is not a service they provide. Outside of those two however I thoroughly enjoyed my stay and would again in the future.
Aufenthalt von 6 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 22. März 2024
Dear Zobria,We really appreciate your review published.We are grateful for your remarks and especially we are happy to know that you had a memorable Stay at our Resort.Thank you for recommending Viva Heavens and please do not forget that we will be pleased to welcome you back anytime.Best regards,Guest Service ManagerViva Heavens by Wyndham.

6/10 – Okay

Martin

Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Martin,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham

10/10 – Hervorragend

Jose

Mit der Familie gereist
Gut: Personal & Service und Ausstattung
I should recommend you to set buoys to Mark the catamaran fairway in regards to the rocks, even if there is a local with knowledge on the area, will save you money in the long run, liability wise. On the other hand, will be handy if Expedia as a coordinator of trip or trip package, set the flight as all travel agency, i wont use Expedia again.
Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 18. März 2024
Dear Jose,Thank you for sharing your rating with us on your recent vacation at the Viva Heavens by Wyndham.We apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

6/10 – Okay

Tan, Braintree

Gut: Sauberkeit und Personal & Service
Aufenthalt von 6 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 18. März 2024
Dear Tan,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.

2/10 – Ungenügend

Nolan

Aufenthalt von 2 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Dear Nolan,Thank you for sharing your rating with us on your recent vacation at the Viva Heavens by WyndhamWe apologize for any inconvenience that you might have experienced during your stay.Again thank you for choosing to stay with us.Kind regards,Guest Service ManagerViva Heaven by Wyndham.

6/10 – Okay

Florence

Mit einer Gruppe gereist
Gut: Personal & Service
Verbesserungswürdig: Sauberkeit
Before you decide to book this hotel make sure not to come from Santiago airport the drive is terrible unsafe and 2 hours long. The hotel is nice but we had lots of issues with the bathroom, floods, shower was broken, however the staff was wonderful and helpful but we had to change room. Food is mediocre. Make sure to scan the app for restaurants.
Aufenthalt von 4 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 15. März 2024
Dear Florence,We really appreciate your review published on Expedia.We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort.We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments. Both your pros and cons comments have been forwarded to the responsible managers. Please be sure that your comments will be taken into consideration as they will assist us to continue improving. Best regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Yajaira

Mit der Familie und kleinen Kindern gereist
Gut: Sauberkeit, Personal & Service, Ausstattung und Zustand der Unterkunft
I would like to share about the hotel overall, it was excellent! The food was delicious, and they provide a lot of varieties. Tips; it is really all inclusive so prepare yourself to try everything! The pool is very clean, drinks are amazing, staff are very welcoming, friendly and helpful. It a quiet resort (no noise around the beach, pool or around the property) only entertainment offered by the hotel, which is awesome. Family friendly ;-), a lot of activities to do. Will definitely recommend.
Aufenthalt von 6 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 15. März 2024
Dear Yajaira,We highly appreciate the fact that you took your precious time to write a detailed review. It is a pleasure to know that you were able to enjoy our services and facilities. Your special mention of the staff that enhanced the quality of your trip is greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience of our guests.Reviews like yours serve to motivate us even more. We would like to thank you for your preference and we hope to have the chance to welcome you back soon.Best regards,Guest Service ManagerViva Heavens by Wyndham.

10/10 – Hervorragend

Wilton

Aufenthalt von 3 Nächten im März 2024
Antwort von Viva Heavens by Wyndham am 8. Apr. 2024
Querido/a Wilton,Muchas gracias por tomarse el tiempo de publicar su reseña.Su excelente puntuación significa que disfrutó su estadía en nuestro hermoso resort y nos gustaría expresar nuestro más profundo agradecimiento por elegir nuestro Resort.Estaremos honrados de darle la bienvenida nuevamente en un futuro cercano.Atentamente,Gerente de Servicio al HuéspedViva Heavens by Wyndham

6/10 – Okay

Jenny

Aufenthalt von 1 Nacht im März 2024
Antwort von Viva Heavens by Wyndham am 15. März 2024
Dear Jenny,Thank you very much for taking the time to post your review. Your punctuation means that you had a regular stay at our beautiful resort and we would like to express our gratitude for choosing our Resort. We regret not having been able to fulfill your expectations.We apologize for the inconvenience that you might have experienced.We would be honored to welcome you back in a near future.Kind regards,Guest Service ManagerViva Heavens by Wyndham.