Your opinion is very important to us!

Thank you for sharing your experience at Catalonia Riviera Maya. We are sorry to hear that your stay did not meet your expectations, especially after purchasing the Privilege category.We understand how important a good view is to fully enjoy your stay. We appreciate your feedback on the Teppanyaki show and the desserts, and we will take it into consideration to improve these aspects.Regarding the fruit and dessert offerings, we value your input and will review our options to provide a more satisfying culinary experience. We are glad to hear that you appreciated the access to the lagoon, even when the weather did not allow for full enjoyment of the beach.We regret that we did not meet your expectations compared to other experiences. We hope you give us another chance in the future to show you the improvements we will make based on your feedback.

Lamento escuchar que tu experiencia en el hotel no fue positiva. Parece que las instalaciones carecían de comodidades adecuadas, el servicio no cumplió con tus expectativas, la comida no fue satisfactoria y en general, no encontraste el lugar adecuado para disfrutar tus vacaciones. Entiendo tu recomendación de buscar otro hotel con mejores condiciones. Espero que en tu próximo viaje encuentres el destino perfecto que te proporcione una experiencia mucho más agradable y satisfactoria.

[29/8/23 10:17] Mario Ceballos - Social Listening MexicoHola Rufino, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.

Hi Caitlin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

Hi Tevin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Riviera Maya was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, we apologize for any inconvenience, and we hope to have the opportunity to restore your faith in Catalonia Hotels & Resorts and provide you with the excellent service and hospitality you deserve.

Hi Emma, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

Hi Yogin, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. We appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

Thank you for taking the time to share your recent experience at Catalonia Riviera Maya. We sincerely apologize for the inconvenience you encountered during your stay, especially regarding the closure of the main buffet restaurant for repairs and the loud music played to mask the noise.Your feedback regarding the illness experienced by members of your group is concerning, and we take such matters very seriously. We assure you that the health and well-being of our guests are of the utmost importance to us, and we will investigate this issue promptly to ensure that appropriate measures are taken to prevent such incidents in the future.Regarding the closure of the buffet restaurant and the noise from the repairs, we regret any disturbance this may have caused to your relaxation and overall experience. Please accept our apologies for any inconvenience.We appreciate your valuable feedback, as it helps us identify areas for improvement and deliver better service to our guests. If there is anything else you would like to share or if you require further assistance, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless stay.

Salut Roger,Merci d'avoir partagé tes impressions. Dommage que la plage ne corresponde pas à tes attentes avec toutes ces roches, et que la nourriture ne soit que moyenne. Ça peut vraiment affecter l'expérience globale.

Hi Bridget, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!